Région du Delta du Mékong − Séjours réservés aux adultes

Good strategic place

Excellent séjour (court mais j'en garde un bon souvenir). Très belle Chambre et personnel attentionné.

Notre meilleur hôtel jusqu'à présent ! Je recommande à 100% !

Food Options are limited - also outside a basic pool, not a lot of kids activities. Made it difficult to kill time for a family with 3 little kids. easy access to the beach, but it wasn't very clean.

Très satisfait en général

Food Options are limited - also outside a basic pool, not a lot of kids activities. Made it difficult to kill time for a family with 3 little kids. easy access to the beach, but it wasn't very clean.

Hotel très bien situé et très chic. Les chambres à l arrière sont très calmes. Le personnel est extrêmement attentionné. C est un endroit que je recommande.

La chambre était très propre et bien entretenue. Le personnel à la réception s'est montré particulièrement gentil et serviable

The staff were polite, but the response felt more like damage control than real hospitality. Before the problem, I had asked about late checkout and was told 6pm would cost a half-day rate. After the night I'd had, they offered 2pm, even though they knew my flight was at 10pm. They later extended it to 3pm. A fair resolution would have taken my flight into account from the start. They also offered a $10 airport transfer. I didn't want it, but they insisted, so I accepted. It didn't come close to making up for a lost night of sleep. At a 5-star hotel, I expect the team to offer a fair resolution proactively, not make me negotiate for it. No one introduced themselves or explained their role. Staff just asked whether I was the guest with the room problem, so I never knew whether I was dealing with a manager, and no one took clear ownership of the issue. The reluctance made an already disappointing stay feel worse. I took a chance on this hotel because it had just opened and had very few reviews. Unfortunately, I wish I had stayed at one of my usual boutique hotels instead, like Grand Hotel du Lac or La Siesta Premium Saigon, which are the same price and reliable. For a new 5-star property, I expected every room to be tested and a team empowered to fix problems properly. I wouldn't choose this one over them.

Good strategic place

Hotel très bien situé et très chic. Les chambres à l arrière sont très calmes. Le personnel est extrêmement attentionné. C est un endroit que je recommande.