Pacific States Adventure Vacations

In an attempt to make the hotel more popular, it seems the owners re-designed the exterior, the attached shops (Zephyr Walk) and the lobby to make it cool and modern, without maintaining the rooms at all. There is a surprise resort fee, which apparently can range from $30 a night to $45 a night - to cover “amenities”. I’ve stayed at, at least a half dozen other hotels that don’t charge $35 a night per room to light a couple fire pits. Just work it into the room price and stop surprising people. As soon as we checked in, we grabbed our bags and headed to our room, only to immediately get kicked out by housekeeping. They were in our room and just kept saying “just a minute” while we stood in the hallway with our luggage. Considering the hotel also does not allow you to use the bathroom in the lobby until you check in, and we had just driven for 3 hours, we were very uncomfortable. There were strange outlets cut into the side of the nightstand that didn’t seem safe.

Unique open atrium layout, great spacious rooms. excellent location with small beach where you could see colourful fish. delicious food.

It is an amazing and stunningly beautiful resort!

Food at the restaurants was excellent. Wonderful and friendly staff as well.

We had the most amazing stay at the Outrigger Reef. Staff were extremely friendly and helpful. The restaurants and bars were great the food and drinks were delicious and our room was like nothing I had ever seen before. It truly was a dream come true. We are already planning our return for next year and a stay at the outrigger will be the first thing we book!

Oceanview room had a great view oh the ocean, n9t just a sliver between buildings. Clean room, nice staff. Convenient location. Would recommended it

Unique open atrium layout, great spacious rooms. excellent location with small beach where you could see colourful fish. delicious food.

It is an amazing and stunningly beautiful resort!

In an attempt to make the hotel more popular, it seems the owners re-designed the exterior, the attached shops (Zephyr Walk) and the lobby to make it cool and modern, without maintaining the rooms at all. There is a surprise resort fee, which apparently can range from $30 a night to $45 a night - to cover “amenities”. I’ve stayed at, at least a half dozen other hotels that don’t charge $35 a night per room to light a couple fire pits. Just work it into the room price and stop surprising people. As soon as we checked in, we grabbed our bags and headed to our room, only to immediately get kicked out by housekeeping. They were in our room and just kept saying “just a minute” while we stood in the hallway with our luggage. Considering the hotel also does not allow you to use the bathroom in the lobby until you check in, and we had just driven for 3 hours, we were very uncomfortable. There were strange outlets cut into the side of the nightstand that didn’t seem safe.

Overall, a comfortable and clean stay. Staff was professional and very friendly. The rooms are dated and worn. Saw some paint chipped off doors and walls. Scuffs all around. The hotel was undergoing renovations so maybe they will address the wear and tear of the rooms at some point. Saw some other complaints about the noise coming from Dukes, but it didn’t bother us and noise was over by the time we went to bed. Dukes sounded like a fun time! Despite the wear and tear, my husband and I enjoyed our stay and took advantage of the amenities and location. We would definitely recommend!

Clean room but could use an update in the bathroom. Otherwise a great choice

I loved the villas. They were very spacious and had all of the important amenities for my stay - microwave, stove with oven, coffee maker and full sized refrigerator. It even had kitchen items like pots & pans, dinnerware and tableware. The bathroom and bedroom was spacious and the living room was nice and quaint. I had a patio. My villa was downstairs. I wish there was an elevator because my luggage was heavy. I didn’t visit the store/market. I did visit Canyon Grille. The food was good but service was a little slow. My waitress and the greeter were super nice but it seemed like they were understaffed. I liked the fitness facility. I don’t use the pool. The outdoor seating areas were nice. I visited their farmer’s market and it was excellent. My overall stay was magnificent.

Hotel was older but clean. HVAC was really good. Having a balcony facing the mountain was a beautiful view every day/night. Staff was helpful and courteous.

Unique open atrium layout, great spacious rooms. excellent location with small beach where you could see colourful fish. delicious food.