Golfo Tigullio Luxury Vacations

The hotel is a gem! Nestled in a row of sister buildings, all historic; it has been transformed! They were still finishing up the entrances to a brand new lobby! Beautifully designed. New elevator, all new rooms also beautifully designed. Modern curbless shower in new bathroom. Note! If you do not reserve your parking spot ahead of time you must park on the street which is do'able but challenging as you have to feed the meter. The breakfast is a typical, continental one but very good. I especially like the small, whole grain croissant sandwiches...salmon, salami, etc. An odd thing was that, as it was a Sunday when we left they do not, at least not for this visit, have a staff to help take the luggage out to the care! Also, it would be helpful if they had phone instructions by the room phone. The hotel faces the passegiate where we walked and had a delicious dinner on the promenade. All around this is an excellent place to stay.

Our stay was completely ruined by a persistent sewage smell in our room that lasted for our entire visit. The odor was so overwhelming that it was difficult to relax, sleep, or even spend time in the room. We were traveling with our children, and no family should have to endure those conditions while on vacation. We brought the issue to the hotel’s attention multiple times, hoping it would be resolved or that the hotel would make things right. Unfortunately, the smell never improved, and despite the significant impact it had on our stay, the hotel refused to offer any meaningful compensation or discount. We chose this hotel expecting a comfortable and enjoyable experience, but instead we spent our vacation trying to avoid our own room. The lack of accountability and customer service after such a serious issue was incredibly disappointing. I cannot recommend this hotel. If you value cleanliness, comfort, and a hotel that stands behind its guests when things go wrong, I would look elsewhere.

It’s was very good experience nice stuff and friendly

It’s was very good experience nice stuff and friendly