Title: Park Hotel & SPA Vella Hills - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Park Hotel & SPA Vella Hills Family-friendly hotel with a full-service spa and free valet parking ![Indoor pool, seasonal outdoor pool](https://images.trvl-media.com/lodging/19000000/18340000/18330400/18330357/4de7dd04.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Indoor spa tub](https://images.trvl-media.com/lodging/19000000/18340000/18330400/18330357/7602d0dc.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby](https://images.trvl-media.com/lodging/19000000/18340000/18330400/18330357/355de4b3.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Indoor spa tub](https://images.trvl-media.com/lodging/19000000/18340000/18330400/18330357/4053ee37.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Breakfast, lunch, dinner served; local and international cuisine ](https://images.trvl-media.com/lodging/19000000/18340000/18330400/18330357/306bb6b4.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Park Hotel & SPA Vella Hills offers a peaceful mountain escape with a poolside bar and coffee shop in nature. The on-site restaurant serves local and international dishes. The spa provides aromatherapy and manicures. Families enjoy the garden playground and two swimming pools. 9.4 Exceptional ## Popular amenities - - Bar - Hot tub - Pool - Room service - Housekeeping ## Room options ### Check availability for these dates Tonight [Oct. 8 - Oct. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-10-08&endDate=2025-10-09&selected=18330357&PinnedHotelID=18330357&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-08&endDate=2025-10-09&selected=18330357&PinnedHotelID=18330357&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 9 - Oct. 10](https://www.expedia.ca/Hotel-Search?startDate=2025-10-09&endDate=2025-10-10&selected=18330357&PinnedHotelID=18330357&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-09&endDate=2025-10-10&selected=18330357&PinnedHotelID=18330357&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 10 - Oct. 12](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=18330357&PinnedHotelID=18330357&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=18330357&PinnedHotelID=18330357&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct. 17 - Oct. 19](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=18330357&PinnedHotelID=18330357&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=18330357&PinnedHotelID=18330357&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds Showing 4 of 4 rooms ![Standard Double Room](https://images.trvl-media.com/lodging/19000000/18340000/18330400/18330357/b54b5cdf.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room 10.0 Exceptional 3 reviews ### Highlights Separate sitting area Soundproofed Air conditioning Heating Free cribs/infant beds Refrigerator Flat-screen TV Ceiling fan - 355 sq ft - Park view - Sleeps 3 - 1 Queen Bed and 1 Twin Bed ![Standard Double Room, Balcony](https://images.trvl-media.com/lodging/19000000/18340000/18330400/18330357/7e1f545d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room, Balcony 10.0 Exceptional 1 review ### Highlights Balcony Separate sitting area Soundproofed Air conditioning Heating Free cribs/infant beds Refrigerator Flat-screen TV - 365 sq ft - Park view - Sleeps 3 - 1 Queen Bed and 1 Twin Bed ![Flat-screen TV](https://images.trvl-media.com/lodging/19000000/18340000/18330400/18330357/5cbf0534.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Double or Twin Room 10.0 Exceptional 1 review ### Highlights Separate sitting area Soundproofed Air conditioning Heating Free cribs/infant beds Refrigerator Flat-screen TV Ceiling fan - 450 sq ft - Park view - Sleeps 3 - 1 King Bed and 1 Double Sofa Bed ![Flat-screen TV](https://images.trvl-media.com/lodging/19000000/18340000/18330400/18330357/5cbf0534.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Double or Twin Room, Balcony 9.4 Exceptional 3 reviews ### Highlights Balcony Separate sitting area Soundproofed Air conditioning Heating Free cribs/infant beds Refrigerator Flat-screen TV - 450 sq ft - Park view - Sleeps 3 - 1 King Bed and 1 Double Sofa Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FVelingrad-Hotels-Park-Hotel-SPA-Vella-Hills.h18330357.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FVelingrad-Hotels-Park-Hotel-SPA-Vella-Hills.h18330357.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C42.00324%2C23.97774&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=szA2CcL3PjqjR4lGvUQvphvNJyc=) Ultisa Miladin Dosev 24, Velingrad, 4600 #### What's nearby - Kleptuza - 8 min walk - 0.7 km - Velingrad Museum of History - 8 min drive - 5.5 km - Lake Batak - 27 min drive - 27.9 km #### Getting around - Sofia Airport (SOF) - 116 min drive #### Restaurants - ‪Бистро Иглика - ‬5 min drive - ‪Ресторант Скабрин - ‬10 min walk - ‪Алиби (Alibi) - ‬6 min drive - ‪Restaurant Fote - ‬3 min drive - ‪Paradise - ‬3 min drive ## About this property ### Park Hotel & SPA Vella Hills Upscale family-friendly hotel in the mountains Consider a stay at Park Hotel & SPA Vella Hills and take advantage of a poolside bar, a terrace, and a coffee shop/cafe. Treat yourself to a massage, a body treatment, or a manicure/pedicure at the onsite spa. The on-site local and international cuisine restaurant, Vella Hills, offers breakfast, lunch, and dinner. Free in-room WiFi is available to all guests, along with a garden and a playground. You'll also enjoy the following perks during your stay: - A seasonal outdoor pool and an indoor pool - Free self parking and valet parking - Bike rentals, an indoor tennis court, and a roundtrip airport shuttle (surcharge) - A natural pool, express check-in, and supervised childcare (surcharge) Room features All 75 rooms feature comforts such as 24-hour room service and air conditioning, as well as perks like separate sitting areas and bathrobes. Other amenities include: - Heating and ceiling fans - Bathrooms with showers and hair dryers - Flat-screen TVs with cable channels - Separate sitting areas, refrigerators, and free infant beds ## Similar properties ![Outdoor banquet area](https://images.trvl-media.com/lodging/93000000/92060000/92050700/92050612/69620091.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Kashmir Wellness & SPA Hotel Adults Only Velingrad - Pool - Spa - Pet-friendly - Parking included 9.6 Exceptional 37 reviews CA $373 CA $407 total includes taxes & fees Oct 9 - Oct 10 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-09&endDate=2025-10-10&selected=92050612&PinnedHotelID=92050612&HadPinnedHotel=true®ionId=-1&adults=2) ![Massages](https://images.trvl-media.com/lodging/22000000/21390000/21389400/21389318/71c78065.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Balneo Complex & Spa Aquatonik Velingrad - Pool - Breakfast included - Spa - Kids pool 8.6 Excellent 4 reviews CA $166 CA $181 total includes taxes & fees Nov 2 - Nov 3 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=21389318&PinnedHotelID=21389318&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool, outdoor pool](https://images.trvl-media.com/lodging/22000000/21420000/21410400/21410358/193fb5fc.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Arte Spa & Park Hotel Velingrad - Pool - Hot tub - Breakfast included - Spa 9.2 Wonderful 40 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-22&endDate=2025-10-23&selected=21410358&PinnedHotelID=21410358&HadPinnedHotel=true®ionId=-1&adults=2) ![Deluxe Apartment, Balcony, Lake View](https://images.trvl-media.com/lodging/114000000/113010000/113000400/113000316/cd5879dd.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Merdjan Velingrad - Breakfast included - Parking included - Free WiFi - Restaurant [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-22&endDate=2025-10-23&selected=113000316&PinnedHotelID=113000316&HadPinnedHotel=true®ionId=-1&adults=2) ![Water park](https://images.trvl-media.com/lodging/25000000/24730000/24723400/24723354/54e352d8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Elbrus SPA & Wellness Velingrad - Pool - Hot tub - Breakfast included - Spa 8.6 Excellent 19 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-22&endDate=2025-10-23&selected=24723354&PinnedHotelID=24723354&HadPinnedHotel=true®ionId=-1&adults=2) ![Spa reception](https://images.trvl-media.com/lodging/115000000/114310000/114308900/114308850/8e7edc91.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sante SPA Hotel Velingrad - Breakfast included - Spa - Pet-friendly - Parking included CA $334 CA $365 total includes taxes & fees Oct 26 - Oct 27 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-26&endDate=2025-10-27&selected=114308850&PinnedHotelID=114308850&HadPinnedHotel=true®ionId=-1&adults=2) ![Apartment, 1 Bedroom, Balcony, Garden View | Pool](https://images.trvl-media.com/lodging/114000000/113670000/113665100/113665040/244e0f01.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Two Room Apartment With Thermal Zone Velingrad - Parking included - Free WiFi - Outdoor space - City view 10 Exceptional 1 review CA $246 CA $268 total includes taxes & fees Oct 9 - Oct 10 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-09&endDate=2025-10-10&selected=113665040&PinnedHotelID=113665040&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool](https://images.trvl-media.com/lodging/115000000/114840000/114833000/114832977/edc87266.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### 2 Bedroom Apartment and Free Relax Zone Velingrad - Pool - Parking included - Free WiFi - Outdoor space CA $233 CA $254 total includes taxes & fees Oct 9 - Oct 10 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-09&endDate=2025-10-10&selected=114832977&PinnedHotelID=114832977&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/112000000/111270000/111269300/111269215/4ae6472f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### I Like Club Velingrad - Boutique Hotel Velingrad - Pool - Hot tub - Breakfast included - Spa CA $331 CA $361 total includes taxes & fees Oct 9 - Oct 10 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-09&endDate=2025-10-10&selected=111269215&PinnedHotelID=111269215&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/23000000/22880000/22870300/22870256/83b7c40c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Grand Hotel Velingrad Velingrad - Pool - Hot tub - Spa - Kids pool 8.8 Excellent 10 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-22&endDate=2025-10-23&selected=22870256&PinnedHotelID=22870256&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi and wired internet - Available in some public areas: Free WiFi and wired internet ### Parking and transportation - 24-hour roundtrip airport shuttle on request for a surcharge - Area shuttle (surcharge) - Free self parking on site - Free valet parking on site ### Food and drink - A bar/lounge - A coffee shop/cafe - A poolside bar - A restaurant ### Restaurants on site - Vella Hills ### Things to do - Arcade/game room - Bicycle rentals - Billiards/pool table - Children's pool - Free children's club - Full-service spa - Health club - Hot tub - Indoor pool - Indoor tennis court - Karaoke - Natural pool - Playground - Sauna - Seasonal outdoor pool - Steam room - TV in common areas ### Family friendly - Arcade/game room - Babysitting (surcharge) - Children's pool - Free children's club - In-room crib - In-room refrigerator - Indoor pool - Laundry facilities - Playground - Seasonal outdoor pool - Soundproofed rooms - Supervised activities for children (surcharge) ### Conveniences - 24-hour front desk - Gift shop/newsstand - Laundry facilities - Luggage storage - Newspapers in lobby - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Wedding services ### Business services - Business center - Conference center (1,615 square feet of space) - Meeting rooms ### Outdoors - Garden - In a national park - In the mountains - Picnic area - Terrace ### Full-service spa - Aromatherapy - Manicures/pedicures - Massage - Mud bath - Sauna - Spa treatment rooms - Turkish bath ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Bathroom emergency pull cord - Elevator ### More - Banquet hall - Mosquito nets - Smoking not allowed ## Room amenities ### Bedroom - Bedsheets provided - Free crib ### Bathroom - Bathrobes - Hair dryer - Private bathroom - Shower - Slippers - Towels provided ### Entertainment - Flat-screen TV with cable channels ### Food and drink - 24-hour room service - Minibar - Refrigerator ### More - Air conditioning - Ceiling fan - Desk - Heating - Safe - Separate sitting area - Soundproofed rooms ## Policies ### Check-in Check-in time starts at 2 PM Express check-in available Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome 1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room Free cribs are available on request at the property ### Property payment types ## Important information ### Optional extras - Airport shuttle fee: EUR 70.00 per vehicle The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash Safety features at this property include a fire extinguisher and a smoke detector This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### Property is also known as Park Hotel Vella Hills Velingrad Park Hotel Vella Hills Park Vella Hills Velingrad Park-Hotel Vella Hills Velingrad Hotel Park-Hotel & SPA Vella Hills Velingrad Park-Hotel & SPA Vella Hills Velingrad Park-Hotel Vella Hills Hotel Park-Hotel Vella Hills Velingrad Park-Hotel & SPA Vella Hills Hotel Hotel Park-Hotel & SPA Vella Hills Park Hotel SPA Vella Hills Park-Hotel Vella Hills Hotel Velingrad Park Vella Hills Velingrad Park Hotel SPA Vella Hills Park & Vella Hills Velingrad Park Hotel & SPA Vella Hills Hotel Park Hotel & SPA Vella Hills Velingrad Park Hotel & SPA Vella Hills Hotel Velingrad ## Frequently asked questions ### Does Park Hotel & SPA Vella Hills have a pool? > Yes, this property has an indoor pool, a seasonal outdoor pool, and a children's pool. Pool types include natural pools. ### Is Park Hotel & SPA Vella Hills pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Park Hotel & SPA Vella Hills? > Self parking and valet parking are free at this property. ### What time is check-in at Park Hotel & SPA Vella Hills? > Check-in begins at 2 PM. ### What time is check-out at Park Hotel & SPA Vella Hills? > Check-out is at noon. ### Does Park Hotel & SPA Vella Hills provide a shuttle to the airport? > Yes, there's an airport shuttle that runs on request. A fee of EUR 70.00 per vehicle applies. ### Where is Park Hotel & SPA Vella Hills located? > Located in a national park, this family-friendly hotel is 0.4 mi (0.7 km) from Kleptuza and 3.2 mi (5.2 km) from Velingrad Museum of History. Lake Batak and Tsepina Fortress are also within 16 mi (25 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Park Hotel & SPA Vella Hills Reviews 9.4 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.6 Cleanliness ### 8.4 Location ### 9.4 Staff & service ### 8.8 Eco-friendliness ### 9.2 Property conditions & facilities 10 - Excellent 61 8 - Good 16 6 - Okay 3 4 - Poor 2 2 - Terrible 0 ### 10/10 Excellent #### Olga Aug 15, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great higher end hotel. All services including breakfast are very good. Spa area is excellent and “do not miss”. ![](https://a.travel-assets.com/ugc/hotel-reviews/11461b9e-0849-4f20-894f-2d5ac659f696-1755237638985.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/31755b68-03e7-45aa-9881-38a7d25e29d5-1755237640731.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/e071b394-eae3-4d33-8ae2-082a6f0089b8-1755237640386.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/463c1795-87e3-4c31-8c07-b7a6d322033d-1755237640826.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Olga Stayed 4 nights in Aug 2025 ### 10/10 Excellent #### Dinko Apr 11, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent staff, spacious rooms, delicious food in the restaurant. Good spa, but maybe small if the hotel is at full capacity. We were satisfied and will visit the hotel again. ##### Dinko Stayed 2 nights in Apr 2025 ### 10/10 Excellent #### petre Feb 6, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Safe,Quiet, Dining options and Easy Parking. ##### petre Stayed 3 nights in Feb 2025 ### 10/10 Excellent #### Teodor Oct 6, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice hotel and restaurant. The only negative is that there are not enough sun beds. ##### Teodor Stayed 1 night in Oct 2024 ### 10/10 Excellent #### Pedro Feb 27, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The place was suberb with great amenities and the restaurants meals have great quality at a great pricing ##### Pedro Stayed 1 night in Feb 2024 ### 10/10 Excellent #### Yana Aug 31, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort A really nice place. Good and very polite service, clean rooms, healing mineral waters and well done spa facilities. ![](https://a.travel-assets.com/ugc/hotel-reviews/CD95231AAE719ACFA5D71470AA23CA3B6C53C8B41661938288810.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/F42F17CAEC7A04BFE7352AE08B440716027C151B1661938288897.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/189B7FDB0630877950B4CEA88084F5181FB7D24D1661938288794.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Yana Stayed 1 night in Aug 2022 ### 8/10 Good #### Gil Mar 11, 2024 Old and dated property, limited English skills however the spa is decent and the dinner was OK ##### Gil Stayed 1 night in Mar 2024 ### 10/10 Excellent #### Naresna Jul 10, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Amazing It was an amazing experience everyone was friendly and they do their best to accommodate your requirements. ##### Naresna Stayed 8 nights in Jun 2023 ### 8/10 Good #### Sariah Jun 19, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great mineral pools, great massage, incredible restaurant quality of food and service. My only complaint is that the mattresses are like a ROCK for the king sized rooms. It completely negated the lovely result of the massage and my body was in pain. ##### Sariah Stayed 1 night in Jun 2024 ### 10/10 Excellent #### Petar Oct 22, 2022 Liked: Cleanliness, staff & service, amenities Our hotel stay was great! Staff were really helpful and attentive from the moment we walked in. The room we stayed in was extremely spacious and had almost everything we needed. It lacked a kettle and cups, but staff were more than happy to provide these for us. The breakfast included had a large selection - both continental spread, cooked food, and more. The spa facilities were good and were very welcomed after a long day of walking and adventuring in the area. The selection of spa treatments available was good, and well enjoyed. Only criticism we had was that the room decor was a bit dated, and that the shower cubicle was leaking. ##### Petar Stayed 3 nights in Oct 2022 ### 4/10 Poor #### Verified traveller Aug 9, 2024 Disliked: Staff & service, property conditions & facilities, room comfort The spa center:Not planned for the volume of hotel guests, the jacuzzi was broken during the entire stay, the water in one of the outdoor pools was very dirty, we noticed one cleaning during the stay. Being around the pools at the spa was "life threatening", there were swarms of flies and wasps. I was stung by a wasp, my leg was swollen and I left the hotel a day early. They did not offer to refund the amount for the night. Towels in the spa are given to customers with the stipulation that they are for the whole day, i.e. we have to carry them everywhere with us wet if we are going to use the pools and the thermal area all day, which is absolutely unacceptable.The room:There was no view of the park as described in the offer, but of an outside parking lot and the roof of the restaurant! There was no terrace and when the window was opened you could hear the noise of the restaurant, the chatter of the patrons, etc. The robes in the rooms are not changed unless we specifically ask that they be clean and dry. The hair dryer in the room was burnt. I urgently called the front desk, who were unaware that there was virtually no hair dryer in the room. Subsequently, they gave me a manual one. Communication with reception was very difficult.The restaurant: The food was of average quality.There were wasps everywhere around the tables. The "traps" for them were cut plastic bottles placed around the restaurant fence, filled with yellowish liquid and wasps. ##### Verified traveller Stayed 4 nights in Aug 2024 ### 10/10 Excellent #### Eleonora Aug 23, 2025 Liked: Cleanliness, staff & service, property conditions & facilities ##### Eleonora Stayed 3 nights in Aug 2025 ### 8/10 Good #### João May 12, 2025 Liked: Property conditions & facilities, room comfort ##### João Stayed 3 nights in Apr 2025 ### 10/10 Excellent #### Bertil Apr 3, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Hill hotel Stora rum, rent, bra frukost, olika bassänger med varmt vatten. Nära till centrum, vandra. ##### Bertil Stayed 2 nights in Mar 2025 ### 10/10 Excellent #### Nedialko Jan 5, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Spacious room, friendly and efficient staff, building and pools in good condition, and other advantages. I would definitely recommend this hotel, it is good value for what it has to offer. ##### Nedialko Stayed 2 nights in Dec 2024 ### 10/10 Excellent #### Mihaela Oct 18, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Mihaela Stayed 2 nights in Oct 2024 ### 8/10 Good #### Petra Sep 9, 2024 Leider gibt es noch teppichboden in den Zimmern der nicht mehr ganz in Ordnung ist ansonsten sind die Zimmer fantastisch riesengroß auch die Balkone schön geräumig. Das Mineralwasser Becken war leider umringt und stark benutzt von vielen Kindern schade dass dieses eine Becken nicht kinderfrei gehalten wird zum Gesundheit regenerieren und auch vielleicht die Raucher dort eine extra Zone hätten denn es gibt ja noch viele andere Pools wo für alle alles offen sein kann ##### Petra Stayed 2 nights in Sep 2024 ### 10/10 Excellent #### Alexander Mar 17, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice outside pool in winter This hotel has a nice small outdoor pool open through the winter (08 am through 20-00) where thermal water stays sufficiently warm, and a warmer indoor pool. Sodium-fluoride waters are nice. The breakfast buffet is good and accommodations are comfortable (although unfortunately no kettle in the rooms). Good wifi. Straightforward parking and late arrival is possible. If you start hiking up the hill from the hotel you can join bicycle trail 220 going up to Ostrets peak (elevation gain of around 800m round trip counting ups and downs). ##### Alexander Stayed 1 night in Mar 2024 ### 10/10 Excellent #### N. Jan 8, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### N. Stayed 3 nights in Jan 2024 ### 10/10 Excellent #### Emanuela Dec 18, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Като започнем от настаняването до напускането на на хотела, всички служители бяха изключително любезни и отзивчиви. СПА зоната беше изключително приятно, чисто и съдържащо всичко необходимо за да подейства максимално релаксиращо място. Стаята ни беше просторна. Единственият недостатък на престоя ни беше вечерята в ресторанта. Поръчахме разядки с хлебче, което си личеше, че е било замразено и съвсем леко препечено, част от ястията бяха студени като ги получихме и се наложи няколко пъти да подсещаме сервитьора за някакви пропуски в поръчката. Поръчахме и пица за стаята, която се оказа, че отново е от готовите, които директно се слагат да се пекат и след това видяхме, че се предлага в детското меню. Закуската, която бяхме заплатили беше страхотна и имаше голям избор. ##### Emanuela Stayed 2 nights in Dec 2023 ### 10/10 Excellent #### petre Dec 14, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities ##### petre Stayed 3 nights in Dec 2023 ### 10/10 Excellent #### Entcho Oct 16, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities immer zu empfehlen ##### Entcho Stayed 9 nights in Oct 2023 ### 10/10 Excellent #### Sofia Aug 29, 2023 ##### Sofia Stayed 4 nights in Aug 2023 ### 10/10 Excellent #### Ivelina Aug 10, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Alles war Wunderschön. ##### Ivelina Stayed 4 nights in Jul 2023 ### 10/10 Excellent #### Marc Jun 8, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Marc Stayed 1 night in Jun 2023