Titre : Serene 5-acre tropical hideaway with lanai and circular wood-burning fireplace – Avis, offres et photos 2025 | Expedia.ca [Afficher tous les hébergements](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) Maison entière # Serene 5-acre tropical hideaway with lanai and circular wood-burning fireplace Propriété de vacances à Volcano avec une cuisine et un patio ![Intérieur](https://images.trvl-media.com/lodging/77000000/76780000/76775500/76775437/b7fc42cd.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Restauration en plein air](https://images.trvl-media.com/lodging/77000000/76780000/76775500/76775437/1b6cd6ec.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Réfrigérateur, four à micro-ondes, un four, surface de cuisson](https://images.trvl-media.com/lodging/77000000/76780000/76775500/76775437/2bd3bdf3.jpg?impolicy=resizecrop&rw=297&ra=fit) ![2 chambres, fer et planche à repasser, Wi-Fi, literie fournie](https://images.trvl-media.com/lodging/77000000/76780000/76775500/76775437/9c21be6a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Téléviseur, foyer, lecteur de DVD, livres](https://images.trvl-media.com/lodging/77000000/76780000/76775500/76775437/04507d03.jpg?impolicy=resizecrop&rw=297&ra=fit) - Aperçu - Commodités - Politiques - Emplacement 9,4  Exceptionnel ### Maison entière 2 chambres3 salles de bain8 personnes2219 pi² ## Commodités populaires - Sécheuse - Laveuse - Stationnement disponible - Foyer - Cuisine - Espace extérieur ## Ajoutez des dates pour connaître les prix Arrivée Départ Voyageurs ## À propos de cet hébergement ### Hébergement entier Vous aurez la maison entière pour vous et ne la partagerez qu’avec d’autres voyageurs de votre groupe. ### Serene 5-acre tropical hideaway with lanai and circular wood-burning fireplace Hale Hapu'u Our calendar is updated in real-time & our nightly rates are accurately displayed. Simply enter your desired dates and click 'Book Now!' Nestled on five acres of rainforest, Hale Hapu'u is a serene two-bedroom, three-bath hideaway home in Volcano Village. This family-friendly home has a lodge-like feel with a wood-burning fireplace, a spacious lounge area, and an idyllic lanai. Intricate details adorn the interior, including imported woodwork and fine glass and stone finishes. Take in the relaxing ambiance of the tropical foliage while lounging on the lanai, or simply enjoy an alfresco meal with a view. Nearby attractions include local art galleries, a golf course, and Hawai'i Volcanoes National Park. Unwind in the open living area on a sleeper sectional and two armchairs. A lounge area features a sleeper sofa, large window seats, and a flat-screen TV. At the center of the home is a large wood-burning fireplace, allowing you to enjoy the warm glow from all living spaces. Tucked under the stairs is a kid-friendly hideaway, stocked with books and cozy decor. Whip up meals in the open kitchen, complete with a suite of appliances. The bar is fully equipped with tools and supplies for mixing drinks. Sip coffee at the breakfast bar for two. Serve dinner at the table set for six. This two-story house sleeps eight guests in two spacious bedrooms and two queen-size sleeper sofas in the living area. Partially open to the living room below, the lofted primary bedroom has a king bed and an en-suite bathroom with a walk-in shower and dual vanities. The second bedroom has a California king bed, a flat-screen TV, and a bistro table for two. Curl up in the armchair while enjoying the glow of the gas stove. The en-suite bathroom has an impressive glass walk-in shower with views of the tropical foliage outside. Just off the kitchen, a third bathroom has a tub/shower combination. Tropical foliage borders the spacious backyard creating a private paradise. Dine alfresco on the covered lanai, where a table for four awaits. End perfect days with a crisp beverage while relaxing on the lanai. Use the complimentary Wi-Fi and a washer/dryer during your stay. WHAT’S NEARBY Check out a tasting or tour at Volcano Winery (six miles), or visit other attractions including the Volcano Golf Course (five miles), the Akatsuka Orchid Gardens (five miles), and the Sunday farmers market at Cooper Center (one mile). Head to the Kilauea Visitor Center (four miles). From there, you can visit the Volcano Art Center Gallery or begin your journey into Hawai'i Volcanoes National Park. Enjoy the picturesque black sand at Punalu'u Beach (32 miles). Explore Pana’ewa Rainforest Zoo and Gardens (25.1 miles) or Kazumura Cave - the longest and deepest lava tube in the world. Rainbow Falls (30.2 miles), Boiling Pots (31.8 miles), and Akaka Falls (45.9 miles) make for memorable day trips. Discover local work at Volcano Art Center Gallery (four miles), Volcano Garden Arts (two miles), and 2400 Fahrenheit (five miles). THINGS TO KNOW This vacation rental is not equipped with air conditioning, although it is rarely needed in Volcano’s temperate climate. Permit numbers: STVR-19-357706 and NUC-19-0957 Parking notes: There is free parking available for 2 vehicles. Security camera details: This vacation rental has external security cameras on the front porch and side of the home. Damage waiver: The total cost of your reservation for this Property includes a nightly damage waiver fee, plus tax if applicable (the “Damage Waiver”). (A discount may be applied for stays of 28 nights or longer, if permitted.) The Damage Waiver covers you for up to $3,000 of accidental damage to the Property or its contents (such as furniture, fixtures, and appliances) as long as you report the incident to the host prior to checking out. The Damage Waiver fee eliminates the need for a traditional security deposit. More information can be downloaded from the "Rental Agreement" on the checkout page. Due to local laws or HOA requirements, guests must be at least 21 years of age to book. Guests under 21 must be accompanied by a parent or legal guardian for the duration of the reservation. ## Commodités de l’hébergement ### Internet - Disponible dans la maison : Wi-Fi ### Stationnement et transport - Voiture nécessaire - Stationnement sur place ### Cuisine - Batterie de cuisine, vaisselle et couverts - Cafetière-théière - Four - Four à micro-ondes - Grille-pain - Lave-vaisselle - Machine à glaçons - Réfrigérateur - Surface de cuisson ### Chambres - 2 chambres - Canapé-lit - Draps fournis ### Salle de bain - 3 salles de bain - Séchoir à cheveux - Serviettes fournies ### Lieux de séjour - Foyer - Salle à manger séparée - Salle de séjour ### Divertissement - Lecteur de DVD - Livres - Téléviseur ### Espaces extérieurs - Jardin - Patio ### Buanderie - Installations de buanderie - Laveuse ### Confort - Chauffage ### Animaux de compagnie - Aucun animal de compagnie autorisé ### Accessibilité - Hébergement non-fumeurs - Commentaire de l’hôte : Smoking is not permitted anywhere on the premises. ### Services et commodités - Fer et planche à repasser - Téléphone ### Points d’intérêt de l’endroit - Zoo à proximité ### Activités - Golf à proximité - Observation d’oiseaux à proximité - Sentiers de randonnée ou de vélo à proximité - Visites de vignobles à proximité ### Dispositifs de sécurité - Détecteur de monoxyde de carbone (L’hôte a indiqué qu’il y avait un détecteur de monoxyde de carbone dans l’hébergement.) - Détecteur de fumée (L’hôte a indiqué qu’il y avait un détecteur de fumée dans l’hébergement.) - Trousse de premiers soins - Extincteur - Verrou de sûreté ### Information générale - Jardin - Taille de l’unité : 2 219 pieds carrés ## Hébergements similaires ![Extérieur](https://images.trvl-media.com/lodging/32000000/31360000/31358900/31358803/b1f9f9c8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hand Crafted Luxury Home with Jacuzzi & Fireplace Volcano - Baignoire à remous - Cuisine - Laveuse - Sécheuse 10 Exceptionnel 284 avis [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-08&endDate=2025-11-09&selected=31358803&PinnedHotelID=31358803&HadPinnedHotel=true®ionId=-1&adults=2) ![Téléviseur connecté, foyer](https://images.trvl-media.com/lodging/84000000/83800000/83790200/83790159/68f8a3a7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Gorgeous 3bd/2ba villa with covered patio, ping pong table, BBQ & playground Volcano - Cuisine - Wi-Fi gratuit - Espace extérieur - Stationnement disponible 9,8 Exceptionnel 113 avis [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-08&endDate=2025-11-09&selected=83790159&PinnedHotelID=83790159&HadPinnedHotel=true®ionId=-1&adults=2) ![Extérieur](https://images.trvl-media.com/lodging/33000000/32580000/32573700/32573658/7769f27f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### 6 mins from Nat'l Park! 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[](https://www.expedia.ca/Hotel-Search?startDate=2025-10-30&endDate=2025-10-31&selected=92966823&PinnedHotelID=92966823&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrain de l’hébergement ](https://images.trvl-media.com/lodging/120000000/119330000/119329200/119329200/120421de.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Lush Volcano Retreat- Hot Tub & Lava Water Feature Mauna Loa Estates - Baignoire à remous - Laveuse - Sécheuse - Stationnement disponible 10 Exceptionnel 2 avis [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-08&endDate=2025-11-09&selected=119329200&PinnedHotelID=119329200&HadPinnedHotel=true®ionId=-1&adults=2) ## Politiques ### Arrivée Arrivée à partir de 16 h Arrivée sans contact offerte Âge minimal pour l’enregistrement : 21 ans ### Départ L’heure limite de départ est 10 h. ### Instructions spéciales pour l’enregistrement L’hôte vous enverra un courriel contenant les instructions relatives à l’arrivée et au départ. ### Règles For information about quiet hours, please refer to the listing description. ### Animaux de compagnie Les animaux de compagnie ne sont pas autorisés. ### Enfants et lits supplémentaires Les enfants sont bienvenus. ### Événements Aucun événement autorisé ### Fumeurs/non-fumeurs Interdis de fumer Smoking is not permitted anywhere on the premises. ## Renseignements importants ### À savoir Des frais par personne supplémentaire peuvent s’appliquer et varient selon les politiques de l’établissement. Une pièce d’identité avec photo émise par le gouvernement et un dépôt en espèces, une carte de crédit ou une carte de débit pour couvrir les frais accessoires peuvent être requis à l’arrivée. Les demandes spéciales sont sujettes à la disponibilité au moment de l’enregistrement et peuvent entraîner des frais supplémentaires. Les demandes spéciales ne peuvent pas être garanties. Les fêtes et les événements de groupe sont strictement interdits. L’hôte a indiqué qu’il y avait un détecteur de monoxyde de carbone dans l’hébergement. L’hôte a indiqué qu’il y avait un détecteur de fumée dans l’hébergement. Cet hébergement comprend les dispositifs de sécurité suivants : un extincteur, une trousse de premiers soins et une serrure à pêne dormant. Cet hébergement dispose d’espaces extérieurs, tels que des balcons, des patios et des terrasses, qui peuvent ne pas convenir aux enfants. Si vous avez des inquiétudes, nous vous recommandons de communiquer avec l’hébergement avant votre arrivée pour confirmer qu’il pourra vous accueillir dans une chambre appropriée. Cet établissement est géré par l’intérmediaire de notre partenaire Vrbo. Vrbo vous enverra un courriel contenant un lien vers un compte Vrbo qui vous permettra de modifier ou d’annuler votre réservation. Numéro d’enregistrement de l’hébergement : GE-171-471-8720-01, TA-171-471-8720-01 ### À noter Une voiture est nécessaire pour accéder à l'établissement et pour se déplacer pendant le séjour. ### Hébergement également appelé 56140 ## À propos du quartier ![Carte](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C19.44839%2C-155.23224&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=7tWhETCwwT4aAlNKObkJcN87rFw=) Volcano, HI #### À proximité - Art Hawaïen contemporain Volcano Garden Arts - 5 min en voiture - 3.1 km - Site historique Volcano House - 9 min en voiture - 6.1 km - Centre d'information des touristes du volcan Kīlauea - 9 min en voiture - 6.1 km - Camp militaire Kilauea Military Camp - 10 min en voiture - 8.7 km - Volcano Golf and Country Club - 11 min en voiture - 9.5 km #### Transport - Hilo, Hawaï (ITO-Aéroport international de Hilo) : à 44 min en voiture #### Restaurants - ‪The Rim Restaurant - ‬10 min en voiture - ‪Uncle George's Lounge at Volcano House - ‬10 min en voiture - ‪Crater Rim Cafe - ‬15 min en voiture - ‪Rico’s Tacos - ‬5 min en voiture - ‪Lava Rock Cafe - ‬6 min en voiture ## Foire aux questions ### Serene 5-acre tropical hideaway with lanai and circular wood-burning fireplace accepte-t-il les animaux de compagnie? > Non, l’établissement n’accepte pas les animaux de compagnie. ### À quelle heure est-il possible d'arriver à Serene 5-acre tropical hideaway with lanai and circular wood-burning fireplace? > L’arrivée est possible à partir de 16 h. ### À quelle heure doit s'effectuer le départ à Serene 5-acre tropical hideaway with lanai and circular wood-burning fireplace? > Le départ est à 10 h. ### Où se situe Serene 5-acre tropical hideaway with lanai and circular wood-burning fireplace? > Volcano - propriété de vacances se trouve 1,3 mi (2,1 km) de Centre communautaire Cooper et 2,6 mi (4,2 km) de Parc national des volcans d'Hawaï. Aloha Candy Company et Art Hawaïen contemporain Volcano Garden Arts se trouvent également à moins de 5 km. ## Avis pour Serene 5-acre tropical hideaway with lanai and circular wood-burning fireplace 9,4 ### Exceptionnel Tous les avis affichés proviennent de vraies expériences de clients. Seuls les voyageurs qui ont réservé un séjour avec nous peuvent soumettre un avis. Nous vérifions les avis et publions tous les avis, positifs ou négatifs, qui respectent nos directives.[Plus de renseignements](https://www.expedia.ca/fr/lp/b/content-guidelines) ### 9,2 Propreté ### 9,6 Emplacement 10 – Excellent 64 8 – Bien 10 6 – Acceptable 3 4 – Médiocre 2 2 – Terrible 1 ### 10/10 – Excellent #### Mike G. 5 oct. 2025 Points forts : Propreté Wonderful property close to Volcano NP. Nice decor and very comfortable beds. ##### Mike G. Séjour de 4 nuits en septembre 2025 ### 10/10 – Excellent #### Joy B. 24 sept. 2025 Points forts : Propreté Spectacular home on large, lush property. It has a timeless charm that does not come through in the photos. Absolutely lovely and comfortable. ##### Joy B. Séjour de 3 nuits en septembre 2025 ### 10/10 – Excellent #### Linda W., Costa Mesa 17 sept. 2025 Points forts : Propreté Relaxing beautiful home. ##### Linda W. Séjour de 4 nuits en août 2025 ### 10/10 – Excellent #### Lauren K., Rocklin, CA 22 août 2025 Points forts : Propreté #### Gorgeous eclectic Jungle property ##### Lauren K. Séjour de 5 nuits en juillet 2025 ### 10/10 – Excellent #### Josh L. 11 juill. 2025 Points forts : Propreté Great! ##### Josh L. Séjour de 4 nuits en juillet 2025 ### 10/10 – Excellent #### Mary P. 30 avr. 2025 Points forts : Propreté #### Gorgeous, well equipped home! The house is a complete gem. Beautiful, spacious, well designed architecture and layout. Lovely furnishings and decor (some Asian inspired). The lanai and yard are beautiful and so peaceful. We felt like we were in the womb of the forest! No bugs whatsever, but birds, and nightly sounds of frogs. The owners have been very thoughtful in many details. Lighting, kitchen supplies, linen cupbards well stocked, etc. Everything so clean, organized and comfortable. We loved the feeling of utter peace and isolation, and loved being an 8 min drive into Volcanoes National Park. And a few minutes' to the several restaurants and basic shops in the 'village'. The key pad code to enter the house was not working, but the Vacasa people answered the help line quickly and talked me through how to get into the lockbox for a key. ![](https://a.travel-assets.com/ugc/hotel-reviews/2258b508-1550-4cbb-b848-8a03e21b7850-1746053296236.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/cf524f54-a7c2-4c0e-8db7-502a17beb27d-1746053296319.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/a9439e1e-8c7c-4584-b888-38d9315e64b3-1746053297071.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/4fdf7caf-69fa-4ead-abd3-3bf68ddb2a02-1746053296344.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Mary P. Séjour de 3 nuits en avril 2025 ### 10/10 – Excellent #### Erin T. 8 avr. 2025 Points forts : Propreté #### Beautiful An amazing property. the only downfall was access to nearbye reasonably priced food. Also, a bracelet was left behind we think. We were told they would let us know if they found it and did not hear back (99% sure it was left on shelf in bathroom upstairs). But the comfort, the quietness, cleanliness, and personal touches to this home were beyond amazing for us. If you are looking for a quiet, clean, incredibly comfortable tropical "jungle" type experience, this is the place! ##### Erin T. Séjour de 3 nuits en mars 2025 ### 10/10 – Excellent #### Rebecca J. 15 mars 2025 Points forts : Propreté #### Spacious and gorgeous Two bedrooms both with comfy beds, beautiful lighting and outstanding showers. The large family room has enough beds and couches to accommodate the full 8 person max. An outdoor heated shower head made cleaning off from the beach a delightful experience and the property in general provides bountiful botanical delights. Full kitchen with more dishes than you could possibly use, and no empty cabinets for food. Plan on using counter space for any groceries. Info states the water isn't potable but we found the house was equipped with drinkable water filtration system so that's a plus!The property is not fully accessible but for the fully able it's a wonderful spot!!! Would definitely stay again ##### Rebecca J. Séjour de 6 nuits en février 2025 ### 10/10 – Excellent #### Leah C. 16 févr. 2025 Points forts : Propreté ##### Leah C. Séjour de 3 nuits en janvier 2025 ### 10/10 – Excellent #### Paul H. 18 juin 2024 Points forts : Propreté #### Nice space Close to National Park Entrance Nice dose, no surprises- what you want in a stay. Website is accurate reflection. Kitchen has everything you want for food prep. Glassware for every drink. Thanks to a great stay. ##### Paul H. Séjour de 4 nuits en juin 2024 ### 10/10 – Excellent #### Theresa S. 8 juin 2024 Points forts : Propreté #### Beautiful home in the rainforest House was great and well stocked with kitchen accessories. Nice touches with cookies and some bottled water on arrive. Kids love the house and yard. Very secluded yet close to the National Park ##### Theresa S. Séjour de 3 nuits en mai 2024 ### 10/10 – Excellent #### Kristine W., Riverside, CA 24 févr. 2024 Points forts : Propreté #### Lovely peaceful house The house is lovely. Very nicely furnished and comfortable. Loved the fireplace and back porch. It has everything you need. The location is quiet - the only noise was from birds chirping and the feral pigs who appeared in the back yard. Very close to the National Park. We loved it and would come again. ##### Kristine W. Séjour de 4 nuits en février 2024 ### 10/10 – Excellent #### Janet S. 6 févr. 2024 Points forts : Propreté #### Volcano getaway Convenient for volcano hiking. Beautiful home and environment. Just remember to pack sweatshirts. ##### Janet S. Séjour de 5 nuits en février 2024 ### 10/10 – Excellent #### Cindy P. 25 août 2023 Points forts : Propreté #### Paradise One of the most beautiful places I have ever stayed!!! ##### Cindy P. Séjour de 4 nuits en août 2023 ### 10/10 – Excellent #### Sonia D. 29 juill. 2023 Points forts : Propreté #### Best cabin ever! This cabin was really amazing! We really enjoyed our stay. ##### Sonia D. Séjour de 4 nuits en juillet 2023 ### 10/10 – Excellent #### Jan N. 3 déc. 2022 Points forts : Propreté #### Wonderful retreat! Private, clean, spacious and close to the park!! ##### Jan N. Séjour de 4 nuits en novembre 2022 ### 10/10 – Excellent #### Aleshia R. 10 sept. 2022 Points forts : Propreté #### Quiet Seclusion Beautiful property tucked away near the end of neighborhood and street. The property was just as pictured. Beautiful home, beautifully decorated and surrounded by lush vegetation. If you plan on staying here, know that there are only a few restaurants in the village. There are only kitchen essentials. No spices or even salt and pepper. You will need to bring all food items and condiments with you. Other than that, it has ample space, nice linens and towels, complimentary bath & body products, and laundry & cleaning essentials. I loved the sound of the coqui frogs. My husband did not. Lol There are a pair of birds that roam the yard and a sweet smell in the air from the ginger plants. I recommend it for those that do not mind being in a rural area and want close proximity to the Volcano National Park. ##### Aleshia R. Séjour de 4 nuits en septembre 2022 ### 10/10 – Excellent #### Liz S., Kansas City, MO 23 juill. 2022 Points forts : Propreté #### A Must Go This is probably the most unique and impressive vacation rental we have been to. The property is amazing! My family of 5 had enough room to spread out and be comfortable. The layout was perfect and it was truly a gem to stay here. Beds and bathrooms were comfortable and well appointed. Internet was super, although cell phone reception is spotty in the area (we could still call but at times we had low bars) Kitchen was well appointed but bring all spices and oils you want because there aren’t any Beware that the heat and a/c are not the strong points in this rental, but there are space heaters and fans that make it comfortable. Coqui frogs are plenty and it rains a lot but it all adds to the beauty of the space. This property is very close to VNP. Lots of space to work. All together, we loved our stay and would recommend it to anyone! ##### Liz S. Séjour de 3 nuits en juillet 2022 ### 10/10 – Excellent #### Angel L. 19 juill. 2022 Points forts : Propreté #### Great place to stay in the tropical paradise and close to Volcano NP I would have taken 0.5 point off the rating for the check-process. An hour before check-in time I received an email giving me the gate code and alarm code, but the entry code "will be sent later." I called on my way there and the person said may be I don't need one since it wasn't given together with other codes. I didn't feel very good about it but I thought I would go see for myself. When we got to the door, there was a keypad obviously requiring a code to get into the house. Called again and got put through 2 more persons, who kept telling me that the issue has been escalated. They told me to try 2 different codes but none worked. Finally, about an hour later, the person from the local office called and told me that the keypad isn't working and told me to go to a lockbox to use the emergency key. This house is managed by Vacasa. There was clearly a poor communication chain between the main and local office and the customer. We were very upset during that hour standing outside, make sure you have all 3 codes before heading over to the house! Otherwise, the house is beautiful, well-maintained with a great layout and very spacious. The sounds of insects and pouring rain can be very loud through the night. One suggestion would be to put curtains or blinds in the bedrooms. I got woken up by the sun shining right in my eyes before 7am. The house is about 9 mins from Volcano NP, very convenient to be able to go back and forth if you don't want to visit the park all at once. Tips: to avoid the crowds at night for lava viewing, we had dinner at the house, then headed out after 9pm. ##### Angel L. Séjour de 3 nuits en juillet 2022 ### 10/10 – Excellent #### Michael B., Helena, AL 18 juill. 2022 Points forts : Propreté #### Magical Experience We spent three nights in this beautiful home, and wished we could have stayed longer. We were vacationing with another family, and this spacious home worked out perfectly! We were close enough to the volcano to visit it by day and night, seeing the magma glow at night is a must see. The beauty and comfort of this home combined with the sounds of nature from the rainforest created a magical experience for us. We hope to visit again some day. ##### Michael B. Séjour de 3 nuits en juin 2022 ### 6/10 – Acceptable #### Nancy S. 20 févr. 2022 Points faibles : Propreté #### Nice house, needs attention to details There was definitely an issue with the house when we arrived. Two doors were unlocked and one was open about a foot. No outside lights were left on so we hesitated going in but we felt we had no choice. We did check for intruders throughout the whole house, called the property manager who listened and only referred us to another "technical manager". By that time we had decided to stay only if we could alarm the house and that the response would be directly by the police, not by phone tag to the property managers or owners. We were assured it would be so we decided to stay. The house is lovely and as described on the website. However it is on the rainy side of the island. I found it damp and a little chilly and I could not get the propane stove lit. I got the pilot light on but it didn't seem to convert to being on. There was dust under the bed upstairs and soap scum on the soap dish. One of the outside light bulbs is flickering. During the rain, there is a small leak upstairs that must be coming from the roof. It would be nice to have plastic containers or plastic to help store leftovers but I do understand these may not be available according to the information we received prior to our visit. We ended up having a good time on the island but we definitely got off to a bad start. ##### Nancy S. Séjour de 4 nuits en février 2022 ### 10/10 – Excellent #### Niki N. 23 nov. 2021 Points forts : Propreté #### Perfect Getaway Comfortable and cozy Perfect location for our girls getaway. ##### Niki N. Séjour de 3 nuits en novembre 2021 ### 8/10 – Bien #### zQjSwpsPYfGevVdX0qhVLCwClGAB1Of6Y6Sw+QH7+sR9jV/579cPB6mRyJaDAAAAcDBuBgkqhkiG9w0BBwagYTBfAgEAMFoGCSqG P. 12 nov. 2021 Points forts : Propreté #### Volcano viewing This property was the ideal location for spending time at volcano park. A beautiful home and ideal for 2 couples with 2 master suites. The only glitch for us was check in. The management company that handles the booking sent an email with check in information which also included a link to register with them. Since the link requested my passport and it looked as if I had all the I formation I needed I didn't bother to register with them. However when we arrived we discovered that all the codes in the email were wrong and we could not get in. I phoned the number and was told I had to register online to access new codes. It made for a bumpy start. In all the traveling we have done with VRBO this is the first time I have been asked for passport info. Also I don't understand why they send outdated information in an email if they insist on registering through the site. At the very least send an email to your guests letting them know they will be required to register with your turn key link to get the proper codes. ##### zQjSwpsPYfGevVdX0qhVLCwClGAB1Of6Y6Sw+QH7+sR9jV/579cPB6mRyJaDAAAAcDBuBgkqhkiG9w0BBwagYTBfAgEAMFoGCSqG P. Séjour de 3 nuits en novembre 2021 ### 10/10 – Excellent #### Kenneth H. 21 sept. 2021 Points forts : Propreté #### Great place to stay at Volcano Other than some spider webs on the inside of the upstairs windows, there isn't anything we didn't like about this rental. ##### Kenneth H. Séjour de 3 nuits en septembre 2021 ### 4/10 – Médiocre #### J K. 12 sept. 2021 Points forts : Propreté #### Terrible management, beautiful house with safety and privacy issues We experienced several issues that limited our enjoyment of the property. 1) after we received a confirmation email that provided the gate code and security system code, we did not receive the front door code. It took more than hour on the phone, during which several excuses were made by turnkey and documentation was requested to verify our identities. An hour during which we were pulled over on a highway due to reception issues. Security is great, but we already had been given the gate code and the security system code. So it seemed like the property management bumbling rather than an actual security measure. 2) We asked if the water at the house was potable (a common question for rentals in the area). We received the response that it was not, then a follow up response during the gate code debacle stating yes the water is potable, then an email stating no, not potable. After staying there, it appeared the water was potable. A clear and accurate response would have been appreciated. 3) the stovetop worked fine, but the oven took 30 minutes to heat to 185 degrees.and leaked gas into the home. Obviously not operational. It took a somewhat frantic hour to purge the smell from the home. Needless to say, we did not get to use the oven during our stay. 4) in grabbing an oven mitt for holding a hot pan, I put oven mitt#1 back due to obvious damage. Oven mitt #2 looked better, but had a giant , unseen hole in the seem of the forefinger, which was perfectly positioned to receive a blistering burn on said finger. 5) while this may be petty, there was no laundry detergent in the home. The listing said a 'starter supply' would be provided. A little irritated by issues 1-4, we made a point of asking for the detergent. A delivery was promised by the management company...and the delivery never arrived. 6) this is definitely petty - homes in the area tend to provide local coffee, and sometimes local produce as a welcome gift. There was a coffee container in a basket that appeared to be used for this purpose but was conspicuously empty. We don't expect or require freebies, but we just thought that it was funny. 7) and the biggest concern: there is a security camera pointing directly at the primary bedroom, directly at the bed. Blinds can occlude it's view, but they were open when we arrived. Overall, an incredible, beautiful home - but an experience ruined by the management, safety concerns, and privacy concerns. ##### J K. 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