Dear Eric, We are disappointed to see your rating and apologize that you did not enjoy your stay with us. We would appreciate hearing from you where we could have made improvements. Thank you and we hope you will visit us again.Sincerely, Brian LeClair, General Manager

Dear William,Thank you for the feedback. We regret your stay was not perfect and hope you will return for a better experience.Sincerely,Darlene RatteGeneral Manager

Thank you!

Thank you for your kind comments. We greatly appreciate those people that take the time to share positive comments with us! Thank you for your business!

Thank you for your kind comments!!!

Thanks for the 4 out of 5 stars!

Thank you for your kind comments. We are pleased that you enjoyed your stay.

Dear Gary, Thank you for the four-star rating! It was a pleasure to have you as our guest and we hope to welcome you back to Best Western Plus Waterville again soon. Sincerely, Brian LeClair, General Manager

Dear Marcia,Thank you for taking the time to share your review of your recent experience at our hotel. While we are pleased to know you enjoyed your stay and liked our breakfast and your bed, we apologize for the inconvenience you had due to the unavailability of hot water. We can understand your frustration and also appreciate your understanding when such maintenance issues arise that are out of our control. We hope you will visit us again for the perfect stay you deserve. Sincerely,Brian LeClair,General Manager

Dear Margot,Thank you for taking a moment to rate your experience. All of us at Best Western Plus Waterville are thrilled you had a good time at our hotel, and we invite you to stay with us again when you visit the area.Sincerely,Brian LeClair,General Manager

Dear Tammie,Thank you for the rating. We are disappointed that your stay was not excellent and if there is anything we can do to make it better, we would love to hear from you. Thank you and we hope to see you again.Sincerely,Brian LeClair,General Manager

Dear Emily,Thank you for choosing Best Western Plus Waterville once again as your home away from home. We love to welcome back our annual guests and be a part of their traditions and memories. You are part of our family now, and we are pleased to know that our breakfast always exceeds your expectations. We appreciate your patronage and hope to see you again soon. Safe travels!Sincerely,Brian LeClair,General Manager

Thank you for the five-star rating, Eric! It was a pleasure to have you as our guest and we hope to welcome you back to Best Western Plus Waterville again soon.Sincerely,Brian LeClair,General Manager

Dear Nancy,Thank you for sharing your feedback on your recent stay with us at Best Western Plus Waterville. We are delighted to hear that it was a five-star worthy experience. We also appreciate your lovely remarks about our convenient location, on-site restaurant, and breakfast. Thank you once again and we hope to have the pleasure of hosting your next stay when in the area.Sincerely,Brian LeClair,General Manager

Dear Ann,It is wonderful to know that Best Western Plus Waterville provided an experience beyond your expectations. We are glad that you were pleased with our room and restaurant. Thank you once again, and we hope to welcome you back soon.Sincerely,Brian LeClair,General Manager

Dear Leticia,At Best Western Plus Waterville, we strive to provide a warm and inviting atmosphere with our comfortable rooms, friendly service, and many amenities. We love that you had an overall good stay. Regarding the furnishings, your feedback is important to us, and we will use it to determine future changes. Thank you once again, and we hope to welcome you back soon.Sincerely,Brian LeClair,General Manager

Dear Ashley,We appreciate you taking the time to leave your four-star review regarding your recent visit to Best Western Plus Waterville. It is great to know you enjoyed your stay and liked our team. We hope to welcome you again soon.Sincerely,Brian LeClair,General Manager

Dear Elizabeth,Thank you for the five-star review of Best Western Plus Waterville. We are delighted to read about your fantastic stay and how much you liked our location and staff. We hope this great experience will bring you back to stay with us again soon.Sincerely,Brian LeClair,General Manager

Dear Stephen,Thank you for the five-star rating! We are glad that you had a great stay and liked our clean property and breakfast. It was a pleasure to have you as our guest and we hope to welcome you back to Best Western Plus Waterville again soon.Sincerely,Brian LeClair,General Manager

Dear Stacy,Thank you for your rating of our hotel. We are pleased to know your overall stay was satisfactory. It will be our pleasure to host you again when you are back in the area.Sincerely,Brian LeClair,General Manager

Dear Heidi,Thank you for leaving a rating on your recent visit. We are glad you enjoyed your stay overall, although we regret it was not perfect. We hope you will come back for the exceptional experience we strive to provide our guests.Sincerely,Brian LeClair,General Manager

Dear Manda,Thank you for choosing to stay with us and for sharing your feedback. We apologize that you had to experience the fire alarms sounding in the middle of the night, disturbing your rest. Kindly know it was not a false alarm, it is mandatory and put in place for safety. Additionally, we are disappointed to hear about the pool and noise from outside. We sincerely apologize for the inconvenience this caused you. Thank you for the feedback, and we look forward to making your next stay with us perfect in every way. Sincerely, Brian LeClair, General Manager

Dear Crystal,Thank you for the rating. We apologize for not meeting your expectations. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Brian LeClair,General Manager

Thank you for the excellent rating, Nicholas! We are thrilled we met your expectations for a fantastic stay at Best Western Plus Waterville and it will be our pleasure to host you again.Sincerely, Brian LeClair, General Manager

Dear Melissa,On behalf of our team at Best Western Plus Waterville, thank you for the excellent rating! We were pleased to have exceeded your expectations and we look forward to making your next stay an exceptional one as well.Sincerely,Brian LeClair,General Manager

Dear Rebecca,Thank you for leaving a rating on your recent visit. We are glad you enjoyed your stay overall, although we regret it was not perfect. We hope you will come back for the exceptional experience we strive to provide our guests.Sincerely,Brian LeClair,General Manager

Dear Alan,Thank you for sharing your feedback. We apologize that your room was not cleaned to our usual standards. We have shared your concerns with the appropriate individuals to be more diligent in their efforts. Thank you once again, and we hope you will choose to stay with us when you are back in this area.Sincerely,Brian LeClair,General Manager

Dear Tracy,Thank you for rating your stay at Best Western Plus Waterville. While we are pleased you enjoyed your time with us, we will work even harder to earn that 5th star from you. Thank you once again, and we hope you have a great day!Sincerely,Brian LeClair,General Manager

Dear Ghassan,Thank you for the rating. We apologize for not meeting your expectations. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Brian LeClair,General Manager

Dear David,Thank you for choosing to stay with us. As you mentioned, for a few years we haven’t had a jacuzzi, and we have also not listed this as an amenity on our website. We regret your disappointment and hope other aspects of your stay were positive. Thank you for being our guest, and we hope you will come back on your next visit to this area.Sincerely,Brian LeClair,General Manager

Dear Cherie,We appreciate you taking the time to leave your four-star rating regarding your recent visit to Best Western Plus Waterville. It is great to know you enjoyed your stay and we hope to welcome you again soon.Sincerely,Brian LeClair,General Manager

Dear Guest,Thank you for your rating of our hotel. We are pleased to know your overall stay was satisfactory. It will be our pleasure to host you again when you are back in the area.Sincerely,Brian LeClair,General Manager

Dear Sonali,Thank you for your recent stay at our hotel. We are sorry to hear about the housekeeping issues you experienced. These are certainly not indicative of the service we strive to provide. Additionally, your comment regarding the hallway has been noted. We hope you will give us another chance to restore your faith in our accommodations and services. Thank you once again, and we wish you safe travels.Sincerely,Brian LeClair,General Manager

Dear Guest,Thank you for your recent stay at our hotel. We apologize for the cleanliness of your room and also for the inconvenience caused by the noise from outside. Your comfort is our highest priority and we regret that we left you less than completely satisfied. We hope you will give us another chance to restore your faith in our accommodations and services. Thank you once again, and we wish you safe travels.Sincerely,Brian LeClair,General Manager

Thank you for your outstanding rating, Paul! It is a pleasure to know that we exceeded your expectations. We look forward to hosting you again at Best Western Plus Waterville, and we hope that will be soon!Sincerely,Brian LeClair,General Manager

Dear Guest,Thank you for reviewing your stay with us. Please accept our apologies for the concerns you mentioned regarding your room and the hallways. We have alerted our housekeeping staff regarding your concerns. Also, I wonder if you let our front desk know about this, as they would have ensured your stay was comfortable. Thank you for appreciating our restaurant team. We look forward to welcoming you back for a better experience in the future.Sincerely,Brian LeClair,General Manager

Dear Guest,It highly disappoints us to see your rating and we apologize that your stay with us did not match your expectations. We would appreciate hearing from you as to where the improvements could have been made. We hope you will return for another stay, and we will ensure you have a perfect experience.Sincerely,Brian LeClair,General Manager

Dear Donald, It is wonderful to know you had an enjoyable stay at The Best Western Plus Waterville. We appreciate the excellent rating and hope to make your next stay an exceptional one as well.Sincerely, Brian LeClair, General Manager

Dear Stephen,Thank you for choosing our hotel and for sharing your rating. We are glad you had an overall good stay, and we look forward to welcoming you back for a perfect experience next time.Sincerely,Brian LeClair,General Manager

Dear Robert, Thank you for the positive review! We are delighted you had a great time at The Best Western Plus Waterville and we look forward to making your next stay a great one once again. Sincerely, Brian LeClair, General Manager

Dear Elizabeth, Thank you for taking the time to review our hotel. We apologize for not being able to provide you with the room you requested. We regret any frustration and inconvenience this caused, and we are very grateful for your patience. We do everything possible to honor requests; however, it is not always possible, depending on our occupancy. We hope to have another opportunity to welcome you back in the future.Sincerely, Brian LeClair, General Manager

Dear Stephen, Thank you for being our guest and for sharing your experience with other travelers. We are pleased you had a relaxing stay and that our accommodations exceeded your expectations. It was a pleasure to host you and we hope to see you again soon at The Best Western Plus Waterville.Sincerely, Brian LeClair, General Manager

Dear Tamara, Thank you for choosing to stay with us and for the review. We are putting in new mattresses in our guest rooms. We also apologize that your stay was interrupted by noise from your neighboring room and for not resolving the issue while you were here. Once again, our apologies, and we hope you will allow us another opportunity to host you.Sincerely,Brian LeClair,General Manager

Dear John,Thank you for taking the time to leave a review. We are sorry you decided to leave and apologize for any cleanliness concerns. Our staff works hard to provide clean and well-maintained accommodations, so we apologize for your experience. Regarding the mattress, we are always working on making improvements and upgrades, and we are sorry for any inconvenience. We hope the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.Sincerely,Brian LeClair,General Manager

Thank you for your comments regarding your recent stay. We will be using those comments to try to improve our future guests' quality of stay.