Title: Hotel María de la Luz - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel María de la Luz Hotel in Valladolid with a seasonal outdoor pool and a 24-hour front desk ![Deluxe Room | View from room](https://images.trvl-media.com/lodging/9000000/8430000/8422500/8422466/f4b3b999.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Deluxe Double Room](https://images.trvl-media.com/lodging/9000000/8430000/8422500/8422466/5ab16b98.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Terrace/patio](https://images.trvl-media.com/lodging/9000000/8430000/8422500/8422466/a2e750a1.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Seasonal outdoor pool](https://images.trvl-media.com/lodging/9000000/8430000/8422500/8422466/45615177.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property - evening/night](https://images.trvl-media.com/lodging/9000000/8430000/8422500/8422466/29f3f423.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel María de la Luz sits in the city center, offering a quiet escape with its garden and welcoming terrace. Guests can enjoy authentic Mexican dishes at El Castellano restaurant, relax poolside or with a drink at the bar, and get local insights from the helpful concierge team. 7.6 Good ## Popular amenities - Bar - Pool - Room service - 24/7 front desk - Housekeeping - Air conditioning ## Room options ### Check availability for these dates Tonight [Dec. 3 - Dec. 4](https://www.expedia.ca/Hotel-Search?startDate=2025-12-03&endDate=2025-12-04&selected=8422466&PinnedHotelID=8422466&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-03&endDate=2025-12-04&selected=8422466&PinnedHotelID=8422466&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec. 4 - Dec. 5](https://www.expedia.ca/Hotel-Search?startDate=2025-12-04&endDate=2025-12-05&selected=8422466&PinnedHotelID=8422466&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-04&endDate=2025-12-05&selected=8422466&PinnedHotelID=8422466&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec. 5 - Dec. 7](https://www.expedia.ca/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=8422466&PinnedHotelID=8422466&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=8422466&PinnedHotelID=8422466&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec. 12 - Dec. 14](https://www.expedia.ca/Hotel-Search?startDate=2025-12-12&endDate=2025-12-14&selected=8422466&PinnedHotelID=8422466&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-12&endDate=2025-12-14&selected=8422466&PinnedHotelID=8422466&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 14 of 14 rooms ![Double Room](https://images.trvl-media.com/lodging/9000000/8430000/8422500/8422466/3dfd3a31.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room 8.2 Very good 11 reviews ### Highlights Soundproofed Air conditioning Refrigerator TV Clothes dryer Ceiling fan Private bathroom Free bottled water - 164 sq ft - Sleeps 4 - 2 Double Beds ![Economy Double Room](https://images.trvl-media.com/lodging/9000000/8430000/8422500/8422466/2d322e70.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Economy Double Room ### Highlights Soundproofed Air conditioning TV Clothes dryer Private bathroom Free bottled water In-room safe Daily housekeeping - Sleeps 4 - 1 Double Bed ![Twin Room](https://images.trvl-media.com/lodging/9000000/8430000/8422500/8422466/2fe24a2d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Twin Room ### Highlights Soundproofed Air conditioning TV Clothes dryer Private bathroom Free bottled water In-room safe Daily housekeeping - Sleeps 3 - 1 Twin Bed and 1 Double Bed ![Standard Twin Room](https://images.trvl-media.com/lodging/9000000/8430000/8422500/8422466/8cd5089f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Twin Room 10.0 Exceptional 1 review ### Highlights Soundproofed Air conditioning TV Clothes dryer Private bathroom Free bottled water In-room safe Daily housekeeping - Sleeps 3 - 1 Twin Bed and 1 Double Bed ![Standard Double or Twin Room](https://images.trvl-media.com/lodging/9000000/8430000/8422500/8422466/d784dab4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double or Twin Room ### Highlights Soundproofed Air conditioning TV Clothes dryer Private bathroom Free bottled water In-room safe Daily housekeeping - Sleeps 4 - 2 Double Beds ![Deluxe Double or Twin Room](https://images.trvl-media.com/lodging/9000000/8430000/8422500/8422466/2c6dce2f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double or Twin Room ### Highlights Balcony Soundproofed Air conditioning TV Clothes dryer Private bathroom Free bottled water In-room safe - Sleeps 4 - 2 Double Beds ![In-room safe, soundproofing](https://images.trvl-media.com/lodging/9000000/8430000/8422500/8422466/d6306056.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room ### Highlights Soundproofed Air conditioning TV Clothes dryer Private bathroom Free bottled water In-room safe Daily housekeeping - Sleeps 2 - 1 King Bed ![In-room safe, soundproofing](https://images.trvl-media.com/lodging/9000000/8430000/8422500/8422466/d6306056.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Comfort Room ### Highlights Soundproofed Air conditioning TV Clothes dryer Private bathroom Free bottled water In-room safe Daily housekeeping - Sleeps 2 - 1 King Bed ![Deluxe Double Room](https://images.trvl-media.com/lodging/9000000/8430000/8422500/8422466/5ab16b98.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room ### Highlights Balcony Soundproofed Air conditioning TV Clothes dryer Private bathroom Free bottled water In-room safe - Sleeps 2 - 1 Double Bed ![Deluxe Room](https://images.trvl-media.com/lodging/9000000/8430000/8422500/8422466/2832a1cc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room ### Highlights Balcony Soundproofed Air conditioning TV Clothes dryer Private bathroom Free bottled water In-room safe - Sleeps 2 - 1 King Bed ![Triple Room](https://images.trvl-media.com/lodging/9000000/8430000/8422500/8422466/c553ee11.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Triple Room ### Highlights Soundproofed Air conditioning TV Clothes dryer Private bathroom Free bottled water In-room safe Daily housekeeping - Sleeps 4 - 2 Twin Beds and 1 Double Bed ![Superior Double Room](https://images.trvl-media.com/lodging/9000000/8430000/8422500/8422466/9794c61f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double Room ### Highlights Soundproofed Air conditioning TV Clothes dryer Private bathroom Free bottled water In-room safe Daily housekeeping - Sleeps 4 - 1 Double Bed and 1 Queen Bed ![Deluxe Triple Room](https://images.trvl-media.com/lodging/9000000/8430000/8422500/8422466/28076769.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Triple Room ### Highlights Balcony Soundproofed Air conditioning TV Clothes dryer Private bathroom Free bottled water In-room safe - Sleeps 4 - 2 Twin Beds and 1 Double Bed ![Superior Triple Room](https://images.trvl-media.com/lodging/9000000/8430000/8422500/8422466/8a2057a3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Triple Room ### Highlights Soundproofed Air conditioning TV Clothes dryer Private bathroom Free bottled water In-room safe Daily housekeeping - Sleeps 5 - 1 Twin Bed, 1 Double Bed and 1 Queen Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FValladolid-Hotels-Hotel-Maria-De-La-Luz-By-Rotamundos.h8422466.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FValladolid-Hotels-Hotel-Maria-De-La-Luz-By-Rotamundos.h8422466.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.69056%2C-88.20245&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=FKLxBP_8PygCvMT-NeGR1wfKXcg=) Calle 42 No. 193, Centro, Valladolid, YUC, 97780 #### What's nearby - Cathedral of San Gervasio - 2 min walk - 0.2 km - Valladolid Municipal Palace - 3 min walk - 0.3 km - Casa de los Venados - 3 min walk - 0.3 km - Calzada de los Frailes - 5 min walk - 0.4 km - Cenote Zaci - 8 min walk - 0.7 km #### Getting around - Cancun Intl. Airport (CUN) - 108 min drive #### Restaurants - ‪Casona Valladolid - ‬3 min walk - ‪Mesón del Marqués - ‬1 min walk - ‪Las Campanas - ‬1 min walk - ‪Hosteria Del Marques - ‬1 min walk - ‪Agustin Gusto - ‬1 min walk ## About this property ### Hotel María de la Luz Hotel in the city center At Hotel María de la Luz, you can look forward to a terrace, a garden, and a bar. The on-site Mexican cuisine restaurant, El Castellano, offers breakfast, lunch, and dinner. Free WiFi in public areas and a business center are available to all guests. Additional perks include: - A seasonal outdoor pool and a children's pool - Luggage storage, a front-desk safe, and concierge services - A 24-hour front desk, 1 meeting room, and a banquet hall - Tour/ticket assistance Room features All 68 rooms boast comforts such as air conditioning, in addition to thoughtful touches like safes and sound-insulated walls. More conveniences in all rooms include: - Bathrooms with showers and free toiletries - TVs with cable channels - Daily housekeeping and phones ## Similar properties ![Outdoor pool, open 9 AM to 9 PM, sun loungers](https://images.trvl-media.com/lodging/31000000/30420000/30411300/30411237/b95957d9.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel San Clemente Valladolid - Pool - Kids pool - Parking included - Free WiFi 8.2 Very good 204 reviews CA $68 CA $83 total includes taxes & fees Dec 14 - Dec 15 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-14&endDate=2025-12-15&selected=30411237&PinnedHotelID=30411237&HadPinnedHotel=true®ionId=-1&adults=2) ![Garden](https://images.trvl-media.com/lodging/14000000/13440000/13434900/13434895/23cd463e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Quinta Marciala Hotel Boutique Valladolid - Pool - Parking included - Free WiFi - Air conditioning 9.0 Wonderful 428 reviews CA $47 CA $57 total includes taxes & fees Dec 4 - Dec 5 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-04&endDate=2025-12-05&selected=13434895&PinnedHotelID=13434895&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/106000000/105230000/105224100/105224040/7fd40eea.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Kuxtal Valladolid - 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Dec 20 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-19&endDate=2025-12-20&selected=37913802&PinnedHotelID=37913802&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior](https://images.trvl-media.com/lodging/29000000/28860000/28851800/28851716/e8c49dce.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Gayser Valladolid - Breakfast included - Free WiFi - Air conditioning - Housekeeping 8.8 Excellent 401 reviews CA $73 CA $88 total includes taxes & fees Dec 4 - Dec 5 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-04&endDate=2025-12-05&selected=28851716&PinnedHotelID=28851716&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, sun loungers](https://images.trvl-media.com/lodging/3000000/2310000/2303900/2303894/3831d97e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### El Mesón del Marqués Valladolid - Pool - All-inclusive - Parking included - Free WiFi 9.0 Wonderful 1,002 reviews CA $84 CA $104 total includes taxes & fees Dec 6 - Dec 7 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-06&endDate=2025-12-07&selected=2303894&PinnedHotelID=2303894&HadPinnedHotel=true®ionId=-1&adults=2) ![Room, 1 King Bed](https://images.trvl-media.com/lodging/24000000/23330000/23328900/23328898/138c150d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Real Colonial Valladolid - Parking included - Free WiFi - Air conditioning - Breakfast available 8.8 Excellent 138 reviews CA $71 CA $85 total includes taxes & fees Jan 1 - Jan 2, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-01&endDate=2026-01-02&selected=23328898&PinnedHotelID=23328898&HadPinnedHotel=true®ionId=-1&adults=2) ![32-inch flat-screen TV with cable channels, TV](https://images.trvl-media.com/lodging/75000000/74510000/74503900/74503867/1c006a72.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Real Hispano Valladolid - Pool - Parking included - Free WiFi - Restaurant 9.4 Exceptional 517 reviews CA $111 CA $134 total includes taxes & fees Dec 11 - Dec 12 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-11&endDate=2025-12-12&selected=74503867&PinnedHotelID=74503867&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, sun loungers](https://images.trvl-media.com/lodging/18000000/17870000/17863900/17863862/86549e9c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Casa Valladolid Boutique Hotel Valladolid - Pool - Free WiFi - Air conditioning - Breakfast available 9.2 Wonderful 891 reviews CA $81 CA $97 total includes taxes & fees Dec 5 - Dec 6 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-05&endDate=2025-12-06&selected=17863862&PinnedHotelID=17863862&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in some public areas: Free WiFi ### Parking and transportation - Limited onsite parking ### Food and drink - A bar/lounge - A restaurant - Snack bar/deli ### Restaurants on site - El Castellano ### Things to do - Children's pool - Seasonal outdoor pool ### Family friendly - Children's pool - Seasonal outdoor pool - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - Luggage storage - Safe at front desk ### Guest services - Concierge services - Housekeeping (daily) - Tour and ticket assistance ### Business services - Business center - Meeting room ### Outdoors - Garden - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - No elevator - Wheelchair accessible (may have limitations) ### More - Banquet hall - Designated smoking areas ## Room amenities ### Bathroom - Free toiletries - Hair dryer (on request) - Private bathroom - Shampoo - Shower - Towels provided ### Entertainment - TV with cable channels ### Food and drink - Free bottled water - Limited room service ### More - Air conditioning - Dryer - Phone - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 1:30 PM; Check-in end time: 3 PM Contactless check-in available Minimum check-in age: 18 ### Check-out Check-out before noon Contactless check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available ### Property payment types ## Important information ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Safety features at this property include a fire extinguisher This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention This property does not have elevators ### Property is also known as Hotel Maria Luz Valladolid Maria Luz Valladolid Hotel Maria Luz Hotel Maria de la Luz Hotel María de la Luz Hotel Hotel María de la Luz Valladolid Hotel María de la Luz By Rotamundos Hotel María de la Luz Hotel Valladolid ## Frequently asked questions ### Does Hotel María de la Luz have a pool? > Yes, this property has a seasonal outdoor pool and a children's pool. ### How much does it cost to stay at Hotel María de la Luz? > As of Dec 3, 2025, prices found for a 1-night stay for 2 adults at Hotel María de la Luz on Dec 14, 2025 start from CA $62.53, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Valladolid-Hotels-Hotel-Maria-De-La-Luz-By-Rotamundos.h8422466.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Hotel María de la Luz pet-friendly? > No, pets are not allowed at this property. ### How much is parking? > Limited spots are available. ### What time is check-in at Hotel María de la Luz? > Check-in start time: 1:30 PM; Check-in end time: 3 PM. ### What time is check-out at Hotel María de la Luz? > Check-out is at noon. ### Where is Hotel María de la Luz located? > Located in the heart of Valladolid, this hotel is steps from Francisco Canton Rosado Park, Cathedral of San Gervasio, and Chocolate Museum - Story Valladolid. Valladolid Municipal Palace and Casa de los Venados are also within 5 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hotel María de la Luz Reviews 7.6 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 119 8 - Good 158 6 - Okay 107 4 - Poor 30 2 - Terrible 21 ### 7.8/10 Cleanliness ### 8.0/10 Staff & service ### 7.8/10 Amenities ### 7.0/10 Property conditions & facilities ### 7.8/10 Eco-friendliness ### 8/10 Good #### Maria Nov 7, 2025 Liked: Cleanliness, staff & service Very good location. Staff is very helpful. ##### Maria Stayed 2 nights in Nov 2025 ### 10/10 Excellent #### DAVID Mar 25, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Loved my stay here. ##### DAVID Stayed 1 night in Mar 2023 ### 10/10 Excellent #### Annie Mar 21, 2023 Liked: Cleanliness, staff & service, property conditions & facilities lovely stay! ##### Annie Stayed 2 nights in Mar 2023 ### 10/10 Excellent #### SILVIA Mar 29, 2024 Liked: Cleanliness, staff & service, property conditions & facilities A great place to stay. Quiet and family oriented. ##### SILVIA Stayed 2 nights in Mar 2024 ### 8/10 Good #### Donald Jan 19, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Located very close to all the action and sites in town. ##### Donald Stayed 1 night in Jan 2023 ### 10/10 Excellent #### Anand Sep 27, 2022 Liked: Cleanliness, staff & service, property conditions & facilities Right in the heart of the central square makes it easy to access restaurants and perfect point for tour pick ups. ##### Anand Stayed 3 nights in Sep 2022 ### 10/10 Excellent #### Garry A Mar 1, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very nice hotel! Right across the street from the town square. ##### Garry A Stayed 2 nights in Feb 2023 ### 10/10 Excellent #### pablo Dec 27, 2024 Liked: Cleanliness, staff & service, amenities For the price was ok but all night theres was a cat screaming ##### pablo Stayed 1 night in Dec 2024 ### 8/10 Good #### Michael Mar 5, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good for a short stay. Overall, a good stay and value. Comfortable, great location, and a good restaurant and service. Its an old building whose rooms have renovated. The bathroom is cramped with the toilet wedged between the wall and sink table but no other complaints. Staff was good. Hotel was what I expected from a 3 star. ##### Michael Stayed 2 nights in Mar 2023 ### 10/10 Excellent #### Kevin William Feb 9, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excellent spot in the heart of the city Perfect hotel for your visit. Rooms were comfortable, clean, and affordable. Location is beyond good. Right in the main square, easy walk to the cenote. Would definitely stay here again. Staff were friendly and hotel was safe and clean. The only one issue that could be a drawback, but wasn't a problem for me was there were only 8 parking spots. I had no problem getting one so for me it does not impact my view. ##### Kevin William Stayed 2 nights in Feb 2024 ### 4/10 Poor #### Maria Jan 7, 2023 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities This is likely 1 star hotel. Even though we were 2 we only have towels for 1, bathroom horrible only hot water, we couldn’t use the shower. The good things about the hotel are the rooftop bar and the location. ##### Maria ### 8/10 Good #### maurice Mar 21, 2023 Liked: Cleanliness, staff & service, property conditions & facilities My wife and I have stayed in this hotel many times and always had good service but the thing we used to look forward to was the buffet breakfast that they no longer have ##### maurice Stayed 3 nights in Mar 2023 ### 4/10 Poor #### Daniel Jesús Apr 12, 2024 Liked: Staff & service Oo ##### Daniel Jesús Stayed 1 night in Apr 2024 ### 10/10 Excellent #### john Jul 6, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities All of the above. ##### john Stayed 4 nights in Jul 2024 ### 10/10 Excellent #### Katarina Feb 20, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The inside dining area with the hanging lights and plants was especially beautiful. i would have liked a lounge chair to lie beside the pool. the pool area could have easily been made more 'welcoming' and i am sure more people would use it. it was refreshing, but not comfortable to lie on the cement after a dip. ##### Katarina Stayed 2 nights in Feb 2023 ### 4/10 Poor #### haley Mar 13, 2023 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities, room comfort #### Dirty place Hotel had stains all over the sheets and left a weird film on my skin, like they had not been rinsed and were covered in (what I hope??) was detergent. The AC did not work very well at all. It was very hot all night even at the lowest setting. No shower curtain, towel bar or toilet roll holder so taking a shower soaks the entire bathroom. The acoustics were horrible, very loud from outside and the bar above plays horrible techno until very late. No parking on site like it states. The staff was very nice and the location in town was fantastic. ![](https://a.travel-assets.com/ugc/hotel-reviews/40C32365B115C10F15FFD3AC9BA46E86DF5743C41678675266162.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/D28EC5DF800B6B7253A05CAE5E740841E2F4EEA41678675275300.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### haley Stayed 1 night in Mar 2023 ### 2/10 Terrible #### Sonia Nov 6, 2024 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel is beautiful, and the location is the best, but rooms are horrible and poor. No isulation so I coul hear everything happening in the street. Broken and dirty curtains. Bed linen is very old and wasted, with yellow marks. The shower is old and there is no pressure also sometimes, cold or hot water doesn't work. Only 1 small towel per person and very old and wasted too. There is no feet towel, and the floor is slippery when wet in the bathroom. I had to ask for another toilet paper too as it is a cheap one that is gone in 1 night and we stayed 3 nights. No toilet brush.Very old and dirty. Poorly maintained rooms. Also the terrace with views is not part of the jotel, as it is a restaurant where one can visit if having dinner (no drinks only allowed). ##### Sonia Stayed 1 night in Nov 2024 ### 4/10 Poor #### Kari Mar 10, 2024 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Not a place to stay in future The front desk staff were not experienced. They wanted to give us a room on the main plaza the day of a busy festival with loud speakers and lots of traffic. The quieter room they gave us was very small with no room to get out of bed on one side and very tired linens. The shower did not work at all and the water did not heat up. The shower head was ancient and sprayed everywhere. The furniture was ancient. It was not worth half the price. The hotel's heyday must have been the early 70s. We complained on check out and they maintain that some rooms are renovated. I wouldn't take a chance.The Augustin Gusto restaurant in the downstairs area was very good so we ate well with friendly service but I would not book this place again. ##### Kari Stayed 1 night in Mar 2024 ### 2/10 Terrible #### Sonia Nov 6, 2024 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel is beautiful, and the location is the best, but rooms are horrible and poor. No isulation so I coul hear everything happening in the street. Broken and dirty curtains. Bed linen is very old and wasted, with yellow marks. The shower is old and there is no pressure also sometimes, cold or hot water doesn't work. Only 1 small towel per person and very old and wasted too. There is no feet towel, and the floor is slippery when wet in the bathroom. I had to ask for another toilet paper too as it is a cheap one that is gone in 1 night and we stayed 3 nights. No toilet brush.Very old and dirty. Poorly maintained rooms. Also the terrace with views is not part of the jotel, as it is a restaurant where one can visit if having dinner (no drinks only allowed). Only good thing it has private parking. ##### Sonia Stayed 1 night in Nov 2024 ### 4/10 Poor #### Monica Oct 17, 2023 Liked: Staff & service Disliked: Cleanliness, amenities, property conditions & facilities The location of this hotel is fabulous. However, the hotel itself is terrible. My room was decently clean. However, the bedsheets were so thin you could look through them and the towels actually had holes in them. There was broken towel bars in the bathroom. I’m not that picky so I did not make a big deal about these things however, my sister-in-law got a room that was very dirty. When she complained, they gave her another room that ended up having bedbugs in it. Luckily, she noticed them on time and was able to move rooms once again. Third time was a charm and they gave her an upgraded room with a view to the main plaza. The hotel is actually really nice but it’s too bad that the owners have chosen not to give it any maintenance or spend money on updating their supplies. I will NOT be staying here again and advise you to look elsewhere. There are much better options for cheaper. ##### Monica Stayed 1 night in Sep 2023 ### 10/10 Excellent #### Melissa Nov 23, 2025 Liked: Amenities Buen lugar y ubicación en el centro de Valladolid ##### Melissa Stayed 1 night in Nov 2025 ### 6/10 Okay #### Mariana Nov 19, 2025 Las habitaciones son un poco viejas y el cuarto no le entra mucha luz solar, además de que el aire no funciona a menos que subas un botón (que se le olvidó a la recepcionista decirme) y tuve que bajar a preguntar y después el control no servía y tuve que volver a bajar. Dentro de todo para u Está muy céntrico y de fácil acceso. ##### Mariana Stayed 1 night in Nov 2025 ### 10/10 Excellent #### Guadalupe Nov 19, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Todo esta cerca, restaurantes, farmacias, estacion ADO, transporte a chichen por 50 pesos, a unas cuadras de cenote zicen Muy seguro y tranquilo El personal del hotel muy amable y siempre nos ayudaron a encontrar lugares. ##### Guadalupe Stayed 1 night in Nov 2025 ### 10/10 Excellent #### Uriel Nov 17, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Buena ubicacion ##### Uriel Stayed 1 night in Nov 2025 ### 10/10 Excellent #### Arturo Nov 6, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Todo exelente estacionamiento buena ubicación ##### Arturo Stayed 1 night in Nov 2025 ## Expedia's Latest Trends ### Hotels > [Hilton Tulum Riviera Maya All-Inclusive Resort](https://www.expedia.ca/Chacalal-Hotels-Hilton-Tulum-All-Inclusive-Resort.h70502006.Hotel-Information) > > [Grand Sirenis Riviera Maya Resort & Spa - 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