Façade de l’hébergement

Grand Park Vancouver Airport – Avis

3.5 out of 5
Grand Park Vancouver Airport
8368 Alexandra Rd, Richmond, BC

Avis

8,0

Très bien

Note de 10 – Excellent, d’après 596 avis sur 1387." "
Note de 8 – Bien, d’après 408 avis sur 1387." "
Note de 6 – Acceptable, d’après 192 avis sur 1387." "
Note de 4 – Médiocre, d’après 102 avis sur 1387." "
Note de 2 – Terrible, d’après 89 avis sur 1387." "

8,2/10

Propreté

8,4/10

Service et personnel

7,6/10

Commodités

7,8/10

État et installations de l’hébergement

7,8/10

Écoresponsabilité

Avis

4/10 – Médiocre

Joyce

Voyage de couple
Points forts : Service et personnel
Les murs sont en carton, le bruit. La bouffe au restaurant moyen, cher pour ce qui est servi. Propreté moyen.
Séjour de 1 nuit en avril 2024

10/10 – Excellent

Jean-Pierre

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Nice place
Séjour de 1 nuit en avril 2024

10/10 – Excellent

Louise, Ste Agathe des Monts

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
very practical for the airport
Séjour de 1 nuit en mars 2024
Hotel Management a répondu le 21 mars 2024
We're delighted to hear that you found our hotel practical for your airport needs! Ensuring convenience and comfort for our guests, especially those traveling to or from the airport, is a top priority for us. Thank you for choosing to stay with us, and we hope to welcome you back again in the future!

6/10 – Acceptable

Florence

Séjour de 1 nuit en février 2024
Hotel Management a répondu le 26 mars 2024
Thank you for taking the time to share your feedback. We strive to provide the best possible experience for all our guests, and we regret that we fell short of your expectations during your recent stay. Your comments are valuable to us as they help us identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with a better experience.

10/10 – Excellent

Pierre

Points forts : Propreté, service et personnel et commodités.
Nice little place to stay in, after a long evening in the air.
Séjour de 1 nuit en janvier 2024
Hotel Management a répondu le 30 janv. 2024
Thank you for your review! We're glad to hear that you found our hotel to be a nice little place to stay after a long flight. Your feedback is appreciated, and we hope to welcome you back for another comfortable stay in the future.

6/10 – Acceptable

Jean-Christophe

Voyage en famille
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Points faibles : Propreté
Bon emplacement, bonnes installations. Déception concernant la propreté de la salle de bain qui n’avait pas été nettoyée, douche et toilette sales. Les lits et serviettes étaient propres.
Séjour de 1 nuit en janvier 2024
Hotel Management a répondu le 8 janv. 2024
Thank you for your feedback. We're pleased to know you found our location and facilities good. However, we sincerely apologize for the disappointment with the cleanliness of the bathroom. This is not reflective of our usual standards, and we're addressing the issue to ensure a more satisfactory experience in the future. Your comments are valuable, and we appreciate your understanding. We hope to have the opportunity to provide you with an improved stay on your next visit.

10/10 – Excellent

Loïc

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
la localisation
Séjour de 1 nuit en novembre 2023
Hotel Management a répondu le 12 déc. 2023
Thank you very much for your review. We are delighted that you enjoyed our location. We are continuously working to provide an exceptional experience for our guests. We hope to have the pleasure of welcoming you again on your next visit.

10/10 – Excellent

Susan

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Très propre
Séjour de 1 nuit en octobre 2023
Hotel Management a répondu le 21 nov. 2023
Thank you for taking the time to share your feedback! We're thrilled to hear that you found our facilities very clean. Maintaining a high standard of cleanliness is a top priority for us. We appreciate your positive review and look forward to welcoming you back in the future!

10/10 – Excellent

Andréanne

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Perfect layover stay, beds are SO comfy! Shuttle is very convenient and on time ! Would recommend
Séjour de 1 nuit en septembre 2023
Hotel Management a répondu le 26 sept. 2023
Thank you for sharing your experience at the Grand Park Vancouver Airport.As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. We are glad that you were able to take advantage of the many wonderful restaurants that the area has to offer. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!

10/10 – Excellent

Laurent

Séjour de 1 nuit en septembre 2023
Hotel Management a répondu le 27 oct. 2023
Thank you for sharing your experience at the Grand Park Vancouver Airport. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!

8/10 – Bien

Roger

Voyage d’affaires
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The airport shuttle schedule could be made more readily visible on the website. The airport shuttle schedule given on the phone gave the impression that there was only one shuttle per hour instead of every half-hour.
Séjour de 1 nuit en août 2023
Hotel Management a répondu le 19 sept. 2023
We appreciate you staying with us and sharing your experience.On behalf of my entire team, I apologize for falling short of your expectations. I assure you this was never our goal and we look forward to using your feedback as a training tool for future guest interactions. Thank you again and safe travels!

6/10 – Acceptable

Jhony

Voyage de couple
Points faibles : Propreté, état et installations de l’hébergement
Restaurant not good at all.
Séjour de 2 nuits en juillet 2023

2/10 – Terrible

Noamen

Séjour de 2 nuits en février 2023

10/10 – Excellent

GABRIELA

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was very good. The personal was attentive to details. I couldn’t do much because I was just one night between two flights. But the bedrooms are good and comfortables and the shuttle to the airport is very precise with schedule.
Séjour de 1 nuit en avril 2023
Front Desk a répondu le 2 mai 2023
Dear Gabriela, It was our greatest pleasure to have you here, and thank you for taking the time to review our hotel. We are glad to read that you had a wonderful experience at Four Points by Sheraton Vancouver Airport Hotel. We will look into We hope to welcome you back again in the near future! Regards, Hotel Management

6/10 – Acceptable

Veronique

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel
Points faibles : Commodités, état et installations de l’hébergement
Décevant que le resto de l'hôtel soit fermé. C'était indiqué nul part.
Séjour de 1 nuit en septembre 2022
Front Desk a répondu le 20 oct. 2022
Dear Veronique, Thank you for taking the time to send us your feedback on your recent stay. We apologize that your experience did not meet your expectations. We are located in Richmond downtown instead of Vancouver downtown. Please allow me to extend our sincerest apologies for the inconvenience and disappointments you have encountered during your stay. Our restaurant is currently opening for breakfast from 7am -10am only. Once again, thank you for providing us with your feedback. Regards, Hotel Management

4/10 – Médiocre

Louis

Séjour de 1 nuit en mars 2022

10/10 – Excellent

G

Séjour de 1 nuit en janvier 2022
Front Desk a répondu le 19 janv. 2022
Dear G, I am thrilled to learn that you had a wonderful stay in our Hotel. Appreciate you taking the time and sharing the stay experience with the traveler's community. My team and I are looking forward to your next visit to Four Points by Sheraton Vancouver Airport Hotel! Regards, Hotel Management

10/10 – Excellent

Chantal

Séjour de 2 nuits en octobre 2021

10/10 – Excellent

Norman

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Positif:Bien localisé vs aéroport et sky train Négatif: payer pour le stationnement sur place!
Séjour de 1 nuit en septembre 2021
Front Desk a répondu le 13 sept. 2021
Dear Guest if you would request free parking we would helped you

8/10 – Bien

Amato

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellent
Séjour de 1 nuit en mai 2024

8/10 – Bien

Rick

Voyage en famille, Voyage en groupe
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Close to airport
Séjour de 2 nuits en mai 2024

2/10 – Terrible

Moses

Voyage en famille, Voyage d’affaires
Points forts : Propreté
Points faibles : Service et personnel
The staff there was rude and lazy. Not willing to do anything.
Séjour de 2 nuits en mai 2024

10/10 – Excellent

David

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very comfortable. Great staff
Séjour de 1 nuit en mai 2024

8/10 – Bien

Suzanne, Salem

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Helpful for early morning flights! Nice room.
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Robert

Voyage d’affaires
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very friendly and helpful staff.
Séjour de 5 nuits en mai 2024

6/10 – Acceptable

Fiona

Voyage de couple
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Pro: The location is superior good. You can walk to different kind of restaurants & super market in a few blocks. Cons: Towels & bed sheets are old. Air condition is very loud like dropping a bomb. It will turn off for a few seconds and back on after a while. We have to turn it off totally and open the window but outside was noisy too. Luckily it is not summer.
Séjour de 2 nuits en mai 2024

6/10 – Acceptable

Rita, Kanata

Voyage de couple
Points forts : Service et personnel
Points faibles : Commodités
The blue tone color lights in the lobby and corridors looks like funeral home. Please change to warmer coloue light bulbs. Facilities, electrical plugs, cabinet in the rooms and towels need to be updayed. Some mew towels would be more appreciated. Electrical exyension cords shouldn't be placed on the desk. Beds are comfortable.though. Just a little update and touch up could make a big difference. Very good and convenient location.
Séjour de 7 nuits en mai 2024

6/10 – Acceptable

Lina

Voyage en famille
Hotel airport shuttle is super slow, you have to call way ahead of time in order to be on the shuttle. Hotel cleaning service is based on request only, it is not stocked on daily basis, toilet paper etc. have to be provided based on request.
Séjour de 4 nuits en mai 2024

10/10 – Excellent

Bailey

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff were great and very friendly. Shuttle service was great and on time. The area feels safe no issues walking around.
Séjour de 7 nuits en mai 2024

8/10 – Bien

John

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great place… close to everything.
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Nicky

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very good overnight stay and shuttle service was prompt and readily available.
Séjour de 1 nuit en mai 2024

4/10 – Médiocre

Kang

Voyage en groupe
Points faibles : Service et personnel, commodités et état et installations de l’hébergement.
Other than just checking in, front desk staff don't provide any information such as wifi, restaurants etc.. Requested room on a higher floor, nope....it's the lowest
Séjour de 1 nuit en mai 2024

8/10 – Bien

David

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024

6/10 – Acceptable

Peter

Points forts : Propreté
Séjour de 1 nuit en mai 2024

8/10 – Bien

Helen

Voyage en famille
Points forts : Propreté, service et personnel
Convenient location. Checked in very late, appreciated the free shuttle, stayed only for 7 hours. Room was clean, but needed some repairs.
Séjour de 1 nuit en mai 2024

8/10 – Bien

kristi

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Everything was good. However, the only thing is the water pressure was too low.
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Rimma

Voyage en famille
Points forts : Commodités, état et installations de l’hébergement
Room has everything what I need
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Fiona

Nice place in a great location near Canada Line and surrounded by restaurants.
Séjour de 1 nuit en mai 2024

10/10 – Excellent

DAVID

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel
all good
Séjour de 1 nuit en mai 2024

8/10 – Bien

Wai Han Emma

Voyage en groupe
Points forts : Propreté, service et personnel et commodités.
Very good location, but not too well maintained.
Séjour de 1 nuit en mai 2024

6/10 – Acceptable

kiyoshi

Points forts : Propreté
Séjour de 2 nuits en mai 2024

4/10 – Médiocre

Kai

Voyage de couple
You can hear airplane landing and takeoff loudly. You have to request for room cleaning on request daily. Otherwise they will not replace bath towels or restock your coffee. Bath towels are old and should be replaced.
Séjour de 5 nuits en mai 2024

8/10 – Bien

Alisa

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Easy to get to and close to most things needed
Séjour de 4 nuits en mai 2024

8/10 – Bien

Elaine

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Comfortable stay again at this hotel. Clean and value for money
Séjour de 1 nuit en mai 2024

6/10 – Acceptable

Belinda

Points faibles : Commodités
A bit old
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Xin

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great hotel with excellent location surrounded by many good restaurants, the hotel shuttle bus service to airport is also great and convenient!
Séjour de 1 nuit en mai 2024

6/10 – Acceptable

Hanh

Voyage en famille avec de jeunes enfants, Voyage de couple
Points forts : Service et personnel
Points faibles : Propreté
Plenty restaurants in the area, complimentary shuttle to the airport , friendly staffs The toilet was not clean, there was hair on the floor in the bathroom There was someone smoking cannabis inside the room on the same floor and stinks the whole floor and lobby. Saw a few other guests wearing N95 masks in the elevator and said they smelt the strong cannabis too. Informed the staffs and they said the hotel was fully booked and couldn’t give us a different room on different floor and that’s it.
Séjour de 1 nuit en mai 2024

8/10 – Bien

Valdi

Voyage de couple, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Really great little spot. Used the free shuttle from the airport that really made it convenient and easy. Staff was absolutely lovely and kind, didn’t have any issues. Only problem was there no hand soap and the sheets felt kind of worn. Definitely a decent place to stay, in a great area, close to lots of dining and shops, short walk to the bus stops and trains
Séjour de 3 nuits en avril 2024

4/10 – Médiocre

Stephen

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
The light bulbs in the bathroom were burnt out. The tap was leaking. The airport shuttle bus left at 11:24 instead of 11:30 without checking if anyone else was still waiting in the lobby. The front desk staff had to call the driver back.
Séjour de 3 nuits en mai 2024

6/10 – Acceptable

Pranay

Points forts : Propreté, service et personnel
Ok
Séjour de 2 nuits en avril 2024