Kinki Region Adventure Vacations

Overall, this is a classic five-star hotel with solid standards. Facilities are comprehensive, most staff are polite and attentive, and the rooms are clean and well maintained. However, we experienced a significant issue during our stay. Guests in the adjacent room frequently kept their door open and were traveling with a young child. There was constant loud talking, door slamming, and noise from the child. As we were staying on an executive floor, this level of disturbance was unexpected and unacceptable. After enduring this for two nights, we requested a room change. The hotel responded promptly and moved us farther away, which we appreciated. While the issue was resolved, it raises concerns about how the hotel manages guest behavior on executive floors. This is not about whether children are allowed, but about ensuring guests are clearly reminded not to disturb others—something expected at a five-star level. Another disappointment was breakfast on our final day. My husband requested an extra coffee, which was acknowledged but then forgotten as the staff member attended to others. By the time it arrived, we had to leave for our flight. Her attitude also felt cold, which contrasted with the generally excellent service we experienced elsewhere in Japan. Overall, a good hotel, but these service lapses affected our experience.

Amazing hotel with wonderful, helpful staff. Great location. Beautiful room with a nice gym. Would highly recommend this hotel.

We had access to the executive lounge which was well worth the extra cost. Great location and this is my favorite hotel in Japan and best Ritz

Wonderful hotel. Comfortable bed. Breakfast included. Helpful staff.

Overall, this is a classic five-star hotel with solid standards. Facilities are comprehensive, most staff are polite and attentive, and the rooms are clean and well maintained. However, we experienced a significant issue during our stay. Guests in the adjacent room frequently kept their door open and were traveling with a young child. There was constant loud talking, door slamming, and noise from the child. As we were staying on an executive floor, this level of disturbance was unexpected and unacceptable. After enduring this for two nights, we requested a room change. The hotel responded promptly and moved us farther away, which we appreciated. While the issue was resolved, it raises concerns about how the hotel manages guest behavior on executive floors. This is not about whether children are allowed, but about ensuring guests are clearly reminded not to disturb others—something expected at a five-star level. Another disappointment was breakfast on our final day. My husband requested an extra coffee, which was acknowledged but then forgotten as the staff member attended to others. By the time it arrived, we had to leave for our flight. Her attitude also felt cold, which contrasted with the generally excellent service we experienced elsewhere in Japan. Overall, a good hotel, but these service lapses affected our experience.

Amazing hotel with wonderful, helpful staff. Great location. Beautiful room with a nice gym. Would highly recommend this hotel.

We had access to the executive lounge which was well worth the extra cost. Great location and this is my favorite hotel in Japan and best Ritz

Overall, this is a classic five-star hotel with solid standards. Facilities are comprehensive, most staff are polite and attentive, and the rooms are clean and well maintained. However, we experienced a significant issue during our stay. Guests in the adjacent room frequently kept their door open and were traveling with a young child. There was constant loud talking, door slamming, and noise from the child. As we were staying on an executive floor, this level of disturbance was unexpected and unacceptable. After enduring this for two nights, we requested a room change. The hotel responded promptly and moved us farther away, which we appreciated. While the issue was resolved, it raises concerns about how the hotel manages guest behavior on executive floors. This is not about whether children are allowed, but about ensuring guests are clearly reminded not to disturb others—something expected at a five-star level. Another disappointment was breakfast on our final day. My husband requested an extra coffee, which was acknowledged but then forgotten as the staff member attended to others. By the time it arrived, we had to leave for our flight. Her attitude also felt cold, which contrasted with the generally excellent service we experienced elsewhere in Japan. Overall, a good hotel, but these service lapses affected our experience.

Had an okay time here, it was a last minute booking because our Air BnB canceled day of check-in. We booked this hotel because of how close the Kansai Airport is (we were planning to taxi to the airport). We email the hotel 2 days in advance to ask if they could book a taxi for us and they emailed back saying that they could book a taxi for us no problem. There was no mention of a cut-off time for booking a taxi. The day before we checked out we left the hotel at 7:30am for a Kyoto excursion and didn't get back to the hotel until 6:30pm. When we arrived at our room we found a piece of paper under the door staying that there is a 3pm cut-off time for booking a taxi. Really disappointed that there was NO mention of this cut-off time previously anywhere. Our TVs could extend our check-out time yet even on them there was no mention of a cut-off time for booking a taxi.

We had access to the executive lounge which was well worth the extra cost. Great location and this is my favorite hotel in Japan and best Ritz