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The Melrose Georgetown Hotel – Avis

4 out of 5
The Melrose Georgetown Hotel
Washington, DC

Avis

8,8

Excellent

Note de 10 – Excellent, d’après 1082 avis sur 1774." "
Note de 8 – Bien, d’après 424 avis sur 1774." "
Note de 6 – Acceptable, d’après 142 avis sur 1774." "
Note de 4 – Médiocre, d’après 81 avis sur 1774." "
Note de 2 – Terrible, d’après 45 avis sur 1774." "

9,0/10

Propreté

9,2/10

Service et personnel

8,4/10

Commodités

8,8/10

État et installations de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 – Excellent

Andre

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
Tout près du métro, ce boutique hotel vous assure un séjour agréable. Personnel charmant.
Séjour de 6 nuits en février 2024
Modi Ahmed a répondu le 25 mars 2024
Thank you Andre for writing such a lovely review of your stay!

10/10 – Excellent

Michel

Points forts : Propreté, confort de la chambre
Très bon hôtel classique historique
Séjour de 4 nuits en juin 2023

8/10 – Bien

Serge

Voyage en famille
Points forts : Propreté
Séjour de 5 nuits en août 2022
Modi Ahmed-General Manager a répondu le 23 août 2022
Thank you Serge!

10/10 – Excellent

Marie-Eve

Voyage en famille avec de jeunes enfants
Points forts : Propreté, commodités et état et installations de l’hébergement.
Nous avons adoré notre séjour au Melrose hôtel. Les chambres sont très confortables, l’hôtel est très bien situé pour la visite de Washington à pied. Je recommande fortement cet hôtel!
Séjour de 1 nuit en août 2022
FD a répondu le 29 août 2022
Greetings from Melrose Hotel.Thank you much. It was our pleasure to have you as our guest.Hope to see you back.& till than safe travels

10/10 – Excellent

Marie Claude

Voyage en famille avec de jeunes enfants
Points forts : Propreté, commodités et état et installations de l’hébergement.
Très belle chambre et très bel hôtel. Service courtois. J’y retournerais !
Séjour de 2 nuits en juillet 2022
Modi Ahmed-General Manager a répondu le 25 juill. 2022
Thank you so much for writing a review

10/10 – Excellent

c

Séjour de 3 nuits en juillet 2022
FD a répondu le 16 juill. 2022
Thank you very much

4/10 – Médiocre

Natalie

Voyage d’affaires
Points faibles : Service et personnel
Séjour de 2 nuits en avril 2022
Modi Ahmed-General Manager a répondu le 23 mai 2022
Natalie, thank you for the review. Please reach out to us so we can learn better as to why this was not a perfect stay. Thank you

10/10 – Excellent

Mathieu

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Impeccable!
Séjour de 1 nuit en décembre 2021
Front Desk a répondu le 8 janv. 2022
Thank you very much, I hope your travel back home was safe and sound. Looking forward to see you .

8/10 – Bien

Bachir

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Très bon établissement à recommander pour un séjour affaires
Séjour de 3 nuits en octobre 2019
Olena Fedorenko a répondu le 25 nov. 2019
Bachir, thank you for the kind recommendation of Melrose Georgetown Hotel. We look forward to your future stays. Best regards, Olena Fedorenko, General Manager

8/10 – Bien

Voyageur vérifié

Voyage en famille
Points forts : Propreté, état et installations de l’hébergement
Points faibles : Service et personnel
Personnel désagréable hôtel bien situé proche des sites touristiques et des restaurants
Séjour de 4 nuits en août 2019
Jale Hashimi, General Manager a répondu le 27 août 2019
Thank you for choosing Melrose Georgetown Hotel. We too love our prime location in the heart of DC. We hope to welcome you back again soon! Best regards, Jale Hashimi, General Manager

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en juillet 2019
Jale Hashimi, General Manager a répondu le 1 août 2019
Thank you for the five-star review of Melrose Georgetown Hotel. We look forward to welcoming you back again in the near future. Best regards, Jale Hashimi, General Manager

10/10 – Excellent

Voyageur vérifié

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very friendly staff. Great location. Would recommend.
Séjour de 2 nuits en mars 2019

10/10 – Excellent

Matthew

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
Great hotel in George Town. Walking distance to most places. Staff helpful, restaurant and bar both good.
Séjour de 6 nuits en mai 2024

8/10 – Bien

Patrizia

Points forts : Propreté, état et installations de l’hébergement
Séjour de 5 nuits en mai 2024

10/10 – Excellent

Wilmer

Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
Quiet and nice hotel
Modi Ahmed a répondu le 21 mai 2024
Wilmer, thank you so much for staying with us! And thank you for writing a review!

10/10 – Excellent

Lori, Johnston

Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
Wonderful and chic hotel in a great location!
Séjour de 3 nuits en mai 2024
Modi Ahmed a répondu le 21 mai 2024
Lori, we are so happy you enjoyed your visit! Please stay with us again soon!

10/10 – Excellent

Wilmer

Points forts : Propreté, état et installations de l’hébergement
Really nice hotel
Séjour de 5 nuits en mai 2024
Modi Ahmed a répondu le 21 mai 2024
Wow! A perfect score from Wilmer for his perfect stay!

8/10 – Bien

Wilmer

Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
Nice hotel
Séjour de 3 nuits en mai 2024
Modi Ahmed a répondu le 21 mai 2024
Thank you Wilmer for posting a review of your stay at the Melrose!

10/10 – Excellent

Malini

Voyage de couple
Points forts : Propreté, état et installations de l’hébergement
Great location and service
Séjour de 2 nuits en mai 2024
Modi Ahmed a répondu le 21 mai 2024
Thank you so much Malini!

8/10 – Bien

Juanita

Voyage d’affaires
Points forts : Propreté, état et installations de l’hébergement
This was a very cutesy hotel. Design was fabulous as you entered into the facility. The rooms were spacious but the carpet could’ve used a once over with a shampoo machine. The bathroom was quite tiny. Additionally, there was only street parking or valet which although in the end cost me an extra $265 (after $56 tax/day) the folks handling valet were pretty good - especially Kayla and Salomon. They were always a step ahead which kept me and my colleagues on time for our week full of meetings.
Séjour de 4 nuits en mai 2024
Abdulla Almutairi, Assistant General Manager a répondu le 20 mai 2024
Dear Juanita - thank you for the candid feedback! We are delighted that you found our facility and Ambassadors to your standards. We wish you safe travels and look forward to your next visit.

10/10 – Excellent

Anna, Bronx

Voyage en famille
Points forts : Propreté, état et installations de l’hébergement
Lovely receptionist who was super helpful!
Séjour de 1 nuit en mai 2024
Abdulla Almutairi, Assistant General Manager a répondu le 20 mai 2024
Dear Anna -We are delighted to hear that you found your stay exceptional and our Front Office Ambassadors beyond your expectations! We wish you safe travels.

10/10 – Excellent

Craig

Points forts : Propreté, état et installations de l’hébergement
All of the staff were great. requests handled right away. Room was great.
Séjour de 4 nuits en mai 2024
Abdulla Almutairi, Assistant General Manager a répondu le 20 mai 2024
Dear Craig - we love seeing your 5* review. We are delighted to hear that we attended to all your requests in a timely manner and having you enjoy your room accommodations.

6/10 – Acceptable

Christyn

Voyage en famille, Voyage en groupe
Points faibles : Propreté
Overall our experience was decent at the Melrose, aside from there being obvious blood drops on the wall/door frame in our bathroom. When I told the front desk clerk about this and showed her a picture her only response was “so do you want your room cleaned?” with no apology of any kind. Having body fluids, especially blood left on a hotel wall shows there is a lack of attention to cleanliness in these rooms.
Séjour de 3 nuits en mai 2024
Modi Ahmed a répondu le 17 mai 2024
Christyn, I am so sorry about the cleanliness and service issues you encountered. Thank you for your patience and bringing this to our attention so we can address accordingly. Again, my sincerest apologies this happened.

10/10 – Excellent

Benjamin

Points forts : Propreté, état et installations de l’hébergement
Séjour de 1 nuit en mai 2024
Modi Ahmed a répondu le 17 mai 2024
Thank you Benjamin!

10/10 – Excellent

Ronald

Voyage d’affaires
Points forts : Propreté, état et installations de l’hébergement
Terrific place. Quiet. Good service.
Séjour de 1 nuit en mai 2024
Modi Ahmed a répondu le 13 mai 2024
We are so happy you enjoyed your visit! Please stay again soon

10/10 – Excellent

Hamed, Coral Gables

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
I feel home at this hotel and will keep staying in whe I am in DC
Séjour de 3 nuits en mai 2024
Modi Ahmed a répondu le 13 mai 2024
Hamed, we are so lucky to have you staying with us! Thanks so much!

10/10 – Excellent

Melanie

Séjour de 3 nuits en avril 2024
Modi Ahmed a répondu le 21 mai 2024
Thank you so much Melanie for staying with us!

4/10 – Médiocre

Heidi

Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
I was very disappointed with my stay for the price I paid. When I checked in, I was given a room that was already occupied. I was then given a different room with a cabinet door that would not stay closed. It was dangerous because you had to walk around it in order to get to the other side of the bed and table & chairs. I had to ask twice to have it fixed. Returning after a day out my room key did not work. The front desk issued me another key which also did not work. After returning to the front desk I was told maintenance would be up shortly to fix the door. After 20 minutes I asked the front desk how much longer it would be until someone could get us into our room and was told not long. After another 25 minutes I again asked the front desk for help and a different employee took a battery pack out and escorted us to our room and was able to charge the lock and let us in after only a few minutes. I am not sure why the 1st hotel clerk I spoke to could not have taken care of the problem 45 minutes earlier.
Séjour de 3 nuits en avril 2024
Modi Ahmed a répondu le 13 mai 2024
Heidi, please accept my apologies for the issues during your stay. These are truly embarrassing. We should have done a better job in providing you with the correct room in perfect order. If that did not happen, we needed to rectify it quickly for your satisfaction. I am very sorry this was missed by us. I have reviewed your feedback to our Team members to resolve these types of issues moving forward. Again, my sincerest apologies and I thank you for your patience.

6/10 – Acceptable

Zhimin

Points forts : Commodités
Hard to find parking
Séjour de 1 nuit en avril 2024
Modi Ahmed a répondu le 13 mai 2024
Zhimin, thanks for the feedback. We do offer valet parking and our Parking Team at the front door can happily assist with your vehicle. Thanks again

10/10 – Excellent

Christopher

Points forts : Propreté, commodités et état et installations de l’hébergement.
Solid hotel walkable to Georgetown and foggy bottom
Séjour de 3 nuits en avril 2024
Modi Ahmed a répondu le 13 mai 2024
Truly appreciate your review Christopher!

10/10 – Excellent

Seth

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
Great hotel near the DC mall.
Séjour de 3 nuits en février 2024
Modi Ahmed a répondu le 13 mai 2024
Thanks so much Seth!! Please visit us again at the Melrose!

10/10 – Excellent

Aidan

Séjour de 1 nuit en avril 2024
Modi Ahmed a répondu le 13 mai 2024
Thanks so much for staying with us Aidan!

2/10 – Terrible

Diane

Points faibles : État et installations de l’hébergement
They charge hidden fee.
Séjour de 1 nuit en avril 2024
Modi Ahmed a répondu le 13 mai 2024
Diane, please reach out to us if you'd like to discuss any issues further. Thank you

10/10 – Excellent

Donna

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
Good coffee!
Séjour de 2 nuits en avril 2024
Modi Ahmed a répondu le 13 mai 2024
Good coffee is important for a great hotel stay!!

2/10 – Terrible

Rajesh

Points faibles : Commodités
Our stay at Melrose Hotel ranks as the worst Ever! 1. At check in, they gave us a room that was previously used and not cleaned - while we received a new room, there was no acknowledgment of what happened. 2. The valet parking set up, given late check in, was adhoc, not well explained, with the front desk staff assuming it was fine to leave the car keys with a stranger without proper parking validation! 3. The approach, communication, follow through of the check in team was frankly appalling. The melrose is a strong & fragrant & inviting flower, the hotel bearing the same name has proven to be anything but!
Séjour de 2 nuits en avril 2024
Modi Ahmed a répondu le 13 mai 2024
Rajesh, thank you for reaching out to us via your review about your visit. I am terribly sorry for all the issues you experienced upon arrival. This was an unfortunate start to your visit. We needed to do better at the time you drove up to the front door with our Door and Valet Team. Also, the unfortunate Housekeeping issue. Rajesh, I take your feedback very seriously and will share it with our Team members to better serve you in the future. Thank you so much for your patience.

10/10 – Excellent

Chad

Séjour de 3 nuits en mars 2024
Modi Ahmed a répondu le 13 mai 2024
Thanks Chad for posting the review!!

4/10 – Médiocre

Randolph

Points forts : État et installations de l’hébergement
Séjour de 1 nuit en avril 2024
Modi Ahmed a répondu le 13 mai 2024
Randolph, please reach out to us directly if you would like to discuss any details about your visit. Thank you

10/10 – Excellent

James

Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
Great location, very friendly staff.
Séjour de 1 nuit en avril 2024
Modi Ahmed a répondu le 13 mai 2024
Thanks so much James for the review!

10/10 – Excellent

Amanda

Voyage en groupe
Points forts : Propreté, commodités
The mattress was very comfortable. The room was spacious. The blow dryer was dirty and our mini fridge wasn't cold enough. I liked the fitness room.
Séjour de 4 nuits en avril 2024
Modi Ahmed a répondu le 13 mai 2024
Thank you so much Amanda!!

8/10 – Bien

Andrew, Pacheco

Voyage en groupe
Points forts : Propreté, commodités et état et installations de l’hébergement.
Staff was super nice and accommodating. Had 2 rooms and the thermostat wouldn't work in either room and the fridge in one room wasn't working, but aside from those small things, it's a very nice property
Séjour de 2 nuits en avril 2024
Modi Ahmed a répondu le 13 mai 2024
Thanks so much Andrew for the feedback!! We hope to see you again

10/10 – Excellent

Monica, Berkeley

Points forts : Propreté, état et installations de l’hébergement
Great hotel!
Séjour de 1 nuit en avril 2024
Modi Ahmed a répondu le 13 mai 2024
Monica, thank you for posting a review!!

10/10 – Excellent

debbie

Voyage en groupe
I was upgraded upon check in which was amazing! A king suite plus welcome snacks. Best of all, my pup stayed for free :)
Séjour de 1 nuit en avril 2024
Modi Ahmed a répondu le 13 mai 2024
We are so happy you had a great visit with us at the Melrose! We truly appreciate it Debbie!

6/10 – Acceptable

Mitchel

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, commodités
It was very disappointing to find our very hot room had no air conditioning. Even more to find the building has All Heat, All AC or Neither and we were in the neither season. We were relocated to a new room that "tends to be cooler" but ultimately we had to regulate the temperature by opening and closing the window. This was especially difficult since it was in the low 40s over night so we would have to adjust them closed in the middle of the night.
Séjour de 4 nuits en avril 2024
Modi Ahmed a répondu le 13 mai 2024
Mitchel, please accept our apologies for the heating/air conditioning issue you encountered during your stay. I understand how uncomfortable that can make your guest room and visit. We will continue to correct this issue so that we can ensure your comfort in the future.

6/10 – Acceptable

Normand

Points forts : Propreté
No control on air conditioning. Room was a bit Too hot.
Séjour de 4 nuits en avril 2024
Modi Ahmed a répondu le 13 mai 2024
So sorry Normand we had some heating/air conditioning issues during your stay. We will work to rectify these for the future.

6/10 – Acceptable

Maria

Points forts : État et installations de l’hébergement
Bathroom was not clean
Séjour de 1 nuit en avril 2024
Modi Ahmed a répondu le 13 mai 2024
We are so sorry Maria you bathroom was not cleaned. We will ensure this is corrected for you and all of our guests. Thank you for the feedback

10/10 – Excellent

scott

Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
Perfect location between Georgetown and Foggy Bottom. So walkable, and tons of options for shopping and eating. It was very easy to get to the Foggy Bottom Metro, Ubers were plentiful, and we also walked to the Lincoln Memorial one day. The hotel is nicely appointed and the communication from management was impeccable. Mobile key was easy to use. Only small improvement would be to update the bathrooms, but all was clean and comfortable.
Séjour de 5 nuits en mars 2024
Modi Ahmed a répondu le 13 mai 2024
Scott, thanks so much for the great score and feedback of your stay at the Melrose!

8/10 – Bien

Caroline

Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
Great location--easily walkable area and very short walk to the metro. Good restaurants nearby. It's an older hotel so the rooms are smaller and some improvements could be made, but overall a good stay. I recommend it.
Séjour de 7 nuits en mars 2024
Modi Ahmed a répondu le 13 mai 2024
Caroline, thanks so much for the review and feedback .We hope to see you again

10/10 – Excellent

Andriy

Voyage en famille, Voyage avec des animaux de compagnie
Points forts : Propreté, commodités et état et installations de l’hébergement.
The hotel is rather old, but in perfect conditions. Nice clean room, good food and bar, attentive personnel. Really - absolutely nothing to complain about.
Séjour de 3 nuits en mars 2024
Modi Ahmed a répondu le 13 mai 2024
Thanks so much Andriy!

2/10 – Terrible

tyra

Voyage en famille, Voyage d’affaires
Points faibles : Propreté, état et installations de l’hébergement
This Hotel was a disappointment.
Séjour de 1 nuit en avril 2024
Modi Ahmed a répondu le 13 mai 2024
Tyra, please reach out to us directly if you would like to provide feedback about your stay so we can review and correct. Thank you

6/10 – Acceptable

Justin

Voyage en famille avec de jeunes enfants
Points forts : Propreté, commodités
The room was clean but it is old. The area is very walkable and there are many spots to grab a bite to eat. This hotel is very close to the National Mall. The bathroom is outdated and needs to be redone. The tiles were stained and the sink was cracked. I had to use earplugs because they are in a very busy area. There is no parking within a reasonable distance so expect that, the drop-off/check-in area was double-stacked when we arrived. I had to park in the bus lane. The young lady working the bar in the evening was absolutely wonderful. I understand the historical fees attached to such an establishment but they should be upfront about the prices, I didn't appreciate having an additional bill slid under my door after the first night. I will not be using this hotel the next time I stay in the Capitol.
Séjour de 2 nuits en mars 2024
Modi Ahmed a répondu le 13 mai 2024
Justin, thank you for providing so much great feedback. This is invaluable to us so we can better all of our Guests visits in the future. We will ensure that your feedback is reviewed for corrective measures. Thank you again