Expedia Rewards FAQ ‱ Terms and Conditions

ExpediaŸ Rewards Terms and Conditions

Last Revised: July 14, 2025

IMPORTANT NOTICE: EXPEDIA¼ REWARDS MEMBERS WILL BE TRANSITIONED TO ONE KEYℱ ON OCTOBER 6 2025 (OR LATER DATE AS NOTIFIED TO YOU). THE ONE KEY TERMS AND CONDITIONS BELOW WILL APPLY TO YOU FROM THE DATE YOU ARE TRANSITIONED. 

Definitions

"Account" means an account whereby a username and password is created with Expedia enabling access to Expedia Rewards. 

“Base Points” are the core points that can be earned as part of the Expedia Rewards program in accordance with the terms and conditions. Base points are earned for Eligible Bookings.  

“Bonus Points” are additional Points earned in the Program and can be earned as a result of:

(a)  promotional bonus point offers for special promotions offered to Members from time to time (the conditions attaching to such promotions to be provided at the time of promotion); or 

(b) bonus point offers which are offered to Members from time to time as benefits of Expedia Rewards and may include benefits such as additional bonus points earned with a particular membership tier, additional bonus points earned when booking via the Expedia App, or when booking VIP Access properties.  These bonus point offers will be listed under the relevant tier benefits found here.   

“Completed Travel” means that the Member, or other travellers booked under the Account, must have completed the stay in an Eligible Hotel or Eligible Accommodation Rental, flown on the Eligible Flight, used the Eligible Car, sailed on the Eligible Cruise, used the ticket(s) for the Eligible Activity or completed the Eligible Package. 

“Dollar” or “$” means Canadian dollar.

“Eligible Accommodation Rental” means a stand-alone booking of accommodation as an alternative to a hotel such as a furnished apartment, house, villa or professionally managed resort-condominium complex booked on the Expedia Site that is completed by the Expedia Rewards Member or not cancelled.

“Eligible Activities” means any prepaid, stand-alone activities booked on the Expedia Site that are completed by the Expedia Rewards Member or not cancelled.

"Eligible Booking” means a booking for any Eligible Activities, Eligible Flight, Eligible Hotel, Eligible Car, Eligible Accommodation Rental, Eligible Cruise and Eligible Package on the Expedia Site.

"Eligible Car" means any prepaid, stand-alone car rental booked on the Expedia Site that is completed by the Expedia Rewards Member or not cancelled. 

"Eligible Flight” means any stand-alone flight (or flights) booked on the Expedia Site in one booking that is completed by the Expedia Rewards Member or not cancelled.

"Eligible Hotel” means any prepaid, stand-alone hotel booked on the Expedia Site that is completed by the Expedia Rewards Member or not cancelled.

“Eligible Cruise” means any prepaid, stand-alone cruise booked on the Expedia Site or via the Expedia Customer Call Centre that is completed by the Expedia Rewards Member or not cancelled.

For Expedia Rewards members who join from June 20, 2025:

"Eligible Package” means any of the following booked on the Expedia Site that is completed by the Expedia Rewards Member and/or not cancelled: prepaid Hotel + Flight, Hotel + Car, Hotel + Flight + Car, and Flight + Car booked together on the “vacation packages” tab

For Expedia Rewards members who joined before June 20, 2025:

"Eligible Package” means any of the following booked on the Expedia Site that is completed by the Expedia Rewards Member and/or not cancelled: prepaid Hotel + Flight, Hotel + Car, Hotel + Flight + Car, and Flight + Car booked together on the “vacation packages” tab, or (b) a package vacation booked on the “all-inclusive vacations” tab. 

"Expedia Site" means Expedia.ca or the Expedia Canada mobile app.

“Eligible Tier Booking” means an Eligible Booking which qualifies for a Trip Element.

“Pay-Now” means selecting the “Pay Now” option at checkout prior to completing your Eligible Booking. If you select the “Pay Now” option, Expedia will charge the amount to your preferred payment method in Dollars immediately less any Expedia Rewards Points or coupons applied at checkout.

“Points” are earned as a part of Expedia Rewards in accordance with the terms and conditions and can mean Base Points, Bonus Points or a combination of both. Points can be earned for making Eligible Bookings as well as for bonus point offers. 

"Program Benefits" means the additional benefits a customer receives by being part of Expedia Rewards as set out here and updated from time to time.

“Property” means Eligible Accommodation Rental and/or Eligible Hotel.

“Redemption Reward” means a booking on the Expedia Site that can be paid for (or partially paid for) by the redemption of Points or a Reward Coupon by a Member under these terms and conditions. Every 100 points earned can be used to get C$1 off future eligible redemptions.

“Trip Elements” is a method for calculating progress towards your tier.

To earn Points for an Eligible Booking, you must be a Member of the Program prior to making an Eligible Booking and be signed in to your Account at the time of making the Eligible Booking. No Points will be earned for bookings made on the Expedia Site when you are not signed in to your Account or if you create an Account after booking but before travel is completed. As a Member of the Program, you will receive certain Account-related updates such as your Points statement or tier status. 

Members may close their Account at any time by calling the Customer Service Centre. Your ability to earn and redeem Points and claim any Program Benefits will be suspended after the closure of your Account. If you close your Account, you will no longer have access to your profile or access to your account statement information, no Points will accumulate on future bookings, and any accumulated Points will be unavailable to be used for Redemption Rewards and will expire immediately from the date of closure. You will not be able to reactivate a closed Account. If you want to join the Program again in the future, you will need to create a new account.

Points can only be earned by the owner of the Account through which any Eligible Booking is made. Additional individuals named as travellers on the itinerary will not earn Points. If you are booking a trip for another individual as a travel arranger using the Arranger Settings in your Expedia Account, the individual’s account you are using to book the travel will earn Points for the Eligible Booking only if their Account is enrolled in the Program and they have an active Account. 

After making an Eligible Booking, the anticipated number of Points to be earned will be held in pending status. The number of pending Points calculated at the time of making an Eligible Booking is based on the details of the itinerary booked. Changes or cancellations to the booked itinerary may result in differences between the anticipated number of pending Points and the actual number of Points earned for that itinerary.  Pending Points are not eligible to be used for Redemption Rewards. For pending Points to move from pending to available status, the Eligible Booking must result in Completed Travel and Points will be available in your Account based on the time periods identified in the Posting/Reconciliation chart below. Once in available status, Points are eligible to be used by the Member towards a Redemption Reward(s). 

No Points will be earned for change or cancellation fees imposed by suppliers.

If you use a coupon when making an Eligible Booking, the value of the coupon will be deducted prior to calculating the Points. If any additional amounts are payable to the travel supplier at the time of travel, check-in or check-out (such as city tax or a resort fee), such amounts will not be included when calculating the Points (even where such an amount is included in the total displayed when booking).

Where a booking is made with any Points or Reward Coupon, a Member is not eligible to earn Points or Bonus Points on that portion of the booking. 

Expedia reserves the right to rescind or cancel at any time any pending or available Points that were earned for Non-Completed Travel. 

Points will be rescinded or cancelled in cases where a Member receives a refund or credit, from either Expedia, a supplier, financial institution or card issuer. Where a Member receives a partial refund or credit from either Expedia or a supplier due to a cancellation within a penalty window, no Points will be earned. Where a Member receives a partial refund or credit from either Expedia or a supplier and Points were redeemed to pay in part or in full for the Eligible Booking, the Points used will be reinstated to the Member’s Account.  Points earned pursuant to fraudulent, sham activity or falsified information will be rescinded or cancelled by Expedia.

If your Account does not reflect the correct number of Points that you should have earned as determined by Expedia, Expedia reserves the right to notify you of the inaccuracy, and to adjust your Points balance to correct the inaccuracy. If you believe that your Account has been the subject of any suspicious activity, please contact the Customer Service Centre immediately. If it is determined you have been the victim of a fraud, the Points you have earned may be transferred to a new account.

Your Points balance and redemption activity can be accessed on your Expedia Rewards Activity page.  Points and Program Benefits have no cash value and may not be transferred to another Account/Member or redeemed for cash. Points may not be assigned, sold, transferred and/or pledged by you to any third party. You have no property rights or other legal interests in Points. You are responsible for any personal tax liability that may be related to participation in the Program and redemption of any rewards.

If you believe you did not receive the correct number of Points for an Eligible Booking, you must contact the Customer Service Centre within one hundred and eighty (180) days from the date of Completed Travel. Expedia (acting reasonably) will make the final determination as to whether Points adjustments of any kind are justified for the travel in question. In no event will any Points manually be moved from pending to available status sooner than the time period identified in the Points Posting/Reconciliation chart below.

Upon making an Eligible Booking, the anticipated number of Points to be earned are held in pending status until an Eligible Booking becomes Completed Travel and payment has been confirmed. See the chart below for the length of time that it may take for Points to move from pending to available status.

 

Eligible Booking

Point Confirmation Timing

Flights

30 days after Completed Travel 

Packages  

  • Flight + Hotel
  • Flight + Car
  • Hotel + Flight + Car
  • Hotel + Car

For Expedia Rewards members who join from June 20, 2025:

  • All-inclusive vacations booked on the “all-inclusive vacations” tab on the Expedia Site

For Expedia Rewards members who joined before June 20, 2025:

All-inclusive vacations booked on the “all-inclusive vacations” tab on the Expedia Site

 

30 days after Completed Travel

Hotel paid at time of booking (“Pay Now”)

30 days after Completed Travel

Hotel paid at time of stay (“Pay Later”)

35 days after Completed Travel

Accommodation Rental (“Pay Now”)

30 days after Completed Travel

Accommodation Rental (“Pay Later”)

35 days after Completed Travel

Cruise

Up to 45 days after Completed Travel

Car

Up to 90 days after Completed Travel

Activities

30 days after Completed Travel

Points will be earned at the rates specified from time to time on the Expedia Rewards Benefits page located at www.expedia.ca/lp/b/exp-rewards-faq

Points can be earned by making an Eligible Booking on the Expedia Site when signed in to your Account as follows:

Eligible Flights
Earn one (1) Base Point for every five (5) CA Dollars spent on Eligible Flight Bookings booked through the Expedia Site when signed in to your Account

Eligible Bookings (non-flight)
Earn one (1) Base Point for every one (1) CA Dollar spent on the following Eligible Bookings booked through the Expedia Site when signed in to your Account:

  • Eligible Hotels
    Additional hotel terms: Points will be calculated based on the amount paid, including taxes and fees, to Expedia at the time of booking (“Pay Now”). In addition, if you elect to “Pay Later” when making any property booking or if payment for the booking is not otherwise made to Expedia at the time of the booking, the amount payable to the property for the property booking as displayed on the Expedia Site will be converted to Canadian dollars by Expedia for the purpose of calculating the Points. Any amounts payable to the property (“Pay Now” or “Pay Later”) for ancillary services that are not booked on the Expedia Site (including but not limited to room service, spa services) are not eligible to earn Points. 
  • Eligible Accommodation Rental
  • Eligible Activities
  • Eligible Packages
  • Eligible Cars
    Additional car terms: Points are awarded only for the rental car booking amount minus any additional charges such as insurance, prepaid gratuities or other similar charges or fees.  
  • Eligible Cruises
    Additional cruise terms: Points will be awarded for bookings made on Expedia.ca with Expedia customer service agents through our call centres, on websites operated by Expedia Cruises’ franchise partners and in Expedia Cruises’ retail stores. Rewards points will be awarded for the total transaction amount including cruise fare, government fees and taxes for all guests in the cabin. It does not include other charges such as insurance, prepaid gratuities or other similar charges or fees. To receive Points for your cruise, you must be an Expedia Rewards member or enrol in Expedia Rewards using the same email address used to book your cruise any time after the purchase has been made, but prior to the sailing start date. 

Non-Eligible Bookings
Bookings for the following are not eligible to earn Points:

  • Insurance
  • Flight + Activity packages
  • Hotel + Activity packages
  • Car + Activity packages
  • Hotel + Flight + Activity packages
  • Flights booked directly via an airline’s website, even if your original flight search was conducted on the Expedia Site

 For Expedia Rewards members who join from June 20, 2025:

Packages booked through the “All-inclusive vacations” tab on the Expedia Site

Points will not expire as long as you have earned Points on an Eligible Booking or redeemed a Redemption Reward through the Expedia Site on your Account at least once every eighteen (18) months.  If there has been no such activity, all accumulated Points in your Account will expire and will not be reinstated.

Points can be redeemed for Redemption Rewards, which are subject to availability and restrictions of the relevant supplier as specified on the Expedia Site. 

Points cannot be redeemed for cash and have no cash value.  Points cannot be combined with any other certificates, coupons, discounts, upgrades, awards or promotions.  Points cannot be redeemed on Non-Eligible Bookings as listed above, or other exclusions as listed under each category below. Redemption Rewards are offered as promotional items and are void if sold for cash or other consideration, or if altered or copied, and cannot be reissued if destroyed, lost or stolen. Redemption Rewards are not valid where prohibited by law.

Members can redeem available Points to pay the partial or full cost of a “Pay Now” hotel, including taxes and fees. Points can only be redeemed where payment is being made to Expedia at the time of booking where the “Pay Now” option is presented. 

Points cannot be applied to the cost of cancellation or change penalties, bookings that have previously been paid for or other miscellaneous charges. Points cannot be redeemed on “Pay Later” properties, or properties offered by Vrbo. 

Members can redeem available Points for Expedia coupons in various increments (“Reward Coupon”) that can be applied to the cost of a package limited to a “Pay Now” hotel + flight booked on the Expedia Site. Points and Rewards Coupons cannot be redeemed for any other packages. A Reward Coupon will only be able to be issued up to the value of $300. When you redeem Points for a Reward Coupon in your selected amount, you will be issued a Reward Coupon code. The issued Reward Coupon will be deposited into the Member’s Expedia Account and can be found on the coupons page within “My Account”. The Reward Coupon may only be redeemed by the Member. Any terms or conditions applicable to each Reward Coupon will be confirmed at the time of issuance. Redeemed Points will be deducted from your Account at the time the Reward Coupon code is issued. 

Reward Coupons can only be redeemed for packages limited to a booking at a “Pay Now” hotel on the Expedia Site + a flight booked on the Expedia Site, and only where payment is being made to Expedia at time of booking. Reward Coupons will be applied first to the hotel portion of the package, then to the flight portion of your package, less any taxes, fees or charges due on the package. Please note: any amount of the coupon applied to the flight portion of the package will be refunded to your credit card after your purchase is confirmed, usually within 10 business days. A Reward Coupon can only be applied to one (1) package and one hotel room per booking. A Reward Coupon cannot be used for booking multiple rooms on the same itinerary. Reward Coupons have no cash value. Reward Coupons may not be combined with or applied to any other certificates, upgrades, awards, or coupons. All taxes, fees, charges and surcharges applicable to the booking, including, without limitation, baggage fees, seat upgrades, extra person, parking, phone and other charges that are applicable to the reservation are the responsibility of the traveller, and Reward Coupons cannot be applied to such amounts. Reward Coupons cannot be applied to the cost of cancellation or change penalties, prepaid bookings, administrative fees or other miscellaneous charges. Reward Coupons are void where prohibited by law.

No Point refunds will be issued for unused or expired Rewards Coupons. Rewards Coupons expire one year after issuance. 

Members can redeem available Points to pay for the partial or full cost of a car rental where Expedia collects the payment at time of booking. This is called the “Pay Now” option after you have selected your car class.

Members can redeem available Points to pay for the partial or full cost of an activity where Expedia collects the payment at the time of booking. 

The Hotel Price Guarantee is available to Members. In the unlikely event that you find a lower rate for a hotel you have booked and paid for at time of booking on www.expedia.ca or through the Expedia Customer Support Centre on 1800 EXPEDIA, whether on Expedia.ca or on another website, we will honour the lower price. Hotels booked as part of a package are not eligible for the Hotel Price Guarantee. The guarantee is subject to these terms and conditions. 

Notifying Expedia of a Claim:
You may make a claim under the Hotel Price Guarantee from the time you book your stand-alone hotel on Expedia until 11:59pm local time at the hotel’s location, the day prior to hotel check-in. To make a claim, please complete this form, select your qualifying itinerary, and provide details on the lower price found, including screenshots. The lower price must be available for booking at the time the claim is submitted.

Must be "Apples to Apples" Comparison:
The Hotel Price Guarantee is available only for exact itinerary matches, including property, room type, rate plan, applicable refund policy and the exact same dates of travel as booked through Expedia. The comparison must be to the same product purchased stand-alone through another website (i.e., not part of a hotel + air travel package).

The Hotel Price Guarantee applies only to the cost of the booked hotel, excluding any taxes and fees collected by us from you at the time of booking. The Price Guarantee does not apply to any taxes or fees collected by any third party from you, such as those taxes and fees a hotel may collect directly from you when you stay at the hotel. The Hotel Price Guarantee is not available for bookings on websites where the hotel, itinerary or similar booking details are unknown until after purchase. You must meet all requirements imposed on the lower price (if any), including, without limitation, residency, regional and age-related requirements.

There is no limit on the number of Hotel Price Guarantee claims you may make per booking. However, any credit subsequent to the initial credit will be based on the amount of the previously credited price, not on the amount of the original price that you booked.

Comparison Rates Must Be Available to the General Public Online:
The Hotel Price Guarantee applies only to prices both advertised and available to the general public on a website. For example, this does not include rates offered on membership program websites; corporate discounts or rates; group, charter, rewards program, incentive, meeting, convention, consolidator or interline prices; prices obtained via auction or similar process; or prices available only by using a coupon or other promotion not offered to the general public. The lower rate may not come from a website where you call to get the rate, or from an email that you received. The rate must be quoted and booked in Canadian dollars (and without reference to currency converters).

Verification of Claims:
All requests are subject to verification by Expedia. Expedia will not accept screenshots or other purported evidence of a lower price that cannot be independently confirmed by the Customer Service Centre. Nor will Expedia verify any request that it believes, in its sole discretion, is the result of a printing or other error or is made fraudulently or in bad faith. Expedia will honour the lower price for verified requests. This may happen in one of several ways.

In some cases, it will take the form of a credit to the credit card used for booking. In other cases, it may be necessary for the travel specialist to cancel your booking and rebook your stay at the lower price. You will not be charged any change or cancellation fees in connection with the Hotel Price Guarantee. In all cases, the travel specialist will explain the process to you. Travel must be completed in accordance with the booked itinerary to be eligible to receive the refund or credit. Changed or cancelled bookings are not eligible to receive the refund.

Changes:
To the fullest extent permitted by law, Expedia reserves the right in its sole discretion to modify or discontinue the Hotel Price Guarantee or to restrict its availability to any person, at any time, for any or no reason, and without prior notice or liability to you. The terms that are in effect at the time of your claim will determine your eligibility under the Hotel Price Guarantee. The failure by Expedia to enforce any provision of these terms and conditions shall not constitute a waiver of that provision.

If any part of these terms and conditions are found to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions will not in any way be affected or impaired. Our failure or delay in enforcing any provision in these terms and conditions at any time does not waive our right to enforce the same or any other provision(s) hereof in the future.

These terms and conditions (and any other terms and conditions referenced herein) constitutes the entire agreement between you and Expedia with respect to this Program, and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and us with respect to the Program. 

These terms and conditions are governed by the laws of the State of Washington, USA. Except as restricted by applicable law (which may include Quebec), you hereby consent to the exclusive jurisdiction and venue of courts in King County, Washington, USA, in all disputes arising out of or relating to your membership of this Program.

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Rewards Terms and Conditions

Effective date: October 6, 2025
1. Introduction
This is our loyalty program which provides members with a range of rewards and benefits. By opening an account, you automatically become a member of our loyalty program.
These Rewards Terms and Conditions explain the various elements of our loyalty program and will apply to you if you create an Account on Expedia or access your Account on Expedia or another Participating Brand. Use of OneKeyCash is offered by Expedia, Inc. (“EI”, “we”, “our”, “us”) on behalf of its subsidiaries and affiliates, all of which are Expedia Group companies (collectively, “EG”).
Members can participate in the Programs listed below for each Participating Brand subject to these Terms and Conditions. The terms “you” and “your” throughout these Terms and Conditions refer to any Member.
NOTE: SECTION 10 GIVES US THE RIGHT TO MAKE CHANGES TO THESE TERMS AND CONDITIONS.
2. Enrolling in the Programs
The Program is open only to individual people who are residents of Canada, have reached the age of majority in their province/territory of residence, whichever is older–and have a valid email address. You are responsible for ensuring that your participation in the Programs comply with your employer’s policies related to participation in loyalty programs.
To enrol in the Programs, you must meet the eligibility requirements set out in this section and either (a) create an Account with Expedia or (b) sign into your existing Account on Expedia or a Participating Brand, or (c) otherwise be asked to accept these Terms and Conditions. Upon doing so, you will be required to indicate your acceptance of these Terms and Conditions. Only eligible individuals can participate in the Programs. Neither companies, groups, organizations, nor travel agents can participate in the Programs. Accounts cannot be shared or transferred. Accounts are only for personal and non-commercial use. Your Account can be used on Expedia and on other Participating Brands as and when the Program is made available on those Participating Brands.
If you’d rather not be part of the Programs, you can delete your Account and still book with Participating Brands as a guest. To find out more about how to delete your Account, please click here. If you delete your Account, you will no longer have access to your profile or Account statement information, you will no longer earn OneKeyCash, and you will lose any OneKeyCash, Trip Elements and Tier status that you have previously accumulated. You will not be able to reactivate a deleted Account or the OneKeyCash associated with a deleted Account at the time of deletion, if any. If you want to join the Programs again in the future, you will need to create a new Account.
Membership in the Programs are void if prohibited by law in your country of residence, and these Terms and Conditions are subject to change (in accordance with section 10 below) as may be necessary to comply with such laws or regulations.
3. Definitions
“Account” means the account you have (or create) with Expedia that has been accessed from Expedia or a Participating Brand. If you meet the eligibility requirements set forth in section 2 above, that Account automatically gives you access to each Program on Expedia or a Participating Brand.
“Available OneKeyCash” means Base OneKeyCash or Promotional OneKeyCash that is made available in your Account and can be used for Redemption Rewards.
"Base OneKeyCash" means OneKeyCash that is earned by making an Eligible Booking through a Participating Brand but excluding Promotional OneKeyCash, and further explained in section 18 below.
“Completed” is defined for each Participating Brand in section 18.
“Eligible Booking” is defined for each Participating Brand in section 18.
“Eligible Tier Booking” means an Eligible Booking or a Redemption Reward which qualifies for a Trip Element as outlined in section 18.
“Member” means an individual who meets the eligibility requirements set forth at section 2 above and has an Account.
“OneKeyCash” is earned as a part of the Programs in accordance with these Terms and Conditions and can mean Base OneKeyCash or Promotional OneKeyCash, or a combination of both. OneKeyCash can be earned on Eligible Bookings and used on Redemption Rewards.
“Participating Brand” means Expedia and such other Expedia Group company or brand offering the Program from time to time, and includes Canada specific versions or mobile versions of those Participating Brand sites and any related mobile applications.
“Pay Later” means selecting the “Pay Later” option (where available) prior to completing your booking. If you select the “Pay Later” option, you will pay the Travel Supplier directly.
“Pay Now” means selecting the “Pay Now” option prior to completing your booking.
“Pending OneKeyCash” means OneKeyCash that is not Available OneKeyCash and cannot be used for Redemption Rewards.
“Program” means a loyalty program offered by a Participating Brand from time to time.
“Program Benefits” means the additional temporary benefits a Member is offered and receives by being part of the Program as set out here, and updated from time to time.
“Promotional OneKeyCash" is defined in section 5.
“Redemption Reward” means a booking through a Participating Brand that can be paid for (or partially paid for) by the redemption of OneKeyCash by a Member in accordance with these Terms and Conditions. CA$1 in OneKeyCash will provide a CA$1 discount on a Redemption Reward.
“Tier” means either Blue, Silver, Gold or Platinum tier as determined in accordance with these Terms and Conditions.
“Travel Supplier” means a provider of any element of an Eligible Booking or Redemption Reward, which may include, but not be limited to, a hotel, a short-term rental, an airline, an activity provider, a car rental agency or a cruise company.
“Trip Elements” is a method for calculating progress towards your Tier and explained in section 18.
4. Earning OneKeyCash (General)
This section will apply to Expedia and other Participating Brands where OneKeyCash can be earned, and applies to all Participating Brands where Trip Elements can be earned. Please see section 18 below for further specific terms relating to the earning of OneKeyCash and Trip Elements.
OneKeyCash and Trip Elements can only be earned by the Member who registered for and controls the Account through which any Eligible Booking is made. The Member will earn OneKeyCash and Trip Elements for all Eligible Bookings, regardless of the traveller(s) named on the booking. Additional individuals named as travellers on the itinerary of the Eligible Booking will not earn OneKeyCash or Trip Elements.
To earn OneKeyCash and Trip Elements for an Eligible Booking, you must be a Member prior to making an Eligible Booking and be signed in to your Account at the time of making the Eligible Booking. OneKeyCash will not be earned for bookings made on a relevant Participating Brand when you are not signed into your Account or if you create an Account after booking. If you use a coupon when making an Eligible Booking, the value of the coupon will be deducted prior to calculating the OneKeyCash earned on the Eligible Booking.
OneKeyCash cannot be earned on taxes and fees. In addition, if any additional amounts are payable to a Travel Supplier at the time of travel, check-in or check-out—including, but not limited to, taxes, security fees or deposits, resort fees, insurance or fuel charges—such amounts will not be included when calculating OneKeyCash (even where such amount is included in the total displayed when booking). No OneKeyCash or Trip Elements will be earned on change or cancellation fees imposed by Travel Suppliers or cancelled bookings or refundable damage deposits. If OneKeyCash is earned on an Eligible Booking made in a currency different to the currency associated with your Account, the value of the OneKeyCash earned for that booking will be converted based on the market exchange rate applicable on the date of booking. You will earn (or not earn, as the case may be) OneKeyCash at the rate of the Tier you are on, at the time of your Eligible Booking.
The amount of pending OneKeyCash and pending Trip Elements to be earned are calculated at the time of making an Eligible Booking and (subject to section 16) are based on the details of the itinerary booked. Changes or cancellations to the booked itinerary may result in differences between the anticipated amount of pending OneKeyCash and pending Trip Elements, and the actual amount of OneKeyCash earned and actual Trip Elements collected for that itinerary. Pending OneKeyCash is not eligible to be used for Redemption Rewards and pending Trip Elements do not count toward Tier status. For pending OneKeyCash to move from pending to available status and pending Trip Elements to move to confirmed status, the Eligible Booking must be Completed (as defined in section 18), and will then be made available in your Account based on the time periods identified in the Posting/Reconciliation charts in section 18 below. Once in available status, OneKeyCash can be used by the Member toward a Redemption Reward(s) and Trip Elements will count toward Tier status.
OneKeyCash is promotional in nature, cannot be purchased directly, has no cash value and may not be transferred to another Member or redeemed for cash under any circumstances. OneKeyCash may not be assigned, sold, transferred and/or pledged by you to any third party. You have no property rights or other legal interests in OneKeyCash. You are responsible for any personal tax liability that may be related to participation in the Programs and redemption of any Redemption Rewards.
5. Promotional OneKeyCash
From time to time, we may offer opportunities to earn additional OneKeyCash on Participating Brands (“Promotional OneKeyCash”), in our sole discretion.
All applicable terms and conditions associated with the specific Promotional OneKeyCash offer must be met in order to earn the OneKeyCash. OneKeyCash earned through a Promotional OneKeyCash offer will be posted to your Account as pending and will move to available status in accordance with the offer-specific terms and conditions. Promotional OneKeyCash offers do not apply to cancelled bookings. Promotional OneKeyCash offers are applied based on meeting eligibility requirements at the time of the original booking as set out in the offer-specific terms and conditions. Promotional OneKeyCash offers are limited to the offer recipient, promotional in nature, may not be transferred to another Member and may not be redeemed for cash under any circumstances.
6. OneKeyCash redemption (General)
Please see section 18 for further specific terms relating to redemption of OneKeyCash on the Programs.
OneKeyCash can be used for Redemption Rewards when signed in to your Account and where specified on a Participating Brand and subject to the further terms relating to each booking type set out in section 18 below.
Redeemed OneKeyCash will be deducted from your Account at the time of booking. You may be provided with the option to adjust the amount of OneKeyCash to be applied on your Redemption Reward; where the option is provided, you will see this on the checkout page. This option may not be available on all Redemption Rewards, or all Participating Brands.
If OneKeyCash is used on a Redemption Reward made in a currency different to the currency associated with your Account, the value of the OneKeyCash used will be converted to the currency of the Redemption Reward based on the market exchange rate applicable on the date of booking, and deducted from your Account.
If OneKeyCash is used to partially redeem a Redemption Reward then the balance of the payment must be paid with a credit or debit card and not with any other payment method. OneKeyCash cannot be used on any Pay Later bookings, or when using 'buy now pay later' payment methods. OneKeyCash is a promotional instrument and only redeemable on Redemption Rewards. OneKeyCash cannot be used or refunded for cash in any currency and has no cash value. Unless stated otherwise, OneKeyCash cannot be combined with gift cards, coupons, upgrades, awards or promotions. OneKeyCash cannot be used on previously paid bookings; packages; cruises; or insurance (except where noted in section 18). OneKeyCash can be used on taxes and fees. However, it cannot be used on: any additional amounts payable to the Travel Supplier at the time of travel, check-in or check-out (including, but not limited to, taxes, security fees or deposits, resort fees, insurance or fuel charges, even where such amounts are included in the total displayed when booking); cancellation fees or change fees or other exclusions as listed under each category below. Redemption Rewards are not valid where prohibited by law.
7. Membership Tiers (General)
Tier status is a benefit of membership of the Programs. You will enter the Program as a Blue tier member and you must meet the stated criteria below to qualify for a higher tier. Alternatively, Silver, Gold or Platinum Tier status may be offered by us—or our partners—to you according to the criteria stated below, or criteria specified by the partner or otherwise specified by us. Only Eligible Bookings (as defined in section 18) qualify towards reaching Silver, Gold or Platinum tier status.
Members can qualify for Silver, Gold or Platinum Tier by collecting the specified number of Trip Elements in a calendar year as specified in the table below. The specific criteria for earning a Trip Element is defined further in section 18.
Silver
5 Trip Elements in a calendar year
Gold
15 Trip Elements in a calendar year.
Platinum
30 Trip Elements in a calendar year.
Trip Elements will be confirmed based on the conditions set out in section 18 and the time periods identified in the Posting/Reconciliation charts in section 18.
Trip Elements collected on Eligible Tier Bookings from January 1 (Pacific Standard Time) of each calendar year to 11:59 pm (Pacific Standard Time) on December 31 of each calendar year count towards tier status for that calendar year (“Membership Year”).
Trip Elements earned on travel that begins in one Membership Year and ends the next Membership Year will be allocated on a pro-rata basis where multiple Trip Elements are earned for that travel, and where a single Trip Element is earned for that travel it will be allocated to the next Membership Year.
Once earned, your Tier is valid for the remainder of the Membership Year in which you qualified, the next full calendar year, and through February 28 of the following year. The Tier you earn in subsequent Membership Years will be determined by the number of Trip Elements collected in the previous Membership Year. Your Tier will be reviewed at the end of each Membership Year, and your Tier may be reduced in subsequent years depending on the number of Trip Elements collected.
Bookings which are eligible for the purposes of qualifying for a higher tier are set out for each Participating Brand in section 18. Trip Elements are collected on travel that is Completed and will be displayed once confirmed on your rewards activity page.
Silver, Gold and Platinum members may have additional Program Benefits, which may be subject to additional terms and conditions. Program Benefits are promotional in nature, have no cash value and may not be transferred to another Member or redeemed for cash under any circumstances. To the fullest extent permitted by law, we reserve the right to introduce, vary, suspend or withdraw any benefits at any time without notice where the change is beneficial, does not have a material impact on you or is due to just cause, and otherwise with reasonable prior written notice via a notification or publication on our app, website or by email. Certain offers and benefits may not be available in all territories.
8. Changes to OneKeyCash balances, Trip Elements balance and Tier status
We reserve the right to rescind or cancel at any time any pending or available OneKeyCash or Trip Elements (or any portion of pending or available OneKeyCash or Trip Elements) that were earned for an Eligible Booking or Redemption Reward that was not Completed.
Where you receive a partial refund or credit from either EG or a Travel Supplier due to a cancellation within a penalty window, any OneKeyCash used will be forfeited. Where you receive a partial refund or credit from either EG or a Travel Supplier and OneKeyCash was used to pay in part (except for short-term rental bookings) or in full for the Redemption Reward, the Base OneKeyCash used will be reinstated to your Account. Where you receive a partial refund or credit from either EG or a Travel Supplier, and OneKeyCash was used to pay in part for the short-term rental Redemption Reward, some Base OneKeyCash may be reinstated to your Account. In all other cases, OneKeyCash and Trip Elements will be rescinded or cancelled where you receive a refund or credit, from either EG, a Travel Supplier, a financial institution or a card issuer. OneKeyCash or Trip Elements earned pursuant to fraudulent, falsified information or otherwise in violation of these Terms and Conditions will be rescinded or cancelled by us. Where you are entitled to a reinstatement of some or all of your OneKeyCash to your Account (as set out above) for a booking made in a currency different to the currency associated with your Account, your OneKeyCash will be reinstated at the market exchange rate applicable on the date of the booking. Expired Promotional OneKeyCash or Base OneKeyCash will not be credited to your Account under any circumstances.
Your OneKeyCash balance, Trip Elements balance, earn and redemption activity can be accessed on your rewards activity page on each Participating Brand’s page where applicable and you will receive periodic updates via email. Your OneKeyCash balance will always be displayed in the currency of the country or region you are using. If the currency is different to the currency associated with your Account, the balance displayed will be an estimate based on the market exchange rate applicable on the date the balance was displayed. To see the currency associated with your Account, please check your rewards activity page as this may be updated from time to time.
If your Account does not reflect the correct amount of OneKeyCash or number of Trip Elements that you should have earned, we reserve the right to notify you of the inaccuracy, and to adjust your OneKeyCash or Trip Elements balances to correct the inaccuracy within one hundred and eighty (180) days. If you believe you did not receive the correct amount of OneKeyCash or Trip Elements for an Eligible Booking, you must contact the Customer Service Centre for the relevant Participating Brand within one hundred and eighty (180) days from the date the booking is Completed. We will make the final determination as to whether OneKeyCash or Trip Elements adjustments of any kind are justified for the travel in question. If you believe your Account has been the subject of any suspicious activity, please contact the relevant Participating Brand Customer Service Centre immediately. If we determine that you have been the victim of fraud, the OneKeyCash or Trip Elements you have earned may be transferred to a new Account.
Customer Service:
Expedia Help Centre
If we cancel or rescind OneKeyCash or Trip Elements, as set forth above, and the changes to your OneKeyCash or Trip Elements balances mean that you no longer have a sufficient number of Trip Elements to be in a certain Tier, we reserve the right to change your Tier Status based on your Trip Elements balance. Likewise if, following your contact with our Customer Service Centre as set out above, we credit your account with additional Trip Elements, we will review your Tier Status and make any necessary changes based on your new Trip Elements balance.
9. Member Prices
Member prices ("Member Prices") are available to the following customers:
  • Members signed in on the Expedia website and app.
  • Users of the Expedia app.
  • Members searching for travel on certain search engines.
Member Prices are available on selected properties and on selected dates only. Member Prices will only be displayed where applicable to your search and are liable to change at any time. Where a Member Price is displayed next to a price which has been struck out (e.g. "CA$150 CA$100"), the struck-out price is based on the property’s standard rate on our site, as determined and supplied by the property, before all discounts and rewards are applied. The "Price" section of the Terms of Service will also apply to Member Prices.
10. Changes to these Terms and Conditions
We may at any time modify any portion of these Terms and Conditions at any time and at our discretion—including, but not limited to, the rules and rates for earning and using OneKeyCash, the Tiers and requirements for achieving Tier status and earning Trip Elements, the expiration policy for OneKeyCash, the Redemption Rewards, the Program Benefits and the products and services on which OneKeyCash may be earned and used.
Changes to the Terms and Conditions will take effect, to the fullest extent permitted by law (including subject to any legally prescribed notice requirements) and except if you are a consumer residing in the province of Quebec, from the date they are published or from a later date as specified by us and, where those changes are material, we will also endeavour to provide you with prior reasonable notice via a notification or publication on our app, website or by email.
For consumers residing in the province of Quebec: if we make changes to these Terms and Conditions, we will send you a notice in writing, between 90 and 60 days before the change takes effect if it pertains to an essential element of the program, or 30 days before it takes effect in the case of any other change. If the change increases your obligations or reduces ours, in the case that you disagree with the change and wish to terminate your participation in the Program, you may do so without cost, penalty or cancellation indemnity by sending us a notice to that effect no more than 30 days after the change takes effect.
Your continued participation in one or more Programs as a Member following the changes coming into effect constitutes your acceptance of the notified changes to these Terms and Conditions. If you do not agree with the changes, you can delete your Account by following the instructions in section 2 above.
11. Suspension and termination of OneKeyCash and the Programs
To the fullest extent permitted by law, we reserve the right to restrict the availability of OneKeyCash and the Programs at any time for just cause, with prior reasonable written notice and without liability to you.
The Programs have no predetermined termination date and may continue until such time as when we decide to terminate the Programs. We may terminate one or more of the Programs at any time. Upon termination, you will have at least sixty (60) days from the date the relevant Program termination is announced to use available OneKeyCash remaining in your Account. After that date, any OneKeyCash and benefits will be forfeited without recourse or compensation.
12. Improper Member activity
We reserve the right in our sole discretion to disqualify any Member we reasonably believe to be tampering with the operation of the Program/s or to be acting in breach of these Terms and Conditions or in a fraudulent or deceptive manner. Any attempt by any Member to undermine the legitimate operation of the Program/s may be a breach of criminal and civil law, and should such an attempt be made or threatened, we reserve the right to seek damages from any such person to the fullest extent permitted by law.
We have the right to monitor all activity in relation to the Programs for compliance with these Terms and Conditions. If we have reasonable grounds to believe your Account shows signs of fraud, abuse, improper conduct or suspicious activity–including, but not limited to, selling, bartering or trading OneKeyCash and/or Trip Elements, using OneKeyCash which has been fraudulently acquired, requesting OneKeyCash if the requirements for earning OneKeyCash on the booking were not successfully met, misuse of Promotional OneKeyCash, accessing another member’s Account, or creating or using the Program/s for non-individual purposes–or other violations of these Terms and Conditions (collectively, “Improper Activity”), we may close or freeze your Account immediately and suspend Program Benefits, and where such Improper Activity is found to have occurred, you may lose your accumulated OneKeyCash, Redemption Rewards and Program Benefits. If you have conducted any Improper Activity, we reserve the right to take any necessary legal action. In addition, you may be liable for monetary losses to EI, including litigation costs and damages, and you will not be allowed to participate in the Programs in the future. Eligible Bookings or Redemption Rewards discovered to be related to Improper Activity will have their OneKeyCash rescinded, and the Account associated with such activity will be frozen from further OneKeyCash earning or redemption activity. To contest freezing, disqualification or termination of an Account, the rescinding of OneKeyCash or confiscation of Redemption Rewards, please contact the relevant Participating Brand Customer Service Centre at:
Expedia Help Centre
13. Complaints or Disputes
We are committed to customer satisfaction, so if you have a problem or complaint or dispute, we would like to try to resolve your concerns. But if we are unsuccessful in resolving your complaint or dispute, you may pursue claims as explained in this section.
To the extent permitted by applicable law and except with regards to consumers residing in the province of Quebec, you agree to give us an opportunity to resolve any disputes or claims relating in any way to the Program, any dealings with our customer service agents, any services or products provided, any representations made by us, or our Privacy Statement (“Claims”) by contacting the relevant Participating Brand Customer Service Centre. If we are not able to resolve your Claims within 60 days, you may seek relief through arbitration or in small claims court, as set forth below.
Customer Service:
Expedia Help Centre
To the extent permitted by applicable law and except with regards to consumers residing in the province of Quebec, any and all Claims will be resolved by binding arbitration, rather than in court, except you may assert Claims on an individual basis in small claims court if they qualify. This includes any Claims you assert against us, our subsidiaries, Travel Suppliers or any companies offering products or services through us (which are beneficiaries of this arbitration agreement). This also includes any Claims that arose before you accepted these Terms and Conditions, regardless of whether prior versions of the Terms and Conditions required arbitration.
There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including statutory damages, attorneys’ fees and costs), and must follow and enforce these Terms and Conditions as a court would.
Arbitrations will be conducted by the Canadian Arbitration Association (CAA) under its rules. The CAA's rules are available at https://canadianarbitrationassociation.ca/ or by calling 1-877-862-8825. Payment of all filing, administration and arbitrator fees will be governed by the CAA’s rules, except as provided in this section. If your total Claims seek less than CA$10,000, we will reimburse you for the filing fees you pay to the CAA and will pay arbitrator’s fees, unless the arbitrator determines your Claims are frivolous. You may choose to have an arbitration conducted by telephone, based on written submissions, or in person in the jurisdiction where you live or at another mutually agreed location.
To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your Claims to “Expedia Legal: Arbitration Claim Manager” at Expedia, Inc., 1111 Expedia Group Way, Seattle, WA 98119. If we request arbitration against you, we will give you notice at the email address or street address you have provided. A party requesting arbitration must also provide a Notice of Arbitration to the CAA, at 180 Duncan Mill Road, 4th Floor, Toronto, Ontario, M3B 1Z6.
To the extent permitted by applicable law and except with regards to consumers residing in the province of Quebec, any and all proceedings to resolve Claims will be conducted only on an individual basis and not in a class, consolidated or representative action. The Arbitration Act (Ontario) applies to this agreement. An arbitration decision may be confirmed by any court with competent jurisdiction.
14. Release and limitation of liability
To the extent permitted by applicable law and except with regards to consumers residing in the province of Quebec, the Programs are provided without any warranty (either express or implied) or implied term of any kind, including but not limited to any implied warranties or implied terms of satisfactory quality, fitness for a particular purpose or non-infringement. We make no guarantees, warranties or representations of any kind concerning the Program/s, except where a particular guarantee or warranty cannot be excluded under applicable law, including consumer law.
Although we will endeavour to employ commercially reasonable measures to help ensure the Program/s runs as planned, you agree that, to the fullest extent permitted by law, we shall not be liable for any errors, inaccuracies or other issues that may impair your participation in the Program/s, unless and only to the extent directly caused by us. You further understand that neither our Travel Suppliers nor promotional partners are affiliated with the Program/s nor responsible for administration of the Program/s.
Subject to the limitations set out in these Terms and Conditions, you further agree that to the extent permitted by applicable law, EG, its affiliates, its Travel Suppliers, any promotional partners and each of their respective officers, directors, employees and agents (collectively, the “Released Parties”) will not be liable for any losses arising out of or in connection with the Program/s (including, for example, any use of the Program/s and/or any delay or inability to use the Program/s) which were not:
(i) reasonably foreseeable by both you and us at the time of enrolment in the Program/s;
(ii) actually suffered or incurred by you; and
(iii) caused by a breach of our obligations under these Terms and Conditions or our failure to use reasonable care and skill.
Subject to the limitations set out in these Terms and Conditions, and to the fullest extent permitted by applicable law, in no event shall the Released Parties be liable for any business losses and/or losses to non-consumers including (without limitation) loss of profits or loss of revenue.
Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence; for fraud, fraudulent misrepresentation or gross negligence; or for any other liability which cannot be legally excluded or limited under applicable law, including consumer law.
15. Privacy
Your privacy is important to us.
In signing up to the Program/s, you acknowledge that you have read and accepted the processing of your personal data by us in compliance with applicable data protection laws and our Privacy Statement. Please see our full Privacy Statement for more information on the personal data we collect about you, how and why we process it, the safeguards put in place to protect it, who we may disclose it to, your rights and who to contact for potential claims or questions:
16. General
The Terms and Conditions that are currently on the website and available here, will apply until October 5, 2025 (or later date as notified to you). These new updated Terms and Conditions will be effective from October 6, 2025 (or later date as notified to you).
Please note that if these Terms and Conditions change between the time you made an Eligible Booking and the time the Eligible Booking is Completed, the version of the Terms and Conditions that was in effect at the time the Eligible Booking is made will control.
If any part of these Terms and Conditions is found to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions will not in any way be affected or impaired. Our failure or delay in enforcing any provision in these Terms and Conditions at any time does not waive our right to enforce the same or any other provision(s) hereof in the future.
The Expedia Terms of Service, and (as applicable) the Terms of Service displayed on the Participating Brand will apply in addition to these Terms and Conditions.
These Terms and Conditions (and any other terms and conditions referenced herein) constitutes the entire agreement between you and us with respect to the Programs and supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and us with respect to the Programs.
17. Governing law
We are a US-owned entity and, except as restricted by applicable law, and except with regards to consumers residing in the province of Quebec, these Terms and Conditions are governed by the laws of the state of Washington, USA.
18. Expedia Terms
18.1 Expedia Definitions
“Completed” means that the Member, or other travellers booked under the Account, must have completed the stay in an Eligible Hotel or an Eligible Accommodation Rental, flown on the Eligible Flight, used the Eligible Car, used the ticket(s) for the Eligible Activity or completed the Eligible Package.
“Eligible Accommodation Rental” means a stand-alone booking of a participating short-term rental accommodation booked by a Member through a Participating Brand and later Completed.
“Eligible Activity” means any stand-alone activities and Ground Transportation booked by a Member through a Participating Brand and later Completed.
“Eligible Booking” means a booking by a Member through a Participating Brand for any Eligible Accommodation Rental, Eligible Activity, Eligible Car, Eligible Cruise, Eligible Flight, Eligible Hotel or Eligible Package that is later Completed.
“Eligible Car” means any stand-alone car rental booked by a Member through a Participating Brand that is later Completed.
“Eligible Cruise” means any stand-alone cruise booked by a Member through a Participating Brand that is later Completed.
“Eligible Flight” means any stand-alone flight booked by a Member through a Participating Brand that is later Completed, but does not include items not included in the fare such as seat choice or baggage.
“Eligible Hotel” means any stand-alone property that is not an Eligible Accommodation Rental and booked by a Member through a Participating Brand that is later Completed.
“Eligible Package” means any pre-paid hotel + flight, hotel + car, hotel + flight + car, flight + hotel + activity, flight + car, and hotel + flight + car + activity booked together by a Member through a Participating Brand that is later Completed.
“Eligible Travel Component” means any of the following: Eligible Activity, Eligible Accommodation Rental, Eligible Car, Eligible Cruise, Eligible Flight or Eligible Hotel.
“Expedia” means the Expedia Canada site or mobile version of the site and any related mobile applications.
“Ground Transportation” forms part of Eligible Activity and means ground transportation booked by a Member at Search Airport Transportation that is later Completed.
“Program” means the One Key loyalty program available on Expedia.
18.2 Earning OneKeyCash
Subject to section 4, after completing an Eligible Booking, the anticipated amount of OneKeyCash and Trip Elements to be earned will be held in pending status. You will earn OneKeyCash on a portion of the Redemption Reward if partially paid for with OneKeyCash.
Earning Base OneKeyCash
Base OneKeyCash can be earned by making an Eligible Booking through a Participating Brand as set forth below.
Eligible Flights
Subject to section 4, earn 0.2% in OneKeyCash per CA$1 spent (excluding taxes and fees) on Eligible Flight Bookings booked through a Participating Brand.
Eligible Bookings (non-flight)
Subject to section 4, earn 1% in OneKeyCash as a Blue Member and 2% as Silver, Gold or Platinum Member per CA$1 spent (excluding taxes and fees) on the following Eligible Bookings:
  • Eligible Hotels
  • Eligible Accommodation Rentals
  • Eligible Activities
  • Eligible Packages
  • Eligible Cars
  • Eligible Cruises
Non-Eligible Bookings
Purchases other than those expressly listed above are not eligible to earn OneKeyCash or Trip Elements. These include but are not limited to:
  • Bookings made on the “Groups & Meetings” link on a Participating Brand
  • Insurance
  • Flights booked directly via an airline’s website, even if your original flight search was conducted on a Participating Brand
  • Pricing products
  • Packages booked through the “All-inclusive vacations” tab on our site which are provided by third-party tour operators and not by us or a Participating Brand.
18.2.1 Preferred Inventory OneKeyCash
Preferred Inventory includes stand-alone VIP Access properties, is liable to change at any time, and will be displayed where applicable to your search, along with any additional terms and conditions (if applicable) (“Preferred Inventory”).
Subject to section 4, Promotional OneKeyCash offers which are Preferred Inventory OneKeyCash offers will be awarded at the following rates inclusive of Base OneKeyCash earn rates, based on the Member’s Tier at the time of booking:
  • Blue members: no Preferred Inventory OneKeyCash awarded on Eligible Bookings.
  • Silver members: 3% in OneKeyCash earned per CA$1 spent (excluding taxes and fees) on an Eligible Booking
  • Gold members: 5% in OneKeyCash earned per CA$1 spent (excluding taxes and fees) on an Eligible Booking
  • Platinum members: 6% in OneKeyCash earned per CA$1 spent (excluding taxes and fees) on an Eligible Booking.
For Preferred Inventory OneKeyCash to move from pending to Available status, the Eligible Booking must be Completed, and will then be made available in your Account based on the time periods identified in the Posting/Reconciliation chart in section 18.3. Preferred Inventory OneKeyCash offers are not applicable to changed bookings. You will not earn additional Trip Elements on Preferred Inventory OneKeyCash offers.
As is the case with all categories of OneKeyCash, Preferred Inventory OneKeyCash is promotional in nature, has no cash value and may not be transferred to another Member or redeemed for cash under any circumstances.
18.3 OneKeyCash and Trip Element Posting/Reconciliation
See chart below for the length of time it may take for OneKeyCash and Trip Elements to move from pending to available status.
Eligible Booking
OneKeyCash and Trip Element confirmation timing
Hotel paid at time of booking (“Pay Now”)
Up to 3 days after the Eligible Booking is Completed.
Hotel paid at time of stay (“Pay Later”)
Up to 35 days after the Eligible Booking is Completed.
Accommodation Rental
Up to 35 days after the Eligible Booking is Completed.
Flights
Up to 10 days after the Eligible Booking is Completed.
Packages
Up to 3 days after the Eligible Booking is Completed.
Car (“Pay Now”)
Up to 3 days after the Eligible Booking is Completed.
Car (“Pay Later”)
Up to 90 days after the Eligible Booking is Completed.
Activities
Up to 3 days after the Eligible Booking is Completed.
Cruise
Up to 45 days after the Eligible Booking is Completed.
18.4 OneKeyCash Expiry
Subject to the paragraph below, Base and Preferred Inventory OneKeyCash in your Account will not expire as long as you have made an Eligible Booking or redeemed a Redemption Reward through a Participating Brand on your Account at least once every eighteen (18) months. If there has been no such activity, all accumulated Base and Promotional OneKeyCash in your Account will expire and will not be reinstated.
In such a case, where required by law or at our discretion, we will send you a notice between 30 and 60 days before the date on which the Base or Preferred Inventory OneKeyCash is set to expire.
OneKeyCash that has been converted from Expedia Rewards points will retain original expiry dates, unless an Eligible Booking or Redemption Reward is made through a Participating Brand on your Account once these Terms become effective in which case the above paragraph will apply.
18.5 OneKeyCash Redemption
18.5.1 Flight Redemptions
Subject to the general exclusions set out at Section 6 above, Flight Redemption Rewards are available on eligible airlines. In order to book a flight using OneKeyCash, you must have enough OneKeyCash available to cover the entire cost of the flight being booked, including all taxes and fees. OneKeyCash cannot be used to pay for items not included in the fare such as seat choice or baggage, and cannot be used to pay for flight booking changes. If you do not see the ability to apply OneKeyCash on the checkout page, this is an indicator that: you do not have enough OneKeyCash to cover the entire flight cost; you have added additional items for purchase such as seat choice or baggage, and/or the flight is not eligible for a Redemption Reward and, therefore, ineligible to use OneKeyCash on that booking. Flights do not have to be round-trip; one-way flights and flights into and out of different airports are permitted. Holds cannot be placed on flight Redemption Rewards. Only the Member can use OneKeyCash to book a flight on their Account, but the flight Redemption Reward may be booked in the name of the Member or any other person the Member designates.
18.5.2 Hotel Redemptions
Subject to the general exclusions set out at section 6 above, you can use available OneKeyCash to pay the partial or full cost of a “Pay Now” hotel. OneKeyCash can only be used where payment is being made on a Participating Brand at time of booking where the “Pay Now” option is presented.
18.5.3 Short Term Rental Redemptions
Subject to the general exclusions set out at section 6 above, you can use available OneKeyCash to pay for the partial or full cost of a participating short-term rental. OneKeyCash cannot be used on a refundable damage deposit. Where making a booking request, OneKeyCash is only used to pay for the partial or full cost of the participating short-term rental once the booking has been confirmed. OneKeyCash cannot be used on all short-term rentals, please check the short-term rental details page to see eligibility.
18.5.4 Car Redemptions
Subject to the general exclusions set out at section 6 above, you can use available OneKeyCash to pay for the partial or full cost of a “Pay Now” car rental. OneKeyCash cannot be used where some or all of the cost is required to be paid directly to the Travel Supplier.
18.5.5 Activities Redemptions
Subject to the general exclusions set out at section 6 above, you can use available OneKeyCash to pay for the partial or full cost of a “Pay Now” activity.
18.6 Membership Tiers
A Trip Element will only be awarded where the Eligible Travel Component of the Eligible Tier Booking is CA$30 or more (excluding taxes and fees, and after any coupons and any OneKeyCash are applied to the booking).
Bookings which are eligible for the purposes of qualifying for a higher tier for Expedia are set out below.
Eligible Tier Bookings
Flights
1 Trip Element for an Eligible Flight where each ticket (a round-trip flight ticket and any stopover(s) are deemed to be 1 Trip Element; a multi-city ticket is deemed to be 1 Trip Element for each segment) in the booked flight itinerary is flown
Hotel
1 Trip Element for an Eligible Hotel per room per completed night stayed
Accommodation Rental
1 Trip Element for an Eligible Accommodation Rental per completed night stayed
Car
1 Trip Element for an Eligible Car per completed car rental day
Activities
1 Trip Element for an Eligible Activity for each ticket where the activity is completed. Where the Eligible Activity is Ground Transportation, 1 Trip Element for a completed round trip.
Package
1 Trip Element for an Eligible Travel Component completed as outlined in this table.
Cruise
1 Trip Element per cabin per night for the length of the voyage (regardless of the number of guests).