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Leonardo Hotel Vienna Hauptbahnhof – Avis

4 out of 5
Leonardo Hotel Vienna Hauptbahnhof
Gerhard-Bronner-Straße 5, Vienna, Vienna

Avis

9,0

Merveilleux

Note de 10 – Excellent, d’après 573 avis sur 1019." "
Note de 8 – Bien, d’après 345 avis sur 1019." "
Note de 6 – Acceptable, d’après 67 avis sur 1019." "
Note de 4 – Médiocre, d’après 16 avis sur 1019." "
Note de 2 – Terrible, d’après 18 avis sur 1019." "

9,2/10

Propreté

8,8/10

Service et personnel

8,6/10

Commodités

9,0/10

État et installations de l’hébergement

8,6/10

Écoresponsabilité

Avis

8/10 – Bien

florentina

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Tres bonne place mais ils doivent inclure le déjeuner dans le pris de la chambre
Séjour de 1 nuit en mai 2024

10/10 – Excellent

GUY

Voyage en famille, Voyage de couple, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Bel endroit pour un sejour idyllique
Séjour de 5 nuits en octobre 2023
Christoff Seibert a répondu le 27 oct. 2023
Dear Guy,we are very pleased that you found your stay at the Leonardo Vienna Hauptbahnhof idyllic. It is always our goal to create a pleasant and inviting atmosphere in which our guests can feel comfortable. We hope to welcome you back soon and offer you another wonderful stay.With kind regardsChristoff SeibertGeneral Manager

6/10 – Acceptable

Axel

Voyage de couple
Points forts : État et installations de l’hébergement
no restaurants
Séjour de 3 nuits en septembre 2023
Christoff Seibert a répondu le 19 sept. 2023
Dear Axel,thank you for taking the time to share your feedback.Due to the circumstance that around the main train stations more than 20 restaurants in all type of kitchen are situated, we decided to offer only breakfast.We hope to welcome you back to our hotel very soon!Sincerely,Christoff SeibertGeneral Manager

10/10 – Excellent

Henrique Fernando Monteiro

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Tout prêt de la Gare Centrale. Le système de vente de boissons et snacks pour une petite faim est très pratique. Petit-déjeuner correct par contre, le certains items pas remis au bon moment (viennoiseries, fruits) Globalement un excellent choix pour faire des vacances en ville. Merci
Séjour de 2 nuits en juillet 2023
Christoff Seibert a répondu le 4 juill. 2023
Cher Henrique,merci beaucoup pour votre excellente note.Nous sommes heureux d'apprendre que vous avez trouvé l'emplacement central et notre système de distribution automatique pratiques. Nous vous présentons nos excuses pour les désagréments liés au service du petit-déjeuner et nous en tiendrons compte pour les améliorations futures. Nous apprécions vos commentaires sur notre hôtel et vous remercions de l'avoir choisi pour visiter Vienne.Avec nos meilleures salutationsChristoff SeibertDirecteur de l'hôtel

10/10 – Excellent

Nadine

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Bon acceuil, hotel bien situé, chambre propre, literie tres dure
Séjour de 2 nuits en février 2023
Christoff Seibert a répondu le 28 févr. 2023
Cher Nadine,nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, nadine, nos salutations distinguées.Christoff SeibertDirecteur

8/10 – Bien

Sylvain

Séjour de 1 nuit en novembre 2022
Kaiser a répondu le 25 nov. 2022
Dear guest,Thank you for being our guest and taking the time to write a hotel review regarding your last stay at the Star Inn Hotel Premium Wien.It is very important for us to receive feedback from our guests. Only by your opinion, your ideas and your criticism, we can constantly improve our services and of course it is always a pleasure to get positive feedback.We look forward to seeing you soon at the Star Inn Hotel Premium Wien.With kind regardsYour host team

10/10 – Excellent

Andrei

Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en octobre 2022

10/10 – Excellent

jacques

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Ex7cellent hotel a proximite de la gare centrale Bon rapport qualte prix un hoix de cannel de tv qui tient compte d uneclienteke internationale
Séjour de 1 nuit en mai 2022
Kaiser a répondu le 13 juin 2022
Dear guest, Thank you for being our guest and taking the time to write a hotel review regarding your last stay at the Star Inn Hotel Premium Wien. We are very pleased that you felt comfortable with us during your stay and of course we would be pleased to pass on your praise to our team. We look forward to seeing you soon at the Star Inn Hotel Premium Wien. With kind regards Your host team

8/10 – Bien

Richard

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en février 2020
Johann a répondu le 24 févr. 2020
Sehr geehrter Gast, vielen Dank, dass Sie unser Gast waren und Sie sich die Zeit genommen haben, eine Hotelbewertung bezüglich Ihres letzten Aufenthalts im Star Inn Hotel Premium Wien abzugeben. Es ist sehr wichtig für uns, eine Rückmeldung von unseren Gästen zu erhalten. Nur durch Ihre Meinung, Ihre Ideen und Ihre Kritik können wir unsere Serviceleistungen ständig weiter verbessern und natürlich ist es immer eine Freude positives Feedback zu bekommen. Wir würden uns freuen, Sie schon bald wieder im Star Inn Hotel Premium Wien begrüßen zu dürfen. Mit herzlichen Grüßen Ihr Gastgeber Team

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
La situation, en face de la gare centrale, de quoi se restaurer, le personnel de la réception. C'était mon 3 séjour.
Séjour de 4 nuits en juin 2019
Reception a répondu le 30 juin 2019
Dear guest, thank you very much for taking the time to share your experiences during your stay at our Star Inn Hotel Premium Wien Hauptbahnhof, by Quality. The comments of every guest are especially important for us, as it helps us to improve our quality standards. We wish you a beautiful and enjoyable time in Vienna. Best regards, Your Star Inn Team

8/10 – Bien

Fairouz

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Hôtels propre et à proximité de la gare et un grand centre commercial et les matelas sont confortables , je recommande
Séjour de 2 nuits en avril 2019
Petra Takacs, Sales Assistant a répondu le 9 avr. 2019
Dear Star Inn Guest, We appreciate and value your opinion on Star Inn Hotel Premium Wien Hauptbahnhof, by Quality. We thank you for taking the time to mention everything that contributed to your time here with us. We appreciate your words. We hope you will come again in the future. Best regards Your Star Inn Team

10/10 – Excellent

CECILE

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Hotel idéalement placé à côté de la gare. Bien desservi par les transports en commun pour se rendre en centre-ville. Chambre calme et spacieuse
Séjour de 3 nuits en septembre 2018
your Star Inn host team a répondu le 27 sept. 2018
Dear Star Inn Guest, dear Cecille, thank you for choosing our hotel and for sharing your feedback regarding your stay at the Star Inn Hotel Premium Wien Hauptbahnhof, by Quality. We are happy that you were very satisfied with our location and that you had a good holiday in Vienna. We are looking forward to welcome you at our hotel or at any one of our Star Inn Hotels in Europe again. Sincerely, your Star Inn host team

6/10 – Acceptable

Ihab

Points forts : Propreté, état et installations de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 – Excellent

camille

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024
Christoff Seibert a répondu le 26 mai 2024
Dear Camille,We are very pleased that you were satisfied with your stay at our Hotel Leonardo Vienna Hauptbahnhof. Your positive feedback motivates us to continuously improve our service. We hope to welcome you as our guest again soon.Yours sincerely,Christoff SeibertHotel Manager

6/10 – Acceptable

Ihab

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024
Leonardo Team a répondu le 24 mai 2024
Dear Ihab,Thank you for taking the time to share your feedback.We hope to welcome you back to our hotel very soon!Sincerely,Milica KrojsGuest Relation Agent

8/10 – Bien

Long

Points forts : Propreté, état et installations de l’hébergement
Very satisfied with your location and service, will recommend to frirnds
Séjour de 2 nuits en mai 2024
Leonardo Team a répondu le 23 mai 2024
Dear Long,Thank you for your good review!At Leonardo Hotel Vienna Hauptbahnhof, we strive to provide our guests with an ideal experience through our dedicated service and our central location. We are glad to hear that you enjoyed these aspects of your stay.Your words strengthen us in our intention and we are grateful that you recommend us.We look forward to welcoming you in the future. Sincerely,Milica KrojsGuest Relation Agent

10/10 – Excellent

David

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Loved our stay! Thanks!
Séjour de 2 nuits en mai 2024
Leonardo Team a répondu le 23 mai 2024
Dear David,Thank you for the excellent review of our hotel! We are glad that you enjoyed your stay. We strive to provide a pleasant experience for each of our guests, and we are pleased that we were able to accomplish this for you. We look forward to welcoming you back soon!With kind regards,Milica KrojsGuest Relation Agent

10/10 – Excellent

Chris

Voyage en famille
Was a day late (don’t ask!) but they changed the date and had rooms available for us so we could still stay! Very nice place (AC not the greatest) but very friendly and helpful staff. Would recommend staying here!
Séjour de 1 nuit en mai 2024
Christoff Seibert a répondu le 22 mai 2024
Dear Chris,we are very pleased that you enjoyed your stay with us at the Hotel Leonardo Vienna Hauptbahnhof. It is always our goal to respond flexibly to the needs of our guests and we are glad that we were able to help you in your situation. Your positive words regarding our friendly and helpful staff are very encouraging. We always strive to provide our guests with the best possible service. Thank you for your recommendation and we look forward to your next visit.With kind regards,Christoff SeibertGeneral Manager

10/10 – Excellent

Philipp, Ingolstadt

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mai 2024
Leonardo Team a répondu le 23 mai 2024
Dear Philipp,Thank you for the excellent review of our hotel! We are glad that you enjoyed your stay. We strive to provide a pleasant experience for each of our guests, and we are pleased that we were able to accomplish this for you. We look forward to welcoming you back soon!With kind regards,Milica KrojsGuest Relation Agent

10/10 – Excellent

Tine

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Sehr gut, perfekte Lage, gerne wieder
Séjour de 4 nuits en mai 2024
Leonardo Team a répondu le 21 mai 2024
Liebe Tine,vielen Dank für Ihr ausgezeichnetes Feedback und dafür, dass Sie sich die Zeit genommen haben, uns von Ihrem Aufenthalt zu berichten. Wir sind sehr erfreut, dass Sie der Aufenthalt in unserem Haus begeistert hat, insbesondere die günstige Lage unseres Hotels.Wir bemühen uns ständig, unseren Gästen ein komfortables, hochwertiges Erlebnis zu bieten. Es ist schön zu hören, dass wir dies für Sie erreicht haben. Wir freuen uns, Sie schon bald wieder in unserem Haus begrüßen zu dürfen.Mit freundlichen Grüßen,Milica KrojsGuest Relation Agent

10/10 – Excellent

Silke

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
2 min vom Bahnhof entfernt. Straßenbahn U Bahn direkt zu erreichen.
Séjour de 2 nuits en mai 2024
Leonardo Team a répondu le 20 mai 2024
Liebe Silke,vielen Dank für Ihr ausgezeichnetes Feedback und dafür, dass Sie sich die Zeit genommen haben, uns von Ihrem Aufenthalt zu berichten. Wir sind sehr erfreut, dass Sie der Aufenthalt in unserem Haus begeistert hat, insbesondere die günstige Lage unseres Hotels.Wir bemühen uns ständig, unseren Gästen ein komfortables, hochwertiges Erlebnis zu bieten. Es ist schön zu hören, dass wir dies für Sie erreicht haben. Wir freuen uns, Sie schon bald wieder in unserem Haus begrüßen zu dürfen.Mit freundlichen Grüßen,Milica KrojsGuest Relation Agent

10/10 – Excellent

Marina

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Fantastic location for travelling into and around Vienna
Séjour de 4 nuits en mai 2024
Leonardo Team a répondu le 20 mai 2024
Dear Marina,Thank you for the excellent review of our hotel! We are glad that you enjoyed your stay, especially the convenient location of our hotel. We strive to provide a pleasant experience for each of our guests, and we are pleased that we were able to accomplish this for you. We look forward to welcoming you back soon!With kind regards,Milica KrojsGuest Relation Agent

8/10 – Bien

Barbara Aimee, Kennesaw

Voyage de couple
Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
Séjour de 2 nuits en mai 2024
Leonardo Team a répondu le 20 mai 2024
Dear Barbara Aimee,Thank you for your good review. We are pleased to hear that you enjoyed your stay.We strive to provide a pleasant experience for each of our guests, and we are pleased that we were able to accomplish this for you. We look forward to welcoming you back soon!With kind regards,Milica KrojsGuest Relation Agent

8/10 – Bien

Chan Sui Kiow

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Close to train station
Séjour de 2 nuits en mai 2024
Leonardo Team a répondu le 17 mai 2024
Dear Chan Sui Kiow,Thank you for your good review. We are pleased to hear that you enjoyed your stay, especially the convenient location of our hotel.We strive to provide a pleasant experience for each of our guests, and we are pleased that we were able to accomplish this for you. We look forward to welcoming you back soon!With kind regards,Milica KrojsGuest Relation Agent

8/10 – Bien

Man Ieng

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It would be much better if there is a curtain or door for the bath room. It is quite embarrassing when you travel with your friends if there is totally no door when you are taking a shower.
Séjour de 4 nuits en mai 2024
Leonardo Team a répondu le 15 mai 2024
Dear Man Leng,Thank you for your good review!We are glad that you enjoyed your stay.Regarding the room design, we would like to point out to you that the open bathroom design you mentioned is a special feature of our facility that we have introduced in the hope that our guests will find it unique and comfortable. We regret that this was not the case for you.We hope you will visit us again despite this minor inconvenience.Sincerely,Milica KrojsGuest Relation Agent

10/10 – Excellent

Casey

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Modern, near and clean. Helpful staffs.
Séjour de 2 nuits en mai 2024
Leonardo Team a répondu le 14 mai 2024
Dear Casey,Thank you for your excellent feedback and for taking the time to tell us about your stay. We are very pleased that you enjoyed your stay in our hotel, especially our modern room facilities and cleanliness. It is also nice to hear that you found our staff friendly.We look forward to welcoming you back soon!With kind regards,Milica KrojsGuest Relation Agent

6/10 – Acceptable

pedro

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We didn’t like the fact that the breakfast is just the same everyday
Séjour de 3 nuits en mai 2024
Leonardo Team a répondu le 14 mai 2024
Dear Pedro,Thank you for sharing your experience with us. We understand that variety is a key element to an enjoyable breakfast experience. Ideally, our breakfast buffet should provide a selection that caters to all tastes and dietary preferences and we aim to make it a delightful start to your day.We value your feedback and take it seriously. Your comments will certainly be a topic of discussion in our continuous effort to provide an excellent experience for our guests. Sincerely,Milica KrojsGuest Relation Agent

8/10 – Bien

Jim

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en mai 2024
Leonardo Team a répondu le 14 mai 2024
Dear Jim,Thank you for your good review. We are pleased to hear that you enjoyed your stay.We strive to provide a pleasant experience for each of our guests, and we are pleased that we were able to accomplish this for you. We look forward to welcoming you back soon!With kind regards,Milica KrojsGuest Relation Agent

10/10 – Excellent

Roland

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very nicely renovated hotel which was super comfortable. Would definitely stay there again when travelling to Vienna.
Séjour de 3 nuits en mai 2024
Leonardo Team a répondu le 10 mai 2024
Dear Roland,Thank you for your great review!It's a delight to read your positive remarks about the Leonardo Hotel Vienna Hauptbahnhof. Your kind words about our renovated premises and the level of comfort we offer has genuinely brightened our day. We are thrilled to know that you're considering us for your future stay.Your satisfaction is our utmost reward and we are pleased that we could make your stay memorable. We eagerly look forward to welcoming you back to Vienna and providing you with the same enjoyable experience.Best regards,Milica KrojsGuest Relation Agent

10/10 – Excellent

Zoltan

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Everything was fine, a very convenient hotel, close to Hbf.
Séjour de 1 nuit en mai 2024
Leonardo Team a répondu le 8 mai 2024
Dear Zoltan,thank you for the excellent review of our hotel! We are glad that you enjoyed your stay, especially the convenient location of our hotel.We strive to provide a pleasant experience for each of our guests, and we are pleased that we were able to accomplish this for you. We look forward to welcoming you back soon!With kind regards,Milica KrojsGuest Relation Agent

10/10 – Excellent

Canh

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great breakfast varieties. Clean properly. Close to Vienna Central Train Station and Metro systems.
Séjour de 2 nuits en mai 2024
Leonardo Team a répondu le 7 mai 2024
Dear Canh,Thank you for taking the time to share your experience with us. We greatly appreciate you mentioning that you enjoyed the proximity of the hotel to the train station and public transport, as well as that you found our breakfast selection to be generous and our property to be clean.We look forward to welcoming you back soon!With kind regards,Milica KrojsGuest Relation Agent

8/10 – Bien

Fauzia

Voyage de couple
Points forts : Propreté, service et personnel et commodités.
We had a great stay at the property. Friendly, helpful staff, great location, just opposite the Wien train station. There are several food options within the train station. The only complaint I have is that there was no air conditioning in the two first days of our stay and it was very hot for Vienna, probably in the high 70 degrees and no ventilation in the room. We didn’t think it would be safe to keep the patio door open all night.
Séjour de 1 nuit en mai 2024
Leonardo Team a répondu le 7 mai 2024
Dear Fauzia,Thank you for taking the time to share your review!We are pleased to hear that your stay at Leonardo Hotel Vienna Hauptbahnhof was largely enjoyable, and that our team's friendliness and helpfulness, as well as our prime location, contributed to your positive experience.We regret to learn about the inconvenience you experienced due to the lack of air conditioning during the first two days of your stay. We acknowledge the necessity of having a comfortable, well-ventilated room and we usually strive to ensure this for all our guests.We hope that despite this issue, you were able to make the most of your time in Vienna and that we will have the opportunity to welcome you back in the future, providing the high standard of service we pride ourselves on.Best regards,Milica KrojsGuest Relation Agent

10/10 – Excellent

Maria

Séjour de 2 nuits en avril 2024
Leonardo Team a répondu le 23 mai 2024
Dear Maria,Thank you for the excellent review of our hotel! We are glad that you enjoyed your stay. We strive to provide a pleasant experience for each of our guests, and we are pleased that we were able to accomplish this for you. We look forward to welcoming you back soon!With kind regards,Milica KrojsGuest Relation Agent

10/10 – Excellent

Karen

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This was a very nice hotel. Big room, bar in the lobby with quick easy to go options for food and snacks.
Séjour de 2 nuits en avril 2024
Christoff Seibert a répondu le 3 mai 2024
Dear Karen,we are very pleased that you enjoyed your stay at the Hotel Leonardo Vienna Hauptbahnhof. Your words of praise about our room and lobby bar are much appreciated. It is always our goal to provide our guests with a pleasant and satisfying experience.We hope to welcome you back soon.Yours sincerely,Christoff SeibertGeneral Manager

2/10 – Terrible

Samantha

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
poor customer service
Séjour de 3 nuits en avril 2024
Christoff Seibert a répondu le 3 mai 2024
Dear Samantha,we are very sorry to hear that your experience with our customer service did not meet your expectations. At Hotel Leonardo Vienna Hauptbahnhof, we always strive to provide excellent service to our guests. Could you please tell me exactly what happens during your stay. Unfortunately, that is not clear from your review.Please accept our apologies for any inconvenience. Your feedback is very valuable to us and helps us to continuously improve our service offering.We hope that we will have the opportunity to convince you of the quality of our service on your next visit to Vienna.Yours sincerely,Christoff SeibertHotel Manager

10/10 – Excellent

Laboni

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Hotel Leonardo HBF in Prague is a great property close to Prague Central station, astronomical clock, Charles Bridge and many shopping and dining venues. Breakfast is a paid option and is quite good. The breakfast room doubles as a Thai restaurant in the evening. This hotel is walkable from many Prague attractions; highly recommended.
Séjour de 3 nuits en avril 2024
Christoff Seibert a répondu le 3 mai 2024
Dear Laboni,we are very pleased that you enjoyed your stay at the Hotel Leonardo Hauptbahnhof.However, our hotel is located in Vienna and not in Prague.It is our constant endeavor to offer our guests a pleasant and unforgettable stay.Thank you again for your recommendation and we hope to welcome you again soon.Yours sincerelyChristoff SeibertGeneral Manager

10/10 – Excellent

Charli

Voyage en famille, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Wonderful service and so close to the train station, couldn’t recommend enough!
Séjour de 1 nuit en avril 2024
Leonardo Team a répondu le 2 mai 2024
Dear Charli,thank you for the excellent review of our hotel! It is our goal to provide our guests with a pleasant atmosphere and we are very pleased to hear that our excellent location and helpful staff contributed to your positive experience.Your words strengthen us in our intention and we are grateful that you recommend us.We look forward to welcoming you back soon!With kind regards,Milica KrojsGuest Relation Agent

8/10 – Bien

Torsten

Voyage de couple
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Sehr zentral gelegen. Gute Verkehrsanbindung durch den Hauptbahnhof
Séjour de 2 nuits en mars 2024
Leonardo Team a répondu le 2 mai 2024
Lieber Torsten,vielen Dank für Ihre gute Bewertung. Es freut uns zu hören, dass Ihnen Ihr Aufenthalt gefallen hat und Sie die günstige Lage unseres Hotels genossen haben.Wir bemühen uns ständig, unseren Gästen ein komfortables, hochwertiges Erlebnis zu bieten. Es ist schön zu hören, dass wir dies für Sie erreicht haben. Wir freuen uns, Sie schon bald wieder in unserem Haus begrüßen zu dürfen.Mit freundlichen Grüßen,Milica KrojsGuest Relation Agent

10/10 – Excellent

Alejandro

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Muy bueno, buen desayuno y ubicación muy conveniente, estación de trenes y metro casi a la par.
Séjour de 4 nuits en avril 2024
Leonardo Team a répondu le 30 avr. 2024
Dear Alejandro,thank you for taking the time to share your experience with us. We greatly appreciate you mentioning that you enjoyed the proximity of the hotel to the train station and public transport, as well as that you found our breakfast selection to be generous. We strive to provide a pleasant experience for each of our guests, and we are pleased that we were able to accomplish this for you. We look forward to welcoming you back soon!With kind regards,Milica KrojsGuest Relation Agent

6/10 – Acceptable

Masaki

Voyage d’affaires
Points forts : Propreté, commodités
Points faibles : État et installations de l’hébergement
I heard snoring from the next room. This was my second time at the hotel and the first time the noise.
Séjour de 1 nuit en avril 2024
Leonardo Team a répondu le 29 avr. 2024
Dear Masaki,thank you for taking the time to share your feedback.We regret to hear about your experience with noise coming from the adjacent room. It is important for us that all of our guests have a peaceful sleep and we are very sorry if this was not the case during your stay. Despite this inconvenience, we hope to welcome you back to our hotel soon.Best regards,Milica KrojsGuest Relation Agent

10/10 – Excellent

FAHIM, NEW HYDE PARK

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Ok
Séjour de 2 nuits en avril 2024
Leonardo Team a répondu le 30 avr. 2024
Dear Fahim,thank you for the excellent review of our hotel! We are glad that you enjoyed your stay. We strive to provide a pleasant experience for each of our guests, and we are pleased that we were able to accomplish this for you. We look forward to welcoming you back soon!With kind regards,Milica KrojsGuest Relation Agent

8/10 – Bien

Andreas Christian

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Hervorragende Lage, sowohl was die Verbindung zum Flughafen angeht als auch als Ausgangspunkt für Erkundungen. Zimmer für uns gewöhnungsbedürftig: Getrennte Toilette ist ja OK, aber das Badezimmer (Dusche, Waschbecken) ohne Tür. Die feuchte Luft nach dem Duschen steht im gesamten Zimmer, einzelne Silberfischchen inklusive.
Séjour de 5 nuits en avril 2024
Leonardo Team a répondu le 29 avr. 2024
Lieber Andreas Christian,vielen Dank für Ihr ausgezeichnetes Feedback und dafür, dass Sie sich die Zeit genommen haben, uns von Ihrem Aufenthalt zu berichten. Es freut uns zu hören, dass Sie unsere Lage hervorragend finden und als idealer Ausgangspunkt für Ihre Erkundungen schätzen. In Bezug auf Ihre Anmerkungen zur Dusche, bedauern wir, dass dies nicht Ihren Erwartungen entsprochen hat. Die von Ihnen beschriebene Raumaufteilung ist in der Tat eine Besonderheit unserer Einrichtung, die wir in der Hoffnung eingeführt haben, dass unsere Gäste sie einzigartig und komfortabel finden.Wir bemühen uns stets, unseren Gästen ein komfortables Ambiente zu bieten, und wir hoffen, dass wir Sie bei Ihrem nächsten Aufenthalt bei uns vollständig überzeugen können. Mit freundlichen Grüßen,Milica KrojsGuest Relation Agent

10/10 – Excellent

Nazuma

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Nice and clean property and in an excellent location. All staff I encountered were really friendly and helpful
Séjour de 2 nuits en avril 2024
Leonardo Team a répondu le 29 avr. 2024
Dear Nazuma,thank you for the excellent review of our hotel! We are delighted to hear that you enjoyed the convenient location of our hotel as well as the room to be clean.Your praise to our staff is very encouraging and motivates us to continue providing excellent service.We look forward to welcoming you back soon!With kind regards,Milica KrojsGuest Relation Agent

10/10 – Excellent

David

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very easy to get to from Main station so connections to all the main sights was easy enough. Recently re-furnushed so very modern contemporary style and feel to the room
Séjour de 2 nuits en avril 2024
Leonardo Team a répondu le 29 avr. 2024
Dear David,thank you for the excellent review of our hotel! We are glad that you enjoyed your stay, especially convenient location of our hotel and our modern room facilities.We strive to provide a pleasant experience for each of our guests, and we are pleased that we were able to accomplish this for you. We look forward to welcoming you back soon!With kind regards,Milica KrojsGuest Relation Agent

6/10 – Acceptable

Steven

I requested a room for 3 adults and we were placed in a handy cap room. Shower had clumps of hair on the tile floor and the floor was not clean. The sofa bed was uncomfortable and the supports at the foot kept collapsing. Coffee was not replenished nor were the used cups cleaned. Accommodations did not meet the standards advertised
Séjour de 2 nuits en avril 2024
Leonardo Team a répondu le 25 avr. 2024
Dear Steven,thank you for taking the time to share your feedback.We are sorry to hear that you were not satisfied with some aspects of your stay. Cleanliness and comfort are pillars of our commitment to delivering a premium experience, and it appears we fell short in your case. This is not the impression we wish to leave our valued guests. Your comments are very important to us and we will use them to improve our services. We hope for another opportunity to exceed your expectations and show you the exceptional service that so many of our guests have come to know.Sincerely,Milica KrojsGuest Relation Agent

10/10 – Excellent

Luva

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Das zimmer war echt schön, die Lage in der Nähe vom Hauptbahnhof ist super, aber am meisten hat mich positiv überrascht, wie gut das W-Lan ist. Konnte Overwatch mit nem 33-40er ping im Hotelzimmer spielen, absulut Wahnsinn. Wenn ich das nächste mal wieder Wien besuche komme ich wieder :3
Séjour de 3 nuits en avril 2024
Leonardo Team a répondu le 23 avr. 2024
Lieber Luva,vielen Dank für Ihr ausgezeichnetes Feedback und dafür, dass Sie sich die Zeit genommen haben, uns von Ihrem Aufenthalt zu berichten. Wir freuen uns, dass Sie unsere günstige Lage, die gut ausgestatteten Zimmer und die gute Internetverbindung zu schätzen wissen. Wir bemühen uns, unseren Gästen die bestmögliche Erfahrung zu bieten, wenn sie bei uns übernachten, und Ihre freundlichen Worte helfen uns, dieses Ziel zu erreichen. Nochmals vielen Dank für Ihr Feedback und wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Mit besten Grüßen,Milica KrojsGuest Relation Agent

8/10 – Bien

Graham

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en avril 2024
Leonardo Team a répondu le 23 avr. 2024
Dear Graham,thank you for your good review. We are pleased to hear that you enjoyed your stay.We strive to provide a pleasant experience for each of our guests, and we are pleased that we were able to accomplish this for you. We look forward to welcoming you back soon!With kind regards,Milica KrojsGuest Relation Agent

10/10 – Excellent

Johanna

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Wir hatten eine tolle Zeit! An der Rezeption wurden wir bei allen fragen top beraten.
Séjour de 2 nuits en avril 2024
Leonardo Team a répondu le 22 avr. 2024
Liebe Johanna,vielen Dank für Ihr ausgezeichnetes Feedback und dafür, dass Sie sich die Zeit genommen haben, uns von Ihrem Aufenthalt zu berichten. Wir freuen uns sehr, dass Sie sich bei uns während Ihres Aufenthalts wohlgefühlt haben und geben Ihr Lob selbstverständlich gerne an unser Team weiter. Wir freuen uns, Sie schon bald wieder in unserem Haus begrüßen zu dürfen.Mit besten Grüßen,Milica KrojsGuest Relation Agent

6/10 – Acceptable

Ayako

Voyage d’affaires
Points forts : Propreté, service et personnel
Points faibles : Commodités, état et installations de l’hébergement
I did not like the shower room and wash room, because there was no door and I felt very cold and uncomfortable.
Séjour de 6 nuits en avril 2024
Leonardo Team a répondu le 22 avr. 2024
Dear Ayako,thank you for taking the time to share your feedback.We take note of your feedback regarding the bathroom layout. We appreciate your insights as they help us understand our guests' preferences better. We hope this did not impact your overall experience and that you enjoyed your time in our hotel.With kind regards,Milica KrojsGuest Relation Agent

8/10 – Bien

Sunha

Points forts : Propreté, état et installations de l’hébergement
Séjour de 3 nuits en avril 2024
Christoff Seibert a répondu le 17 avr. 2024
Dear Sunha,thank you for your good review. We strive to provide a pleasant experience for each of our guests, and we are pleased that we were able to accomplish this for you. We look forward to welcoming you back soon!With kind regardsChristoff SeibertGeneral Manager