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88 Palms Hotel & Event Center – Avis

2 out of 5
88 Palms Hotel & Event Center
1901 Palm Beach Lakes Blvd, West Palm Beach, FL

Avis

5,6
Note de 10 – Excellent, d’après 194 avis sur 1016." "
Note de 8 – Bien, d’après 154 avis sur 1016." "
Note de 6 – Acceptable, d’après 188 avis sur 1016." "
Note de 4 – Médiocre, d’après 167 avis sur 1016." "
Note de 2 – Terrible, d’après 313 avis sur 1016." "

5,8/10

Propreté

6,8/10

Service et personnel

5,2/10

Commodités

5,2/10

État et installations de l’hébergement

5,8/10

Écoresponsabilité

Avis

10/10 – Excellent

Joëlle

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Bel hôtel, près de l'aéroport. Bar et restaurant sur place.
Séjour de 1 nuit en mars 2023
GM a répondu le 12 mars 2023
Dear Joëlle,Thank you for allowing us the pleasure of hosting you! We appreciate your feedback and your positive review. We hope to see you back anytime you return to the area.Sincerely,Melissa CockerhamGeneral Manager

6/10 – Acceptable

Marilyn

Points forts : Propreté, service et personnel et confort de la chambre.
Propre mais pas de frigo dans la chambre. Personnel très gentil !
Séjour de 1 nuit en décembre 2022

8/10 – Bien

RaShaunda

Voyage en famille avec de jeunes enfants, Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
LOVELY PLACE TO STAY, & THE STAFF IS VERY HELPFUL, & FRIENDLY.
Séjour de 2 nuits en mai 2024

8/10 – Bien

Jhan Carlos

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Good
Séjour de 2 nuits en mai 2024

8/10 – Bien

Brian

Points forts : Propreté, service et personnel et commodités.
Great place to stay. Check in and check out was easy. Bathtub had a leak but overall a great experience
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Victoria

Points forts : Service et personnel
Points faibles : Propreté, commodités et état et installations de l’hébergement.
The front desk clerk was wonderful, but our room had no toilet paper in it. The bathroom door hit the toilet and the outside was not attractive and around the pool area was very messy.
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Josefina

Points forts : Commodités
Bonito hotel
Séjour de 1 nuit en mai 2024

6/10 – Acceptable

Terrance

Points faibles : Service et personnel, commodités et état et installations de l’hébergement.
Overnight manager has terrible communication skill very rude other then that the stay was good
Séjour de 3 nuits en mai 2024

6/10 – Acceptable

Cie

Voyage de couple, Voyage d’affaires
Points forts : Propreté, commodités et état et installations de l’hébergement.
I think the carpet was moldy. I walked on it bar4efoot and it was gummy! The bathroom and fixtures were clean. They ran out of coffee. For the rice I can see that it was worth what I paid. The safe was inoperable. I could hardly pull out the handle to take a shower but within 10 minutes the plumber showed up and fixed it. The place is OK...a roof over your head. Safe and convenient.
Séjour de 2 nuits en mai 2024

10/10 – Excellent

DaMarco

Points forts : État et installations de l’hébergement
Séjour de 1 nuit en mai 2024

8/10 – Bien

Dairis

Good
Séjour de 1 nuit en mai 2024
General Manager a répondu le 22 mai 2024
Thank you for your encouraging review! We are thrilled to see that you appreciated our friendly staff and excellent value. From all of us here at 88 Palms & Conference Center, we're grateful for your business and would love to serve you again soon

2/10 – Terrible

William

Voyage d’affaires
Points forts : Service et personnel, commodités
Points faibles : Propreté
There was no hot water at all So I got a different room still no hot water and then I saw roaches so I chose to get a different hotel
Séjour de 2 nuits en mai 2024
General Manager a répondu le 22 mai 2024
The issues you raise are important to us. Please accept our apologies for any concerns about unwelcome visitors as well as for any distress about how the situation was handled. We'll look into your comments further, and we'd appreciate the chance to provide you with the high-quality accommodations you expect and deserve

4/10 – Médiocre

Thomas

Voyage d’affaires
Points faibles : Service et personnel, état et installations de l’hébergement
The hotel is old. They put a little money in 5 years ago? This room, on 6th floor, did NOT smell like mildew. Last 3, on floor 4 & 5, did have a distinct odor! The shower pressure is weak and had warm water!??? Again, worst, most ridiculous part is the “cable situation”!?!? It would be embarrassing for 1974! 2-38(?) with 7-8 channels having no reception! Several duplicates!??? Don’t think ABC, CBS, NBC are included!?!? 2 popular channnels, TBS & TNT, have NO VOLUME!?!??? The front desk told me it’s been a year since key-card entry was available after hours!?!? Electronic readers don’t work!
Séjour de 2 nuits en mai 2024
General Manager a répondu le 22 mai 2024
Our goal is to exceed your expectations, and from the look of your survey while there were a few areas where we did hit this mark, there was unfortunately some areas where we were not able to achieve this. If you are in the area again, we'd be grateful for another chance to impress you as we work on improving the property.

6/10 – Acceptable

Edwin

Voyage de couple
Points forts : Service et personnel
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Property needs a new overhall...Staff was great and went out of there way to greet us!As far as room , it was outdated...I would stay again if I had to in a pinch of time...there was no roaches or bugs whitch I was really happy with...Elevators smelled.
Séjour de 3 nuits en mai 2024
General Manager a répondu le 16 mai 2024
Our amazing staff works hard to ensure all our guests have everything they need and will be proud you appreciated their commitment to service with a smile. Thank you for the lovely review! Please come stay at 88Palms & Event Center again soon

10/10 – Excellent

Marie

Points forts : Commodités, état et installations de l’hébergement
Friendly
Séjour de 1 nuit en février 2024
General Manager a répondu le 15 mai 2024
Thank you for your encouraging review! We are thrilled to see that you appreciated our friendly staff and excellent value. From all of us here at 88 Palms & Conference Center, we're grateful for your business and would love to serve you again soon

10/10 – Excellent

Cara

Séjour de 2 nuits en mai 2024
General Manager a répondu le 15 mai 2024
Thank you for your encouraging review! We are thrilled to see that you appreciated our friendly staff and excellent value. From all of us here at 88 Palms & Conference Center, we're grateful for your business and would love to serve you again soon

10/10 – Excellent

Rich

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Good
Séjour de 2 nuits en mai 2024
General Manager a répondu le 14 mai 2024
Thank you for your encouraging review! We are thrilled to see that you appreciated our friendly staff and excellent value. From all of us here at 88 Palms & Conference Center, we're grateful for your business and would love to serve you again soon

4/10 – Médiocre

Thomas

Voyage d’affaires
Points faibles : État et installations de l’hébergement
It’s an old(er) x-Ramada. They spent a little money on common areas/hallways. The rooms are outdated! Shower has minimal to zero hot water! Furniture is nasty(stains!) **most objectionable to me is the tv/cable!?!?? Small tv(possibly a monitor?) that emits buzzing sounds on a lot of channels! Only a handful of channels available! 2 popular(TBS/TNT) channels have ZERO/NO sound!?!?!? That’s an embarrassment. Pillows are miserable.
Séjour de 1 nuit en mai 2024
General Manager a répondu le 10 mai 2024
Thank you for sharing your experience with us, it saddens us that we were rated 2 stars. Please accept our apologies for not meeting your expectations. During your next visit to the area, we hope you consider giving us another chance so we may provide the experience you were seeking

10/10 – Excellent

Daniel

Voyage de couple
Points forts : Commodités
Good people work there
Séjour de 1 nuit en mai 2024
General Manager a répondu le 10 mai 2024
Thank you for your encouraging review! We are thrilled to see that you appreciated our friendly staff and excellent value. From all of us here at 88 Palms & Conference Center, we're grateful for your business and would love to serve you again soon

6/10 – Acceptable

Sarah, Orlando

Points faibles : Service et personnel, état et installations de l’hébergement
Séjour de 1 nuit en mai 2024
General Manager a répondu le 10 mai 2024
Thanks for sharing on your stay

8/10 – Bien

Cornelius

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very clean and close to I95
Séjour de 2 nuits en avril 2024
General Manager a répondu le 6 mai 2024
Thanks for sharing on your stay we look forward to your return

6/10 – Acceptable

Blake

Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
Séjour de 1 nuit en mai 2024
General Manager a répondu le 6 mai 2024
Thanks for sharing please visit again soon

8/10 – Bien

Linda

Séjour de 1 nuit en avril 2024

4/10 – Médiocre

Thomas

Voyage d’affaires
It’s an old(er) hotel. 3-5(?) years ago a little money was put in but funds must of dried up? Gave up “Ramada” and quit updating!?!? This room smelled really bad, mildew!!!! A/c was weak? Shower was awful, no pressure, awhile to get warm!??? This am no hot water???? Again, same TV issues as last time. Limited channels, 2 popular channels, TBS/USA, had NO volume!?!?? Same last visit in different room?!?!??!? Smell was way stronger this room than last
Séjour de 1 nuit en mai 2024
General Manager a répondu le 3 mai 2024
We welcome all feedback, and we thank you for taking the time to share your comments on your recent visit with us. It is unfortunate to hear about your concerns regarding the property. In addition, we will investigate the other issues that you mentioned, and work to correct those, as necessary. Once again, thank you for taking the time to share your thoughts, and we hope to see you again in the future so that we can show you a fuller experience

6/10 – Acceptable

Thomas

It’s an old(er) property. A few years back, it was Ramada, they were “remodeling”…it seems they did the minimum. Below average trades as paint is smeared on frames, fixtures, etc Room was clean, furnishings ok Shower took awhile to get warm water. Tv had minimum (31) channels and 5-6 of those didn’t connect? 2 stations had no volume!?!? It’s ok
Séjour de 1 nuit en avril 2024
General Manager a répondu le 29 avr. 2024
Thank you for sharing your experience with us, it saddens us that we were rated 1 stars. Please accept our apologies for not meeting your expectations. During your next visit to the area, we hope you consider giving us another chance so we may provide the experience you were seeking

2/10 – Terrible

Eric

Points faibles : Service et personnel, commodités et état et installations de l’hébergement.
I was unable to check-in with the digital wallets payments. This was also post hospitalization and wasted money with Lyft. They also don't use cash as a method of payment.
Séjour de 2 nuits en avril 2024
General Manager a répondu le 29 avr. 2024
Thank you for sharing your experience with us, it saddens us that we were rated 1 stars. Please accept our apologies for not meeting your expectations. During your next visit to the area, we hope you consider giving us another chance so we may provide the experience you were seeking

8/10 – Bien

Gary

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Good value Convenient to items of interest
Séjour de 1 nuit en avril 2024
General Manager a répondu le 23 avr. 2024
Thank you for your encouraging review! We are thrilled to see that you appreciated our friendly staff and excellent value. From all of us here at 88 Palms & Conference Center, we're grateful for your business and would love to serve you again soon

10/10 – Excellent

Matt

Voyage de couple
Points forts : Service et personnel
Points faibles : Commodités
TV didn't work properly, ac noisy and didn't cool room properly
Séjour de 2 nuits en avril 2024
General Manager a répondu le 22 avr. 2024
We are distressed to hear about your experience. Please accept our apologies for any concerns about you AC and TV. We will investigate this further. Feedback like yours helps us improve, and we will pass your comments along to the appropriate staff members. If you are in the area again, we'd be grateful for another chance to impress you."

4/10 – Médiocre

Robinson

Séjour de 2 nuits en avril 2024
General Manager a répondu le 22 avr. 2024
Thank you for letting us know about your stay with us. Guests are always encouraged to share any issues with our staff, as we want to handle any matters that arise promptly. In the future, please do not hesitate to let us know of any issues as they arise so we can promptly address them. We'd love nothing more than to welcome you back for a better overall experience

8/10 – Bien

Kelly

Points faibles : État et installations de l’hébergement
Older property, not in great shape, but relatively clean for the product. Heavy smell of marijuana throughout the hotel sketchy clientele, apathetic staff. Isn’t the greatest.
Séjour de 1 nuit en avril 2024
General Manager a répondu le 29 avr. 2024
"Our amazing staff works hard to ensure all our guests have everything they need and will be proud you appreciated their commitment to service with a smile

10/10 – Excellent

marilda

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great place to stay
Séjour de 1 nuit en avril 2024
General Manager a répondu le 19 avr. 2024
Thank you for your encouraging review! We are thrilled to see that you appreciated our friendly staff and excellent value. From all of us here at 88 Palms & Conference Center, we're grateful for your business and would love to serve you again soon

10/10 – Excellent

Elda

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very nice place and very clean
Séjour de 1 nuit en mars 2024
General Manager a répondu le 11 avr. 2024
Thank you for your encouraging review! We are thrilled to see that you appreciated our friendly staff and excellent value. From all of us here at 88 Palms & Conference Center, we're grateful for your business and would love to serve you again soon

2/10 – Terrible

Annie

Points faibles : Propreté, état et installations de l’hébergement
The bedding in the room was not clean. Soon arrival to our room there were roaches.
Séjour de 1 nuit en avril 2024
General Manager a répondu le 11 avr. 2024
Thank you for sharing your experience with us, it saddens us that we were rated 1 star. Please accept our apologies for not meeting your expectations. We will investigate the issue that you mentioned, and work to correct as necessary. Once again, thank you for taking the time to share your thoughts, and we hope to see you again in the future so that we can show you a fuller experience

10/10 – Excellent

Anthony

Séjour de 1 nuit en avril 2024
General Manager a répondu le 8 avr. 2024
Thank you for your encouraging review! We are thrilled to see that you appreciated our friendly staff and excellent value. From all of us here at 88 Palms & Conference Center, we're grateful for your business and would love to serve you again soon

6/10 – Acceptable

Jasmin

Points faibles : État et installations de l’hébergement
Séjour de 1 nuit en mars 2024
General Manager a répondu le 1 avr. 2024
Thank you for sharing your experience with us, it saddens us that we were rated 3 stars. Please accept our apologies for not meeting your expectations. During your next visit to the area, we hope you consider giving us another chance so we may provide the experience you were seeking

4/10 – Médiocre

Joanne

Voyage en famille
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
The hotel is super outdated and the floor plan is horrible. Our room looked like it hadn’t been cleaned in weeks
Séjour de 2 nuits en février 2024
General Manager a répondu le 1 avr. 2024
Thank you for sharing your experience with us, it saddens us that we were rated 2 stars. Please accept our apologies for not meeting your expectations. During your next visit to the area, we hope you consider giving us another chance so we may provide the experience you were seeking

6/10 – Acceptable

Jose B

Voyage en famille, Voyage d’affaires
Points forts : Service et personnel
Points faibles : Commodités, état et installations de l’hébergement
To old
Séjour de 3 nuits en mars 2024
General Manager a répondu le 1 avr. 2024
Thank you for sharing your experience with us, it saddens us that we were rated 3 stars. Please accept our apologies for not meeting your expectations. During your next visit to the area, we hope you consider giving us another chance so we may provide the experience you were seeking

10/10 – Excellent

Eshiea

Séjour de 1 nuit en mars 2024
General Manager a répondu le 18 avr. 2024
Thank you for your encouraging review! We are thrilled to see that you appreciated our friendly staff and excellent value. From all of us here at 88 Palms & Conference Center, we're grateful for your business and would love to serve you again soon

2/10 – Terrible

Luz

Voyage en famille
Points faibles : Propreté, état et installations de l’hébergement
This place is full of druggies , dirty , roaches , rusty and broken furniture . Worse place I have ever stayed at and if it wasn’t so late I would have left but stayed till the morning then left . Never again . I couldn’t even shower it was so dirty . Had a roach by my bed I had to kill . Do not stay here !!!
Séjour de 1 nuit en mars 2024
General Manager a répondu le 28 mars 2024
"We appreciate you reaching out to notify us of your recent experience at our property. We're very sorry to hear of the unfortunate issues you encountered with pests in your room and for any inconvenience and discomfort this may have caused. While we do treat our property on a regular basis, we will share these concerns with our service provider to ensure this problem is resolved. Please accept our apologies.

6/10 – Acceptable

Rita

Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
Séjour de 4 nuits en mars 2024
General Manager a répondu le 28 mars 2024
"Thank you for letting us know about your stay with us. Guests are always encouraged to share any issues with our staff, as we want to handle any matters that arise promptly

8/10 – Bien

Toral

Séjour de 1 nuit en mars 2024
General Manager a répondu le 18 avr. 2024
Thank you for your encouraging review! We are thrilled to see that you appreciated our friendly staff and excellent value. From all of us here at 88 Palms & Conference Center, we're grateful for your business and would love to serve you again soon

8/10 – Bien

Kristina

Voyage de couple
Points faibles : Commodités
Only thing I would say about the property is update the amenities. And put a fan in the bathroom for ventilation. Add a few more cable options. I feel like I spent a lot of money on this room for an outdated experience with my stay. Other then that. It was cool.
Séjour de 2 nuits en mars 2024
General Manager a répondu le 28 mars 2024
Thank you for your encouraging review! We are thrilled to see that you appreciated our friendly staff and excellent value. From all of us here at 88 Palms & Conference Center, we're grateful for your business and would love to serve you again soon

2/10 – Terrible

Jeffrey

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
I was not there for 2 nights and they wont give deposit back. Who did they let in my room
Séjour de 1 nuit en mars 2024
General Manager a répondu le 28 mars 2024
"Thank you for sharing your experience with us, it saddens us that we were rated 1 stars. Please accept our apologies for not meeting your expectations. During your next visit to the area, we hope you consider giving us another chance so we may provide the experience you were seeking

10/10 – Excellent

Joseph

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Clean rooms, friendly staff, very affordable.
Séjour de 4 nuits en mars 2024
General Manager a répondu le 25 mars 2024
Thank you for your encouraging review! We are thrilled to see that you appreciated our friendly staff and excellent value. From all of us here at 88 Palms & Conference Center, we're grateful for your business and would love to serve you again soon

2/10 – Terrible

Kiara

Séjour de 2 nuits en mars 2024
General Manager a répondu le 18 avr. 2024
Thank you for letting us know about your stay with us. Guests are always encouraged to share any issues with our staff, as we want to handle any matters that arise promptly. In the future, please do not hesitate to let us know of any issues as they arise so we can promptly address them. We'd love nothing more than to welcome you back for a better overall experience

8/10 – Bien

Erik, Riverview

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice looking property
Séjour de 1 nuit en janvier 2024
General Manager a répondu le 25 mars 2024
Thank you for your encouraging review! We are thrilled to see that you appreciated our friendly staff and excellent value. From all of us here at 88 Palms & Conference Center, we're grateful for your business and would love to serve you again soon

2/10 – Terrible

Denise

Voyage d’affaires
Points forts : Service et personnel
Points faibles : Propreté, commodités et état et installations de l’hébergement.
It was the worst hotel I have ever stayed at. It wasn't dirty....it was filthy
Séjour de 2 nuits en mars 2024
General Manager a répondu le 25 mars 2024
Thank you for sharing your experience with us, it saddens us that we were rated 1 star. Please accept our apologies for not meeting your expectations. During your next visit to the area, we hope you consider giving us another chance so we may provide the experience you were seeking

10/10 – Excellent

Luisi

Séjour de 1 nuit en décembre 2023
General Manager a répondu le 25 mars 2024
Thank you for your encouraging review! We are thrilled to see that you appreciated our friendly staff and excellent value. From all of us here at 88 Palms & Conference Center, we're grateful for your business and would love to serve you again soon

6/10 – Acceptable

Nilangela

Points faibles : État et installations de l’hébergement
Séjour de 1 nuit en mars 2024
General Manager a répondu le 22 mars 2024
Thank you for sharing your experience with us, it saddens us that we were rated 1 stars. Please accept our apologies for not meeting your expectations. During your next visit to the area, we hope you consider giving us another chance so we may provide the experience you were seeking

10/10 – Excellent

Victor

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Everything was good.
Séjour de 2 nuits en mars 2024
General Manager a répondu le 21 mars 2024
Thank you for your encouraging review! We are thrilled to see that you appreciated our friendly staff and excellent value. From all of us here at 88 Palms & Conference Center, we're grateful for your business and would love to serve you again soon