Ribera del Júcar Cheap Vacations

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We were mislead. The first photo on your website was the view of the roof garden, which was a huge draw- especially with the backdrop of the beach. However when we arrived we read the note that the roof garden was private. "No access"! The two flats were interchangeable on your web page. The photos were mixed up and we had no knowledge which flat was ours until we arrived. Also they are both described as suitable for 8 people. We are a family of 8. Only 6 beds were made up, and no spare bedding for the sofa beds. The kitchen was poorly equipped, with only 7 cups in the cupboard and no tea towels or oven gloves. The lack of sockets in the kitchen area made it difficult to use the appliances. I suggest a large cafetière (needing no plug) would be more suitable than the small electric coffee maker which had small capacity. Also the wall cupboard is far too high making it impossible to reach to the second shelf (unless you were 6 feet tall) However, we loved the position of the flat - it was very suitable for access to the beach, and also to watch the marathon!

COCKROACHES IN THE BEDROOM. My friend and I stayed here one night and there were multiple cockroaches in the master bedroom that came out at night. We tried to get rid of them but to no avail. They were HUGE and fast. We called the WhatsApp number of the host at 2am and explained the situation as well as sent photos. He said there is nothing we can do except send a colleague to assess the situation and try to get rid of them. Nobody came. We were awake all night because the cockroaches were running around and we had no bed to sleep in. In the morning I asked for a refund or to be moved to a different room free of charge for an additional night because we had not slept and couldn’t travel today, they refused. They would not answer my calls but sent ChatGPT responses via WhatsApp. They insisted they had “reviewed the situation carefully with management” and determined nothing could be done except a sincere apology, and they thanked us for understanding. Their communication was inconsiderate and demeaning. We confirmed the Spanish consumer laws protected us, which they do, and the host still refused any solution. We asked them to confirm that they would not find a solution so we could include it in our official complaint to the Valencia tourist board and now they will not respond. We spoke to another guest and asked if they had noticed any cockroaches and they said yes, they had seen them in the hallways. Sounds like this is typical. If you want a comfortable stay do not book

Apartment is in a great location, close enough walking distance to the beach and harbour, or into the main square. It also has lots of bars, cafes and supermarkets very close by. The rooftop area was also a fantastic space to relax.

Great pool and spa, well placed to explore the city. Wonderful garden and bars at the hotel

Exceptional stay in every way. We will be back

Súper cerca a todo de la ciudad y muy lindo quedé muy satisfecha

Clean and good location. Lifts didn’t work very well and one member of staff at breakfast was a bit rude but reception staff were great.

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