Nord du Piémont − Vacances de luxe

Après un très bon accueil, nous avons été déçus par la chambre: Une grande chambre avec une très bonne literie. Malheureusement, sous le lit, beaucoup de poussière et des cheveux partout dans la chambre, la salle de bains et sur le lavabo ( pour nous, le ménage n'avait pas été fait ).Une douche sans porte avec un bac à douche à changer, vu l'état. Pas de lampe de chevet, et un pare moustiques à la fenêtre déchiré. Pour un hôtel 4 étoiles.... Pour information, un restaurant à la sortie d' Oleggio, "le Fornaci" via Valsesia N.52 est à recommander, nous y avons super bien mangé.

Exceptional domain with exceptional inhospitality We arrived just after the expected check in time. The room wasn't ready, which can happen, but the receptionist's poor English meant we got almost no information, nothing about breakfast times, nothing about the pool. No apology, no drink offered for the delay. She promised to call once the room was ready and never did. We only saw her WhatsApp message once we came back later that evening. A kind staff member helped us with the luggage and parking. The pool was one of the reasons we booked this hotel. At reception we finally learned it was in the next building, and already closed for the day after our check in.. We explored the castle and gardens instead, genuinely beautiful, real credit to the gardener. At a nearby bar/restaurant, despite several free tables on the terrace, the waiter refused to sit or serve us even a simple glass of wine, telling us to come back in 2 hours because we didn't book. Back at the main lobby bar, Enrico the bartender was a real bright spot, great cocktails, warm welcome, and a genuinely good evening thanks to other guests we met. Breakfast the next morning was excellent, gorgeous restaurant, great food, lots of choice. Service was mixed though: we asked a waitress for a glass of prosecco from a bottle that looked closed, and she replied it was "self-service." When we explained why we'd asked, she came back with the glass but told as that it was a stopper and not a closed bottle...

Cadre magnifique hôtel propre

Exceptional domain with exceptional inhospitality We arrived just after the expected check in time. The room wasn't ready, which can happen, but the receptionist's poor English meant we got almost no information, nothing about breakfast times, nothing about the pool. No apology, no drink offered for the delay. She promised to call once the room was ready and never did. We only saw her WhatsApp message once we came back later that evening. A kind staff member helped us with the luggage and parking. The pool was one of the reasons we booked this hotel. At reception we finally learned it was in the next building, and already closed for the day after our check in.. We explored the castle and gardens instead, genuinely beautiful, real credit to the gardener. At a nearby bar/restaurant, despite several free tables on the terrace, the waiter refused to sit or serve us even a simple glass of wine, telling us to come back in 2 hours because we didn't book. Back at the main lobby bar, Enrico the bartender was a real bright spot, great cocktails, warm welcome, and a genuinely good evening thanks to other guests we met. Breakfast the next morning was excellent, gorgeous restaurant, great food, lots of choice. Service was mixed though: we asked a waitress for a glass of prosecco from a bottle that looked closed, and she replied it was "self-service." When we explained why we'd asked, she came back with the glass but told as that it was a stopper and not a closed bottle...