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The Ritz-Carlton, Xi'an

5.0 star property
Luxury hotel with 3 restaurants connected to a shopping center in Xi'an

Choose dates to view prices

Photo gallery for The Ritz-Carlton, Xi'an

Lobby sitting area
2 bars/lounges, lobby lounge, rooftop bar
2 bars/lounges, lobby lounge, rooftop bar
2 bars/lounges, lobby lounge, rooftop bar
Outdoor banquet area
VIP Access

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool
  • Spa
  • Parking available
  • Housekeeping
  • Air conditioning

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Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Room, 2 Double Beds, Non Smoking, City View

1 bedroom, premium bedding, minibar, in-room safe

Room, 2 Double Beds, Non Smoking, City View

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LED TV
Pillow menu
  • 538 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking, City View

1 bedroom, premium bedding, minibar, in-room safe

Room, 1 King Bed, Non Smoking, City View

10.0 out of 10
Exceptional
(1 review)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LED TV
Pillow menu
  • 538 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom, Non Smoking, City View

2 bars/lounges, lobby lounge, rooftop bar

Club Suite, 1 Bedroom, Non Smoking, City View

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Executive Lounge
Free cribs/infant beds
  • 1184 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

1 bedroom, premium bedding, minibar, in-room safe

Room, 1 King Bed, City View

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LED TV
Pillow menu
  • 797 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, City View

1 bedroom, premium bedding, minibar, in-room safe

Room, 1 King Bed, Non Smoking, City View

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LED TV
Pillow menu
  • 538 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, City View

1 bedroom, premium bedding, minibar, in-room safe

Room, 2 Double Beds, Non Smoking, City View

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LED TV
Pillow menu
  • 538 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, Non Smoking, City View

2 bars/lounges, lobby lounge, rooftop bar

Club Room, 1 King Bed, Non Smoking, City View

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Executive Lounge
Free cribs/infant beds
LED TV
  • 538 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Non Smoking, City View

2 bars/lounges, lobby lounge, rooftop bar

Club Room, 2 Double Beds, Non Smoking, City View

10.0 out of 10
Exceptional
(1 review)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Executive Lounge
Free cribs/infant beds
LED TV
  • 538 sq ft
  • Sleeps 2
  • 2 Double Beds

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About the area

Map
No. 50, Keji 2nd Road, Xi'an, Shaanxi, 710075

What's nearby

  • Xi'an City Walls - 6 min drive - 5.4 km
  • Drum Tower - 7 min drive - 5.8 km
  • Shaanxi History Museum - 7 min drive - 6.9 km
  • Giant Wild Goose Pagoda - 9 min drive - 8.2 km
  • Xi'an Bell Tower - 9 min drive - 8.3 km

Getting around

  • Tiyuchang Station - 7 min drive
  • Xi'an East Station - 15 min drive
  • Xi'an (XIY-Xianyang Intl.) - 40 min drive

Restaurants

  • ‪心邸商务会所 - ‬10 min walk
  • ‪乡村基 - ‬6 min walk
  • ‪天迴镇 - ‬11 min walk
  • ‪枫叶苑南区 - ‬7 min walk
  • ‪SPR Coffee - ‬6 min walk

About this property

The Ritz-Carlton, Xi'an

Luxury hotel remodeled in 2019 and located near Shaanxi History Museum
Located close to Drum Tower, The Ritz-Carlton, Xi'an provides a shopping mall on site, a garden, and dry cleaning/laundry services. Treat yourself to spa services, such as a massage, a facial, or a body treatment. At the 3 on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and Chinese cuisine. Fitness classes and yoga classes are offered at the 24-hour health club; The Ritz-Carlton, Xi'an also has 2 bars and a conference center. Stay connected with free in-room WiFi.
Other perks at this hotel include:
  • An indoor pool and a children's pool, with sun loungers and a lifeguard on site
  • Buffet breakfast (surcharge), self parking (surcharge), and an electric car charging station
  • A banquet hall, smoke-free premises, and tour/ticket assistance
  • A porter/bellhop, a front-desk safe, and concierge services
Room features
All 283 individually furnished rooms boast comforts such as 24-hour room service and premium bedding, as well as perks like pillow menus and laptop-friendly workspaces.
Extra amenities include:
  • Children's slippers and free infant beds
  • Recycling and LED light bulbs
  • Bathrooms with rainfall showers and designer toiletries
  • Electric kettles, heating, and daily housekeeping

Languages

Chinese (Mandarin), English

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (CNY 72 per day; includes in/out privileges)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 268 for adults and CNY 268 for children
  • 2 bars/lounges
  • 3 restaurants

Restaurants on site

  • Flair天韵
  • Lobby Lounge大堂吧
  • Tasuro 炙焰
  • Xian Kitchen 鲜厨房
  • 景轩

Things to do

  • 24-hour health club
  • Children's pool
  • Fitness classes
  • Indoor pool
  • Shopping mall
  • Yoga classes

Family friendly

  • Children's pool
  • In-room crib
  • Laundry facilities
  • Lifeguards on site
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference center

Outdoors

  • Garden
  • Pool loungers

Spa

  • Facials
  • Massage
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Transfer shower
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 27 floors
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2016
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Lifeguards
  • No plastic coffee stirrers
  • Renovated entire property - May 2019
  • Rooftop garden
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Children's slippers
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LED TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in fee: 100 percent of room rate
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CNY 408.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CNY 1000 per day

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CNY 268 for adults and CNY 268 for children
  • Self parking fee: CNY 72 per day (in/out privileges)
  • Early check-in fee: 100 percent of room rate (subject to availability)
  • Rollaway bed fee: CNY 408.0 per night
  • Laundry fee: CNY 200 per stay
  • Spa fee: CNY 2980 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 6:00 AM to 11:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the swimming pool, health club, or fitness facility, while guests under 12 years old are only allowed in the swimming pool, health club, and fitness facility with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

The Ritz-Carlton, Xi'an Hotel
The Ritz-Carlton, Xi'an Xi'an
The Ritz-Carlton, Xi'an Hotel Xi'an

Frequently asked questions

Does The Ritz-Carlton, Xi'an have a pool?

Yes, this property has an indoor pool and a children's pool. Pool access is from 6:00 AM–11:00 PM.

How much does it cost to stay at The Ritz-Carlton, Xi'an?

As of Jul 19, 2025, prices found for a 1-night stay for 2 adults at The Ritz-Carlton, Xi'an on Aug 17, 2025 start from CA $220.01, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Ritz-Carlton, Xi'an pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Ritz-Carlton, Xi'an?

Self parking is available for CNY 72 per day. Limited spots are available.

What time is check-in at The Ritz-Carlton, Xi'an?

Check-in start time: 2:00 PM; Check-in end time: 11:30 PM. A 100% fee applies for early check-in (subject to availability). After-hours check-in is not available.

What time is check-out at The Ritz-Carlton, Xi'an?

Check-out is at 11:30 AM.

Where is The Ritz-Carlton, Xi'an located?

Located in Yanta Qu, this luxury hotel is within 6 mi (10 km) of Xi'an City Walls, Shaanxi History Museum, and Drum Tower. Xi'an Bell Tower and Giant Wild Goose Pagoda are also within 6 mi (10 km).

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The Ritz-Carlton, Xi'an Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 61 out of 67 reviews
Rating 8 - Good. 3 out of 67 reviews
Rating 6 - Okay. 3 out of 67 reviews
Rating 4 - Poor. 0 out of 67 reviews
Rating 2 - Terrible. 0 out of 67 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jose Ramon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, would return
Stayed 2 nights in Jun 2025

10/10 Excellent

Howard

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property. Exceptionally thoughtful people.
Stayed 3 nights in Jun 2025

10/10 Excellent

Xiuqiang

Liked: Cleanliness, amenities, property conditions & facilities
Great service and wonderful entertainment
Stayed 1 night in Jun 2025

10/10 Excellent

Roy

Liked: Cleanliness, amenities, property conditions & facilities
Very nice property with great service. Highly recommended
Stayed 5 nights in Jun 2025

10/10 Excellent

Nancy

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel. Big rooms. Comfortable beds. Friendly and helpful English speaking staff. Extensive, tasty breakfast and dinner buffets. Chinese restaurant is beautiful and has excellent food and service. Adjacent to a mall that has lots of other restaurants. Lovely spa and pool. Would definitely stay here on next visit.
Stayed 3 nights in Jul 2025

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only downside is the location
Stayed 2 nights in May 2025

10/10 Excellent

Claudia

Liked: Staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Jun 2025

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Professional and exemplary customer service from front desk, room service, spa and checkout.
Stayed 2 nights in Apr 2025

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff attentive and professional. Highly recommended
Stayed 1 night in Apr 2025

10/10 Excellent

Zhaoyang

Liked: Staff & service, amenities, property conditions & facilities
Cleanses and friendly staff . Foods are very good
Stayed 1 night in Mar 2025

10/10 Excellent

Peng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great services
Stayed 1 night in Nov 2024

10/10 Excellent

Qiwen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was excellent and really kids friendly.
Stayed 4 nights in Jun 2024

10/10 Excellent

ADELE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing experience - exceptional in every possible way. One of the best hotels we have ever stayed in. Rooms, staff, food - all was just fabulous and unforgettable.
Stayed 1 night in Sep 2024

10/10 Excellent

Nan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unforgettable experience
Stayed 4 nights in Jan 2025

10/10 Excellent

Zhiqiang

Liked: Cleanliness, amenities, property conditions & facilities
Nice and clean
Stayed 4 nights in Nov 2024

6/10 Okay

Ming Hong

Liked: Staff & service, amenities
The water temperature in the shower sometimes fluctuates, cyclying between luke warm and scolding hot.
Stayed 1 night in Oct 2024

6/10 Okay

Chin Shiang

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness

Smoking allowed and not stopped immediately

The hotel allowed some guests to smoke. This made the entire floor reeking of cigarette smell. We made a complaint but it looks like not much was done as we saw the culprit smoking from a pipe near the lift lobby the following day. Not acceptable for a Ritz Carlton!
Stayed 3 nights in Oct 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Ritz Carlton Xi'an was truly exceptional, thanks to the impeccable service provided by Chief Concierge, Edward Miao. He went above and beyond his duties to ensure that every aspect of our stay was meticulously planned and executed flawlessly. From the moment we arrived, all our requests were promptly attended to, leaving us feeling completely at ease and well taken care of throughout our entire stay. Edward's attention to detail and his genuine dedication to creating a delightful experience for us truly made our time at the Ritz Carlton Xi'an unforgettable. His personalized recommendations and insider knowledge of the city truly enriched our visit, allowing us to experience the best that Xi'an has to offer. Our stay at Ritz Carlton Xi'an was made truly exceptional by the remarkable service provided by the service staff. Their unwavering commitment to ensuring our comfort and satisfaction made all the difference, and we are immensely grateful. Thank you for surpassing our expectations and for creating a delightful and memorable experience for us.

10/10 Excellent

Yelena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a lush and beautiful hotel. The room was wonderful, nice beds and the lightning system was simply impressive! Bathroom was also something else! Pool, spa all well kept and luxurious. The check in was quick and in the room (not in the frontdesk as usual) which made it feel quite special. Staff is friendly and welcoming. My only suggestion is to hire more English speaking personnel. When calling frontdesk it was very complicated to understand and would get "my English is not very good" and was transferred to a supervisor. Happened twice. The personnel really seems polite and eager to help, dont get me wrong, but the language barrier makes it difficult. Same at the restaurant, the ladies in the entrance had to go find someone that spoke English. Luckily there is always someone :) . Nora's help with late check out was outstanding, very fast in her response and helped arrange airport pick up. Overall, it was a delightful stay, I would stay again without a doubt
Stayed 2 nights in Jul 2024

10/10 Excellent

Dante

Liked: Amenities, property conditions & facilities
Muy buena
Stayed 1 night in May 2025

10/10 Excellent

Wiktor

Stayed 2 nights in Apr 2025

10/10 Excellent

MIHALACHE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Kam Ling

Liked: Cleanliness, staff & service, property conditions & facilities
方便 有地鐵站 大商場
Stayed 3 nights in Apr 2025

10/10 Excellent

INTERCHEM CORP

Stayed 2 nights in Dec 2024

10/10 Excellent

Jeong-Ho

Stayed 2 nights in Feb 2025