Spain Waterpark Vacations

Food quality and staff helpfulness

Der Ferienkomplex hat unserer ganzen Familie sehr gut gefallen. Auf dem Gelände gibt es drei verschiedene Pools, das Animationsprogramm ist interessant und abwechslungsreich, sodass keine Langeweile aufkommt. Im Restaurant gibt es viele Sitzplätze, daher findet jeder Gast immer problemlos einen Platz. Das Essen ist vielfältig und lecker. Es gibt Aufzüge und die verschiedenen Bereiche sind insgesamt sehr praktisch gelegen. Manchmal hat man das Gefühl, dass einige Möbelstücke ausgetauscht werden könnten, aber das hat unseren positiven Gesamteindruck nicht beeinträchtigt. Alle Mitarbeiter sind sehr freundlich, der Service hat unserer Familie gut gefallen. Ein besonderer Dank gilt Iryna an der Rezeption – sie hat alle unsere Fragen beantwortet und war sehr geduldig mit uns. Vielen Dank für diesen schönen Urlaub!

The hotel is great, all amenities are well kept and the location is amazing. The only thing we had a bit of an issue with is a strange vibe of some staff members not being too helpful, not welcoming and one of them actually very sarcastic and passive aggressive , some refusing to speak English. Quite disappointing because the hotel itself is great.

Great facilities for kids and good food options in buffet but would ah e liked more day time food options like bar food - burgers and snacks for kids etc

Lots of space with separate bedroom and lounge area .Also a large terrace balcony.Staff were pleasant. But …..the whole building is cold ….there is no heating at all ,only in the shop.Staying in December was a mistake as this hotel has used a lot of glass in the construction and has marble floors .Heating in the room was just adequate but I had to buy a thick jumper and slippers. The dining room was cold and cold plates for the hot food !!! It’s a long way from anywhere….lots of walking ,taxis and buses.Also it is next to a train track so quite noisy. This hotel really shouldn’t be open in the winter, indeed the Holiday World hotel next door was closed.

Food quality and staff helpfulness

Had a wonderful stay! The staff were excellent, with special mention for Libby, Daniela, Fran and Juan-Jose. The hotel is spotlessly clean, comfortable and ideally situated close to local restaurants, bars and the beach. That said we enjoyed the hotel’s bars and dining facilities too. The quality of the fresh food was good and seemed to cover all dietary choices. The Saloon Bar did feel like a crèche in the evening with children racing around despite the child related activities (ages 3 - 6) ending at 2100. Fortunately the SkyBar tended to be more adult orientated. Very enjoyable stay, thank you!

Food quality and staff helpfulness

The hotel is great, all amenities are well kept and the location is amazing. The only thing we had a bit of an issue with is a strange vibe of some staff members not being too helpful, not welcoming and one of them actually very sarcastic and passive aggressive , some refusing to speak English. Quite disappointing because the hotel itself is great.

The restaurant staff, especially Alberto, were very good. They used to make veggie food twice a day for us. The only problem was that there was a very limited choice. T The restaurant opening times are late. You are not allowed free drinks in the sister hotels even though you have gone all inclusive. The reception staff were also very helpful. Evening entertainment also starts very late at 10pm. Due to this, the audiences were limited.