Fidji − Vacances de golf

I’m very disappointed with my experience with Beachcomber Island Resort. I had a booking for 15–17 August which I had made because I was travelling to Fiji for a work meeting. Unfortunately, the meeting was postponed, meaning I could no longer travel on those dates. I contacted the resort and asked if they could provide a refund or, alternatively, a credit towards a future stay. I completely understood that my booking was non-refundable, and I was simply asking whether they could make an exception given the circumstances. The most frustrating part was the lack of communication. I waited 6 days for a response to my request and had to repeatedly follow up, including calling the resort because I wasn’t getting a reply. By the time I received a response, I had very little opportunity to do anything with the booking. Had they responded promptly, I could potentially have made alternative arrangements or even given the booking to someone else. Unfortunately, the resort ultimately refused to provide either a refund or a credit. What makes this particularly disappointing is that I had the exact same situation with another hotel in Fiji during the same week, and they were understanding and provided a refund without any issues. I understand that different hotels have different policies, but I feel there should be some level of customer service and flexibility when someone contacts you in advance and is willing to rebook in the future. I had actually intended to stay at Beachcomber

agreable surprise a l'arrivée(ambiance musicale, boisson, personnel souriant ,disponible,) tout est tres bien organisé, dans le moindre détail, on a apprécié le "tout compris" , les nombreux points de restauration, la qualité et la quantité, l'équipement des structures, l'environnement et surtout le sourire et le nombreux personnel,. digne d'un vrai et grand resort chambre impeccable et bien équipée tout est parfait du matin au soir ,meme pour les enfants

Séjour très agréable dans un cadre magnifique avec activités et animation pour toute la famille. La piscine est waouhh ! Le personnel est très gentil et serviable. Les chambres et locaux sont très propres. Promenade à pied possible jusqu'au port et commerces, et service de navettes ou taxi régulier.

Le Hilton à besoin de maintenance. Les portes des chambres sont bruyantes (les portes des voisins claquent chaque fois qu’elles ferment). Les meubles sont tachés. Les îlots de sable sur la propriété sont supposés avoir deux chaises longues et un paravent. La plupart manque un, deux ou l’ensemble des articles. Ce qui sauve cet établissement: le personnel. Gentil, aidant, souriant.

Séjour très agréable dans un cadre magnifique avec activités et animation pour toute la famille. La piscine est waouhh ! Le personnel est très gentil et serviable. Les chambres et locaux sont très propres. Promenade à pied possible jusqu'au port et commerces, et service de navettes ou taxi régulier.

agreable surprise a l'arrivée(ambiance musicale, boisson, personnel souriant ,disponible,) tout est tres bien organisé, dans le moindre détail, on a apprécié le "tout compris" , les nombreux points de restauration, la qualité et la quantité, l'équipement des structures, l'environnement et surtout le sourire et le nombreux personnel,. digne d'un vrai et grand resort chambre impeccable et bien équipée tout est parfait du matin au soir ,meme pour les enfants

I’m very disappointed with my experience with Beachcomber Island Resort. I had a booking for 15–17 August which I had made because I was travelling to Fiji for a work meeting. Unfortunately, the meeting was postponed, meaning I could no longer travel on those dates. I contacted the resort and asked if they could provide a refund or, alternatively, a credit towards a future stay. I completely understood that my booking was non-refundable, and I was simply asking whether they could make an exception given the circumstances. The most frustrating part was the lack of communication. I waited 6 days for a response to my request and had to repeatedly follow up, including calling the resort because I wasn’t getting a reply. By the time I received a response, I had very little opportunity to do anything with the booking. Had they responded promptly, I could potentially have made alternative arrangements or even given the booking to someone else. Unfortunately, the resort ultimately refused to provide either a refund or a credit. What makes this particularly disappointing is that I had the exact same situation with another hotel in Fiji during the same week, and they were understanding and provided a refund without any issues. I understand that different hotels have different policies, but I feel there should be some level of customer service and flexibility when someone contacts you in advance and is willing to rebook in the future. I had actually intended to stay at Beachcomber

agreable surprise a l'arrivée(ambiance musicale, boisson, personnel souriant ,disponible,) tout est tres bien organisé, dans le moindre détail, on a apprécié le "tout compris" , les nombreux points de restauration, la qualité et la quantité, l'équipement des structures, l'environnement et surtout le sourire et le nombreux personnel,. digne d'un vrai et grand resort chambre impeccable et bien équipée tout est parfait du matin au soir ,meme pour les enfants