Hotel itself was fine - just about everything as expected, clean, well-kept. Only exception was the heating/cooling system, which you couldn't turn off - it was quite loud, making it really hard to hear movies/tv and also not easy to fall asleep with as it went on and off all the time. When I called about it, the front desk attendant was sooooo rude it was amazing. Very patronizing, wouldn't listen to my answers to her questions, and then, when I asked her to give me a chance to answer, she put me on hold for quite a while. Finally when she picked up, I asked if this was a good time to talk and she said "Nope, not really, but I'll do it since you called before these people came." Laughably nasty! She ended with "I'll send a mechanic even though he's supposed to be going home now." The very nice mechanic came up and just unplugged the unit (we could have done that ourselves had she advised us). Anyway - good stay other than this nonsense incident.