North Coast Cheap Vacations

Within the first 24hr of our stay, we experienced a number of issues which ultimately resulted in us leaving after one night (booked for 4 nights). - the day before checking in, we received a message stating that the property was trying to charge our card for the whole booking even though we had already booked and paid in full through Expedia. Luckily the bank rejected the payment and we resolved the issue with the property. -upon arrival, we noticed a lot of damage to the room. looks like water damage, missing lights, fans not working and door handles falling off. - we were locked out 2x times on our first day. The property uses an app that creates a code on the lock. This didn’t work the first time and WAS CONFIRMED TO BE MALFUNCTIONING and needed to be re programmed. The 2nd time we were locked out at 9:30pm at night. There is no front desk worker however there was a maintenance person who was eventually able to let us in. This was stressful. - that same night there was a big party above us and went on until 3am. My wife and I didn’t sleep much that night. - due to these two issues on the first night we decided to leave and request a refund. The property denied it however said, if they could recoup their money from the party people above us through their security deposit, they would refund us. They never did but offered us 100$ for the inconvenience which we never received. Will never book a Kristy Collection property again after being treated this bad.

Every was good I been coming here for years every thing still the same

Every was good I been coming here for years every thing still the same

Within the first 24hr of our stay, we experienced a number of issues which ultimately resulted in us leaving after one night (booked for 4 nights). - the day before checking in, we received a message stating that the property was trying to charge our card for the whole booking even though we had already booked and paid in full through Expedia. Luckily the bank rejected the payment and we resolved the issue with the property. -upon arrival, we noticed a lot of damage to the room. looks like water damage, missing lights, fans not working and door handles falling off. - we were locked out 2x times on our first day. The property uses an app that creates a code on the lock. This didn’t work the first time and WAS CONFIRMED TO BE MALFUNCTIONING and needed to be re programmed. The 2nd time we were locked out at 9:30pm at night. There is no front desk worker however there was a maintenance person who was eventually able to let us in. This was stressful. - that same night there was a big party above us and went on until 3am. My wife and I didn’t sleep much that night. - due to these two issues on the first night we decided to leave and request a refund. The property denied it however said, if they could recoup their money from the party people above us through their security deposit, they would refund us. They never did but offered us 100$ for the inconvenience which we never received. Will never book a Kristy Collection property again after being treated this bad.

Every was good I been coming here for years every thing still the same

From a glance the property is nice and beautiful. The issue is the rooms are outdated. The lobby staff and bellboys are super nice but the bar and restaurant staff need a course in hospitality. Also you can’t flush tissue in the toilets. So yes, when you wipe, you have to put it in the garbage. I didn’t like that. We had an issue with the hot water so for 2 days we took cold showers. Not fun. The towels were raggedy with holes and stains. I don’t have complaints about the food. It was descent. What I absolutely HATED was the timeshare/vacation club pitch. Those people are so aggressive. You can say “no thank you” 20 times and they still haggle you. The salesman Roberto was persistent to the point in which it was irritating. His manager James was equally aggressive. They wasted 4 hours of my vacation time. And it all starts with the resort workers in the brown shirts who stalk people to bring them to the timeshare presentation. They don’t say it’s a presentation, they say “they want to show you around the property so that you know all the areas you have access to.” Then once you get on the golf cart with them, they drop you off at the Vacation Club office and that’s when the real purpose is revealed. And DONT BUY the package. They show you the elegant villas but when you book a week, they’ll put you in a crappy old one. It’s a switch and bait situation. Basically, this Resort was ok if you just want a bare minimal resort experience. I will never go back.

Todo estuvo muy buenos