My wife and I booked here for 2 nights, we are both pensioners and have travelled extensively throughout the UK, this was the worst experience we have ever had and totally ruined our weekend break and I really don’t know where to start!
Let’s try, room 15, tiny, box room that should not even be used for single occupancy never mind a double, no wardrobe or dresser for storage, we lived out of suitcase, no coat hangers, no seats, no windows! There was a skylight which we had no control over; this was covered in bird droppings! Shower/toilet room smelled of urine, carpet was dirty, second night we were kept awake till 2am by loud music, we weren’t sure whether this was downstairs or an adjacent building but as I say we couldn’t close the skylight to dim the noise, but even if we had closed it we would have been too hot.
TV remote was filthy; we bought some antibacterial wipes ourselves to clean this, room door closed with Yale lock but we were unable to ‘lock it’ as this was broken.
Toilet macerator was noisy and constantly making ‘rumbling noises’ which we did not understand at first.
The only thing that appeared to be acceptable was the bed linen ‘appeared’ to be clean.
We wanted to book into another establishment but all were full due to social events planned over the weekend.
We did not complain because to be honest we were in a state of shock and though we’d just soldier on and look forward to getting home.