Title: Astur Hotel y Suites - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Astur Hotel y Suites Beach hotel with free valet parking and a fitness center ![Porch](https://images.trvl-media.com/lodging/5000000/4860000/4851000/4850983/c5dfff72.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Lobby sitting area](https://images.trvl-media.com/lodging/5000000/4860000/4851000/4850983/d59534c7.jpg?impolicy=resizecrop&rw=297&ra=fit) ![View from room](https://images.trvl-media.com/lodging/5000000/4860000/4851000/4850983/8746893c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby sitting area](https://images.trvl-media.com/lodging/5000000/4860000/4851000/4850983/01300d2e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![On the beach](https://images.trvl-media.com/lodging/5000000/4860000/4851000/4850983/69ff470e.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Escape to a tropical paradise at Astur Hotel y Suites, where you can unwind with a cocktail from the poolside bar or savor local flavors at EL TUCAN restaurant. With an arcade/game room, sun-drenched outdoor pools, and convenient amenities like dry cleaning/laundry services and luggage storage nearby guests have praised the hotel's family-friendly atmosphere. 8.6 Excellent ## Popular amenities - Bar - Room service - Breakfast available - Pool - Gym - Housekeeping ## Room options ### Check availability for these dates Tonight [Oct. 31 - Nov. 1](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-01&selected=4850983&PinnedHotelID=4850983&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-01&selected=4850983&PinnedHotelID=4850983&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 1 - Nov. 2](https://www.expedia.ca/Hotel-Search?startDate=2025-11-01&endDate=2025-11-02&selected=4850983&PinnedHotelID=4850983&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-01&endDate=2025-11-02&selected=4850983&PinnedHotelID=4850983&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 31 - Nov. 2](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=4850983&PinnedHotelID=4850983&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=4850983&PinnedHotelID=4850983&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 7 - Nov. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=4850983&PinnedHotelID=4850983&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=4850983&PinnedHotelID=4850983&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 7 of 7 rooms ![View from room](https://images.trvl-media.com/lodging/5000000/4860000/4851000/4850983/f4d943a5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Queen Beds, Ocean View 10.0 Exceptional 1 review ### Highlights Soundproofed Air conditioning Refrigerator Flat-screen TV Rainfall showerhead Hair dryer Private bathroom Microwave - Ocean view - Sleeps 4 - 2 Queen Beds ![Suite, 2 Queen Beds, Sea View](https://images.trvl-media.com/lodging/5000000/4860000/4851000/4850983/c7507eb3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 2 Queen Beds, Sea View 9.2 Wonderful 11 reviews ### Highlights Soundproofed Air conditioning Kitchenette Refrigerator Flat-screen TV Rainfall showerhead Separate bathtub and shower Hair dryer - Sea view - Sleeps 5 - 2 Queen Beds ![In-room safe, desk, soundproofing, iron/ironing board](https://images.trvl-media.com/lodging/5000000/4860000/4851000/4850983/c85fddc5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Queen Beds, City View 8.8 Excellent 5 reviews ### Highlights Soundproofed Air conditioning Refrigerator Flat-screen TV Rainfall showerhead Hair dryer Private bathroom Microwave - City view - Sleeps 4 - 2 Queen Beds ![Suite, 1 King Bed, Ocean View](https://images.trvl-media.com/lodging/5000000/4860000/4851000/4850983/1b5643e1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 King Bed, Ocean View 9.4 Exceptional 6 reviews ### Highlights Soundproofed Air conditioning Kitchenette Refrigerator Flat-screen TV Sofa bed - queen Rainfall showerhead Separate bathtub and shower - Ocean view - Sleeps 4 - 1 King Bed ![In-room safe, desk, soundproofing, iron/ironing board](https://images.trvl-media.com/lodging/5000000/4860000/4851000/4850983/6b9dd89d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room Standard with Street View - Sleeps 2 ![In-room safe, desk, soundproofing, iron/ironing board](https://images.trvl-media.com/lodging/5000000/4860000/4851000/4850983/767f8e1b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room Superior with Sea View - Sea view - Sleeps 2 ![In-room safe, desk, soundproofing, iron/ironing board](https://images.trvl-media.com/lodging/5000000/4860000/4851000/4850983/45cb7227.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Suite with Sea View - Sea view - Sleeps 2 ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FVeracruz-Hotels-Astur-Hotel-Y-Suites.h4850983.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FVeracruz-Hotels-Astur-Hotel-Y-Suites.h4850983.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C19.15614%2C-96.09818&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=nLn0wIHoGu8nXDi7xMGkZfm7k5A=) Blvd. Ávila Camacho 702, Fracc. Costa de Oro, Boca del Río, VER, 94299 #### What's nearby - Plaza Mocambo Veracruz - 20 min walk - 1.7 km - Plaza Las Americas Shopping Mall - 3 min drive - 1.9 km - World Trade Center Veracruz - 3 min drive - 2.3 km - Mocambo Beach - 5 min drive - 3.4 km - Veracruz Aquarium - 6 min drive - 5.9 km #### Getting around - Veracruz Central Station - 18 min drive - General Heriberto Jara Intl. Airport (VER) - 25 min drive #### Restaurants - ‪Blend Station - ‬4 min walk - ‪Trattoria Il Veneziano - ‬5 min walk - ‪Mamá Gallina - ‬3 min walk - ‪Don Barbas - ‬5 min walk - ‪Tortas Royalty (plaza Pulpo ) - ‬1 min walk ## About this property ### Astur Hotel y Suites Hotel near Veracruz Aquarium You can look forward to a poolside bar, a terrace, and a garden at Astur Hotel y Suites. Be sure to enjoy a meal at EL TUCAN, the on-site family restaurant. Stay connected with free in-room WiFi, and guests can find other amenities such as an arcade/game room and dry cleaning/laundry services. You'll also find perks like: - An outdoor pool and a children's pool, along with sun loungers and pool umbrellas - Free self parking and valet parking - Cooked-to-order breakfast (surcharge), 2 meeting rooms, and a banquet hall - A vending machine, a 24-hour front desk, and tour/ticket assistance Room features All 51 rooms boast comforts such as 24-hour room service and air conditioning, as well as thoughtful touches like free WiFi and safes. Other conveniences in all rooms include: - Bathrooms with free toiletries and hair dryers - Flat-screen TVs with digital channels - Refrigerators, microwaves, and daily housekeeping ## Similar properties ![Outdoor pool, pool umbrellas](https://images.trvl-media.com/lodging/11000000/10050000/10043300/10043276/1152d933.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Villa Florida Veracruz Boca del Río - Pool - Parking included - Free WiFi - Restaurant 8.4 Very good 573 reviews CA $95 CA $112 total includes taxes & fees Nov 2 - Nov 3 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=10043276&PinnedHotelID=10043276&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, sun loungers](https://images.trvl-media.com/lodging/7000000/6850000/6842600/6842532/441be15d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hilton Garden Inn Boca del Rio Veracruz Boca del Río - Pool - Kids pool - Parking included - Free WiFi 8.2 Very good 1,011 reviews CA $102 CA $120 total includes taxes & fees Nov 23 - 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Restaurant 9.0 Wonderful 1,000 reviews CA $103 CA $121 total includes taxes & fees Nov 10 - Nov 11 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-10&endDate=2025-11-11&selected=2222495&PinnedHotelID=2222495&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property - evening/night](https://images.trvl-media.com/lodging/1000000/490000/487100/487041/d61c22b1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Emporio Veracruz Hotel Malecon - Pool - Hot tub - Spa - Kids pool 9.0 Wonderful 1,561 reviews CA $108 CA $130 total includes taxes & fees Nov 4 - Nov 5 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-04&endDate=2025-11-05&selected=487041&PinnedHotelID=487041&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/2000000/1370000/1364200/1364102/b0b4fbbe.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Galería Plaza Veracruz by Brisas Boca del Río - Pool - Parking included - Free WiFi - Restaurant 9.4 Exceptional 1,643 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-15&selected=1364102&PinnedHotelID=1364102&HadPinnedHotel=true®ionId=-1&adults=2) ![Beach/ocean view](https://images.trvl-media.com/lodging/1000000/580000/570400/570366/c5444557.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Holiday Inn Boca Del Rio by IHG Boca del Río - Pool - Parking included - Free WiFi - Restaurant 8.4 Very good 1,011 reviews CA $96 CA $113 total includes taxes & fees Nov 2 - Nov 3 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=570366&PinnedHotelID=570366&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Free self parking on site - Free covered valet parking on site - Wheelchair-accessible parking available ### Food and drink - Daily cooked-to-order breakfast available 7:00 AM to noon for a fee: MXN 100 to 190 for adults and MXN 100 to 100 for children - A bar/lounge - A poolside bar - A restaurant - Coffee and tea in common areas - Snack bar/deli ### Restaurants on site - EL COLIBRI - EL TUCAN ### Things to do - Arcade/game room - Children's pool - Gym - Outdoor pool ### Family friendly - Arcade/game room - Children's pool - In-room microwave - In-room refrigerator - Laundry facilities - Outdoor pool - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - Free newspapers in lobby - Laundry facilities - Luggage storage - Safe at front desk - Vending machine ### Guest services - Dry cleaning/laundry service - Housekeeping (daily) - Proposal/romance packages - Tour and ticket assistance ### Business services - 2 meeting rooms - Business center ### Outdoors - Garden - On the beach - Pool loungers - Pool umbrellas - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Wheelchair accessibility - Wheelchair accessible (may have limitations) - Wheelchair-accessible business center - Wheelchair-accessible concierge desk - Wheelchair-accessible lounge - Wheelchair-accessible parking - Wheelchair-accessible path of travel - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant ### More - Banquet hall - Smoking not allowed ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Towels provided ### Entertainment - Flat-screen TV with digital channels ### Food and drink - 24-hour room service - Microwave - Refrigerator ### More - Air conditioning - Desk - Iron/ironing board - Phone - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 3 PM; Check-in end time: midnight Minimum check-in age: 18 ### Check-out Check-out before noon Contactless check-out available Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions The host will greet guests on arrival This property doesn't offer after-hours check-in ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Optional extras - Fee for cooked-to-order breakfast: approximately MXN 100 to 190 for adults, and MXN 100 to 100 for children - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### Property is also known as Astur Hotel Astur Hotel y Suites Astur Hotel y Suites Boca del Rio Astur y Suites Astur y Suites Boca del Rio Astur Hotel y Suites Hotel Astur Hotel y Suites Boca del Río Astur Hotel y Suites Hotel Boca del Río ## Frequently asked questions ### Does Astur Hotel y Suites have a pool? > Yes, this property has an outdoor pool and a children's pool. ### How much does it cost to stay at Astur Hotel y Suites? > As of Oct 31, 2025, prices found for a 1-night stay for 2 adults at Astur Hotel y Suites on Nov 2, 2025 start from CA $101.71, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Veracruz-Hotels-Astur-Hotel-Y-Suites.h4850983.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Astur Hotel y Suites pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Astur Hotel y Suites? > Self parking and valet parking are free at this property. ### What time is check-in at Astur Hotel y Suites? > Check-in start time: 3 PM; Check-in end time: midnight. After-hours check-in is not available. ### What time is check-out at Astur Hotel y Suites? > Check-out is at noon. Late check-out is available for a fee (subject to availability). ### Where is Astur Hotel y Suites located? > Nestled on the beach, this Boca del Río hotel is 0.2 mi (0.4 km) from Big Bola Casino and 3 mi (4.9 km) from Veracruz Aquarium. University of Veracruz and Plaza Mocambo Veracruz are also within 1 mi (2 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Astur Hotel y Suites Reviews 8.6 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.0 Cleanliness ### 9.2 Location ### 8.4 Staff & service ### 8.8 Eco-friendliness ### 8.6 Property conditions & facilities 10 - Excellent 159 8 - Good 102 6 - Okay 21 4 - Poor 11 2 - Terrible 9 ### 8/10 Good #### Joseph Jun 10, 2025 Liked: Cleanliness, amenities, property conditions & facilities Great location and friendly staff. Will stay here again. ##### Joseph Stayed 1 night in Jun 2025 ### 8/10 Good #### Eduardo Oct 24, 2025 Liked: Cleanliness, staff & service, property conditions & facilities There is a rare sharing of areas between two hotels. Convenient but wear. ##### Eduardo Stayed 7 nights in Oct 2025 ### 10/10 Excellent #### Lucia Apr 5, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I really like this hotel we stay for three days. The rooms were amazing. They booked a small suite and it had two bathrooms, which was great. ##### Lucia Stayed 3 nights in Mar 2025 ### 6/10 Okay #### Ismael May 25, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice ##### Ismael Stayed 2 nights in May 2025 ### 8/10 Good #### SAMUEL Nov 8, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The virw of the Ocean was great from our room. ##### SAMUEL Stayed 4 nights in Nov 2023 ### 10/10 Excellent #### Carlos Oct 12, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Service great ##### Carlos Stayed 2 nights in Oct 2024 ### 10/10 Excellent #### Rafael Nov 2, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 3B BBB ##### Rafael Stayed 1 night in Oct 2024 ### 8/10 Good #### Maria Dec 15, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Location is excellent, facility conditions need some improvement. The fridge wasn't cooling properly and the stove did not heat up very well. Needed some cleaning inside the cabinets. Personnel was very nice, the cleanness crew was very nice. ##### Maria Stayed 9 nights in Nov 2024 ### 10/10 Excellent #### Jennifer Mar 30, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great stay This hotel was great! Very clean! The only real gripe I have is that the electricity turns off when you leave the room. You have to use your card for it to be on but they only give you one. That means you can’t leave tablets charging while you’re out and about. Also if it’s a really hot day, your room will need time to cool off when you come back. Hallways are very dim. Otherwise the pool was always clean The restaurant food was very good and they have a cute play area for kids while you eat. Please note the outdoor play area in the pictures was no longer there. It was a selling feature for us so we were bummed to discover this. ![](https://a.travel-assets.com/ugc/hotel-reviews/452EC1EAB5CAD5D8E945CECF78B38B98336AF7751743294221657.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Jennifer Stayed 4 nights in Mar 2025 ### 8/10 Good #### Angel Apr 15, 2024 Liked: Cleanliness, property conditions & facilities Ok ##### Angel Stayed 1 night in Apr 2024 ### 8/10 Good #### JOSE RAMON Oct 26, 2025 Liked: Cleanliness Perfecto ##### JOSE RAMON Stayed 2 nights in Oct 2025 ### 8/10 Good #### Luis Enrique Sep 24, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Lo único malo que todo el estacionamiento gotea de las tuberías que vienen de los baños.. ##### Luis Enrique Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### LEONEL Aug 19, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Lugar agradable para estar en familia ##### LEONEL Stayed 3 nights in Aug 2025 ### 10/10 Excellent #### Luis Aug 15, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Me gusto mucho la atención, todo muy limpio y las albercas la temperatura siempre estuvo excelente. ##### Luis Stayed 2 nights in Aug 2025 ### 6/10 Okay #### Anonym Jul 30, 2025 Liked: Cleanliness, amenities, property conditions & facilities Disliked: Staff & service Solo cuidaría el trato del personal de recepción. Una en particular es muy despota y grosera. ##### Anonym Stayed 2 nights in Jul 2025 ### 8/10 Good #### Ángel Jul 29, 2025 Liked: Cleanliness, amenities Disliked: Property conditions & facilities He ido cada año desde hace varios años y creo que ya necesita renovar algunos artículos, instalaciones y muebles. Para nosotros es una opción segura, cómoda y confiable. ##### Ángel Stayed 3 nights in Jul 2025 ### 10/10 Excellent #### Rafael Jul 27, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Simplemente maravilloso Hermoso lugar, excelentes precios y ubicación, recámaras cómodas y muy Limpio. en general solo hace falta pongan un poco de atención en mantenimiento del mobiliario en suits y la conectividad para quienes tienen que trabajar ![](https://a.travel-assets.com/ugc/hotel-reviews/2c29162f-a7f9-44f8-96fe-f5f24d424a01-1753622731200.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Rafael Stayed 2 nights in Jul 2025 ### 6/10 Okay #### Julio Jul 18, 2025 Liked: Cleanliness Nos gusta mucho su alberca, aunque hay que reconocer que es un hotel antiguo, que le falta mantenimiento, y no ofrece muchas amenidades. En nuestra habitación, el sofá cama para el quinto huesped es terrible, muy sucio y de muy mala calidad. Solicité a recepción una llave adicional (solo nos dieron una, siendo 5 huéspedes) y me la negaron, argumentando que tenían las llaves contadas, siendo que en la habitación el sistema eléctrico funciona con la llave. Es un buen hotel, buena ubicación, nos encanta la alberca, pero en general, siento que no se ha renovado y no está a la altura de otros ##### Julio Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Iridian Jul 18, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Me encantó. Habitacion amplia y con buenas amenidades. La alberca muy bonita, el jacuzzi solo funcionaba 2 de 5 de los hidromasajes pero funcional, acceso a la playa. Zonas de divercion cerca del hotel ##### Iridian Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Kristell Jul 16, 2025 Liked: Staff & service, property conditions & facilities, room comfort Disliked: Cleanliness Me fue muy bien, solo un poco indispuesta ya que cuando estaba en la habitación había una cucaracha viva y me dio mucho asco. ##### Kristell Stayed 2 nights in Jul 2025 ### 2/10 Terrible #### Perla May 17, 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Que deje una loción en la habitación 318 del 10 al 14 de Mayo y desapareció. Cuiden ese aspecto no se DEBE PERDER NADA. Somos clientes de ustedes y lo pensaría 2 veces para regresar. ##### Perla Stayed 4 nights in May 2025 ### 6/10 Okay #### LUIS ENRIQUE Apr 10, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities #### Sucio y descuidado La habitación muy sucia, el baño cochino salpicado en paredes, sábanas sucias. Todo se le informó a recepción en dos ocasiones. Fueron atentas y ofrecieron resolverlo, sin embargo no fueron a limpiar nada. El cuarto ya con la cortinas rotas, sillas manchadas. Toallas percudidas. ![](https://a.travel-assets.com/ugc/hotel-reviews/3919BFF3268E005CC515906332F7AB66CAEA05301744293932860.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/F26C46D411B8534BFA19C37E9B400E27B083CE521744293932702.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### LUIS ENRIQUE Stayed 2 nights in Apr 2025 ### 10/10 Excellent #### Moises Apr 8, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities La suite super bien para nosotros que somos 5 nos quedo al 100 se los recomiendo ##### Moises Stayed 5 nights in Apr 2025 ### 8/10 Good #### Juan Enrique Apr 4, 2025 Liked: Staff & service #### No es cómodo y falta limpieza. Buena ubicación y de fácil acceso. La limpieza en los cuartos no es muy buena ya que en las esquinas de la habitación no limpian muy bien y hay basura, al igual que en las salidas del aire acondicionado están sucias, se ve que tiene tiempo de que no las limpian (suite 817). Los colchones de la cama son demasiados blandos y el sofá cama prácticamente inservible, se hunde mucho porque los resortes están vencidos. Creo que no me volvería a hospedar aquí. ##### Juan Enrique Stayed 3 nights in Mar 2025 ### 10/10 Excellent #### Veronica Mar 29, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Muy bonito ##### Veronica Stayed 3 nights in Mar 2025 ## Expedia's Latest Trends ### Hotels > [Hilton Tulum Riviera Maya All-Inclusive Resort](https://www.expedia.ca/Chacalal-Hotels-Hilton-Tulum-All-Inclusive-Resort.h70502006.Hotel-Information) > > [Grand Sirenis Riviera Maya Resort & Spa - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Grand-Sirenis-Riviera-Maya-Resort-Spa-All-Inclusive.h1580487.Hotel-Information) > > [Moon Palace Cancun - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Moon-Palace-Cancun-All-Inclusive.h428588.Hotel-Information) > > [Barceló Maya Beach - All Inclusive](https://www.expedia.ca/Xpu-Ha-Hotels-Barcelo-Maya-Beach-All-Inclusive.h804595.Hotel-Information) > > [Breathless Riviera Cancun Resort & Spa - Adults Only - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Breathless-Riviera-Cancun-Resort-Spa-Adults-Only.h11868477.Hotel-Information) > > [Bahia Principe Luxury Akumal - 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