4/10 – Médiocre
Benoit, Montreal
Voyage de couple
15 mai 2024
Points faibles : État et installations de l’hébergement
Good location near San Marco but that is reflected in the room price. It is a small hotel , rooms not facing the street are the quieter ones. Our rooms lacked a charging hub near the bed or tables for phone and devices. They need to have USB-A & USB-C connections. Since there is a lack of outlet your are obliged to put your devices in odd places to charge them. We are in 2024 that should be upgraded. The staff at the hotel does not have a protocol or routine to verify if everything in the room is working properly prior to client check-in. The safe in our room was not locking so we could not use it and the hotel was not able to correct the situation during all the time were stayed there (6 nights). Let say that the safe situation did not obviously just pop the day we checked in, I am pretty sure it had not been not working for a while. This particular issue could have been easily managed if the staff had a better approach to insuring that all the services they are advertising are really available. Kind of not very cool not to have a safe to put your valuables/passport for the whole duration of the stay ! Ambiance and interaction with concierges who are in rotation during the day are on the cold side to say the least the impression we had is that they appear to be fed up of working there. So to recap. this hotel is not cheap and from a value/price prospective you can do way better for your money in the same neighborhood,I would skip and look for another option they are plenty
Benoit
Séjour de 6 nuits en mai 2024