2/10 Terrible
Jashenia
Travelled with partner
May 5, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Greeted by a lady that told us that there were no rooms available , even though my husband and i were right around the corner booking a room , wanted to make sure that the room we were booking was indeed that room, i asked if they had any rooms at all available (at least 5 different rooms available on expedia ) she says "no" , so you have no rooms with canal view ? Well yes , but it is 450 dollars cash (apparently she was under the impression we could not afford the room". The rudest, most disprespectful greeting we have ever had , and we have traveled the world and have never experienced such a rude person . So we get to the room (king suite) it is two twin beds pushed together with a big gap in the middle , the mattresses were so thin you could feel the springs in your back. 480 dollars for one night , no air conditioning , no fans , so we opened the windows to get at least some breeze, we were eaten alive by mosquitoes throughout the night , This was absolutely the worst two days we have ever experienced as far as the room and the lady we were greeted by ,(refused to give us the managers name or her name ) The breakfast room is so hot , you do not even want to eat. The young man that helped us with our luggage was very kind to us . Thank God this was not our first experience in Italy , we had stayed in maiori at the panorama hotel beforehand , absolutely gorgeous room with AC , balcony , and wonderful people ( and cheaper) unbelievable rudeness
Jashenia
Stayed 1 night in May 2024
