Our Delta flight to Montreal was great! Our previous flight from Milan to New York was TERRIBLE. It was operated by Alitalia and everything was awful, from the check in ( when I asked the woman at the desk if we had to collect the bags and recheck them in at the JFK airport, she looked at me like I was retarded and she said “of course not!!!!” When I insisted because in the past I had to do that, she said “ I have never heard of something like that!!!!!” ...and of course I had to collect the bags and check them in again!!!)...to the service and curtesy on-board. The food was disgusting, and leaving from Milan, I would have expected something better. I was talking to a friend at the back of the aircraft, a few meters away from where they have their beds ( ????really???? I had never seen something like that on any other airline aircrafts!!!!!) and they came to us telling is to be quiet because they were sleeping and then they turned the lights off and asked us to move from one corner to the other...and back again...I was speechless. I am Italian and I would never say anything negative about the Italian airline but that was way too much. I would give 0 stars to that flight, I couldn’t wait to land and leave.