Title: Swiss Diamond Hotel & SPA - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Swiss Diamond Hotel & SPA Guests can relax by indoor and outdoor pools while enjoying stunning golf links just steps away from their rooms at this lakeside retreat ## Photo gallery for Swiss Diamond Hotel & SPA ![2 restaurants, breakfast served - Swiss Diamond Hotel & SPA (Vico Morcote)](https://images.trvl-media.com/lodging/1000000/980000/972600/972505/45ac639e.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Indoor pool, seasonal outdoor pool - Swiss Diamond Hotel & SPA (Vico Morcote)](https://images.trvl-media.com/lodging/1000000/980000/972600/972505/a3776c28.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Deluxe Double or Twin Room, Balcony, Lake View | Lake view - Swiss Diamond Hotel & SPA (Vico Morcote)](https://images.trvl-media.com/lodging/1000000/980000/972600/972505/8e586bde.jpg?impolicy=resizecrop&rw=297&ra=fit) ![View from property - Swiss Diamond Hotel & SPA (Vico Morcote)](https://images.trvl-media.com/lodging/1000000/980000/972600/972505/988a8310.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - Swiss Diamond Hotel & SPA (Vico Morcote)](https://images.trvl-media.com/lodging/1000000/980000/972600/972505/5c4f485b.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Near Monte San Salvatore, the Swiss Diamond Hotel & SPA offers breathtaking views, a rooftop pool, rejuvenating spa treatments, and two on-site restaurants. Travelers praise the delicious meals and helpful staff. ## Reviews 9.0 Wonderful ## Popular amenities - Pool - Hot tub - Spa - Parking included - Free WiFi ## Room options ### Check availability for these dates Tonight [Dec. 19 - Dec. 20](https://www.expedia.ca/Hotel-Search?startDate=2025-12-19&endDate=2025-12-20&selected=972505&PinnedHotelID=972505&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-19&endDate=2025-12-20&selected=972505&PinnedHotelID=972505&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec. 20 - Dec. 21](https://www.expedia.ca/Hotel-Search?startDate=2025-12-20&endDate=2025-12-21&selected=972505&PinnedHotelID=972505&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-20&endDate=2025-12-21&selected=972505&PinnedHotelID=972505&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec. 19 - Dec. 21](https://www.expedia.ca/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=972505&PinnedHotelID=972505&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=972505&PinnedHotelID=972505&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec. 26 - Dec. 28](https://www.expedia.ca/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=972505&PinnedHotelID=972505&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=972505&PinnedHotelID=972505&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed Showing 6 of 6 rooms ### View all photos for Superior Double Room, Lake View ![Superior Double Room, Lake View](https://images.trvl-media.com/lodging/1000000/980000/972600/972505/93d6ee2f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double Room, Lake View 8.8 Excellent 5 reviews ### Highlights Air conditioning Flat-screen TV Blackout drapes/curtains Bathrobes Bidet Private bathroom Hair dryer Minibar - 269 sq ft - Lake view - Sleeps 2 - 1 Double Bed ### View all photos for Deluxe Suite, 1 Bedroom, Lake View ![Deluxe Suite, 1 Bedroom, Lake View](https://images.trvl-media.com/lodging/1000000/980000/972600/972505/d9b6efa1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Suite, 1 Bedroom, Lake View 10.0 Exceptional 1 review ### Highlights Air conditioning Flat-screen TV Separate bedroom Blackout drapes/curtains Bathrobes Bidet Private bathroom Hair dryer - 861 sq ft - 1 bedroom - Lake view - Sleeps 3 - 1 Double Bed ### View all photos for Presidential Suite, 1 Bedroom, Terrace, Lake View ![Presidential Suite, 1 Bedroom, Terrace, Lake View](https://images.trvl-media.com/lodging/1000000/980000/972600/972505/3fac094e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Presidential Suite, 1 Bedroom, Terrace, Lake View ### Highlights Terrace Air conditioning Free cribs/infant beds Flat-screen TV Blackout drapes/curtains Separate bedroom Bathrobes Bidet - 1076 sq ft - 1 bedroom - Lake view - Sleeps 3 - 1 Double Bed ### View all photos for Prestige Double Room ![Prestige Double Room](https://images.trvl-media.com/lodging/1000000/980000/972600/972505/0ef52341.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Prestige Double Room 8.0 Very good 1 review ### Highlights Air conditioning Flat-screen TV Blackout drapes/curtains Bathrobes Bidet Private bathroom Hair dryer Minibar - 258 sq ft - Sleeps 2 - 1 Double Bed ### View all photos for Classic Double Room ![Classic Double Room](https://images.trvl-media.com/lodging/1000000/980000/972600/972505/77e46146.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Double Room 8.0 Very good 6 reviews ### Highlights Air conditioning Flat-screen TV Blackout drapes/curtains Bathrobes Bidet Private bathroom Hair dryer Minibar - 215 sq ft - Sleeps 2 - 1 Double Bed ### View all photos for Deluxe Double or Twin Room, Balcony, Lake View ![Deluxe Double or Twin Room, Balcony, Lake View](https://images.trvl-media.com/lodging/1000000/980000/972600/972505/e6e12de7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double or Twin Room, Balcony, Lake View 9.2 Wonderful 22 reviews ### Highlights Balcony Air conditioning Free cribs/infant beds Flat-screen TV Blackout drapes/curtains Bathrobes Bidet Private bathroom - 430 sq ft - Lake view - Sleeps 3 - 1 Double Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FVico-Morcote-Hotels-Swiss-Diamond-Hotel.h972505.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FVico-Morcote-Hotels-Swiss-Diamond-Hotel.h972505.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C45.93291%2C8.92957&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=aajIO0RIijgIUuZ8X6oDz7RMhcU=) Via Riva Lago Olivella, Vico Morcote, TI, 6921 #### What's nearby - Morcote Castle Estate Winery \- 16 min walk \- 1.4 km - Parco Scherrer \- 19 min walk \- 1.5 km - Parco Botanico San Grato \- 19 min walk \- 1.5 km - Swing the World \- 19 min walk \- 1.7 km - Botanical Garden Parco San Grato \- 3 min drive \- 2.5 km #### Getting around - Melide Station - 4 min drive - Lugano Funicular Station - 11 min drive - Lugano (LUG-Agno) - 29 min drive #### Restaurants - ‪Caffé Vecchio Teatro - ‬16 min walk - ‪Ristorante Il Giardino - ‬3 min drive - ‪Ristorante Al Battello - ‬18 min walk - ‪Ristorante della Posta - ‬20 min walk - ‪Cantinetta Caprese - ‬6 min drive ## About this property ### Swiss Diamond Hotel & SPA Luxury hotel near Lake Lugano Located close to Swissminiatur, Swiss Diamond Hotel & SPA provides a free breakfast buffet, an adjacent golf course, and a poolside bar. Get out on the links at this hotel and enjoy amenities such as golf caddies. Treat yourself to a facial, a body treatment, or a massage at the onsite spa. Be sure to enjoy breakfast, lunch, and dinner at the two on-site restaurants. Stay connected with free in-room WiFi, and guests can find other amenities such as a rooftop terrace and a garden. You'll also enjoy the following perks during your stay: - A seasonal outdoor pool and an indoor pool - Free self parking and valet parking - Free train station pick-up, free newspapers, and 1 meeting room - An elevator, wedding services, and multilingual staff - Guest reviews say great things about the helpful staff Room features All 84 rooms offer comforts such as air conditioning and bathrobes, as well as perks like free WiFi and safes. More amenities include: - Free tea bags/instant coffee and electric kettles - Bidets, tubs or showers, and free toiletries - 40-inch flat-screen TVs with satellite channels - Childcare services, daily housekeeping, and desks ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/8000000/7340000/7330400/7330325/da9f56fd.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Resort Collina d'Oro, Starhotels Collezione Collina d'Oro - Pool - Hot tub - Spa - Pet friendly 9.2 Wonderful 163 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-02&endDate=2026-01-03&selected=7330325&PinnedHotelID=7330325&HadPinnedHotel=true®ionId=-1&adults=2) ![Junior Suite, Terrace, Lake View](https://images.trvl-media.com/lodging/113000000/112640000/112636700/112636609/828f00e8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Swiss Diamond Boutique Hotel La Romantica Melide - Pool - Breakfast included - Spa - Free WiFi 9.8 Exceptional 17 reviews CA $549 CA $586 total includes taxes & fees Dec 20 - 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Free WiFi - Restaurant - Air conditioning 9.6 Exceptional 1,000 reviews CA $407 CA $439 total includes taxes & fees Jan 4 - Jan 5, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-04&endDate=2026-01-05&selected=18488&PinnedHotelID=18488&HadPinnedHotel=true®ionId=-1&adults=2) ![Seasonal outdoor pool, open 8:30 AM to 7:00 PM, pool umbrellas](https://images.trvl-media.com/lodging/2000000/1080000/1073600/1073593/abbed013.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Lido Seegarten Cassarate - Pool - Breakfast included - Pet friendly - Free WiFi 8.8 Excellent 495 reviews CA $601 CA $640 total includes taxes & fees Jan 1 - Jan 2, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-01&endDate=2026-01-02&selected=1073593&PinnedHotelID=1073593&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi and wired internet ### Parking and transportation - Free train station pick-up shuttle - Free uncovered self parking on site - Free uncovered valet parking on site - Limited onsite valet and self parking - Wheelchair-accessible parking available ### Food and drink - Free buffet breakfast available daily 7:00 AM to 10:30 AM - 2 restaurants - A bar/lounge - A poolside bar - Couples/private dining ### Restaurants on site - Restaurant Lago - Restaurant Panorama ### Things to do - 18-hole adjacent golf course - Full-service spa - Golf caddies - Golf carts - Health club - Hot tub - Indoor pool - Sauna - Seasonal outdoor pool - TV in common areas ### Family friendly - In-room babysitting (surcharge) - Indoor pool - Laundry facilities - Seasonal outdoor pool ### Conveniences - 24-hour front desk - Free newspapers in lobby - Gift shop/newsstand - Hair salon - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Proposal/romance packages - Tour and ticket assistance - Turndown service - Wedding services ### Business services - 24-hour business center - Meeting room ### Outdoors - Garden - On a lake - Rooftop terrace ### Full-service spa - 5 treatment rooms - Aromatherapy - Body scrubs - Body wraps - Couples treatment rooms - Facials - Manicures/pedicures - Massage ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Handrails in stairways - Stair-free path to entrance - Valet for wheelchair-equipped vehicles - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible business center - Wheelchair-accessible lounge - Wheelchair-accessible parking - Wheelchair-accessible path to elevator - Wheelchair-accessible pool - Wheelchair-accessible public washroom - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant ### More - Banquet hall - Designated smoking areas - Fireplace in lobby ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes ### Bathroom - Bathrobes - Bathtub or shower - Bidet - Free toiletries - Hair dryer - Slippers - Towels provided ### Entertainment - 40-inch flat-screen TV with satellite channels ### Food and drink - Electric kettle - Free bottled water - Limited room service - Minibar - Tea bags/instant coffee ### More - Air conditioning (climate-controlled) - Desk - Phone - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: midnight Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are available for CHF 90.0 per day ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: CHF 4.50 per person, per night. This tax does not apply to children under 15 years of age. - Tourism fee: CHF 0.15 per person, per night We have included all charges provided to us by the property. ### Optional extras - Rollaway bed fee: CHF 90.0 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts major credit cards, debit cards, and cash This property reserves the right to pre-authorize the guest's credit card prior to arrival. Cashless transactions are available Noise-free guestrooms cannot be guaranteed Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention The seasonal pool will be open from June to October Pool access available from 8:00 AM to 7:00 PM Reservations are required for golf tee times and massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation No pets and no service animals are allowed at this property ### National rating Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 5 stars. ### Property is also known as Diamond Swiss Hotel Hotel Diamond Swiss Hotel Swiss Diamond Swiss Diamond Hotel Swiss Diamond Resort Olivella Swiss Diamond Vico Morcote Swiss Hotel Diamond Swiss Diamond Hotel Vico Morcote Swiss Diamond Hotel Swiss Diamond Hotel SPA Swiss Diamond & Vico Morcote Swiss Diamond Hotel & SPA Hotel Swiss Diamond Hotel & SPA Vico Morcote Swiss Diamond Hotel & SPA Hotel Vico Morcote ## Frequently asked questions ### Does Swiss Diamond Hotel & SPA have a pool? ### Is Swiss Diamond Hotel & SPA pet-friendly? ### How much is parking? ### What time is check-in at Swiss Diamond Hotel & SPA? ### What time is check-out at Swiss Diamond Hotel & SPA? ### Where is Swiss Diamond Hotel & SPA located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Swiss Diamond Hotel & SPA Reviews 9.0 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.4 Cleanliness ### 9.0 Location ### 9.2 Staff & service ### 8.6 Eco-friendliness ### 9.0 Property conditions & facilities 10 - Excellent 268 8 - Good 117 6 - Okay 32 4 - Poor 8 2 - Terrible 10 ## Reviews ### 10/10 Excellent #### Yulia Jun 30, 2025 Liked: Cleanliness, amenities, property conditions & facilities Beautiful hotel right on the lake ##### Yulia Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Catherine Jul 15, 2025 Liked: Cleanliness, amenities, property conditions & facilities We absolutely loved this hotel! The view was beautiful and the area was very peaceful. We stayed on the second floor and had no issues with AC. ##### Catherine Stayed 3 nights in Jul 2025 ### 10/10 Excellent #### Vivian Aug 29, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This was truly a dream! I will definitely come back to Lugano and stay here. It was raining the entire time but it made the stay more romantic. Gabrielle and the entire staff at Swiss Diamond were/are extremely welcoming and accommodating. The spa was beautiful as well! Very relaxing! Thank you thank you Thank you ![](https://a.travel-assets.com/ugc/hotel-reviews/94347d5a-51e2-4c30-ad28-9e752684962b-1756462976718.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Vivian Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Aryo Jun 18, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent Hotel in a very nice location. ##### Aryo Stayed 4 nights in Jun 2024 ### 10/10 Excellent #### Peter Apr 19, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities A lovely place, with amazing staff and scenery. ##### Peter Stayed 2 nights in Apr 2024 ### 8/10 Good #### Avery May 28, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent location and service ##### Avery Stayed 3 nights in May 2024 ### 10/10 Excellent #### Feniola Aug 20, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Wow…the service and the view of the lake were breath-taking. ##### Feniola Stayed 1 night in Aug 2024 ### 10/10 Excellent #### Michael Sep 19, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities An excellent location and exceptional standards. The staff were very friendly and welcoming, they were courteous and knowledgeable. Definitely recommend 👌 ##### Michael Stayed 4 nights in Sep 2024 ### 8/10 Good #### Patrice Feb 25, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Wonderful view and nice peoples ##### Patrice Stayed 2 nights in Feb 2024 ### 10/10 Excellent #### Anders Jun 28, 2024 Liked: Cleanliness, staff & service, room comfort #### Nice location and friendly service - a bit outdate Nice location and good service - the hotel is a bit old, but all in all we would come back! ##### Anders Stayed 3 nights in Jun 2024 ### 10/10 Excellent #### Fadi Aug 7, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Clean and made us feel relaxed. ##### Fadi Stayed 2 nights in Aug 2024 ### 10/10 Excellent #### David Jun 7, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Amazing Our planned trip to SDH far exceded our expectations on location, staff, service and amenities. Who highly recommend and cannot wait to visit again. ##### David Stayed 2 nights in Jun 2024 ### 10/10 Excellent #### Aras Jun 5, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Amazing stay ,definitely 5\* The staff amazing ,drivers sooooo sweet ,they even drop and pick you up from station Really had best time ,definitely comming back again !Really recommend it . ##### Aras Stayed 4 nights in Jun 2024 ### 8/10 Good #### Jazza a j a aldabbous Sep 19, 2023 Liked: Staff & service, property conditions & facilities LAKE VIEW ROOM IS BEAUTIFULLY. ##### Jazza a j a aldabbous Stayed 6 nights in Sep 2023 ### 8/10 Good #### Victor Jun 13, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The location of this hotel is BEAUTIFUL, the views of the lake are stunning. The staff was extremely friendly and welcoming. The hotel itself can definitely use a few upgrades For 1 the Air conditioner is pretty terrible. It’s pretty much a fan, the room gets pretty warm during the day. At night it’s not terrible but the AC can use an upgrade for sure. Also the furniture and carpets/rugs need to be changed or cleaned thoroughly. Plenty of stains on the carpet and couches. If you plan on being out majority of the day then i would say it’s fine but if you care about appearance and you plan on spending a lot of time in the room then maybe look at other options. Overall I had a good experience The breakfast is pretty good as well. If you’re traveling from over seas I’d recommend renting a car ##### Victor Stayed 3 nights in Jun 2025 ### 10/10 Excellent #### Caroline Oct 27, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Lovely find between Morcote and Lugano. Shuttle bus collected us from Lugano train station for an our 2 night stay. We had a very large room overlooking the lake. Everything was clean and well looked after. The staff were very friendly and helpful. The hotel is about 15 minutes walk to Morcote or a bus/shuttle ride away from Lugano. The spa and restaurant were also of high quality. ##### Caroline Stayed 2 nights in Oct 2024 ### 10/10 Excellent #### Verified traveller Sep 26, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We had a small hiccup during check-in regarding the quality of our room, but the staff went above and beyond to ensure we had a pleasant stay. Special thanks to Natalia for her excellent service. Overall, the team made our experience wonderful despite the initial issue. Highly recommended! ##### Verified traveller Stayed 2 nights in Sep 2024 ### 10/10 Excellent #### William Sep 23, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Fantastic views from our room, overlooking the lake, which was spacious and clean. Staff very helpful with all requests. Had a great gym and spa, with plenty of lovely eating places within Lugano (10 mins away) and just a mile down the road in Morcote. Would definitely return! ##### William Stayed 4 nights in Sep 2023 ### 4/10 Poor #### oleg Jul 29, 2024 Disliked: Staff & service, property conditions & facilities Very disappointing stay. This hotel is so, so far from the 5 stars. Its an old, tired and in desperate need of refurbishing hotel. The service at the front desk is poor. Not rude, but just not friendly, not accommodating and uncaring. You will just get the cold polite indifference. The official hotel check-in is at 3PM and they will not give you the room a minute earlier. Must be the Swiss precision. Certainly not all rooms finish cleaning at the same time as the clock strikes 3 PM. Clean rooms become available as the people check out thru-out the morning and then get cleaned-up. BUT, no matter what, you will have to wait until 3 PM for your room. Even if you get there as the first guest at 10AM. The rules are the rules! They don't care! On the good side, the people at the 6th floor breakfast were very nice, helpful, service with a smile. Our room was large, but the furniture was old and quite beat-up. Curtains are dirty. We paid for the lake front view and our room on the 3rd floor was facing the lake. It was nice, but all lake facing rooms are also facing the main road, where the cars drive with hi speed all day and night and that creates noise in the room. Must say the shower in our room great strong water flow. Free Parking in the front of the hotel is nice, but in some cases they need to take the car keys from you. For us that turned into a very stressful situation,because they could't find our key for 20 mins, which cased us a lot of stress trying not to miss our flight ##### oleg Stayed 3 nights in Jul 2024 ### 10/10 Excellent #### Sabrina Oct 13, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful property, very friendly and helpful staff. The breakfast buffet was excellent! We had a wonderful time. ![](https://a.travel-assets.com/ugc/hotel-reviews/67a7295b-7c3d-43ea-9c5d-aa986d75a3c0-1760334361643.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/1b1f2efc-22f7-4b81-9b94-d77aab7cb05c-1760334363938.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Sabrina Stayed 7 nights in Oct 2025 ### 10/10 Excellent #### Aamadi Aug 9, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I loved this hotel so much I want to move in! Loved it so much, from the bell men to the waitresses. Everything was perfect! ##### Aamadi Stayed 3 nights in Aug 2025 ### 6/10 Okay #### Benny Aug 7, 2025 Liked: Cleanliness, amenities, property conditions & facilities Dining ##### Benny Stayed 1 night in Aug 2025 ### 8/10 Good #### Livio Jul 3, 2025 Liked: Cleanliness, staff & service Staff was excellent. Roberto , Mauro , ##### Livio Stayed 3 nights in Jun 2025 ### 4/10 Poor #### Elizabeth Sep 2, 2025 Disliked: Staff & service, room comfort #### Not a 5 star The 5 star rating system really needs a review and this hotel is a perfect example of why. Bad management, poor communication, terrible resturant service and patchy information given from one guest to another. I could go into every detail but it would take hours. This hotel is a 3 star at best and has alot to do to improve. ##### Elizabeth Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Roger Jun 20, 2024 Wonderful place to be! ##### Roger Stayed 1 night in Jun 2024 ## Expedia's Latest Trends ### Hotels > [Astoria Lucerne](https://www.expedia.ca/Lucerne-Hotels-Astoria-Lucerne.h19013075.Hotel-Information) > > [Sunstar Hotel Grindelwald](https://www.expedia.ca/Grindelwald-Hotels-Sunstar-Hotel-Grindelwald.h177581.Hotel-Information) > > [Americana Motel](https://www.expedia.ca/Somerset-Hotels-Americana-Motel.h10058181.Hotel-Information) > > [Westward Inn & Suites](https://www.expedia.ca/Vancouver-Hotels-Westward-Inn-Suites.h6132895.Hotel-Information) > > [AMERON Luzern Hotel Flora](https://www.expedia.ca/Lucerne-Hotels-Ameron-Luzern-Hotel-Flora.h7551.Hotel-Information) > > [Lopesan Costa Bávaro Resort Spa & Casino - All Inclusive](https://www.expedia.ca/Punta-Cana-Hotels-Lopesan-Costa-Bavaro-Resort-Spa-Casino-All-Inclusive.h23535027.Hotel-Information) > > [Boutique Hotel Glacier](https://www.expedia.ca/Grindelwald-Hotels-Boutique-Hotel-Glacier.h21559650.Hotel-Information) > > [Gasthof Bären](https://www.expedia.ca/Habkern-Hotels-Gasthof-Baren.h75196924.Hotel-Information) > > [ibis budget Luzern City](https://www.expedia.ca/Lucerne-Hotels-Ibis-Budget-Luzern-City.h13441227.Hotel-Information) > > [Wellness Hotel Alpenhof](https://www.expedia.ca/Zermatt-Hotels-Wellness-Hotel-Alpenhof.h971759.Hotel-Information) > > [Cascada Boutique Hotel](https://www.expedia.ca/Lucerne-Hotels-Cascada-Boutique-Hotel.h27102.Hotel-Information) > > [ibis Styles Luzern](https://www.expedia.ca/Lucerne-Hotels-Ibis-Styles-Luzern.h607390.Hotel-Information) > > [Hotels with an Indoor Pool in Medicine Hat](https://www.expedia.ca/Medicine-Hat-Hotels-Hotels-With-Indoor-Pool.0-0-d4118-tHotelswithIndoorPool.Travel-Guide-Filter-Hotels) ### Flights > [Flights from Winnipeg James Armstrong Richardson Intl. to YEA-All Airports](https://www.expedia.ca/lp/flights/ywg/yea/winnipeg-to-edmonton) > > [Flights from Toronto (YYZ) to Saskatoon (YXE)](https://www.expedia.ca/lp/flights/yyz/yxe/toronto-to-saskatoon) > > [Flights from Dublin (DUB) to Athens (ATH)](https://www.expedia.ca/lp/flights/dub/ath/dublin-to-athens) > > [Flights from Montreal (YUL) to Toronto (YYZ)](https://www.expedia.ca/lp/flights/yul/yyz/montreal-to-toronto) > > [Flights from Montreal (YUL) to Roatan (RTB)](https://www.expedia.ca/lp/flights/yul/rtb/montreal-to-roatan) > > [Flights from Toronto (YYZ) to Vancouver (YVR)](https://www.expedia.ca/lp/flights/yyz/yvr/toronto-to-vancouver) > > [Flights from Liberia (LIR) to Toronto (YYZ)](https://www.expedia.ca/lp/flights/lir/yyz/liberia-to-toronto) > > [Flights from Montreal (YUL) to Windsor Locks (BDL)](https://www.expedia.ca/lp/flights/yul/bdl/montreal-to-hartford) ### Cars ### Activities ### Packages > [Isla Holbox](https://www.expedia.ca/Isla-Holbox.d6046459.Destination-Travel-Guides) > > [Pacific Rim National Park Reserve](https://www.expedia.ca/Pacific-Rim-National-Park-Reserve-British-Columbia.d6089611.Vacation-Attraction) ### General