Zona Rio Vacation Packages

Great staff, clean room, nice property

Expensive and worth every penny. First class in every respect and the service is exemplary. A beautiful, idyllic spot.

They really really need to improve at check in One hour to check in. Everything else is very good

The hotel was very nice and conveniently located next to the medical center I had my procedure at. I paid $267 total for a standard double for one night.The room was very clean and modern. It was located on the 7th floor and faced the street, no noise was heard.My issues were the control panels for all the fancy lighting and curtains had no instructions.While turning off the bathroom light I pressed the button twice and the whole room went dark, tv turned off, and outside curtain went up.That was strange.We were hungry and could have taken advantage of their 24hr room service but the phone was inoperable.There was a 7/11 also on the same property and felt safe to go get some snacks.The usb adapter next to the bed was damaged, as well as the electric outlet. The background light behind the tv was stuck flashing.The soaps provided in the shower weren’t quality and could definitely be improved.We needed extra towels and requested them at the front desk after we had to go downstairs for food.They came to the room very promptly.The staff were all very professional and attentive.They apologized for the phone being out of order but said it could not be replaced until the following day.That was unfortunate as if we would have had a medical emergency, assistance to our room would have been difficult to get. The breakfast included was delicious and was available until our very convenient checkout at noon.This would have been a 5 star stay if not for those inconveniences.

I left my Labubus in the room hope they give it back to me 😪