Zephyr Cove Vacation Packages

Good place to stay.

Everyone a PCT hiker needs, a clean room, comfortable bed, laundry facilities (at sister property nearby) and super friendly and helpful staff.

Great

On our first night, the AC unit was not working properly. We asked for a fan and were told by the front desk that housekeeping would be asked to provide one. We didn't receive a response. The room was about 77 degrees overnight. One of us slept on the couch as the living area seemed cooler than the bedroom. On the 2nd day, we asked for the fan again and if the AC unit could be looked at while we were out for the day. When we came back and asked about the unit, there was a bit of confusion with communication at the front desk. They claimed not to know of the AC unit inspection, and again we asked for a fan. Finally, someone did come to the room and fixed the AC, and they did bring a fan. Unfortunately, the fan was covered in heavy dust, so we didn't use it, but the AC did work! All was well. Except for the 3rd night, which was the 4th of July, when we came back to the room from hiking, all of the hotel glassware and coffee cups that had been provided to us the prior nights were gone, except for one cup. This seemed odd, as we had been cleaning them ourselves. We notified staff so they wouldn't think we had taken the glasses/cups. And again, they promised to send someone up from housekeeping with a new mug. Nothing happened. The next morning, as we checked out, we did see paper cups in a plastic bag tied to our door. So, I guess someone in the late hours of the night did arrive with an alternative. So my main takeaway was a good hotel, but they need better communication.

The rooms were great! Well equipped. Spacious. Comfortable. The pool was super fun for the kids. Two jacuzzis. well located in town. The only caveat is that there was a band and loud music late right below us. The manager said it wasn't supposed to be and was a one- off situation. If that hadn't happened, it would be a 5 STAR completely!!!