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Holiday Inn National Airport/Crystal City, an IHG Hotel – Avis

3.5 out of 5
Holiday Inn National Airport/Crystal City, an IHG Hotel
2650 Richmond Highway, Arlington, VA

Avis

8,0

Très bien

Note de 10 – Excellent, d’après 666 avis sur 1486." "
Note de 8 – Bien, d’après 397 avis sur 1486." "
Note de 6 – Acceptable, d’après 209 avis sur 1486." "
Note de 4 – Médiocre, d’après 110 avis sur 1486." "
Note de 2 – Terrible, d’après 104 avis sur 1486." "

8,2/10

Propreté

8,4/10

Service et personnel

7,6/10

Commodités

7,8/10

État et installations de l’hébergement

8,0/10

Écoresponsabilité

Avis

8/10 – Bien

Ann-frédérik

Voyage de couple
Points forts : Propreté, commodités
Points faibles : État et installations de l’hébergement
Accès à deux restaurants directement a l'hôtel
Nigel Jennings a répondu le 17 janv. 2023
Thank you for stay with us!

10/10 – Excellent

Gilles

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en octobre 2022
Jonathon a répondu le 8 oct. 2022
Thank you for your feedback and hope to see you again soon. We will share your feedback with our team.

8/10 – Bien

Bernard

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en janvier 2022

10/10 – Excellent

William, Bloomfield

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Parking definitely needs to be expanded. There were a lot of good dining options in the area though.
Séjour de 2 nuits en mai 2024

10/10 – Excellent

david

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 5 nuits en mai 2024

6/10 – Acceptable

Alisi

Séjour de 2 nuits en mai 2024

4/10 – Médiocre

Magdalena

Voyage d’affaires
Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
I booked the hotel for just one night, thus I was not expecting much. But at least the minimum standards of a Holiday Inn. The room was extremely small with old furniture. There was an old lady sleeping on the corridor with her bags and everything!!!! How odd is that? Hotel or shelter?????
Séjour de 1 nuit en mai 2024

8/10 – Bien

Tania

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The only problem I had was with the woman at the front desk who didn’t have a name tag. She was working on Thursday night, May 16. She was very rude. My husband was talking to another front desk agent because we had a major problem with the bathroom. The tub was always flooding because the stopper wasn’t working. As my husband was talking, she interrupted him and put her hand out so that he would stop talking. She was not helpful at all and rude to other guests. This is someone who should not be working at a high paced customer service industry.
Séjour de 4 nuits en mai 2024

8/10 – Bien

Lmekka

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Having a shuttle is very helpful
Séjour de 1 nuit en mai 2024
Tyreek Graham| Area Assistant Front Office Manager a répondu le 22 mai 2024
Dear Lmekka, Thank you for taking the time to tell us about your experience at Holiday Inn National Airport-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope you will give us the chance to serve you again. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at the hotel.

8/10 – Bien

Randolph

Voyage de couple
Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
Kids filled the elevator
Séjour de 4 nuits en mai 2024
Tyreek Graham| Area Assistant Front Office Manager a répondu le 22 mai 2024
Dear Randolph, Thank you for taking the time to tell us about your experience at Holiday Inn National Airport-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope you will give us the chance to serve you again. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at the hotel.

10/10 – Excellent

john

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Was fine
Séjour de 2 nuits en mai 2024
Tyreek Graham| Area Assistant Front Office Manager a répondu le 22 mai 2024
Dear john, Thank you for taking the time to tell us about your experience at Holiday Inn National Airport-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope you will give us the chance to serve you again. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at the hotel.

10/10 – Excellent

Hyeon

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
good
Séjour de 1 nuit en février 2024
Tyreek Graham| Area Assistant Front Office Manager a répondu le 22 mai 2024
Dear Hyeon, Thank you for taking the time to tell us about your experience at Holiday Inn National Airport-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope you will give us the chance to serve you again. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at the hotel.

8/10 – Bien

John Edward Huyer

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The phone/alarm clock didn't work.
Séjour de 2 nuits en mai 2024
Tyreek Graham| Area Assistant Front Office Manager a répondu le 22 mai 2024
Dear John Edward Huyer, Thank you for taking the time to tell us about your experience at Holiday Inn National Airport-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope you will give us the chance to serve you again. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at the hotel.

10/10 – Excellent

Rj

Easy check in process
Séjour de 1 nuit en mai 2024
Tyreek Graham| Area Assistant Front Office Manager a répondu le 22 mai 2024
Dear Rj, Thank you for taking the time to tell us about your experience at Holiday Inn National Airport-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope you will give us the chance to serve you again. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at the hotel.

8/10 – Bien

Ernesto, San Juan

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en mai 2024
Tyreek Graham| Area Assistant Front Office Manager a répondu le 22 mai 2024
Dear Ernesto, Thank you for taking the time to tell us about your experience at Holiday Inn National Airport-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope you will give us the chance to serve you again. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at the hotel.

8/10 – Bien

Ernesto, San Juan

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Buena propiedad y muy buen servicio. Falta atención a detalles en cuento a limpieza y mobiliario. El aparato instalado en la pared de la habitación para aguantar la plancha se cayo tan pronto agarré la plancha. La alfombra del pasillo del piso 11 donde me quedé necesita cambio por tener areas rotas que están cubriendo con cinta adhesiva.
Séjour de 4 nuits en mai 2024
Tyreek Graham| Area Assistant Front Office Manager a répondu le 22 mai 2024
Dear Ernesto, Thank you for taking the time to tell us about your experience at Holiday Inn National Airport-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope you will give us the chance to serve you again. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at the hotel.

8/10 – Bien

Ayisha, Hamilton Parish

Points forts : Service et personnel, état et installations de l’hébergement
Séjour de 1 nuit en mai 2024
Tyreek Graham| Area Assistant Front Office Manager a répondu le 22 mai 2024
Dear Ayisha, Thank you for taking the time to tell us about your experience at Holiday Inn National Airport-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope you will give us the chance to serve you again. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at the hotel.

10/10 – Excellent

bob

Convenient
Séjour de 1 nuit en mai 2024
Tyreek Graham| Area Assistant Front Office Manager a répondu le 6 mai 2024
Dear bob,Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you! In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

6/10 – Acceptable

Talib

Points forts : Service et personnel
Séjour de 2 nuits en mai 2024
Tyreek Graham| Area Assistant Front Office Manager a répondu le 22 mai 2024
Dear Talib, Thank you for taking the time to tell us about your experience at Holiday Inn National Airport-WASHINGTON, D.C. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope you will give us the chance to serve you again. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at the hotel. Sincerely, Tyreek Graham

8/10 – Bien

Tandi

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Convenient
Séjour de 3 nuits en mai 2024
Tyreek Graham| Area Assistant Front Office Manager a répondu le 6 mai 2024
Dear Tandi,Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you! In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

6/10 – Acceptable

Akiera, suitland

Points forts : Service et personnel, commodités
wasn’t a pleasant area for a women traveling by herself .
Séjour de 2 nuits en avril 2024

10/10 – Excellent

EDGARDO

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mai 2024
Tyreek Graham| Area Assistant Front Office Manager a répondu le 22 mai 2024
Dear EDGARDO, Thank you for taking the time to tell us about your experience at Holiday Inn National Airport-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope you will give us the chance to serve you again. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at the hotel.

4/10 – Médiocre

Peter

Voyage d’affaires
Points faibles : Service et personnel
Ok room but no continental breakfast....
Séjour de 1 nuit en mai 2024
Tyreek Graham| Area Assistant Front Office Manager a répondu le 5 mai 2024
Dear Peter,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn NATIONAL AIRPORT/CRYSTAL CITY.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at the hotel.

6/10 – Acceptable

Lamia

Voyage en famille, Voyage d’affaires
Our phone didn’t work. Our shower mat was taken. The air filters didn’t seem to be working, woke up every day with congestion.
Séjour de 3 nuits en avril 2024
Sayed Seddik | Guest Service Supervisor a répondu le 5 mai 2024
Dear LamiaI recognize your time is valuable and appreciate the feedback you have provided.Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations.I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide. I am confident that these necessary steps will ensure your experience of phone and shower is an isolated incident.I hope you choose to stay with us again, whenever your travels bring you back to the area.

10/10 – Excellent

Claire

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Quiet location with onsite parking. Staff friendly. Nice hotel
Séjour de 1 nuit en mai 2024
Sayed Seddik | Guest Service Supervisor a répondu le 5 mai 2024
Dear ClaireThank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you!In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

10/10 – Excellent

Robert

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very convenient location to Reagan International.
Séjour de 1 nuit en avril 2024
Sayed Seddik | Guest Service Supervisor a répondu le 5 mai 2024
Dear Robert Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you!In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

10/10 – Excellent

Suzette

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
I liked the airport shuttle convenience. I also liked the staff, very friendly and helpful. I didn't like the breakfast option, too expensive for what was offered.
Séjour de 4 nuits en avril 2024
Sayed Seddik | Guest Service Supervisor a répondu le 5 mai 2024
Dear Suzette Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you!In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

10/10 – Excellent

Wayne

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I apréciate the cleanliness and great customer service of the staff and very convenient location
Séjour de 3 nuits en avril 2024
Tyreek Graham| Area Assistant Front Office Manager a répondu le 30 avr. 2024
Dear Wayne,Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you! In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

10/10 – Excellent

Denny

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Tyreek Graham| Area Assistant Front Office Manager a répondu le 30 avr. 2024
Dear Denny,Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you! In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

8/10 – Bien

Cynthia

Both restaurants were terrible. Elevators shook side to side and I got stuck twice in #1 car. Room was not as nice as shown on website. Wallpaper at ceiling in sections was terrible. Draws in dresser would not stay shut. Would not recommend or stay here every again
Séjour de 4 nuits en avril 2024
Tyreek Graham| Area Assistant Front Office Manager a répondu le 29 avr. 2024
Dear Cynthia,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn NATIONAL AIRPORT/CRYSTAL CITY.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at the hotel.Sincerely,Tyreek Graham

8/10 – Bien

Thomas Charles

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Good
Séjour de 2 nuits en avril 2024
Chuda a répondu le 27 avr. 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 – Excellent

Bradley

Séjour de 1 nuit en avril 2024
Tyreek Graham| Area Assistant Front Office Manager a répondu le 22 mai 2024
Dear Bradley, Thank you for taking the time to tell us about your experience at Holiday Inn National Airport-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope you will give us the chance to serve you again. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at the hotel.

10/10 – Excellent

Samantha

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great area close to restaurants and shopping and the metro. Staff was very helpful and accomodating
Séjour de 3 nuits en avril 2024
Tyreek Graham| Area Assistant Front Office Manager a répondu le 26 avr. 2024
Dear Samantha, Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you! In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

10/10 – Excellent

Kimberly

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
Clean and comfortable room, the staff were very helpful and friendly, and the pub restaurant was wonderful! The shuttle driver was so accommodating and helpful as well. Highly recommend.
Séjour de 1 nuit en avril 2024
Chuda a répondu le 27 avr. 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

6/10 – Acceptable

Kimberly

Voyage d’affaires
Points forts : Propreté, commodités
Points faibles : État et installations de l’hébergement
3 elevators and only 1 worked. Parking garage doesn’t print receipts. One of the days there was Front desk Staff from other location working here with no knowledge of this location. 2 of my other days there was Front desk staff that was new, also lack knowledge and was not helpful.
Séjour de 3 nuits en avril 2024
Tyreek Graham| Area Assistant Front Office Manager a répondu le 26 avr. 2024
Dear Kimberly, Thank you for taking the time to tell us about your experience at Holiday Inn National Airport-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope you will give us the chance to serve you again. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at the hotel. Sincerely, Tyreek Graham

8/10 – Bien

KUNJAN

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Tyreek Graham| Area Assistant Front Office Manager a répondu le 26 avr. 2024
Dear KUNJAN, Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you! In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

10/10 – Excellent

Gloria

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Met my needs so was good
Séjour de 1 nuit en avril 2024
Tyreek Graham| Area Assistant Front Office Manager a répondu le 22 avr. 2024
Dear Gloria,Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you! In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

10/10 – Excellent

Elizabeth

Séjour de 1 nuit en avril 2024
Tyreek Graham| Area Assistant Front Office Manager a répondu le 22 mai 2024
Dear Elizabeth, Thank you for taking the time to tell us about your experience at Holiday Inn National Airport-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope you will give us the chance to serve you again. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at the hotel.

6/10 – Acceptable

Brian

Séjour de 1 nuit en avril 2024
Tyreek Graham| Area Assistant Front Office Manager a répondu le 22 mai 2024
Dear Brian, Thank you for taking the time to tell us about your experience at Holiday Inn National Airport-WASHINGTON, D.C. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope you will give us the chance to serve you again. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at the hotel. Sincerely, Tyreek Graham

10/10 – Excellent

Dean

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Area around the Motel is dirty
Séjour de 1 nuit en avril 2024
Tyreek Graham| Area Assistant Front Office Manager a répondu le 22 avr. 2024
Dear Dean,Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you! In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

6/10 – Acceptable

sharla

Séjour de 3 nuits en avril 2024
Tyreek Graham| Area Assistant Front Office Manager a répondu le 22 mai 2024
Dear sharla, Thank you for taking the time to tell us about your experience at Holiday Inn National Airport-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope you will give us the chance to serve you again. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at the hotel. Sincerely, Tyreek Graham

10/10 – Excellent

Ruth Wairimu

Points forts : Service et personnel
Séjour de 4 nuits en avril 2024
Tyreek Graham| Area Assistant Front Office Manager a répondu le 22 avr. 2024
Dear Ruth Wairimu,Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you! In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

6/10 – Acceptable

Norman

Séjour de 1 nuit en avril 2024
Tyreek Graham| Area Assistant Front Office Manager a répondu le 22 mai 2024
Dear Norman, Thank you for taking the time to tell us about your experience at Holiday Inn National Airport-WASHINGTON, D.C. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope you will give us the chance to serve you again. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at the hotel. Sincerely, Tyreek Graham

6/10 – Acceptable

Karen

Voyage de couple
Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
Our first room had a flooded bathroom, our next room was clean, unfortunately the bathroom fan made a terrible noise and the bathroom sink was almost impossible to turn on. The hotel is close to DC so an UBER is $10-$15. The bed was great, but the pillows were terrible. The laundry was clean and not busy, grocery delivery was free if you need supplies. WARNING - the parking lot is very tight and not all vehicles will be able to access it.
Tyreek Graham| Area Assistant Front Office Manager a répondu le 19 avr. 2024
Dear Karen,Thank you for taking the time to tell us about your experience at Holiday Inn National Airport-WASHINGTON, D.C..Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at the hotel.

10/10 – Excellent

Mark

Voyage en famille, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was a good experience.
Séjour de 1 nuit en avril 2024
Tyreek Graham| Area Assistant Front Office Manager a répondu le 19 avr. 2024
Dear Mark,Thank you for taking the time to tell us about your experience at Crowne Plaza CRYSTAL CITY-WASHINGTON, D.C..Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly at hotel.

8/10 – Bien

Timothy James, Northridge

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great location, close to transportation and 5 minutes to DCA airport.
Séjour de 2 nuits en avril 2024
Tyreek Graham| Area Assistant Front Office Manager a répondu le 19 avr. 2024
Dear Timothy James,Thank you for taking the time to tell us about your experience at Crowne Plaza CRYSTAL CITY-WASHINGTON, D.C..Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly at the hotel.

10/10 – Excellent

Kelly

Séjour de 3 nuits en avril 2024
Tyreek Graham| Area Assistant Front Office Manager a répondu le 5 mai 2024
Dear Kelly,Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you! In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

8/10 – Bien

Ronald

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The room was fine, but the area around the hotel was not so good. The only restaurant within comfortable walking distance is McDonals.
Séjour de 4 nuits en avril 2024
Tyreek Graham| Area Assistant Front Office Manager a répondu le 19 avr. 2024
Dear Ronald,Thank you for taking the time to tell us about your experience at Crowne Plaza CRYSTAL CITY-WASHINGTON, D.C..Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly at hotel.

6/10 – Acceptable

Sandra

Voyage en famille
Points faibles : Commodités
No coffee in the lobby for guest in the mornings. Very limited parking for guest. Non guest use the parking lot.
Séjour de 3 nuits en avril 2024
Tyreek Graham| Area Assistant Front Office Manager a répondu le 14 avr. 2024
Dear Sandra,Thank you for taking the time to tell us about your experience at Holiday Inn National Airport-WASHINGTON, D.C..Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at the hotel.Sincerely,Tyreek Graham

6/10 – Acceptable

Robert

Voyage de couple
Points forts : Service et personnel
Points faibles : Commodités, état et installations de l’hébergement
I would give this hotel a 2.5 star rating if that was a choice. It was noisy, dirty, run down and smelly. Close to the airport but a shuttle service that didn't run often enough.
Séjour de 1 nuit en avril 2024
Tyreek Graham| Area Assistant Front Office Manager a répondu le 14 avr. 2024
Dear Robert,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn NATIONAL AIRPORT/CRYSTAL CITY.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at the hotel.Sincerely,Tyreek Graham