Expedia Rewards FAQ âą Terms and Conditions
ExpediaŸ Rewards Terms and Conditions
Last Revised: July 14, 2025
IMPORTANT NOTICE: EXPEDIAÂź REWARDS MEMBERS WILL BE TRANSITIONED TO ONE KEYâą ON OCTOBER 6 2025 (OR LATER DATE AS NOTIFIED TO YOU). THE ONE KEY TERMS AND CONDITIONS BELOWâŻWILL APPLY TO YOU FROM THE DATE YOU ARE TRANSITIONED.Â
Definitions
"Account" means an account whereby a username and password is created with Expedia enabling access to Expedia Rewards.Â
âBase Pointsâ are the core points that can be earned as part of the Expedia Rewards program in accordance with the terms and conditions. Base points are earned for Eligible Bookings. Â
âBonus Pointsâ are additional Points earned in the Program and can be earned as a result of:
(a)Â promotional bonus point offers for special promotions offered to Members from time to time (the conditions attaching to such promotions to be provided at the time of promotion); orÂ
(b) bonus point offers which are offered to Members from time to time as benefits of Expedia Rewards and may include benefits such as additional bonus points earned with a particular membership tier, additional bonus points earned when booking via the Expedia App, or when booking VIP Access properties. Â These bonus point offers will be listed under the relevant tier benefits found here. Â Â
âCompleted Travelâ means that the Member, or other travellers booked under the Account, must have completed the stay in an Eligible Hotel or Eligible Accommodation Rental, flown on the Eligible Flight, used the Eligible Car, sailed on the Eligible Cruise, used the ticket(s) for the Eligible Activity or completed the Eligible Package.Â
âDollarâ or â$â means Canadian dollar.
âEligible Accommodation Rentalâ means a stand-alone booking of accommodation as an alternative to a hotel such as a furnished apartment, house, villa or professionally managed resort-condominium complex booked on the Expedia Site that is completed by the Expedia Rewards Member or not cancelled.
âEligible Activitiesâ means any prepaid, stand-alone activities booked on the Expedia Site that are completed by the Expedia Rewards Member or not cancelled.
"Eligible Bookingâ means a booking for any Eligible Activities, Eligible Flight, Eligible Hotel, Eligible Car, Eligible Accommodation Rental, Eligible Cruise and Eligible Package on the Expedia Site.
"Eligible Car" means any prepaid, stand-alone car rental booked on the Expedia Site that is completed by the Expedia Rewards Member or not cancelled.Â
"Eligible Flightâ means any stand-alone flight (or flights) booked on the Expedia Site in one booking that is completed by the Expedia Rewards Member or not cancelled.
"Eligible Hotelâ means any prepaid, stand-alone hotel booked on the Expedia Site that is completed by the Expedia Rewards Member or not cancelled.
âEligible Cruiseâ means any prepaid, stand-alone cruise booked on the Expedia Site or via the Expedia Customer Call Centre that is completed by the Expedia Rewards Member or not cancelled.
For Expedia Rewards members who join from June 20, 2025:
"Eligible Packageâ means any of the following booked on the Expedia Site that is completed by the Expedia Rewards Member and/or not cancelled: prepaid Hotel + Flight, Hotel + Car, Hotel + Flight + Car, and Flight + Car booked together on the âvacation packagesâ tab
For Expedia Rewards members who joined before June 20, 2025:
"Eligible Packageâ means any of the following booked on the Expedia Site that is completed by the Expedia Rewards Member and/or not cancelled: prepaid Hotel + Flight, Hotel + Car, Hotel + Flight + Car, and Flight + Car booked together on the âvacation packagesâ tab, or (b) a package vacation booked on the âall-inclusive vacationsâ tab.Â
"Expedia Site" means Expedia.ca or the Expedia Canada mobile app.
âEligible Tier Bookingâ means an Eligible Booking which qualifies for a Trip Element.
âPay-Nowâ means selecting the âPay Nowâ option at checkout prior to completing your Eligible Booking. If you select the âPay Nowâ option, Expedia will charge the amount to your preferred payment method in Dollars immediately less any Expedia Rewards Points or coupons applied at checkout.
âPointsâ are earned as a part of Expedia Rewards in accordance with the terms and conditions and can mean Base Points, Bonus Points or a combination of both. Points can be earned for making Eligible Bookings as well as for bonus point offers.Â
"Program Benefits" means the additional benefits a customer receives by being part of Expedia Rewards as set out here and updated from time to time.
âPropertyâ means Eligible Accommodation Rental and/or Eligible Hotel.
âRedemption Rewardâ means a booking on the Expedia Site that can be paid for (or partially paid for) by the redemption of Points or a Reward Coupon by a Member under these terms and conditions. Every 100 points earned can be used to get C$1 off future eligible redemptions.
âTrip Elementsâ is a method for calculating progress towards your tier.
Membership of the Program
To earn Points for an Eligible Booking, you must be a Member of the Program prior to making an Eligible Booking and be signed in to your Account at the time of making the Eligible Booking. No Points will be earned for bookings made on the Expedia Site when you are not signed in to your Account or if you create an Account after booking but before travel is completed. As a Member of the Program, you will receive certain Account-related updates such as your Points statement or tier status.Â
Members may close their Account at any time by calling the Customer Service Centre. Your ability to earn and redeem Points and claim any Program Benefits will be suspended after the closure of your Account. If you close your Account, you will no longer have access to your profile or access to your account statement information, no Points will accumulate on future bookings, and any accumulated Points will be unavailable to be used for Redemption Rewards and will expire immediately from the date of closure. You will not be able to reactivate a closed Account. If you want to join the Program again in the future, you will need to create a new account.
Earning Points
Points can only be earned by the owner of the Account through which any Eligible Booking is made. Additional individuals named as travellers on the itinerary will not earn Points. If you are booking a trip for another individual as a travel arranger using the Arranger Settings in your Expedia Account, the individualâs account you are using to book the travel will earn Points for the Eligible Booking only if their Account is enrolled in the Program and they have an active Account.Â
After making an Eligible Booking, the anticipated number of Points to be earned will be held in pending status. The number of pending Points calculated at the time of making an Eligible Booking is based on the details of the itinerary booked. Changes or cancellations to the booked itinerary may result in differences between the anticipated number of pending Points and the actual number of Points earned for that itinerary. Â Pending Points are not eligible to be used for Redemption Rewards. For pending Points to move from pending to available status, the Eligible Booking must result in Completed Travel and Points will be available in your Account based on the time periods identified in the Posting/Reconciliation chart below. Once in available status, Points are eligible to be used by the Member towards a Redemption Reward(s).Â
No Points will be earned for change or cancellation fees imposed by suppliers.
If you use a coupon when making an Eligible Booking, the value of the coupon will be deducted prior to calculating the Points. If any additional amounts are payable to the travel supplier at the time of travel, check-in or check-out (such as city tax or a resort fee), such amounts will not be included when calculating the Points (even where such an amount is included in the total displayed when booking).
Where a booking is made with any Points or Reward Coupon, a Member is not eligible to earn Points or Bonus Points on that portion of the booking.Â
Expedia reserves the right to rescind or cancel at any time any pending or available Points that were earned for Non-Completed Travel.Â
Points will be rescinded or cancelled in cases where a Member receives a refund or credit, from either Expedia, a supplier, financial institution or card issuer. Where a Member receives a partial refund or credit from either Expedia or a supplier due to a cancellation within a penalty window, no Points will be earned. Where a Member receives a partial refund or credit from either Expedia or a supplier and Points were redeemed to pay in part or in full for the Eligible Booking, the Points used will be reinstated to the Memberâs Account. Â Points earned pursuant to fraudulent, sham activity or falsified information will be rescinded or cancelled by Expedia.
If your Account does not reflect the correct number of Points that you should have earned as determined by Expedia, Expedia reserves the right to notify you of the inaccuracy, and to adjust your Points balance to correct the inaccuracy. If you believe that your Account has been the subject of any suspicious activity, please contact the Customer Service Centre immediately. If it is determined you have been the victim of a fraud, the Points you have earned may be transferred to a new account.
Your Points balance and redemption activity can be accessed on your Expedia Rewards Activity page. Â Points and Program Benefits have no cash value and may not be transferred to another Account/Member or redeemed for cash. Points may not be assigned, sold, transferred and/or pledged by you to any third party. You have no property rights or other legal interests in Points. You are responsible for any personal tax liability that may be related to participation in the Program and redemption of any rewards.
If you believe you did not receive the correct number of Points for an Eligible Booking, you must contact the Customer Service Centre within one hundred and eighty (180) days from the date of Completed Travel. Expedia (acting reasonably) will make the final determination as to whether Points adjustments of any kind are justified for the travel in question. In no event will any Points manually be moved from pending to available status sooner than the time period identified in the Points Posting/Reconciliation chart below.
Point Posting/Reconciliation
Upon making an Eligible Booking, the anticipated number of Points to be earned are held in pending status until an Eligible Booking becomes Completed Travel and payment has been confirmed. See the chart below for the length of time that it may take for Points to move from pending to available status.
Â
Eligible Booking |
Point Confirmation Timing |
Flights |
30 days after Completed Travel |
Packages Â
For Expedia Rewards members who join from June 20, 2025:
For Expedia Rewards members who joined before June 20, 2025: All-inclusive vacations booked on the âall-inclusive vacationsâ tab on the Expedia Site |
 30 days after Completed Travel |
Hotel paid at time of booking (âPay Nowâ) |
30 days after Completed Travel |
Hotel paid at time of stay (âPay Laterâ) |
35 days after Completed Travel |
Accommodation Rental (âPay Nowâ) |
30 days after Completed Travel |
Accommodation Rental (âPay Laterâ) |
35 days after Completed Travel |
Cruise |
Up to 45 days after Completed Travel |
Car |
Up to 90 days after Completed Travel |
Activities |
30 days after Completed Travel |
Earning Base Points
Points will be earned at the rates specified from time to time on the Expedia Rewards Benefits page located at www.expedia.ca/lp/b/exp-rewards-faq
Points can be earned by making an Eligible Booking on the Expedia Site when signed in to your Account as follows:
Eligible Flights
Earn one (1) Base Point for every five (5) CA Dollars spent on Eligible Flight Bookings booked through the Expedia Site when signed in to your Account
Eligible Bookings (non-flight)
Earn one (1) Base Point for every one (1) CA Dollar spent on the following Eligible Bookings booked through the Expedia Site when signed in to your Account:
- Eligible Hotels
Additional hotel terms: Points will be calculated based on the amount paid, including taxes and fees, to Expedia at the time of booking (âPay Nowâ). In addition, if you elect to âPay Laterâ when making any property booking or if payment for the booking is not otherwise made to Expedia at the time of the booking, the amount payable to the property for the property booking as displayed on the Expedia Site will be converted to Canadian dollars by Expedia for the purpose of calculating the Points. Any amounts payable to the property (âPay Nowâ or âPay Laterâ) for ancillary services that are not booked on the Expedia Site (including but not limited to room service, spa services) are not eligible to earn Points. - Eligible Accommodation Rental
- Eligible Activities
- Eligible Packages
- Eligible Cars
Additional car terms: Points are awarded only for the rental car booking amount minus any additional charges such as insurance, prepaid gratuities or other similar charges or fees. Â - Eligible Cruises
Additional cruise terms: Points will be awarded for bookings made on Expedia.ca with Expedia customer service agents through our call centres, on websites operated by Expedia Cruisesâ franchise partners and in Expedia Cruisesâ retail stores. Rewards points will be awarded for the total transaction amount including cruise fare, government fees and taxes for all guests in the cabin. It does not include other charges such as insurance, prepaid gratuities or other similar charges or fees. To receive Points for your cruise, you must be an Expedia Rewards member or enrol in Expedia Rewards using the same email address used to book your cruise any time after the purchase has been made, but prior to the sailing start date.Â
Non-Eligible Bookings
Bookings for the following are not eligible to earn Points:
- Insurance
- Flight + Activity packages
- Hotel + Activity packages
- Car + Activity packages
- Hotel + Flight + Activity packages
- Flights booked directly via an airlineâs website, even if your original flight search was conducted on the Expedia Site
 For Expedia Rewards members who join from June 20, 2025:
Packages booked through the âAll-inclusive vacationsâ tab on the Expedia Site
Points Expiration
Points will not expire as long as you have earned Points on an Eligible Booking or redeemed a Redemption Reward through the Expedia Site on your Account at least once every eighteen (18) months. Â If there has been no such activity, all accumulated Points in your Account will expire and will not be reinstated.
Points Redemption
Points can be redeemed for Redemption Rewards, which are subject to availability and restrictions of the relevant supplier as specified on the Expedia Site.Â
Points cannot be redeemed for cash and have no cash value. Â Points cannot be combined with any other certificates, coupons, discounts, upgrades, awards or promotions. Â Points cannot be redeemed on Non-Eligible Bookings as listed above, or other exclusions as listed under each category below. Redemption Rewards are offered as promotional items and are void if sold for cash or other consideration, or if altered or copied, and cannot be reissued if destroyed, lost or stolen. Redemption Rewards are not valid where prohibited by law.
Hotel Redemptions
Members can redeem available Points to pay the partial or full cost of a âPay Nowâ hotel, including taxes and fees. Points can only be redeemed where payment is being made to Expedia at the time of booking where the âPay Nowâ option is presented.Â
Points cannot be applied to the cost of cancellation or change penalties, bookings that have previously been paid for or other miscellaneous charges. Points cannot be redeemed on âPay Laterâ properties, or properties offered by Vrbo.Â
Flight + Hotel Package Redemptions
Members can redeem available Points for Expedia coupons in various increments (âReward Couponâ) that can be applied to the cost of a package limited to a âPay Nowâ hotel + flight booked on the Expedia Site. Points and Rewards Coupons cannot be redeemed for any other packages. A Reward Coupon will only be able to be issued up to the value of $300. When you redeem Points for a Reward Coupon in your selected amount, you will be issued a Reward Coupon code. The issued Reward Coupon will be deposited into the Memberâs Expedia Account and can be found on the coupons page within âMy Accountâ. The Reward Coupon may only be redeemed by the Member. Any terms or conditions applicable to each Reward Coupon will be confirmed at the time of issuance. Redeemed Points will be deducted from your Account at the time the Reward Coupon code is issued.Â
Reward Coupons can only be redeemed for packages limited to a booking at a âPay Nowâ hotel on the Expedia Site + a flight booked on the Expedia Site, and only where payment is being made to Expedia at time of booking. Reward Coupons will be applied first to the hotel portion of the package, then to the flight portion of your package, less any taxes, fees or charges due on the package. Please note: any amount of the coupon applied to the flight portion of the package will be refunded to your credit card after your purchase is confirmed, usually within 10 business days. A Reward Coupon can only be applied to one (1) package and one hotel room per booking. A Reward Coupon cannot be used for booking multiple rooms on the same itinerary. Reward Coupons have no cash value. Reward Coupons may not be combined with or applied to any other certificates, upgrades, awards, or coupons. All taxes, fees, charges and surcharges applicable to the booking, including, without limitation, baggage fees, seat upgrades, extra person, parking, phone and other charges that are applicable to the reservation are the responsibility of the traveller, and Reward Coupons cannot be applied to such amounts. Reward Coupons cannot be applied to the cost of cancellation or change penalties, prepaid bookings, administrative fees or other miscellaneous charges. Reward Coupons are void where prohibited by law.
No Point refunds will be issued for unused or expired Rewards Coupons. Rewards Coupons expire one year after issuance.Â
Car Redemptions
Members can redeem available Points to pay for the partial or full cost of a car rental where Expedia collects the payment at time of booking. This is called the âPay Nowâ option after you have selected your car class.
Activities Redemptions
Members can redeem available Points to pay for the partial or full cost of an activity where Expedia collects the payment at the time of booking.Â
Hotel Price Guarantee
The Hotel Price Guarantee is available to Members. In the unlikely event that you find a lower rate for a hotel you have booked and paid for at time of booking on www.expedia.ca or through the Expedia Customer Support Centre on 1800 EXPEDIA, whether on Expedia.ca or on another website, we will honour the lower price. Hotels booked as part of a package are not eligible for the Hotel Price Guarantee. The guarantee is subject to these terms and conditions.Â
Notifying Expedia of a Claim:
You may make a claim under the Hotel Price Guarantee from the time you book your stand-alone hotel on Expedia until 11:59pm local time at the hotelâs location, the day prior to hotel check-in. To make a claim, please complete this form, select your qualifying itinerary, and provide details on the lower price found, including screenshots. The lower price must be available for booking at the time the claim is submitted.
Must be "Apples to Apples" Comparison:
The Hotel Price Guarantee is available only for exact itinerary matches, including property, room type, rate plan, applicable refund policy and the exact same dates of travel as booked through Expedia. The comparison must be to the same product purchased stand-alone through another website (i.e., not part of a hotel + air travel package).
The Hotel Price Guarantee applies only to the cost of the booked hotel, excluding any taxes and fees collected by us from you at the time of booking. The Price Guarantee does not apply to any taxes or fees collected by any third party from you, such as those taxes and fees a hotel may collect directly from you when you stay at the hotel. The Hotel Price Guarantee is not available for bookings on websites where the hotel, itinerary or similar booking details are unknown until after purchase. You must meet all requirements imposed on the lower price (if any), including, without limitation, residency, regional and age-related requirements.
There is no limit on the number of Hotel Price Guarantee claims you may make per booking. However, any credit subsequent to the initial credit will be based on the amount of the previously credited price, not on the amount of the original price that you booked.
Comparison Rates Must Be Available to the General Public Online:
The Hotel Price Guarantee applies only to prices both advertised and available to the general public on a website. For example, this does not include rates offered on membership program websites; corporate discounts or rates; group, charter, rewards program, incentive, meeting, convention, consolidator or interline prices; prices obtained via auction or similar process; or prices available only by using a coupon or other promotion not offered to the general public. The lower rate may not come from a website where you call to get the rate, or from an email that you received. The rate must be quoted and booked in Canadian dollars (and without reference to currency converters).
Verification of Claims:
All requests are subject to verification by Expedia. Expedia will not accept screenshots or other purported evidence of a lower price that cannot be independently confirmed by the Customer Service Centre. Nor will Expedia verify any request that it believes, in its sole discretion, is the result of a printing or other error or is made fraudulently or in bad faith. Expedia will honour the lower price for verified requests. This may happen in one of several ways.
In some cases, it will take the form of a credit to the credit card used for booking. In other cases, it may be necessary for the travel specialist to cancel your booking and rebook your stay at the lower price. You will not be charged any change or cancellation fees in connection with the Hotel Price Guarantee. In all cases, the travel specialist will explain the process to you. Travel must be completed in accordance with the booked itinerary to be eligible to receive the refund or credit. Changed or cancelled bookings are not eligible to receive the refund.
Changes:
To the fullest extent permitted by law, Expedia reserves the right in its sole discretion to modify or discontinue the Hotel Price Guarantee or to restrict its availability to any person, at any time, for any or no reason, and without prior notice or liability to you. The terms that are in effect at the time of your claim will determine your eligibility under the Hotel Price Guarantee. The failure by Expedia to enforce any provision of these terms and conditions shall not constitute a waiver of that provision.
General
If any part of these terms and conditions are found to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions will not in any way be affected or impaired. Our failure or delay in enforcing any provision in these terms and conditions at any time does not waive our right to enforce the same or any other provision(s) hereof in the future.
These terms and conditions (and any other terms and conditions referenced herein) constitutes the entire agreement between you and Expedia with respect to this Program, and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and us with respect to the Program.Â
These terms and conditions are governed by the laws of the State of Washington, USA. Except as restricted by applicable law (which may include Quebec), you hereby consent to the exclusive jurisdiction and venue of courts in King County, Washington, USA, in all disputes arising out of or relating to your membership of this Program.
Rewards Terms and Conditions
Silver | 5 Trip Elements in a calendar year |
Gold | 15 Trip Elements in a calendar year. |
Platinum | 30 Trip Elements in a calendar year. |
- Members signed in on the Expedia website and app.
- Users of the Expedia app.
- Members searching for travel on certain search engines.
- Eligible Hotels
- Eligible Accommodation Rentals
- Eligible Activities
- Eligible Packages
- Eligible Cars
- Eligible Cruises
- Bookings made on the âGroups & Meetingsâ link on a Participating Brand
- Insurance
- Flights booked directly via an airlineâs website, even if your original flight search was conducted on a Participating Brand
- Pricing products
- Packages booked through the âAll-inclusive vacationsâ tab on our site which are provided by third-party tour operators and not by us or a Participating Brand.
- Blue members: no Preferred Inventory OneKeyCash awarded on Eligible Bookings.
- Silver members: 3% in OneKeyCash earned per CA$1 spent (excluding taxes and fees) on an Eligible Booking
- Gold members: 5% in OneKeyCash earned per CA$1 spent (excluding taxes and fees) on an Eligible Booking
- Platinum members: 6% in OneKeyCash earned per CA$1 spent (excluding taxes and fees) on an Eligible Booking.
Eligible Booking | OneKeyCash and Trip Element confirmation timing |
---|---|
Hotel paid at time of booking (âPay Nowâ) | Up to 3 days after the Eligible Booking is Completed. |
Hotel paid at time of stay (âPay Laterâ) | Up to 35 days after the Eligible Booking is Completed. |
Accommodation Rental | Up to 35 days after the Eligible Booking is Completed. |
Flights | Up to 10 days after the Eligible Booking is Completed. |
Packages | Up to 3 days after the Eligible Booking is Completed. |
Car (âPay Nowâ) | Up to 3 days after the Eligible Booking is Completed. |
Car (âPay Laterâ) | Up to 90 days after the Eligible Booking is Completed. |
Activities | Up to 3 days after the Eligible Booking is Completed. |
Cruise | Up to 45 days after the Eligible Booking is Completed. |
Flights | 1 Trip Element for an Eligible Flight where each ticket (a round-trip flight ticket and any stopover(s) are deemed to be 1 Trip Element; a multi-city ticket is deemed to be 1 Trip Element for each segment) in the booked flight itinerary is flown |
Hotel | 1 Trip Element for an Eligible Hotel per room per completed night stayed |
Accommodation Rental | 1 Trip Element for an Eligible Accommodation Rental per completed night stayed |
Car | 1 Trip Element for an Eligible Car per completed car rental day |
Activities | 1 Trip Element for an Eligible Activity for each ticket where the activity is completed. Where the Eligible Activity is Ground Transportation, 1 Trip Element for a completed round trip. |
Package | 1 Trip Element for an Eligible Travel Component completed as outlined in this table. |
Cruise | 1 Trip Element per cabin per night for the length of the voyage (regardless of the number of guests). |