Title: Phoenix (Hotel) - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=4300&destination=Zermatt%2C+Valais%2C+Switzerland&selected=3032593&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Phoenix Guests warm up by the welcoming lobby fireplace, energize with a delicious breakfast buffet, or embark on airplane tour adventures from this mountain retreat. ## Photo gallery for Phoenix ![Exterior - Phoenix (Zermatt)](https://images.trvl-media.com/lodging/4000000/3040000/3032600/3032593/15d56e89.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property video](https://mediaim.expedia.com/video/5CE9271FE4B2397E89B94FCEB9271216/ce850d59-2ca9-4b64-8671-e817d8afd66b-thumbnail.jpg?impolicy=resizecrop&rw=1080) ![Free daily buffet breakfast - Phoenix (Zermatt)](https://images.trvl-media.com/lodging/4000000/3040000/3032600/3032593/59300ef5.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Deluxe Double Room, 2 Single Beds, Mountain View (Matterhorn) - Phoenix (Zermatt)](https://images.trvl-media.com/lodging/4000000/3040000/3032600/3032593/63cb87d8.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Bar (on property) - Phoenix (Zermatt)](https://images.trvl-media.com/lodging/4000000/3040000/3032600/3032593/2f431136.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located near Zermatt-Matterhorn Ski Paradise, Phoenix offers a peaceful stay with amenities like a warm lobby fireplace, breakfast buffet, bar, gym, and helicopter tours for mountain views. Free WiFi and helpful staff earn praise. ## Reviews 9.4 Exceptional ## Popular amenities - Pet friendly - Free WiFi - Gym - Business services - Bar ## Room options ### Check availability for these dates Tonight [Mar. 15 - Mar. 16](https://www.expedia.ca/Hotel-Search?startDate=2026-03-15&endDate=2026-03-16&selected=3032593&PinnedHotelID=3032593&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-15&endDate=2026-03-16&selected=3032593&PinnedHotelID=3032593&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Mar. 16 - Mar. 17](https://www.expedia.ca/Hotel-Search?startDate=2026-03-16&endDate=2026-03-17&selected=3032593&PinnedHotelID=3032593&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-16&endDate=2026-03-17&selected=3032593&PinnedHotelID=3032593&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Mar. 20 - Mar. 22](https://www.expedia.ca/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=3032593&PinnedHotelID=3032593&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=3032593&PinnedHotelID=3032593&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Mar. 27 - Mar. 29](https://www.expedia.ca/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=3032593&PinnedHotelID=3032593&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=3032593&PinnedHotelID=3032593&HadPinnedHotel=true®ionId=-1&adults=2) ### View all photos for Standard Double Room, 2 Twin Beds ![Standard Double Room, 2 Single Beds](https://images.trvl-media.com/lodging/4000000/3040000/3032600/3032593/598e4c19.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room, 2 Twin Beds 8.4 Very good 11 reviews ### Highlights Soundproofed Heating Connecting rooms available Flat-screen TV Blackout drapes/curtains Down duvet Separate bedroom Private bathroom - 215 sq ft - 1 bedroom - Sleeps 2 - 2 Twin Beds ### View all photos for Deluxe Double Room, 2 Twin Beds ![Deluxe Double Room, 2 Single Beds](https://images.trvl-media.com/lodging/4000000/3040000/3032600/3032593/cddd4f56.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room, 2 Twin Beds ### Highlights Balcony or patio Soundproofed Heating Connecting rooms available Flat-screen TV Renovated in 2012 Blackout drapes/curtains Down duvet - 279 sq ft - 1 bedroom - Sleeps 2 - 2 Twin Beds ### View all photos for Superior Double Room, 2 Twin Beds ![Superior Double Room, 2 Single Beds](https://images.trvl-media.com/lodging/4000000/3040000/3032600/3032593/d144eb76.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double Room, 2 Twin Beds 7.6 Good 5 reviews ### Highlights Balcony or patio Soundproofed Heating Connecting rooms available Flat-screen TV Blackout drapes/curtains Down duvet Separate bedroom - 247 sq ft - 1 bedroom - Sleeps 2 - 2 Twin Beds ### View all photos for Standard Double Room (Matterhorn View from Balcony) ![Down comforters, in-room safe, desk, blackout drapes](https://images.trvl-media.com/lodging/4000000/3040000/3032600/3032593/6ca6d877.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room (Matterhorn View from Balcony) 9.0 Wonderful 10 reviews ### Highlights Balcony Soundproofed Heating Connecting rooms available Flat-screen TV Blackout drapes/curtains Down duvet Separate bedroom - Mountain view - 215 sq ft - 1 bedroom - Sleeps 2 - 2 Twin Beds ### View all photos for Deluxe Double Room, 2 Twin Beds, Mountain View (Matterhorn) ![Deluxe Double Room, 2 Single Beds, Mountain View (Matterhorn)](https://images.trvl-media.com/lodging/4000000/3040000/3032600/3032593/a4e93650.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room, 2 Twin Beds, Mountain View (Matterhorn) 9.8 Exceptional 16 reviews ### Highlights Soundproofed Heating Connecting rooms available Flat-screen TV Renovated in 2012 Blackout drapes/curtains Down duvet Separate bedroom - Mountain view - 279 sq ft - 1 bedroom - Sleeps 2 - 2 Twin Beds ### View all photos for Room ![Room](https://images.trvl-media.com/lodging/4000000/3040000/3032600/3032593/ded4aed3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room 9.0 Wonderful 4 reviews ### Highlights Balcony or patio Soundproofed Heating Connecting rooms available Flat-screen TV Down duvet Blackout drapes/curtains Separate bedroom - 301 sq ft - 1 bedroom - Sleeps 3 - 2 Twin Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FZermatt-Hotels-Phoenix.h3032593.Hotel-Information%3Frfrr%3DHOT.HIS.question.link.click)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FZermatt-Hotels-Phoenix.h3032593.Hotel-Information%3Frfrr%3DHOT.HIS.question.link.click) ## About the area Located in Zermatt, Phoenix is in a rural area and on a river. Zermatt-Furi Gondola is a notable landmark, and some of the area's activities can be experienced at Zermatt-Matterhorn Ski Paradise and Sunnegga Ski Resort. Matterhorn Glacier Ride and Klein Matterhorn Cable Car are two other places to visit that come recommended. Enjoy the area's slopes with cross-country skiing and downhill skiing, and don't miss out on the snowshoeing and sledding. [Visit our Zermatt travel guide](https://www.expedia.ca/Zermatt.dx4300) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C46.02438%2C7.75369&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=2lLy4ZN9GdItuJajO7KrTaNcj8w=) Untere Wiestistrasse 11, Zermatt, VS, 3920 ### What's nearby - ![This photo is taken from the Riedweg. It's great for sunset and blue hour photos since it allows to frame both the village and the Matterhorn.](https://images.trvl-media.com/place/4300/9f377b52-3957-4a02-bfc7-b112c38ffe80.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Zermatt-Matterhorn Ski Paradise 1 min walk \- 0.0 km - ![#Contest #Matterhorn #Zermatt #Switzerland #Suisse#Schweiz #HeavenonEarth #Culture](https://images.trvl-media.com/place/4300/75e47df8-32d9-4257-a27c-f3c2f5e930be.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Zermatt - Furi 10 min walk \- 0.8 km - ![Sunnegga Ski Resort which includes music and street performance](https://images.trvl-media.com/place/6120368/e8f0c8e1-7418-4517-bb0c-2f8cb548a525.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Sunnegga Ski Resort 14 min walk \- 1.2 km - Zermatt–Sunnegga Funicular 3 min walk \- 0.3 km - Zermatt-Furi Gondola 18 min walk \- 1.5 km ### Getting around - Zermatt (QZB-Zermatt Train Station) 6 min walk - Sion (SIR) 75 min drive ### Restaurants - McDonald's 8 min walk - Parkhotel Beau Site 9 min walk - Golden India 7 min walk - Schweizerhof Kitchen 8 min walk - Bazaar 7 min walk ## About this property ### Phoenix Hotel near Zermatt-Matterhorn Ski Paradise Located close to Zermatt-Furi Gondola and Sunnegga Ski Resort, Phoenix provides a free breakfast buffet, a fireplace in the lobby, and a bar. In addition to a gym, guests can connect to free in-room WiFi. You'll also enjoy perks such as: - Train station pick-up service, express check-out, and bicycle tour information - Bicycle parking, laundry services, and a banquet hall - A TV in the lobby, smoke-free premises, and multilingual staff - Guest reviews speak highly of the helpful staff Room features All guestrooms at Phoenix offer amenities such as free WiFi and safes, as well as sound-insulated walls and espresso makers. Extra amenities include: - Bathrooms with tubs or showers and free toiletries - 40-inch flat-screen TVs with cable channels - Heating, daily housekeeping, and desks ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/5000000/4600000/4598300/4598209/e412c916.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Antika Zermatt - Breakfast included - Spa - Free WiFi - Bar 9.0 Wonderful 309 reviews CA $426 CA $457 total includes taxes & fees Mar 23 - Mar 24 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-23&endDate=2026-03-24&selected=4598209&PinnedHotelID=4598209&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/8000000/7720000/7716800/7716780/a0654248.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Alpenblick Zermatt - Breakfast included - Pet friendly - Free WiFi - Gym 9.4 Exceptional 579 reviews CA $277 CA $302 total includes taxes & fees Mar 24 - Mar 25 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-24&endDate=2026-03-25&selected=7716780&PinnedHotelID=7716780&HadPinnedHotel=true®ionId=-1&adults=2) ![Attica Family Suite with Matterhorn View | Mountain view](https://images.trvl-media.com/lodging/7000000/6170000/6164100/6164076/51015aab.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Jägerhof Zermatt - Breakfast included - Pet friendly - Free WiFi - Restaurant 9.4 Exceptional 1,000 reviews CA $369 CA $397 total includes taxes & fees Apr 15 - Apr 16 [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-15&endDate=2026-04-16&selected=6164076&PinnedHotelID=6164076&HadPinnedHotel=true®ionId=-1&adults=2) ![Desk, soundproofing, free WiFi, bed sheets](https://images.trvl-media.com/lodging/45000000/44550000/44546200/44546199/75790b21.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Parnass Zermatt - Breakfast included - Free WiFi - Restaurant - Laundry 9.6 Exceptional 305 reviews CA $315 CA $341 total includes taxes & fees Apr 15 - Apr 16 [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-15&endDate=2026-04-16&selected=44546199&PinnedHotelID=44546199&HadPinnedHotel=true®ionId=-1&adults=2) ![Junior Double Room, Mountain View (Matterhorn) | Balcony view](https://images.trvl-media.com/lodging/2000000/1100000/1093700/1093609/89b7b19a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Ambiance Zermatt - Hot tub - Spa - Pet friendly - Free WiFi 9.0 Wonderful 339 reviews CA $341 CA $368 total includes taxes & fees Mar 22 - Mar 23 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-22&endDate=2026-03-23&selected=1093609&PinnedHotelID=1093609&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool](https://images.trvl-media.com/lodging/21000000/20850000/20845100/20845060/6686de52.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Alpen Resort & Spa Zermatt Zermatt - Pool - Hot tub - Breakfast included - Spa 9.4 Exceptional 515 reviews CA $451 CA $483 total includes taxes & fees Mar 25 - Mar 26 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-25&endDate=2026-03-26&selected=20845060&PinnedHotelID=20845060&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool](https://images.trvl-media.com/lodging/2000000/1710000/1709400/1709327/cc690559.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Alpenroyal Zermatt - Pool - Hot tub - Breakfast included - Spa 9.0 Wonderful 329 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-29&endDate=2026-03-30&selected=1709327&PinnedHotelID=1709327&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property - evening/night](https://images.trvl-media.com/lodging/4000000/3420000/3419900/3419801/49d6722b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Matthiol Zermatt - Spa - Pet friendly - Free WiFi - Restaurant 9.6 Exceptional 527 reviews CA $733 CA $775 total includes taxes & fees Mar 29 - Mar 30 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-29&endDate=2026-03-30&selected=3419801&PinnedHotelID=3419801&HadPinnedHotel=true®ionId=-1&adults=2) ![Local cuisine](https://images.trvl-media.com/lodging/113000000/112050000/112042800/112042759/c018edad.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Restaurant Le Mazot Zermatt Zermatt - Breakfast included - Free WiFi - Restaurant - Housekeeping 9.2 Wonderful 176 reviews CA $256 CA $279 total includes taxes & fees Apr 12 - Apr 13 [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-12&endDate=2026-04-13&selected=112042759&PinnedHotelID=112042759&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/10000000/9790000/9789900/9789864/ba41f31d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Alpenhotel Fleurs de Zermatt Zermatt - Pool - Breakfast included - Spa - Free WiFi 9.2 Wonderful 842 reviews CA $328 CA $355 total includes taxes & fees Mar 26 - Mar 27 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-26&endDate=2026-03-27&selected=9789864&PinnedHotelID=9789864&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-03-29&endDate=2026-03-30&selected=3032593&PinnedHotelID=3032593&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=3032593,4598209,7716780,6164076,44546199) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - No onsite parking available - Train station pick-up and drop-off shuttle (surcharge) from 8:30 AM to 5:30 PM - Train station shuttle on request ### Food and drink - Free buffet breakfast available daily 7:30 AM to 10:00 AM - A bar/lounge ### Things to do - Bicycle storage - Bicycle tours - Gym - Helicopter/airplane tours - Ropes course - Ski storage - TV in common areas ### Conveniences - Limited-hour front desk - Luggage storage ### Guest services - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance ### Business services - Meeting room ### Outdoors - In the mountains - On a river ### Accessibility - Elevator ### More - 1 building - 4 floors - Banquet hall - Built in 2009 - Comprehensive recycling policy - Double-glazed windows - Fireplace in lobby - Smoking not allowed ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Down comforter ### Bathroom - Bathtub or shower - Free toiletries - Hair dryer - Private bathroom - Towels provided ### Entertainment - 40-inch flat-screen TV with cable channels ### Food and drink - Espresso maker ### More - Connecting rooms available - Desk - Energy-saving switches in guestrooms - Heating - Phone - Safe - Soundproofed rooms - Water-efficient showers - Water-efficient toilets ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: 7:00 PM Minimum check-in age: 18 ### Check-out Check-out before 10:30 AM Contactless check-out available Express check-out available ### Special check-in instructions This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation The front desk is open daily from 8 AM - 9:00 PM Guests will receive an email within 5 days before arrival with check-in instructions; front desk staffed during limited hours This property doesn't offer after-hours check-in To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation Prior to arrival, you must complete online registration via a secure link You will be asked to provide the property with a copy of your passport after booking For any questions, please contact the property using the information on the booking confirmation Information provided by the property may be translated using automated translation tools Zermatt is in a car-free zone and can be reached only by train. ### Access methods Front desk (limited hours) ### Pets Pets allowed for an extra charge of CHF 20 per pet, per day Welcoming dogs and cats only 2 total pets Food and water bowls are available ### Children and extra beds This property does not allow children Rollaway/extra beds are available for CHF 100 per day Cribs (infant beds) are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age. We have included all charges provided to us by the property. ### Optional extras - Pet fee: CHF 20 per pet, per day - Rollaway bed fee: CHF 100 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts major credit cards, debit cards, and cash This property reserves the right to pre-authorize the guest's credit card prior to arrival. Cashless transactions are available Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and outdoor lighting This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property ### We should mention Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation A car is not required for transportation to and from this property ### National rating Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars. ### Property is also known as Phoenix Hotel Zermatt Phoenix Zermatt Phoenix Hotel Phoenix Zermatt Phoenix Hotel Zermatt ## Frequently asked questions ### Is Phoenix pet-friendly? ### How much does it cost to stay at Phoenix? ### How much is parking? ### What time is check-in at Phoenix? ### What time is check-out at Phoenix? ### Where is Phoenix located? ### Can I cancel my reservation for free and receive a full refund? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Phoenix Reviews 9.4 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.6 Cleanliness ### 8.8 Location ### 9.4 Staff & service ### 9.6 Property conditions & facilities 10 - Excellent 490 8 - Good 161 6 - Okay 24 4 - Poor 3 2 - Terrible 9 ## Reviews ### 10/10 Excellent #### Ruthie Feb 3, 2026 Liked: Cleanliness, amenities, property conditions & facilities Clean room, great service, outstanding breakfast. ![](https://a.travel-assets.com/ugc/hotel-reviews/33b8588b-080d-4088-a4b3-6e528b2869d4-1770143779707.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/c183c192-5418-4616-925c-70d7d6e8561b-1770143779048.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/7546f803-42fd-4136-80b6-1479f7902229-1770143779683.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/06e2b351-a24d-45a5-8d8e-d04c12ff0640-1770143779664.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Ruthie Stayed 3 nights in Jan 2026 ### 10/10 Excellent #### Carrie Sep 26, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great breakfast! Beautiful location, staff was super helpful and gave great recommendation’s. Very clean, great balcony! We loved it! ##### Carrie Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Mehran Jan 1, 2026 Liked: Cleanliness, amenities We stayed in Phoenix hotel in Zermatt for 4 nights. I really can’t think of anything negative. From the location to check in to our room and hotel cleanliness, the fabulous breakfast, the Swiss hospitality, all helped us have a flawless ski vacation in Zermatt. I have no doubt I would stay there again. Thank you to the staff especially Dennis and Lawrence. Everyday they were available to answer our questions and guide through our daily needs. ##### Mehran Stayed 4 nights in Dec 2025 ### 10/10 Excellent #### Lauren Oct 18, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Came here on our honeymoon and wow did the staff make you feel like family and welcome. We got there and talked to the woman at the desk about our plans and she helped us reroute our trip to a way that made way more sense ! Woke up the next morning and she had a whole map highlighted and ready to go for us. We can’t wait to come back and visit. Truly phoenix hotel was amazing to us. ##### Lauren Stayed 2 nights in Oct 2025 ### 10/10 Excellent #### tyler Feb 20, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Loved my stay at the Phoenix. Great staff and the homemade soup after a long day was amazing! ##### tyler Stayed 8 nights in Feb 2025 ### 10/10 Excellent #### James Oct 22, 2024 Liked: Amenities Large clean room, friendly staff, good location, large and varied breakfast ##### James Stayed 4 nights in Oct 2024 ### 10/10 Excellent #### Ian Jun 29, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We stayed at Phoenix Hotel for two nights. It’s conveniently positioned but in a very quiet area. The room was lovely, spacious and comfortable. The staff were v friendly and a highlight was the breakfast which was fresh and generous! Overall a great place to stay when in Zermatt! ##### Ian Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### Mahnaz Aug 21, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Overall excellent stay, property, most friendly staff, super clean, top breakfast. Will definitely stay here again. ##### Mahnaz Stayed 2 nights in Aug 2023 ### 10/10 Excellent #### John Oct 2, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This hotel is very close to station and town staff are very helpful hotel is very clean and buffet breakfast is good ##### John Stayed 2 nights in Sep 2024 ### 10/10 Excellent #### William Sep 14, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The desk staff was extremely helpful (ie power converter, 2 extra pillows, dinner choices) breakfast included. One think to remember going to and from Zermatt- gas vehicles such as private coach can only reach to town south of Zermatt, Tasch. So when leaving you need to talk the train 1 stop to reach your connection. Hotel was great ##### William Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### Hillary Jun 20, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 2 Nights in Zermatt We spent 2 nights at the Hotel Phoenix during a quick jaunt to Zermatt. The rooms are clean, comfortable and all have a nice balcony. The hotel owners and staff were very helpful with suggestions for excellent trail running loops. Breakfast includes a full spread. ##### Hillary Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### Brian Mar 27, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Overall, very happy with our stay at Phoenix hotel. Hotel and rooms were modern and clean. Staff was great and very helpful. Walkable to everything in town. ##### Brian Stayed 4 nights in Mar 2025 ### 10/10 Excellent #### Verified traveller Oct 11, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excellent hotel Amazing hotel in a great location with beautiful views. Breakfast was delicious too. Highly recommend. ##### Verified traveller Stayed 2 nights in Sep 2024 ### 6/10 Okay #### irit Aug 31, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### So so experience Front desk lady was not friendly at all upon arrival, for the price they charge I would expect much better service. at the breakfast staff were very nice. Overall ok. Will not come back ##### irit Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Mark Aug 11, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Nice hotel, newly renovated, very clean, nice room and bathroom with great view, great staff. complimentary breakfast is a plus. What a pleasant stay! ##### Mark Stayed 2 nights in Aug 2024 ### 10/10 Excellent #### Audun Aug 5, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Family Hotel with great service! Friendly and personal service. Really good advise on tours, hikes, restaurants and everything we needed! Will stay here again! ##### Audun Stayed 2 nights in Jul 2024 ### 8/10 Good #### Rich Sep 10, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very nice hotel, very new and clean, nice comfortable rooms. Friendly and helpful staff. Just a 10 minute walk to train station and restaurants. ##### Rich Stayed 3 nights in Sep 2024 ### 10/10 Excellent #### Debbie Sep 10, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Fantastic stay Amazing stay, great location, very friendly staff, suggestions for walking routes and dinner. Well equipped room, very clean.Good breakfast, would love to return. ##### Debbie Stayed 2 nights in Sep 2023 ### 10/10 Excellent #### Giovanni Jan 27, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Perfect location for skiing and sightseeing Perfect location with stunning view of the Matterhorn. Proverbial "Swiss Cleanliness and Efficiency". Located a short walk to lifts and near the center of the village. Excellent breakfast with local delicacies. Very friendly and helpful staff. ![View from the room terrace](https://a.travel-assets.com/ugc/hotel-reviews/21E1673D1D60221C6560F0B1EAEF97C7B5048FA61738008276397.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Giovanni Stayed 3 nights in Jan 2025 ### 10/10 Excellent #### Maureen Elizabeth Sep 10, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff were excellent and quick to respond to enquires. I would recommend this hotel. ##### Maureen Elizabeth Stayed 2 nights in Sep 2023 ### 10/10 Excellent #### Suzanne Jul 5, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Quiet, cozy hotel great value We stayed 2 nights and we highly recommend. Excellent rooms, short walk to all Zermatt attractions and downtown without the noise and crowds of the main streets. It feels like a family-run hotel. Staff are so kind, breakfast has good variety. You won’t regret staying here. ##### Suzanne Stayed 2 nights in Jul 2024 ### 10/10 Excellent #### Verified traveller Aug 6, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Amazing hotel. We felt welcomed every moment we saw someone there. Great recommendations for where to eat and go were given. Very happy with our choice of hotel ##### Verified traveller Stayed 3 nights in Aug 2023 ### 8/10 Good #### Edmund Sep 30, 2024 Liked: Cleanliness, staff & service, property conditions & facilities A little misleading on location compared to downtown - one of the longer walks in the area to get to the downtown. Great staff and clean - good value. ##### Edmund Stayed 2 nights in Sep 2024 ### 10/10 Excellent #### Kin Hin Sep 12, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities All my family including my furry friend had a very nice stay at Phoenix. All the staff are friendly and helpful. We will definitely come back again xx ##### Kin Hin Stayed 2 nights in Sep 2024 ### 10/10 Excellent #### xiaoyu Aug 31, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Very nice staffs and very helpful for me. good location. ##### xiaoyu Stayed 1 night in Aug 2023 ### Expedia's Latest Trends ### Hotels > - [Hotel Polo](https://www.expedia.ca/Ascona-Hotels-Hotel-Polo.h41549962.Hotel-Information) > - [Alpine Lodge](https://www.expedia.ca/Zermatt-Hotels-Alpine-Lodge.h4618992.Hotel-Information) > - [LeCrans Hotel & Spa](https://www.expedia.ca/Lens-Hotels-LeCrans-Hotel-Spa.h2425518.Hotel-Information) > - [harry’s home Zürich-Limmattal](https://www.expedia.ca/Spreitenbach-Hotels-Harrys-Home-Hotel-Apartments.h93116331.Hotel-Information) > - [Hôtel National Resort & Spa](https://www.expedia.ca/Champery-Hotels-Hotel-National-Resort-Spa.h9789103.Hotel-Information) > - [Hotel Royal](https://www.expedia.ca/Crans-Montana-Hotels-Hotel-Royal.h5196004.Hotel-Information) > - [Magrappé M 440 - SKI LIFT apartment 7 pers](https://www.expedia.ca/Veysonnaz-Hotels-Magrappe-M-440-SKI-LIFT-Apartment-7-Pers.h32903555.Hotel-Information) > - [Hotel Helvetia](https://www.expedia.ca/Zermatt-Hotels-Hotel-Helvetia.h3871356.Hotel-Information) > - [Castel de Daval](https://www.expedia.ca/Sierre-Hotels-Castel-De-Daval.h35062408.Hotel-Information) > - [Hotel Bristol](https://www.expedia.ca/Saas-Fee-Hotels-Hotel-Bristol.h2689630.Hotel-Information) > - [Hotel Simi](https://www.expedia.ca/Zermatt-Hotels-Hotel-Simi.h1379243.Hotel-Information) > - [Pension Marina](https://www.expedia.ca/Ruttenen-Hotels-Pension-Marina.h30433420.Hotel-Information) > - [Jungfrau Hotel Annex Alpine Inn](https://www.expedia.ca/Wilderswil-Hotels-Jungfrau-Hotel-Annex-Alpine-Inn.h6416139.Hotel-Information) > - [Guarda Golf Hotel & Residences](https://www.expedia.ca/Crans-Montana-Hotels-Guarda-Golf-Hotel-Residences.h3185853.Hotel-Information) > - [Hotel Europa](https://www.expedia.ca/Saas-Fee-Hotels-Hotel-Europa.h1325010.Hotel-Information) > - [Au Bivouac de Napoléon](https://www.expedia.ca/Bourg-Saint-Pierre-Hotels-Au-Bivouac-De-Napoleon.h35173410.Hotel-Information) > - [Motel du Bivouac Napoléon](https://www.expedia.ca/Bourg-Saint-Pierre-Hotels-Motel-Du-Bivouac-Napoleon.h35504102.Hotel-Information) > - [Hotel Schweizerhof Gourmet & Spa](https://www.expedia.ca/Saas-Fee-Hotels-Hotel-Schweizerhof-Gourmet-Spa.h849748.Hotel-Information) > - [Adhhoc Hotel](https://www.expedia.ca/Naters-Hotels-Adhhoc-Hotel.h9742019.Hotel-Information) > - [Stiftung Kartause Ittingen](https://www.expedia.ca/Warth-Weiningen-Hotels-Stiftung-Kartause-Ittingen.h8344064.Hotel-Information) > - [Le Chalet de Lara](https://www.expedia.ca/Val-DIlliez-Hotels-Le-Chalet-De-Lara.h27418444.Hotel-Information) > - [Chalet Belle Hélène for a perfect week away for skiing or hiking](https://www.expedia.ca/Fiesch-Hotels-Chalet-Belle-Helene-For-A-Perfect-Week-Away-For-Skiing-Or-Hiking.h58082279.Hotel-Information) > - [Hotel Pilatus Kulm](https://www.expedia.ca/Kriens-Hotels-Pilatus-Kulm-Hotels.h18098482.Hotel-Information) > - [Hotel Baslertor](https://www.expedia.ca/Basel-Hotels-Baslertor-Swiss-Quality-Hotel.h584767.Hotel-Information) > - [Hotel Bahnhof Ausserberg](https://www.expedia.ca/Ausserberg-Hotels-Hotel-Bahnhof-Ausserberg.h991279.Hotel-Information) > - [Hotel Monte Rosa](https://www.expedia.ca/Zermatt-Hotels-Hotel-Monte-Rosa.h6480222.Hotel-Information) > - [Home Hotel Arosa](https://www.expedia.ca/Arosa-Hotels-Home-Hotel-Arosa.h16303376.Hotel-Information) > - [Top city center Lion Monument](https://www.expedia.ca/Lucerne-Hotels-Top-City-Center-Lion-Monument.h14687939.Hotel-Information) > - [Mandarin Oriental Palace, Luzern](https://www.expedia.ca/Lucerne-Hotels-Palace-Luzern.h18270.Hotel-Information)