Extérieur

Novotel York Centre – Avis

4 out of 5
Novotel York Centre
Fishergate, York, England

Avis

8,6

Excellent

Note de 10 – Excellent, d’après 482 avis sur 1001." "
Note de 8 – Bien, d’après 332 avis sur 1001." "
Note de 6 – Acceptable, d’après 119 avis sur 1001." "
Note de 4 – Médiocre, d’après 42 avis sur 1001." "
Note de 2 – Terrible, d’après 26 avis sur 1001." "

8,4/10

Propreté

8,8/10

Service et personnel

8,4/10

Commodités

8,6/10

État et installations de l’hébergement

8,2/10

Écoresponsabilité

Avis

8/10 – Bien

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en janvier 2022
Evie a répondu le 30 janv. 2022
Dear Guest, Thank you for your score following your recent stay. We hope you choose to stay with us again so we have the chance to make your experience a 10/10. Kind regards, Evie

8/10 – Bien

Voyageur vérifié

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en janvier 2020

10/10 – Excellent

Tiago

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great option for families.
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Ruth

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Quiet place out of the city centre, but walkable to all attractions. Good restaurant on site with decent options for breakfast and dinner.
Séjour de 3 nuits en mai 2024

10/10 – Excellent

bryony, Honolulu

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024

8/10 – Bien

shirley

Voyage en groupe
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Rooms were spacious and bright, good position for hotel as can walk into city, thought the charge for parking the car was a bit steep
Séjour de 3 nuits en mai 2024

10/10 – Excellent

Sandra, Alexandria

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage avec des animaux de compagnie
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Serca de todos los puntos de interés, tiene todo lo que se necesita para pasar un buen tiempo.
Séjour de 1 nuit en avril 2024
Alex a répondu le 6 mai 2024
¡Nos alegra mucho saber que disfrutaste de tu tiempo con nosotros! Estamos encantados de que encontraste nuestra ubicación conveniente para explorar todos los puntos de interés y que tuviste todo lo necesario para pasar un buen tiempo durante tu estancia. Siempre nos esforzamos por ofrecer una experiencia excepcional a nuestros huéspedes, y esperamos tener el placer de recibirte de nuevo en el futuro. ¡Gracias por tus amables palabras!

10/10 – Excellent

katherine

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Good clean convenient hotel, comfy bed. Nice reception/bar area. Didn’t have food but menu looked reasonable. Excellent EV charging- 4 charge points working on Charge Assist app which was easy to use and good value. Downside is the car park charge but that seems to apply to all hotels in York.
Séjour de 2 nuits en avril 2024

6/10 – Acceptable

Julie

Voyage de couple
Points faibles : Commodités
The property was okay but expensive for the roomsnd parking the rooms were okay but lots of stains on the carpets. The bathroom towels had marks on them even though they were washed location was good as near to everything. But wouldn't stay here again didn't eat here so do not know about the food
Séjour de 2 nuits en avril 2024

10/10 – Excellent

deborah, Mynydd Du

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
modern relaxed, good location, clean rooms
Séjour de 1 nuit en avril 2024

10/10 – Excellent

Sandra

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We lived that it was easy to find, central and modern. The staff were welcoming and friendly. The hotel was modern and breakfast was wholesome. We didn’t like paying the £16 parking but the river walks were special
Séjour de 1 nuit en avril 2024

10/10 – Excellent

Deborah

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Lovely hotel. Quiet. Nice location, walking distance into York. Friendly, help staff. Brilliant breakfast and a lovely atmosphere. Would definitely stay again!
Séjour de 1 nuit en avril 2024

8/10 – Bien

Loraine

Séjour de 2 nuits en avril 2024

6/10 – Acceptable

Stuart

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Short walk to city centre ideal for a short break.
Séjour de 1 nuit en avril 2024

2/10 – Terrible

aldrin alexander

Séjour de 1 nuit en mars 2024

8/10 – Bien

Sarah

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We couldnt find any milk
Séjour de 2 nuits en mars 2024

10/10 – Excellent

Michael

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024

8/10 – Bien

janet

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Clean hotel. Convenient parking
Séjour de 2 nuits en mars 2024

10/10 – Excellent

Luke

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very clean and friendly staff comfortable bed and the facilities in the room were as expected definitely will be coming back in the future 😊
Séjour de 1 nuit en mars 2024

8/10 – Bien

Sarah

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Check in speedy and efficient. Room is great value, though upper floors of hotel look tired and well used. Reception and bar & restaurant open plan and modern, with quirky fixtures and service. We were staying as we had concert tickets for the Barbican (just across the road) so happily paid the £16 (!) for secure overnight parking. Breakfast was excellent, with a full view of the barrage and riverside walkways. Staff were good at explaining the buffet and what was available. Lovely light room and fab coffee, I had a full english breakfast, husband had a continental. We Would recommend this hotel, it's excellent value for money, and its central location is ideal for exploring.
Séjour de 1 nuit en mars 2024
Pallavi a répondu le 11 mars 2024
Dear Sarah,Thank you for taking the time to share your detailed feedback with us. We're thrilled to hear that your check-in experience was speedy and efficient, and you found the room to be great value. Your comments on the upper floors are duly noted, and we appreciate your honesty as we continuously strive to improve.We're especially delighted that you had a positive dining experience during breakfast, appreciating the excellent buffet, the riverside view, and the helpful staff. Your recommendation means a lot to us, and we're glad you found our hotel to be excellent value for money.We look forward to hosting you again and appreciate your trust in us.Regards

10/10 – Excellent

Kim

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Very enjoyable
Great location, lovely room
Séjour de 2 nuits en février 2024
Nadiia a répondu le 28 févr. 2024
Dear Kim,Thank you so much for your kind words! We're delighted to hear that you enjoyed the location and found the room to your liking. We strive to provide a wonderful experience for our guests, and it's always rewarding to receive positive feedback. We hope to have the pleasure of hosting you again in the future!Kind regards,

10/10 – Excellent

Jamie

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en février 2024

6/10 – Acceptable

Clark

Voyage de couple
Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
The staff were excellent and the location is also great. Easy walk to the key sights of York. However, the property was dated, with stains to the carpet and issues in the bathroom. They were renovating several areas at the time which is good news.
Séjour de 1 nuit en février 2024

10/10 – Excellent

Ben

Séjour de 1 nuit en février 2024

10/10 – Excellent

Karl

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
.
Séjour de 1 nuit en février 2024

6/10 – Acceptable

Brendan

Voyage d’affaires
Points forts : Propreté
Points faibles : État et installations de l’hébergement
Séjour de 1 nuit en février 2024

10/10 – Excellent

Paul

Séjour de 1 nuit en février 2024

10/10 – Excellent

Nigel

Voyage en famille
Points forts : Service et personnel, état et installations de l’hébergement et confort de la chambre.
Quality hotel, very central
Modern look to foyer and rooms. Pool being renovated too but didn’t affect our stay. Central to York for all attractions. Would stay again if needed to be in York.
Séjour de 1 nuit en février 2024
Front office manager a répondu le 24 févr. 2024
Dear Nigel,Thank you for taking the time to leave us a review! We're thrilled to hear that you enjoyed the modern look of our foyer and rooms, and that our central location made it easy for you to explore all the attractions York has to offer. We apologize for any inconvenience caused by the pool renovation during your stay, and we're glad it didn't significantly impact your experience.We're always striving to improve, and your feedback is valuable to us. If you have any further suggestions on how we can make your next stay even better, please don't hesitate to let us know.We hope to welcome you back to York soon!

6/10 – Acceptable

Simin

Points forts : Propreté
Nice hotel but needs some TLC in the rooms
The hotel itself was lovely and the open plan reception and bar area was comfortable and warm. The staff were pleasant though some of them didn’t seem sure how to work things like the till and we were undercharged for a round of drinks which the bar woman then demanded I pay when I returned for more drinks as if this was my fault somehow. But all in all it was a good stay. The room itself was ok but the toilet was tiny and difficult to get in and out of without squeezing against the wall as you opened or closed the door and there were a few things that didn’t work - usb sockets next to the bed, a lamp from one side of the bed that was missing and there was just a hole where it was once fixed and the other was loose, the fridge in the room looked like it was meant to be in a cupboard and there was a cupboard with a large hole in the bottom and a wonky door I can only assume was for a previous fridge. On the 2nd night the tv stopped working. It reset itself to 1st Jan 2023 and even the guy from reception couldn’t get it working admitting that “I’ve not had any training on these new smart TV’s and neither has the maintenance guy”. He repeatedly switched it on and off but it wouldn’t connect to any service. He offered us some free drinks vouchers for the inconvenience but when I asked at reception the next day, they knew nothing about them. We were checking out that day anyway but it would’ve been nice to have been offered a coffee or something whilst we were waiting to leave.
Séjour de 2 nuits en février 2024

8/10 – Bien

DAN

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Quiet, comfortable and well located
Comfortable, quiet and ideally located for the event we were attending at York Barbican. Easy to get to by road too.
Séjour de 1 nuit en février 2024
Magdalena a répondu le 17 févr. 2024
Dear Dan,Thank you so much for taking the time to share your positive experience with us! We're delighted to hear that you found our accommodations comfortable and quiet. It's fantastic that our location was ideal for the event you were attending at York Barbican, and we're pleased to know that accessing our venue by road was convenient for you. We appreciate your kind words and look forward to welcoming you back for any future events or stays in the area. If there's anything specific you loved about your visit, feel free to share, as we always strive to enhance our guests' experiences.

6/10 – Acceptable

David

Séjour de 2 nuits en février 2024
Front office manager a répondu le 16 févr. 2024
Dear DavidThankyou for taking the time out of your day to leave us a review, we would very much appreciate some further feedback in relation to the score you have given your stay. If you could contact the hotel to highlight anything we can improve on for future guests that would be extremely helpful.Best regards

10/10 – Excellent

Karl

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en février 2024
Front office manager a répondu le 16 févr. 2024
Dear Karl Thankyou for taking the time to leave us a positive review. We sincerely appreciate it.Kind regards

10/10 – Excellent

Diane

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Excellent
Séjour de 1 nuit en février 2024
Front office manager a répondu le 16 févr. 2024
Dear DianeThankyou so much for leaving us a positive review. We are thrilled to hear you had such a great time and welcome you back again soon on your next trip to York.

6/10 – Acceptable

Sandra

Voyage en famille
Points forts : Service et personnel
Points faibles : Propreté
Bath was dirty and full of hair. 1 towel was used and covered in hair and make up. Shower screen was dirty. Carpet around the bin was covered in stains which looked awful. Bedside light was broken and hanging by the wire.
Séjour de 1 nuit en février 2024

10/10 – Excellent

Hayley

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great stay
Great stay
Séjour de 1 nuit en janvier 2024
Front office manager a répondu le 16 févr. 2024
Dear HayleyThankyou so much for the positive review of your stay with us. We greatly appreciate you taking the time to do so.Best regards

10/10 – Excellent

mark

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellent two night stay, would thoroughly recommend when visiting York..
Séjour de 2 nuits en janvier 2024
Front office manager a répondu le 16 févr. 2024
Dear MarkThankyou so much for taking the time to review your stay. We look forward to you staying again next time you are in York.Best regards

10/10 – Excellent

Martyn

Séjour de 2 nuits en février 2024

10/10 – Excellent

Gillian

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great value & parking
Stayed 1 night. Excellent location for Barbican & rest of York. Parking £15 but with little parking in York its a bonus. Room lovely, restaurant meal Excellent and all staff friendly. Have stayed before will stay again.
Séjour de 1 nuit en janvier 2024
Magdalena a répondu le 17 févr. 2024
Dear Gillian,Thank you so much for choosing to stay with us and for taking the time to share your wonderful feedback! We're thrilled to hear that our location, especially for the Barbican and the rest of York, met your expectations. We understand that parking in York can be a challenge, and we're glad our parking option proved to be a convenient bonus for you.It's heartening to know that you enjoyed your room and had an excellent dining experience in our restaurant. Our team works hard to provide a welcoming and friendly atmosphere, so we're delighted to receive your compliments. We truly appreciate your loyalty as a returning guest, and we look forward to hosting you again in the future. If there's anything specific you'd like to share about what made your stay memorable, please feel free to let us know. Safe travels, and see you again soon!

10/10 – Excellent

Andrew

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en janvier 2024

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Lovely stay
Lovely hotel, fantastic staff and a quiet, clean, comfortable room.
Séjour de 1 nuit en janvier 2024
Magdalena a répondu le 17 févr. 2024
Thank you so much for your kind words and positive review! We're thrilled to hear that you had a lovely experience at our hotel. Our dedicated staff takes great pride in providing fantastic service, and it's rewarding to know that their efforts made a positive impact on your stay.We're also delighted that you found your room to be quiet, clean, and comfortable. Creating a relaxing and welcoming environment for our guests is always a top priority for us.If there's anything specific that stood out to you during your stay or if there's anything we can improve upon for your next visit, please feel free to share. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future!

4/10 – Médiocre

Voyageur vérifié

Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement, confort de la chambre
Bathroom discomfort
We were given a disabled facilities room with a very high toilet and a very low sink. 1. I am very short and my feet didn’t touch the ground when sitting in the loo!! 2. I suffer from a bad back, which wasn’t helped by bending over every time I washed my hands! 3. The shower was difficult to use due to its central location and the curtain was in the way all the time! 4. The loo had no lid!! Very unhygienic!!! 5. The Bathroom needs a good refurb!
Séjour de 1 nuit en janvier 2024

8/10 – Bien

Lee

Points forts : Service et personnel, état et installations de l’hébergement et confort de la chambre.
Revisit
Another brief stop at this hotel. Generally ok service as able to check in early. Room spacious however plenty of stains on carpet which also looked tired. Breakfast was minimal and time was spent waiting for items to be replenish. Sausages were under cooked and had a very unusual taste
Séjour de 1 nuit en janvier 2024

6/10 – Acceptable

Mary

Points faibles : État et installations de l’hébergement
Disappointing.
The hotel is in a great location. However, the room was extremely dated. The toilet and bathroom are separate and there is no sink in the toilet to wash your hands. It was difficult to navigate to the bathroom from the toilet in the middle of the night. The rooms need sound proofing. I was constantly awakened by slamming doors. The bathroom needs to be re-grouted and the tap in the sink was very badly designed, you had to reach right back under the extending tap to reach the water flow. The carpet in the room was badly stained and there was staining up the wall in the toilet. The pillows were very flat; one was like a sliver of cotton wool and the other was rock hard. We asked for the room to be made up and they didn’t replenish the tissues, which had run out of. All in all, we were extremely disappointed.
Séjour de 2 nuits en janvier 2024

10/10 – Excellent

Sharon

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Lovely hotel
Lovely and clean hotel, round corner from Barbican and short bus journey into York itself
Séjour de 1 nuit en janvier 2024

10/10 – Excellent

Linda

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Lovely comfortable stay, room excellent.
Séjour de 2 nuits en janvier 2024
Emma L a répondu le 27 janv. 2024
Dear Linda Thankyou for taking the time to leave us a review, we really appreciate the positive feedback and will share this with the team.Kind regards

10/10 – Excellent

Carla

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Highly recommend for a business trip to York.
A lovely hotel. Modern and clean. The room was very comfortable with both a small bath and a shower. Nice restaurant, with a good selection of options and a very good breakfast. The staff were all really helpful and friendly. The parking is £16 for 24 hours which is quite expensive but parking is generally expensive in York. Easy walking distance from the city centre - around 15 minutes to the Shambles from the hotel.
Séjour de 1 nuit en janvier 2024
reception a répondu le 21 janv. 2024
Dear Carla,Thank you for choosing Novotel York Centre for your recent business trip to York. We truly appreciate your kind words and recommendation. It is delightful to hear that you found our hotel to your standard. We are also pleased to know that you had a pleasant dining experience in our restaurant and enjoyed what we had to offer. Our team takes pride in providing helpful and friendly service, so it is wonderful to hear that they met your expectations.Thank you once again for your feedback. We hope to have the opportunity to welcome you back to Novotel York Centre in the future.Best regards,Novotel York Centre

8/10 – Bien

Janet

Voyage de couple
The only downside is that the heating was not efficient, the room was chilly. The positive being the food. Lovely meal and the morning bacon bap was the best I can ever remember having …thank you and well done
Séjour de 2 nuits en janvier 2024
Reception a répondu le 21 janv. 2024
Dear Janet, Thank you for taking the time to share your feedback with us. We appreciate your kind words about our food, and we're thrilled to hear that you enjoyed your meal in the restaurant. We apologize for any inconvenience caused by the heating not being efficient. Your comments have been noted, and we will take them into account. We hope to welcome you back to Novotel York Centre in the future. Warm regards,Novotel York Centre

10/10 – Excellent

Carla

Séjour de 1 nuit en janvier 2024
Emma L a répondu le 28 janv. 2024
Thankyou for taking the time to leave us a review. We are glad you enjoyed our stay.

8/10 – Bien

Rachelle

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en janvier 2024

10/10 – Excellent

Alvin, HUNTINGDON

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe
Points forts : Propreté, service et personnel et commodités.
Sad that the pool is gone, hope it will be refurbished.
Séjour de 2 nuits en décembre 2023