We got on and off the plane a total of 3 times before it even took off and were many hours behind schedule. I was going to miss my connecting flight to Kenora, however the pilots went out of their way to make sure we got on an earlier flight with them and they dropped us off themselves in Kenora even though they weren't supposed to. Our bags also didn't make it on that flight to Kenora because it was a full flight, but they came in on a later flight and bearskin airlines delivered the bags right to my door!!! Even though they were delayed in getting me to my destination, they always made sure to try and do whatever they could to help out the customers. Amazing service!!!!!!