Marne-la-Vallee Mountain Vacations

The staff was excellent in helping with anything that we needed. We spoke very little French, but they understood and gave us information that would help us enjoy our stay as a tourist and keep us safe. Marvelous service!!

This hotel was nice, clean and in a great location. The staff were very friendly and helpful. I would definitely stay there again!

I stayed here with my sister and niece. We were very happy with the location, staff and cleanliness of our room! We would have liked it a tad colder in our room, but we were able to sleep comfortably. I would go back here and recommend to others!

The staff was wonderful.

Beautiful room, lovely lobby, and excellent breakfast! The staff are very friendly. The hotel is very safe and clean. We would definitely stay here again! Thank you.

Always a pleasure to stay here. The hotel is small but beautiful on a quiet street. The staff is always lovely. We love the breakfast.

Great room and the hotel staff and bar was always available. The GM Helen was on point and made numerous recommendations for our visit. She was outstanding and I loved dealing with her from the very beginning!!!

Let me start this review by saying I truly can't speak to the hotel's atmosphere because we never made it there. This review is really more about how the staff handled our situation. Our flight to Paris was canceled due to mechanical issues and we were stranded because they couldn't rebook us on another flight until the following evening. We alerted the hotel of this as soon as we were aware of it and asked about a potential refund or partial credit toward a future stay since it looked like we would not be able to make it in time for our stay. They refused. We then did some thinking and thought "Hey, we might get to Paris in time to check in for an hour or so and at least get a shower in the room we had already paid for" because by that point we had been in airports and on planes for over 24 hours so I messaged the front desk to ask if that would be possible and also if they could provide a late check out. They refused. I was told that they were oversold for the next night and that entry to the room wouldn't be possible even if we got there before the check out time of 12 p.m. Meanwhile, I checked and they had rooms of the same type still available for purchase on expedia so I know that wasn't true. Their staff simply didn't care at all about what we had been through/were still going through. It may be a wonderful hotel but we will never know because we will NEVER stay here. Shame on you Hotel Splendide this is not the service of a relais and chateaux hotel. Buyer Beware.

Compact but perfect for our needs

The hotel and staff were consistent and provided an elevated experience. Highly suggest!

Maison Colbert was charming, classic French in style, with a spacious room & bathroom, and delightfully modern appliances & shower. The front desk staff were very helpful with activities and courteous, remembering me and reminding me of upcoming reservations when I returned from a day of sightseeing - I felt right at home! And located steps from the Seine & Notre Dame.

Compact but perfect for our needs

Excellent!!

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