Polynesia Adventure Vacations

This hotel is generally lovely because of its modern and artistic aesthetic. Overall clean. The rooms are spacious modern and fun, have hard flooring (no carpet) and the comforter is white. Its also close enough to the strip without being in the chaos. However, here are the downsides of staying here - its in an area where the surrounding is a little suspect. Inside the hotel, not all restaurants are open all day- we got in at a time where most restaurants were closed and only reopened at 5 pm so the options were very few. We ended up spending $70 for 2 people at the chinese spot, which was decent but not amazing. Then, the room appeared to be clean but upon closer inspection there were some disappointing things: a clipped toenail on the bathroom floor, the white comforter with melted chocolate stains and a small piece of broccoli smooshed into it which tells me they don't wash those comforters (EW). The patented beds which are fabric looked like they had seen some things. They need a cleaning. Tiny hairs decorated the shower. There is also no coffee maker in the room - Virgin should look into getting Bruvi's for all the chambers. The front desk agent, Ashley, was very responsive and apologetic to my complaints and rectified the situation immediately with housekeeping and by refunding a night of resort fees for which I was immensely grateful. Opal building is close to garage but corner views not great in Opal. Would I stay here again? Maybe, if they correct the cleanliness.

Excellent location, clean room, comfortable bed

Staff are great but the bed and pillows were uncomfortable. Especially the pillows they are horrible. I had to use a towel as my pillow. Other hotels have feather pillows that are far more comfortable. It would be nice to have a choice. For this reason we won’t return. It’s too bad because everything else was nice.

Clean, quiet, beautiful landscaping and prime location.

Staff was top notch!! They were helpful and kind and always happy to interact with us.

Clean, quiet, beautiful landscaping and prime location.

The room was spacious and staffs were warm too

Love to stay here, staff is amazing, kudos to Mac from the Valet, and Max (Tucu) bellboy service, they are amazing guys, always giving 110%

This hotel is generally lovely because of its modern and artistic aesthetic. Overall clean. The rooms are spacious modern and fun, have hard flooring (no carpet) and the comforter is white. Its also close enough to the strip without being in the chaos. However, here are the downsides of staying here - its in an area where the surrounding is a little suspect. Inside the hotel, not all restaurants are open all day- we got in at a time where most restaurants were closed and only reopened at 5 pm so the options were very few. We ended up spending $70 for 2 people at the chinese spot, which was decent but not amazing. Then, the room appeared to be clean but upon closer inspection there were some disappointing things: a clipped toenail on the bathroom floor, the white comforter with melted chocolate stains and a small piece of broccoli smooshed into it which tells me they don't wash those comforters (EW). The patented beds which are fabric looked like they had seen some things. They need a cleaning. Tiny hairs decorated the shower. There is also no coffee maker in the room - Virgin should look into getting Bruvi's for all the chambers. The front desk agent, Ashley, was very responsive and apologetic to my complaints and rectified the situation immediately with housekeeping and by refunding a night of resort fees for which I was immensely grateful. Opal building is close to garage but corner views not great in Opal. Would I stay here again? Maybe, if they correct the cleanliness.

The room was perfect! Easily accessible, great view from the balcony, the staff was beyond helpful the security guard Mike is an amazing guy! He went above and beyond to make sure our stay there was absolutely perfect! The parking situation isn’t the best but who cares being in Miami! I would definitely stay at the location again when I return!!

Room was Amazing very clean! Staff everywhere was welcoming and friendly

Everything about this place was good. Will sure stay here again and recommend to my friends & family!

Great little hotel! In a really nice location

Very nice. Huge and Clean