Title: Royal Palm Hotel - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Royal Palm Hotel Central hotel with a full-service spa connected to a shopping center in uMhlanga ![Front of property - evening/night](https://images.trvl-media.com/lodging/2000000/1780000/1774600/1774509/0d5cbb73.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Courtyard](https://images.trvl-media.com/lodging/2000000/1780000/1774600/1774509/5101494e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Daily full breakfast for a fee](https://images.trvl-media.com/lodging/2000000/1780000/1774600/1774509/03913882.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Luxury Penthouse, 2 Bedrooms](https://images.trvl-media.com/lodging/2000000/1780000/1774600/1774509/d93937f5.jpg?impolicy=resizecrop&rw=297&ra=fit) ![32-inch LED TV with satellite channels, TV](https://images.trvl-media.com/lodging/2000000/1780000/1774600/1774509/61382051.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies The Royal Palm Hotel offers a refined getaway with thoughtful amenities. Enjoy spa services, gym, dining at DISH Restaurant and the hotel bar. Shopping is nearby, with free WiFi and 24/7 front desk support enhancing your stay. 8.4 Very good ## Popular amenities - Room service - Bar - Breakfast available - Spa - 24/7 front desk - Gym ## Room options ### Check availability for these dates Tonight [Oct. 27 - Oct. 28](https://www.expedia.ca/Hotel-Search?startDate=2025-10-27&endDate=2025-10-28&selected=1774509&PinnedHotelID=1774509&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-27&endDate=2025-10-28&selected=1774509&PinnedHotelID=1774509&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 28 - Oct. 29](https://www.expedia.ca/Hotel-Search?startDate=2025-10-28&endDate=2025-10-29&selected=1774509&PinnedHotelID=1774509&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-28&endDate=2025-10-29&selected=1774509&PinnedHotelID=1774509&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 31 - Nov. 2](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=1774509&PinnedHotelID=1774509&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=1774509&PinnedHotelID=1774509&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 7 - Nov. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=1774509&PinnedHotelID=1774509&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=1774509&PinnedHotelID=1774509&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 3+ beds Showing 7 of 7 rooms ![Premium bedding, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/2000000/1780000/1774600/1774509/85c1adac.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Suite, 1 Bedroom 9.4 Exceptional 3 reviews ### Highlights Separate sitting area Air conditioning Free cribs/infant beds Mini-fridge LED TV Premium bedding Separate bedroom Private bathroom - 676 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ![Premium bedding, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/2000000/1780000/1774600/1774509/481bf637.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Apartment, 2 Bedrooms, Courtyard Area ### Highlights Separate dining area Separate sitting area Air conditioning Free cribs/infant beds Mini-fridge Dining table LED TV Premium bedding - 65 sq ft - 2 bedrooms - Sleeps 4 - 1 King Bed ![Premium bedding, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/2000000/1780000/1774600/1774509/097f0e30.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Suite, 1 King Bed ### Highlights Separate sitting area Air conditioning Mini-fridge LED TV Separate bedroom Premium bedding Private bathroom Hair dryer - 689 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ![Luxury Penthouse, 2 Bedrooms](https://images.trvl-media.com/lodging/2000000/1780000/1774600/1774509/d93937f5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Penthouse, 2 Bedrooms ### Highlights Separate dining area Separate sitting area Air conditioning Mini-fridge Dining table LED TV 2 bedrooms Premium bedding - 1313 sq ft - 2 bedrooms - Sleeps 4 - 2 Twin Beds and 1 King Bed ![Premium bedding, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/2000000/1780000/1774600/1774509/6a0688e0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Penthouse, 3 Bedrooms ### Highlights Separate dining area Separate sitting area Air conditioning Mini-fridge Dining table LED TV 3 bedrooms Premium bedding - 2217 sq ft - 3 bedrooms - City view - Sleeps 6 - 1 King Bed, 1 Double Bed and 2 Twin Beds OR 1 King Bed ![Premium bedding, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/2000000/1780000/1774600/1774509/6a0688e0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Penthouse, 3 Bedrooms ### Highlights Separate dining area Separate sitting area Air conditioning Mini-fridge Dining table LED TV 3 bedrooms Premium bedding - 2217 sq ft - 3 bedrooms - City view - Sleeps 6 - 1 King Bed, 1 Double Bed and 2 Twin Beds ![Deluxe Double Room](https://images.trvl-media.com/lodging/2000000/1780000/1774600/1774509/b3bce17a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room ### Highlights Separate sitting area Air conditioning Mini-fridge LED TV Premium bedding Private bathroom Hair dryer Separate bathtub and shower - Sleeps 2 - 1 King Bed ## You may also like Ad ![Property grounds](https://images.trvl-media.com/lodging/1000000/990000/983600/983584/97f5f42c.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### City Lodge Hotel Umhlanga Ridge Umhlanga - 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Pool - Spa - Pet-friendly - Parking included 9.6 Exceptional 298 reviews CA $640 CA $742 total includes taxes & fees Nov 2 - Nov 3 [](https://www.expedia.ca/Umhlanga-Hotels-The-Oyster-Box.h2939964.Hotel-Information?chkin=2025-11-2&chkout=2025-11-3&rm1=a2®ionId=12095&destination=uMhlanga&destType=MARKET&latLong=-29.737146,31.073635&searchId=36a78c1f-7837-4176-91d1-7d933426a79a&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FUmhlanga-Hotels-Royal-Palm-Hotel.h1774509.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FUmhlanga-Hotels-Royal-Palm-Hotel.h1774509.Hotel-Information) ## About the area Located in uMhlanga, Royal Palm Hotel is connected to a shopping center. UShaka Marine World is a popular attraction and the area's natural beauty can be seen at Umhlanga Rocks Beach and Durban Beach. Japanese Gardens and Mini Town are also worth visiting. Spend some time exploring the area's activities, including whale-watching. [Visit our uMhlanga travel guide](https://www.expedia.ca/UMhlanga.dx12095) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C-29.72452%2C31.06805&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=wRH8NZfm7tmkZRF49ykPVYwMxNw=) 8 Palm Boulevard, New Town Centre, Umhlanga, KwaZulu-Natal, 4320 ### What's nearby - Gateway Theatre of Shopping - 1 min walk - 0.0 km - Umhlanga Hospital - 5 min walk - 0.4 km - Umhlanga Rocks Beach - 3 min drive - 2.2 km - Umhlanga Lighthouse - 3 min drive - 2.6 km - Umhlanga Main Beach - 4 min drive - 2.9 km ### Getting around - King Shaka Intl. Airport (DUR) - 15 min drive ### Restaurants - ‪Nespresso Gateway - ‬11 min walk - ‪KAUAI - ‬3 min walk - ‪Piatto - ‬3 min walk - ‪Pak Kai - ‬3 min walk - ‪Circus Circus Cafe - ‬4 min walk ## About this property ### Royal Palm Hotel Upscale hotel near Durban Beach A terrace, a shopping mall on site, and dry cleaning/laundry services are just a few of the amenities provided at Royal Palm Hotel. Treat yourself to a massage, a body treatment, or a manicure/pedicure at Spa Royale, the onsite spa. The on-site restaurant, DISH Restaurant, offers breakfast, lunch, and dinner. In addition to a bar and a gym, guests can connect to free in-room WiFi. You'll also enjoy the following perks during your stay: - Full breakfast (surcharge), self parking (surcharge), and a roundtrip airport shuttle (surcharge) - Babysitting (surcharge), a porter/bellhop, and an elevator - Luggage storage, a 24-hour front desk, and a banquet hall Room features All 94 rooms include comforts such as premium bedding and laptop-compatible safes, in addition to perks like laptop-friendly workspaces and air conditioning. Extra amenities include: - Free tea bags/instant coffee and electric kettles - Bathrooms with separate tubs/showers and free toiletries - 32-inch LED TVs with satellite channels - Separate sitting areas, mini fridges, and microwaves ## Similar properties ![View from property](https://images.trvl-media.com/lodging/21000000/20160000/20158300/20158299/35768b12.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Capital Pearls Umhlanga - Pool - Hot tub - Parking included - Free WiFi 9.0 Wonderful 298 reviews CA $148 CA $170 total includes taxes & fees Oct 29 - Oct 30 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-29&endDate=2025-10-30&selected=20158299&PinnedHotelID=20158299&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby lounge](https://images.trvl-media.com/lodging/60000000/59190000/59185900/59185885/d7d348ed.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hilton Garden Inn Umhlanga Arch Umhlanga - Pool - Free WiFi - Restaurant - Air conditioning 8.6 Excellent 122 reviews CA $127 CA $146 total includes taxes & fees Nov 3 - 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Wheelchair-accessible parking and van parking available ### Food and drink - Daily full breakfast available 6:30 AM to 10:30 AM for a fee: ZAR 235 to 235 for adults and ZAR 140 to 140 for children - A bar/lounge - A restaurant - Couples/private dining ### Restaurants on site - DISH Restaurant ### Things to do - Full-service spa - Gym - Sauna - Shopping mall - Steam room ### Family friendly - In-room babysitting (surcharge) - In-room microwave - Laundry facilities - Mini-fridge ### Conveniences - 24-hour front desk - ATM - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Porter/bellhop - Proposal/romance packages ### Business services - Business center - Computer station - Conference center (3,315 square feet of space) - Meeting rooms ### Outdoors - Terrace ### Full-service spa - Aromatherapy - Facials - In-room massages - Manicures/pedicures - Spa treatment rooms ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Grab bar near toilet - Low-height counter and sink - Wheelchair accessibility - Wheelchair accessible (may have limitations) - Wheelchair-accessible business center - Wheelchair-accessible concierge desk - Wheelchair-accessible lounge - Wheelchair-accessible parking - Wheelchair-accessible public washroom - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant - Wheelchair-accessible spa - Wheelchair-accessible van parking ### More - 1 building - 3 floors - Banquet hall - Designated smoking areas ## Room amenities ### Bedroom - Premium bedding ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Separate bathtub and shower - Towels provided ### Entertainment - 32-inch LED TV with satellite channels ### Food and drink - Electric kettle - Limited room service - Microwave - Mini-fridge - Tea bags/instant coffee ### More - Air conditioning - Desk - Desk chair - Iron/ironing board on request - Laptop workspace - Laptop-compatible safe - Phone - Separate sitting area ## Policies ### Check-in Check-in start time: 2 PM; Check-in end time: 9:00 PM Early check-in subject to availability Early check-in is available for a fee Late check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before 10 AM Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome ### Property payment types ## Important information ### Optional extras - Fee for full breakfast: approximately ZAR 235 to 235 for adults, and ZAR 140 to 140 for children - Airport shuttle fee: ZAR 350 per person (one-way) - Airport shuttle fee per child: ZAR 175 (one-way), (from 6 to 12 years old) - Covered self parking fee: ZAR 65 per day - Early check-in is available for a fee (subject to availability) - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Minimum Spring Break check-in age is 18 years old The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards and cash Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention Only registered guests are allowed in the guestrooms ### National rating Quality Graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organization. ### Property is also known as Three Cities Royal Palm aha Royal Palm Hotel Umhlanga Three Cities Royal Palm Hotel Umhlanga Three Cities Royal Palm Umhlanga aha Royal Palm Umhlanga aha Royal Palm Three Cities Royal Palm Hotel Royal Palm Hotel Umhlanga Royal Palm Umhlanga aha Royal Palm Hotel Royal Palm Hotel Hotel Royal Palm Hotel Umhlanga Royal Palm Hotel Hotel Umhlanga ## Frequently asked questions ### Is Royal Palm Hotel pet-friendly? > No, pets are not allowed at this property. ### How much does it cost to stay at Royal Palm Hotel? > As of Oct 27, 2025, prices found for a 1-night stay for 2 adults at Royal Palm Hotel on Nov 2, 2025 start from CA $99.68, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Umhlanga-Hotels-Royal-Palm-Hotel.h1774509.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### How much is parking at Royal Palm Hotel? > Self parking is available for ZAR 65 per day. ### What time is check-in at Royal Palm Hotel? > Check-in start time: 2 PM; Check-in end time: 9:00 PM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours. ### What time is check-out at Royal Palm Hotel? > Check-out is at 10 AM. Late check-out is available for a fee (subject to availability). ### Does Royal Palm Hotel provide a shuttle to the airport? > Yes, there's an airport shuttle that runs on request. A fee of ZAR 350 per person applies. ### Where is Royal Palm Hotel located? > Located in the heart of uMhlanga, this spa hotel is within a 5-minute walk of Ster-Kinekor Gateway and Gateway Theatre of Shopping. Umhlanga Hospital and KwaZulu-Natal Sharks Board are also within 10 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Royal Palm Hotel Reviews 8.4 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.4 Cleanliness ### 9.2 Location ### 8.4 Staff & service ### 7.8 Eco-friendliness ### 8.2 Property conditions & facilities 10 - Excellent 144 8 - Good 95 6 - Okay 31 4 - Poor 18 2 - Terrible 10 ### 8/10 Good #### Shiyam Jul 3, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good hotel located in nice location Overall all good but there is a room for improvement such as cleanness and the noise. ##### Shiyam Stayed 9 nights in Jun 2025 ### 10/10 Excellent #### Verified traveller Jun 2, 2025 Liked: Cleanliness, staff & service, room comfort #### Perfect and comfy It is about my 7th stay, perfect and comfy as always. ##### Verified traveller Stayed 1 night in May 2025 ### 10/10 Excellent #### Sakhile Jan 9, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Awesome staff ##### Sakhile Stayed 1 night in Jan 2025 ### 10/10 Excellent #### Lorraine Oct 1, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Home away from home Royal palm hotel very much welcoming beautifully laid up ##### Lorraine Stayed 1 night in Sep 2024 ### 10/10 Excellent #### Verified traveller Aug 3, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Good stay ##### Verified traveller Stayed 2 nights in Jul 2024 ### 10/10 Excellent #### Gustav Du Jan 11, 2023 Liked: Cleanliness, staff & service, property conditions & facilities More than what I expected will book it anytime really can recommend this place ##### Gustav Du ### 8/10 Good #### Verified traveller Apr 14, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Great stay, just room services refused extra 2 towels, room had only 2 bath towels for night shower and none for the morning. ##### Verified traveller Stayed 1 night in Apr 2025 ### 10/10 Excellent #### Agent Jun 21, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort The check in was seamless and they even ended upgrading us to a 3 bedroom free of charge. The rooms were clean and modern and conveniently situated within walking distance of Gateway. Great stay! ##### Agent Stayed 2 nights in Jun 2024 ### 10/10 Excellent #### Verified traveller Dec 20, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Amazing accomodation Thank you ##### Verified traveller Stayed 1 night in Dec 2022 ### 10/10 Excellent #### Gustav May 25, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Being here before just a excellent place home from home ##### Gustav Stayed 2 nights in May 2023 ### 10/10 Excellent #### shunmoogam Oct 28, 2024 Liked: Staff & service, amenities, property conditions & facilities Overall good value for money spent We have used the property many times .It needs some updating ##### shunmoogam Stayed 12 nights in Oct 2024 ### 10/10 Excellent #### Varsha Dec 17, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Amazing staff and a great stay. Neat and well presented ##### Varsha Stayed 1 night in Dec 2022 ### 10/10 Excellent #### Coreen Feb 16, 2024 Neat and tidy friendly staff! situated right at gateway mall easy access to restaurants and shopping! after all a pleasant stay thank you 😊 ##### Coreen Stayed 1 night in Feb 2024 ### 10/10 Excellent #### Dumo Dec 20, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Everything was nice 👌 ##### Dumo Stayed 4 nights in Dec 2022 ### 10/10 Excellent #### Kingsford Oct 6, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good ##### Kingsford Stayed 5 nights in Sep 2024 ### 10/10 Excellent #### Zarina Dec 26, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excellent Hotel fabulous rooms The executive room in this hotel is as good as that you would find in a 5\* hotel. Exceptional layout and decor. The hotel is across the street from Gateway Mall. Excellent location. This hotel is underrated and deserves to be a 5\* fabulous ##### Zarina Stayed 1 night in Dec 2022 ### 6/10 Okay #### Jolene Dec 18, 2024 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Disappointed The rooms are spacious however maintenance of the hotel and rooms are not 4 star standard. Hotel lobby and lifts are dirty. The rooms carpets are filthy. Some of the furniture needs to be replaced. The staff are extremely rude unfriendly. The only positive is the location ##### Jolene Stayed 1 night in Dec 2024 ### 6/10 Okay #### Panayotis Mar 18, 2023 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities In a good area lots to do opposite a shopping mall but the hotel is tied needs to be revamped. AIRCON not working T.V. not working cycling coming down. But great location. ##### Panayotis Stayed 4 nights in Mar 2023 ### 2/10 Terrible #### Stefan Nov 14, 2022 Disliked: Property conditions & facilities My Hotel Room had multiple defects,Safe was faulty,Bath Tub was loosing water,Door Lock was malfunctioning. Room was invested with coackroaches ##### Stefan Stayed 2 nights in Nov 2022 ### 2/10 Terrible #### Mohamed Dec 27, 2022 Disliked: Cleanliness, property conditions & facilities, room comfort #### Terrible Rooms !! Absolutely terrible rooms, filthy, smelling rooms. Needs urgent revamp, painting, new furniture, lighting, etc. Dirty curtains, lampholders, lamp shades, filthy carpets, etc. Noisy airconditioning, taps need fixing or replacement. Will not stay here again, be careful. ##### Mohamed Stayed 1 night in Dec 2022 ### 2/10 Terrible #### Muhammed Jan 1, 2023 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Damp and musty smell. AC not working. Stay away At check-in we were not informed about breakfast or any other details. The room smelt damp and musty. The AC in the bedroom did not work. I called reception twice and was promised twice that someone would come to fix it. This did not happen. Durban during December is extremely hot and humid, so this was an extremely uncomfortable stay. We could not sleep comfortably at night. In the morning I called to request a late checkout. This was due to us not having slept well at night, and my 2 year old daughter could not wake up in the morning. I requested 2 hours and was promptly told they could not give it to me. Keep in mind I am a Gold Rewards member. I was told I could get an hour extra, until 11AM. However, reception called me at 10:30AM telling me I had passed the deadline. The breakfast was really bad! Cold pancakes, stale pastries, no fresh fried eggs offered, and bread not of a great quality. Terrible, terrible coffee! I could not drink it. I will never stay here again, and I would never recommend anyone else to stay here. ##### Muhammed Stayed 1 night in Dec 2022 ### 10/10 Excellent #### Bharat Aug 21, 2025 ##### Bharat Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Bharat Aug 21, 2025 ##### Bharat Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Verona Jul 28, 2025 ##### Verona Stayed 4 nights in Jul 2025 ### 10/10 Excellent #### Sanjay Jul 12, 2025 ##### Sanjay Stayed 4 nights in Jun 2025