Hawaii Mountain Vacations

The room was clean, not spotless but clean, certain areas could have used so TLC, like air vent were dusty and the bathroom had mold in the door seal, besides that we enjoyed our stay and the pool area, the view is really nice and the grounds at the hotel are very well kept

Would have been better if they had free breakfast included and house keeping everyday.

Fantastic experience all around.

Transformative experience! Highly recommended - unlike any other vacation!

Really lovely staff in a beautiful resort with gorgeous views.

Issues with getting towels. Bathroom needs ventilation. Pain in Bathroom ceiling is bubbling and peeling.

Fantastic experience all around.

Transformative experience! Highly recommended - unlike any other vacation!

We had a great stay. Overall, the resort is great: lots of fun daily activities, the bell and valet teams are friendly, the drinks at the Driftwood bar are excellent, our room is clean, the hallways are kept clean, the grounds are kept neat. The pool staff are always around to make sure everything is put away, umbrellas are opened/closed, lounge chairs are in order. The hotel is under construction and despite the quirky "journey" it took to get to our room on the 2nd floor in building 1 (take the elevator to the third floor, take a right to find the other set of elevators to take to the 2nd floor to find the room), you don't really notice any dust or noise. The housekeeping staff is great and kept our room clean even though we didn't ask for a daily refresh. The Naupaka Terrace staff are friendly and professional but the food is ok. Love that the hotel is close to the airport. I'd stay here again and definitely recommend this resort.

The room was clean, not spotless but clean, certain areas could have used so TLC, like air vent were dusty and the bathroom had mold in the door seal, besides that we enjoyed our stay and the pool area, the view is really nice and the grounds at the hotel are very well kept

Issues with getting towels. Bathroom needs ventilation. Pain in Bathroom ceiling is bubbling and peeling.

The room wasn’t great. We had to pull the bed out to get at plug ins. There was only one luggage rack and no room for two suitcases (and we only had carryons) in the bedroom. It was good there was a dresser, I unpacked into that. Many large gaps in the flooring. The kitchen was very minimally stocked, not even a plug for the sink to properly wash dishes or a washcloth to wipe up. One of the outside bar stools was so rickety as to be unusable and a shelf in the bathroom was coming out of the wall. Plus there are gaps behind the shelves so stuff can fall through. Hot water for the shower was basically non existent. We had it cranked to full hot every time and never had to turn it down. A couple of times it was lukewarm at best. Can only assume there’s a regulator of some kind because the taps for the sinks had hotter water. Lighting at night is lacking as well as room direction signage. Knowing where to find our room in the dark the first night was a challenge. All that said, the lobby area was great, banana bread, coffee, fruit and water dispenser wonderful. Having use of kayaks, the floating dock area and hot tub (a little small) were also great features and the views absolutely gorgeous. Staff were friendly and helpful, cleanliness and parking not an issue for us. Would we come back? Hmm, not sure.

Lovely property, very helpful staff. Because of bridge being out and apps giving absolutely wrong directions, we had to call the front desk who guided us in by phone! Then several other issues (which restaurants deliver, printing boarding passes) were ably managed by Kina. Love the resident cats, peacocks and even the ubiquitous chickens. Nice rooms, nice pool, good music and morning breakfast buffet. Would definitely come again.

Would have been better if they had free breakfast included and house keeping everyday.