Japan Food and Wine Vacations

We only required a one night stay - this hotel is handy, reliable and clean although it is quite dated but the price reflects this. Staff was excellent. Bus service is excellent

Beautiful hotel in the bustling streets of Shinjuku. Lovely staff, clean and close to all the trains, bars and restaurants. The rooftop bar put the icing on the cake.

We booked a room for three people but we only have two beds in our room. The hotel realized they had made a mistake the next day and the hotel manager came and apologized to us and offer to add an extra bed for the remainder of our stay, which we appreciated, but this did not fully address the inconvenience coused by their mistake. We believe the hotel should have offered some form of compensation, such as complimentary breakfast or a discount on our stay, to acknowledge the inconvenience. We expected better service and attention to detail, especially since our booking clearly stated that the room was for three people. We hope the hotel will improve its booking arrangements and customer service to prevent similar situations from happening to other guests. And also, we have communicating problem with the manager because he only speak Japanese. Although he tried to use a translation device but it doesn't help. He was a bit impatient after a few attempts. Overall the hotel is good, and we had a pleasant stay. The front desk staff is very friendly to help us checked into the hotel. The staff was very helpful for transporting our luggage to another hotel. And good service for storing our remainder luggage after checked out.

The hotel is located right next to the train station, and subway stop. It was within walking distance to all the best shopping areas. Howeve it was not easy to find the railway platform to Nara and it was further than we had thought. Do prepare enough time for it even knowing the station is right there.

Beautiful hotel in the bustling streets of Shinjuku. Lovely staff, clean and close to all the trains, bars and restaurants. The rooftop bar put the icing on the cake.

We booked a room for three people but we only have two beds in our room. The hotel realized they had made a mistake the next day and the hotel manager came and apologized to us and offer to add an extra bed for the remainder of our stay, which we appreciated, but this did not fully address the inconvenience coused by their mistake. We believe the hotel should have offered some form of compensation, such as complimentary breakfast or a discount on our stay, to acknowledge the inconvenience. We expected better service and attention to detail, especially since our booking clearly stated that the room was for three people. We hope the hotel will improve its booking arrangements and customer service to prevent similar situations from happening to other guests. And also, we have communicating problem with the manager because he only speak Japanese. Although he tried to use a translation device but it doesn't help. He was a bit impatient after a few attempts. Overall the hotel is good, and we had a pleasant stay. The front desk staff is very friendly to help us checked into the hotel. The staff was very helpful for transporting our luggage to another hotel. And good service for storing our remainder luggage after checked out.

This location was good but the rooms are extremely small. Breakfast was nice but very expensive. WiFi was sporadic. Bed was comfortable. Room was relatively clean although the carpet could use a nice cleaning. The woman at the concierge desk was extremely helpful and the breakfast staff were kind and always friendly and helpful. No safe in the room.

Quiet, clean, downtown hotel. 2 bed rooms seemed small, but we think this is to be expected in Tokyo. Stores and amenities nearby, there is a tunnel to Shinjuku station nearby you should use.