Zanzibar Beach Vacations

Very nice property and good location but no air conditioning in our room. Very hot and stuffy. Otherwise good.

The room was cleaned daily, and the evening turndown service was a lovely touch. The staff were exceptional — every single member of the team went above and beyond to make our stay comfortable and enjoyable. Their professionalism, friendliness, and attention to detail truly exceeded expectations. The spa was the best ever.

Fantastic location, excellent staff, great facilities, all with a lot of history.

When I first arrived the man at the front desk was confused about my booking, and told me to wait until the next shift arrives. They don't give you a broucher or map explaining the resort and hours of operations. Instead there is a QR code placard in the room and if you scan it you get redirected. I went to call the front desk to discover the phone didn't work. I had to make an international call to get someone at there number give a message to the front desk. They claimed it would be fixed that day it was not. Then they wanted to fix it my last day there and I explained it could wait until I check out at 2 am, There was no need to rush and have it working now. As a solo traveler you can understand my concern, and disappointment. What if there was an emergency the only way to get in touch with the front desk is to make an international call and hope they relay the message.

The room was cleaned daily, and the evening turndown service was a lovely touch. The staff were exceptional — every single member of the team went above and beyond to make our stay comfortable and enjoyable. Their professionalism, friendliness, and attention to detail truly exceeded expectations. The spa was the best ever.

Fantastic location, excellent staff, great facilities, all with a lot of history.

Overall this is an okay place to escape for a short period of time. The staff are nice and helpful, however: - if you do “all inclusive” expect more things to be excluded than included. They are not very generous with this. - very strict hotel policies that impact guest experience. For example we asked for a late checkout and inquired if there was any guest arriving to use the same room that day. The staff said no one was coming to use the room, but if we wanted a late check out it would be charged $50 (USD) to use the room for two more hours. This is just poor hospitality and guest experience management. As soon as check out time came we were charged even for a bottle of water. - amenities: the property itself is great but small things like the gym are in very poor condition. Additionally bar hours are limited and they call close by 11pm. - staff: this is definitely where they do well with very nice staff, but again expect them to follow strict policies with no exception or flexibility.

Our stay at Diamonds Mapenzi Beach had several positive aspects. The location is good, the pool area is nice, and the staff are friendly, welcoming, and helpful throughout the stay. That said, there are a few points worth being aware of. The rooms appear more worn in reality than the pictures suggest, which detracts from the overall impression. In addition, the food unfortunately falls below expectations. Considering the price, the culinary experience could have been significantly better. This becomes particularly noticeable when compared to similar hotels in destinations such as the Seychelles or Cape Verde, where the food standard is often higher within the same price range. It is also worth mentioning that the Hotels.com Gold benefits (Early/Late checkout, Upgrade) do not seem to apply here (even when listed on confirmatio). However, this appears to be more an issue with Hotels.com rather than the hotel itself. Overall, a perfectly acceptable place to stay, but somewhat overpriced for the experience it offers.

Great location! We enjoyed our stay at Tembo House Hotel. The staff is very agreeable and the hotel has great amenities. It was also very easy to book activities through the hotel. Highly recommended!

Very nice property and good location but no air conditioning in our room. Very hot and stuffy. Otherwise good.

Such an amazing place I loved coming back to a clean hotel room and the food was amazing. Cleanest hotel I’ve ever been to by far ! Beach is amazing and such friendly amazing staff!