UPMC Memorial Tours and Activities

The staff were nice,accommodating when asked/ talked to- they switched us to a room after our air conditioning wasn’t working/ they had to put us in a different room after we checked in- we booked originally through Expedia a 3rd party and we had a dog- They should know when we book but did not and then put us in a different room, it was ok to be in- it was just when we arrived they were not aware we had a dog, then after 1.5 hours after turning the air on in the room they put us in, the air it didn’t work- staff accommodated although someone who was possibly the manager was telling me how to turn the air conditioning on properly. Then the room we were in the fridge froze all water and food in there- no dial that worked, then had to throw away, ironing board was stained, room with stains on walls and doors, chairs, then stains on towels, curtains, bedding- items were ripped. Charge for parking as city, only $10 but when talking my dog out at 12am- people park in the lot then are waking to bars, other places, not safe actually to walk outside. I only reported on the air not working then the room card not working- which I had to reset although not near my cell or car keys. I will choose a hotel next time that I researched while there as I will have to go to that area frequently but can not stay at the Hanna Hotel again due to safety and cleanliness.

Friendly staff, the room was spacious and bed was comfortable. The breakfast was good and eating area was spotless.