Hi Rolando, Thank you for your review. We strive to deliver a great guest experience, but it sounds like we did not achieve our goal on this occasion. We apologize for the aspects of your room that fell short of your expectations, and we are sorry for any failure in delivering on our commitment to provide you with a clean, comfortable, and pleasant place to stay. We take upkeep and cleanliness very seriously, and your room should always feel fresh and clean. Our staff generally does a great job when it comes to maintaining our hotel and preparing the rooms for upcoming guests, so it is strange that this happened. Please note that in such cases, you can always request our staff for a room change and based on availability, we will shift you to another room to make your stay as comfortable as possible. We will, however, have your comments additionally reviewed by our housekeeping team to ensure our standards of cleanliness are maintained at all times. Our maintenance team has also been alerted to your feedback so that they can take immediate action to address the issues you have highlighted with the furniture. We sincerely hope that you will give us a chance to redeem ourselves with you and restore your faith in our hotel and hospitality.Best Regards, Quality Inn Thousand OaksCustomer Care Team

Hi Mark, Thank you for your review. We strive to deliver a great guest experience, but it sounds like your time with us did not meet your expectations entirely. We apologize for any disappointment with the accommodation, and we would like to know more about how we can make your next stay with us enjoyable. We look forward to an opportunity to welcome you back and hope to delight you with a superior experience during your next trip to the area.Best Regards, Quality Inn Thousand OaksCustomer Care Team

Hey Debra, Thank you for your review. We are pleased to hear that you had a positive overall impression of your visit. We are glad that you liked our accommodation and found the staff friendly, and we hope you had easy access to everything you needed. We apologize for any disappointment with the expectation of buffet breakfast, and we regret the noise issue that may have caused you some inconvenience. Guest satisfaction is important to us, and we have alerted our team to your comments. We trust that the positives of your stay outweighed any downside, and we hope to welcome you back when you return to Thousand Oaks.Best Regards, Quality Inn Thousand OaksCustomer Care Team

Hey Gumercindo, Thank you for the positive rating. We appreciate it. We hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back soon for another pleasant stay during your next trip to the area.Best Regards, Quality Inn Thousand OaksCustomer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hey Miranda, Thank you for the positive rating. We are pleased to hear that you loved the outside of our hotel. We hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back many more times in the future.Best Regards, Quality Inn Thousand OaksCustomer Care Team

Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

Hi Kimberly, Thank you for your review. We appreciate you telling us the comfort of the bed exceeded your expectations. At Quality Inn Thousand Oaks, we strive to deliver a great guest experience, but it sounds like your time with us did not meet your expectations entirely. We apologize for the smell of smoke that caused you some inconvenience, and we are sorry that you had issues with cleanliness. We take guest feedback very seriously, and we have alerted our team to your concerns. Furthermore, we will have your comments additionally reviewed by our housekeeping team and see to it that our staff does a better job of preparing the rooms moving forward. We look forward to an opportunity to redeem ourselves with you and hope to delight you with a superior experience during your next trip to the area.Best Regards, Quality Inn Thousand OaksCustomer Care Team

Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon! Best Regards,Customer Care Team

Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon! Best Regards,Customer Care Team

Hey Lori, It is great to receive feedback from you regarding your recent stay with us, and we are pleased to hear that you had a positive overall impression of your visit. We are glad that you found our property clean and well-kept and the staff pleasant and helpful, and we appreciate you taking the time to recognize our staff for their prompt service. We also hope everything was in order and you had easy access to your essentials. Please do let us know if there is anything that we can do to make the next experience even more enjoyable for you. We are happy to read that you will stay with us again, and we look forward to having you back soon for another pleasant stay during your next trip to the area.Best Regards, Quality Inn Thousand OaksCustomer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hey Herbert, Thank you for choosing to stay with us and rating your experience as positive. We are glad that you found the room clean and the bed comfortable, and we hope you had a restful night at our property. Sorry to hear that our grab-and-go breakfast offering fell short of your expectations. We thank you for sharing your feedback with us, as this allows us the opportunity to improve future guest satisfaction. We trust that the positives of your stay outweighed any downside, and we hope to welcome you back when you return to Thousand Oaks.Best Regards, Quality Inn Thousand OaksCustomer Care Team

Dear guest, Thank you for staying with us and sharing your feedback with us. While we are pleased that you enjoyed a reasonable stay with us, we are sorry that you don’t seem to have had the fantastic experience that the vast majority of our guests do. We apologize for this, and hope that you will give us an opportunity to restore your confidence in us on a future visit. Thank you for taking the time to rate your stay.Best Regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future. Best Regards, Customer Care Team

Hey Kailea, Thank you for choosing to stay with us and rating your experience as positive. We are glad that you found our property clean, and it's nice to read that you loved the location. We are also happy to hear that you enjoyed our amenities. Please do let us know if there is anything that we can do to make the next experience even more memorable for you. We look forward to having you back soon for another pleasant stay during your next trip to the area. Best Regards, Quality Inn Thousand Oaks Customer Care Team

Hi Nancy, we are always pleased to receive feedback from our guests in relation to their stays with us, and we are delighted with your rating, thank you very much. We are happy to have satisfied you so well, and we hope to remain your hotel of choice here for future visits.

Hi Howard, thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon!

Hey Ralph, We are always pleased to receive feedback from our guests in relation to their stays with us, and we are delighted with your rating and comments - thank you very much. We are glad that you found our accommodation safe and the beds comfortable, and it's nice to read that our location suited you. We are also happy to hear that our staff impressed you so much, and we hope you enjoyed our modern amenities. We appreciate you telling us that you will stay with us again, and we look forward to having you back many more times in the future. Best Regards, Quality Inn Thousand Oaks Customer Care Team

Hi Greg, Thank you for your review. We are glad that you liked the courtyard, pool, and hot tub and found our location convenient and the staff helpful, and we hope your stay was relaxing and you had easy access to everything you needed. We apologize for the issue you describe with the room's air conditioning system, and we regret any inconvenience caused. Our maintenance team has been alerted to your comment so that they can take immediate action to address the issue you have highlighted. We appreciate you telling us that you will stay with us again, despite this issue, and we look forward to having you back soon and hope to delight you with a superior experience during your next trip to the area. Best Regards, Quality Inn Thousand Oaks Customer Care Team

Hey Sabrena, Thank you for choosing to stay with us and rating your experience as positive. We are glad that you found our property clean, and we hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back many more times in the future. Best Regards, Quality Inn Thousand Oaks Customer Care Team

Dear Guest, We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Customer Care Team

Hey Jason, Thank you for choosing to stay with us and rating your experience as positive. We are glad that you liked our accommodation and the pool and found our property clean and quiet, the AC functional, and the staff friendly, and we hope you had a restful night at our property. Please do let us know if there is anything that we can do to make the next experience even more enjoyable for you. We look forward to having you back soon for another pleasant stay during your next trip to the area. Best Regards, Quality Inn Thousand Oaks Customer Care Team

Dear Guest, We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Customer Care Team

Dear guest, Thank you for the stellar review. We appreciate it. We are glad that you found the room clean and comfortable and our staff friendly, and we hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we look forward to having you back many more times in the future. Best Regards, Quality Inn Thousand Oaks Customer Care Team

Hi Michelle, Thank you for the positive rating. We pride ourselves on providing excellent customer service to our guests, and we are delighted to read your comments about our staff and management. We are also pleased to know that our price was to your satisfaction. We look forward to having you back soon and hope to delight you with an even better stay during your next trip to the area. Best Regards, Quality Inn Thousand Oaks Customer Care Team

Hi April, Thank you for your review. Although we are glad to read that you found our staff friendly, we are disappointed to learn that you did not have a wonderful stay with us. Sorry to hear that you had issues with cleanliness and the smell of smoke. We take upkeep and cleanliness very seriously, and your room should always feel fresh and clean. Our staff generally does a great job when it comes to maintaining our hotel and preparing the rooms for upcoming guests, so it is strange that this happened. Furthermore, there should not be any smoking at all. We wish you had made our staff aware of this as they would have gladly taken care of the issue and switched your room to ensure a pleasant stay for you. We will, however, bring this to the attention of our housekeeping team and see to it that our staff does a better job of preparing/airing out the rooms moving forward. It is disappointing if a guest leaves with less than first-rate experience - this is very unlike us. We sincerely hope that you will give us a chance to redeem ourselves with you and delight you with the top-notch stay that the vast majority of our guests usually have with us. Best Regards, Quality Inn Thousand Oaks Customer Care Team

Hey Laurie, Thank you for choosing to stay with us and rating your experience as positive. We are glad that you liked the fish pond with the waterfall and found our accommodation peaceful, and it's nice to know that our location suited you. We also appreciate your kind words for our staff. It was a pleasure to host you, and we look forward to having you back many more times in the future. Best Regards, Quality Inn Thousand Oaks Customer Care Team

Hi Timothy, many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.

Hey Angel, Thank you for choosing to stay with us and rating your experience as positive. We are glad that you found our property clean, and we hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we look forward to having you back many more times in the future. Best Regards, Quality Inn Thousand Oaks Customer Care Team

Hi Frances, Thank you for the positive rating. Your comfort and satisfaction are of the utmost importance to us, and we truly value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad that our gym arrangement suited you, and it feels great to know that our staff left a positive impression on you with their excellence in customer service. Sorry to hear that our grab-n-go breakfast offering did not particularly appeal to you. We do review our breakfast selection regularly, and we will take your feedback into consideration when next doing so. We trust that the positives of your stay outweighed any downside, and we hope to welcome you back when you return to Thousand Oaks. Best Regards, Quality Inn Thousand Oaks Customer Care Team

Hey Pauline, We are always pleased to receive feedback from our guests in relation to their stays with us, and we are delighted with your rating and comments - thank you very much. We're so glad to know that our location, clean accommodations, and friendly, professional, and helpful staff were some of the highlights of your stay, and we hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we look forward to having you back many more times in the future. Best Regards, Quality Inn Thousand Oaks Customer Care Team

Hey Graciela, Thank you for choosing to stay with us and rating your experience as positive. We are glad that you found our accommodation quiet and relaxing, and we hope you had a good night's sleep at our property. Your comment about the WIFI and TV is duly noted, and we regret the inconvenience caused. Please know that we will be contacting our network provider to ensure that the issue with WIFI was just a one-off incident. We look forward to an opportunity to welcome you back and hope to delight you with an even better stay during your next trip to the area. Best Regards, Quality Inn Thousand Oaks Customer Care Team

Dear Guest, We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Customer Care Team

Hey Laurie, Thank you for choosing to stay with us and rating your experience as positive. We are glad that you found our accommodation clean, quiet, and comfortable, and we hope our proximity to the freeways was convenient for you. Your comment about the fridge knob is duly noted, and we regret any inconvenience caused. Our maintenance team has been alerted to your feedback so that they can take immediate action to address the issue you have highlighted. We trust that everything else was to your satisfaction, and we look forward to having you back soon and hope to make the next stay just perfect for you. Best Regards, Quality Inn Thousand Oaks Customer Care Team

Dear Guest, We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Customer Care Team

Hey Grecia, Thank you for choosing to stay with us and rating your experience as positive. We hope your stay was relaxing and you had a good night's sleep at our hotel. Sorry for any disappointment with our breakfast arrangement or selection. We do review our breakfast offering regularly, and we will take your comments into consideration when next doing so. We trust that everything else was to your satisfaction, and we look forward to having you back soon for another pleasant stay during your next trip to the area. Best Regards, Quality Inn Thousand Oaks Customer Care Team