Title: Hotel Madrid Tuxtla - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=3422&destination=Tuxtla+Gutierrez%2C+Chiapas%2C+Mexico&selected=8099479&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Madrid Tuxtla Travelers enjoy local cuisine and relaxation in the heart of the city, where attentive staff ensures a comfortable stay at every turn ## Photo gallery for Hotel Madrid Tuxtla ![Food court - Hotel Madrid Tuxtla (Tuxtla Gutierrez)](https://images.trvl-media.com/lodging/9000000/8100000/8099500/8099479/fc8a30ce.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Interior entrance - Hotel Madrid Tuxtla (Tuxtla Gutierrez)](https://images.trvl-media.com/lodging/9000000/8100000/8099500/8099479/9f190f1c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Down comforters, desk, iron/ironing board, rollaway beds - Hotel Madrid Tuxtla (Tuxtla Gutierrez)](https://images.trvl-media.com/lodging/9000000/8100000/8099500/8099479/62e26bfc.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior - Hotel Madrid Tuxtla (Tuxtla Gutierrez)](https://images.trvl-media.com/lodging/9000000/8100000/8099500/8099479/4963740e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior - Hotel Madrid Tuxtla (Tuxtla Gutierrez)](https://images.trvl-media.com/lodging/9000000/8100000/8099500/8099479/297260d5.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Madrid Tuxtla brings visitors close to the action near Marimba Park. Guests can grab a coffee when needed, sample regional dishes at the on-site restaurant, and meet fellow travelers during the manager's daily reception. ## Reviews 8.8 Excellent ## Popular amenities - Free WiFi - Restaurant - Air conditioning - Business services - Room service - Housekeeping ## Room options ### Check availability for these dates Tonight [Mar. 19 - Mar. 20](https://www.expedia.ca/Hotel-Search?startDate=2026-03-19&endDate=2026-03-20&selected=8099479&PinnedHotelID=8099479&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-19&endDate=2026-03-20&selected=8099479&PinnedHotelID=8099479&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Mar. 20 - Mar. 21](https://www.expedia.ca/Hotel-Search?startDate=2026-03-20&endDate=2026-03-21&selected=8099479&PinnedHotelID=8099479&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-20&endDate=2026-03-21&selected=8099479&PinnedHotelID=8099479&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Mar. 20 - Mar. 22](https://www.expedia.ca/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=8099479&PinnedHotelID=8099479&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=8099479&PinnedHotelID=8099479&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Mar. 27 - Mar. 29](https://www.expedia.ca/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=8099479&PinnedHotelID=8099479&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=8099479&PinnedHotelID=8099479&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 1 bed Showing 7 of 7 rooms ### View all photos for Double Room, 2 Double Beds ![Down comforters, desk, iron/ironing board, rollaway beds](https://images.trvl-media.com/lodging/9000000/8100000/8099500/8099479/e3a70f9a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room, 2 Double Beds 10.0 Exceptional 4 reviews - 1 bedroom - Sleeps 4 - 2 Double Beds ### View all photos for Quadruple Room ![Down comforters, desk, iron/ironing board, rollaway beds](https://images.trvl-media.com/lodging/9000000/8100000/8099500/8099479/e3a70f9a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Quadruple Room - City view - Sleeps 4 - 2 Double Beds ### View all photos for Triple Room ![Down comforters, desk, iron/ironing board, rollaway beds](https://images.trvl-media.com/lodging/9000000/8100000/8099500/8099479/e3a70f9a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Triple Room 9.6 Exceptional 4 reviews - City view - 1 bedroom - Sleeps 4 - 2 Double Beds ### View all photos for Double Room, 1 King Bed ![Double Room, 1 King Bed](https://images.trvl-media.com/lodging/9000000/8100000/8099500/8099479/de19e3d5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room, 1 King Bed 9.6 Exceptional 11 reviews - Sleeps 2 - 1 King Bed ### View all photos for Double Room Standard ![Down comforters, desk, iron/ironing board, rollaway beds](https://images.trvl-media.com/lodging/9000000/8100000/8099500/8099479/d9e8b431.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room Standard 9.0 Wonderful 2 reviews - 161 sq ft - Sleeps 2 ### View all photos for Triple Room Standard ![Down comforters, desk, iron/ironing board, rollaway beds](https://images.trvl-media.com/lodging/9000000/8100000/8099500/8099479/f1b469ee.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Triple Room Standard - 161 sq ft - Sleeps 3 ### View all photos for Quadruple Room Standard ![Down comforters, desk, iron/ironing board, rollaway beds](https://images.trvl-media.com/lodging/9000000/8100000/8099500/8099479/0bd30ea3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Quadruple Room Standard - 161 sq ft - Sleeps 4 ## You may also like Ad ![Outdoor pool](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/5000000/4250000/4245300/4245228/bf6b5efa_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hilton Garden Inn Tuxtla Gutierrez Tuxtla Gutierrez - Pool - Parking included - Free WiFi - Restaurant 9.2 Wonderful 1,000 reviews CA $77 CA $92 total includes taxes & fees Apr 1 - Apr 2 [](https://www.expedia.ca/Tuxtla-Gutierrez-Hotels-Hilton-Garden-Inn-Tuxtla-Gutierrez.h4245228.Hotel-Information?chkin=2026-4-1&chkout=2026-4-2&rm1=a2®ionId=3422&destination=Tuxtla Gutierrez&destType=MARKET&latLong=16.74873,-93.126994&searchId=a729f08b-d1b7-4312-849c-dd7aedf08a5d&top_cur=CAD) Ad ![Standard Room, 2 Double Beds](https://images.trvl-media.com/lodging/52000000/51860000/51852100/51852063/6661c6c8.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Capital O Hotel Aurora, Tuxtla Gutiérrez Tuxtla Gutierrez - 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More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FTuxtla-Gutierrez-Hotels-Hotel-Madrid-Tuxtla.h8099479.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FTuxtla-Gutierrez-Hotels-Hotel-Madrid-Tuxtla.h8099479.Hotel-Information) ## About the area Located in Tuxtla Gutierrez, Hotel Madrid Tuxtla is in the city center and in a regional park. Museo de la Marimba and Museum of the City of Tuxtla Gutiérrez are cultural highlights, and travelers looking to shop may want to visit Galerias Bonampak and Plaza las Americas Shopping Mall. Looking to enjoy an event or a game while in town? See what's happening at Víctor Manuel Reyna Stadium or Foro Chiapas. [Visit our Tuxtla Gutierrez travel guide](https://www.expedia.ca/Tuxtla-Gutierrez.dx3422) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C16.75524%2C-93.12127&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=hYiCSXNI1lG8boupfIF8zDW3msE=) 6ta Poniente Norte No. 175, Col. Centro, Tuxtla Gutierrez, CHIS, 29000 ### What's nearby - ![Marimba Park which includes street performance, a sunset and a park](https://images.trvl-media.com/place/6182240/8f36b2cd-2754-4aae-b600-46219cd3266b.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Marimba Park 2 min walk \- 0.2 km - ![Museo de la Marimba showing interior views](https://images.trvl-media.com/place/553248621532629915/a257b72c-c566-4ad0-8ac4-4e2ad0b8faf6.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Museo de la Marimba 3 min walk \- 0.3 km - ![San Marcos Cathedral which includes a church or cathedral, heritage elements and religious aspects](https://images.trvl-media.com/place/6274048/fde588f9-7ec6-40df-b0cd-bd49805eaa3b.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) San Marcos Cathedral 10 min walk \- 0.9 km - Museum of the City of Tuxtla Gutiérrez 6 min walk \- 0.6 km - Tuxtla Guitierrez Central Square 8 min walk \- 0.7 km ### Getting around - Angel Albino Corzo Intl Airport (TGZ) 41 min drive ### Restaurants - Esquites MARY-MARIMBA 3 min walk - el taco loco 3 min walk - Pillo's 3 min walk - La Esphera Café 3 min walk - Tortas Lola 1 min walk ## About this property ### Hotel Madrid Tuxtla Hotel in the city center Take advantage of a free daily manager's reception, a coffee shop/cafe, and a restaurant at Hotel Madrid Tuxtla. Guests can connect to free in-room WiFi. You'll also enjoy the following perks during your stay: - A roundtrip airport shuttle (surcharge), express check-in, and tour/ticket assistance - Smoke-free premises, a computer station, and luggage storage - Concierge services and a 24-hour front desk Room features All guestrooms at Hotel Madrid Tuxtla feature comforts such as 24-hour room service and air conditioning, as well as amenities like free WiFi and free bottled water. More conveniences in all rooms include: - Down comforters and rollaway/extra beds (surcharge) - Bathrooms with showers and free toiletries - Flat-screen TVs with cable channels - Daily housekeeping and desks ## Similar properties ![Standard Room](https://images.trvl-media.com/lodging/2000000/1710000/1700900/1700828/6d63764e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Del Carmen en el centro de Tuxtla Gutiérrez Tuxtla Gutierrez - Breakfast included - Parking included - Free WiFi - Restaurant 8.8 Excellent 516 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-02&endDate=2026-04-03&selected=1700828&PinnedHotelID=1700828&HadPinnedHotel=true®ionId=-1&adults=2) ![Deluxe Suite, 1 King Bed with Sofa bed](https://images.trvl-media.com/lodging/37000000/36160000/36151600/36151502/435dd939.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Parque Marimba Tuxtla Gutierrez - Breakfast included - Pet friendly - Parking included - Free WiFi 8.6 Excellent 97 reviews CA $57 CA $67 total includes taxes & fees Mar 21 - 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Mar 21 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-20&endDate=2026-03-21&selected=32467451&PinnedHotelID=32467451&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/5000000/4810000/4804600/4804506/a0c8a2fa.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### City Express Junior by Marriott Tuxtla Gutiérrez Poliforum Tuxtla Gutierrez - Breakfast included - Parking included - Free WiFi - Air conditioning 8.6 Excellent 698 reviews CA $42 CA $50 total includes taxes & fees Apr 15 - Apr 16 [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-15&endDate=2026-04-16&selected=4804506&PinnedHotelID=4804506&HadPinnedHotel=true®ionId=-1&adults=2) ![Mexican cuisine](https://images.trvl-media.com/lodging/9000000/8310000/8303600/8303555/89d18262.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Rs Suites Tuxtla Gutierrez - Pool - Breakfast included - Parking included - Free WiFi 8.4 Very good 306 reviews CA $54 CA $65 total includes taxes & fees Mar 27 - Mar 28 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-27&endDate=2026-03-28&selected=8303555&PinnedHotelID=8303555&HadPinnedHotel=true®ionId=-1&adults=2) ![Standard Room, 2 Double Beds](https://images.trvl-media.com/lodging/52000000/51860000/51852100/51852063/6661c6c8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Capital O Hotel Aurora, Tuxtla Gutiérrez Tuxtla Gutierrez - Free WiFi - Air conditioning - Room service - Housekeeping 8.8 Excellent 70 reviews CA $27 CA $32 total includes taxes & fees Mar 25 - Mar 26 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-25&endDate=2026-03-26&selected=51852063&PinnedHotelID=51852063&HadPinnedHotel=true®ionId=-1&adults=2) ![Reception](https://images.trvl-media.com/lodging/109000000/108560000/108559200/108559117/ea07a89d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### HOTEL PLAZHA Tuxtla Gutierrez - Free WiFi - Air conditioning - Business services - Housekeeping 8.6 Excellent 14 reviews CA $44 CA $52 total includes taxes & fees Mar 30 - Mar 31 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-30&endDate=2026-03-31&selected=108559117&PinnedHotelID=108559117&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/5000000/4250000/4245300/4245228/df8693f2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hilton Garden Inn Tuxtla Gutierrez Tuxtla Gutierrez - Pool - Parking included - Free WiFi - Restaurant 9.2 Wonderful 1,000 reviews CA $77 CA $92 total includes taxes & fees Apr 1 - Apr 2 [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-01&endDate=2026-04-02&selected=4245228&PinnedHotelID=4245228&HadPinnedHotel=true®ionId=-1&adults=2) ![Free daily full breakfast](https://images.trvl-media.com/lodging/2000000/1410000/1402700/1402656/46eb5e3d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### City Express by Marriott Tuxtla Gutierrez Tuxtla Gutierrez - Pool - Breakfast included - Pet friendly - Parking included 8.6 Excellent 939 reviews CA $50 CA $60 total includes taxes & fees Apr 2 - Apr 3 [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-02&endDate=2026-04-03&selected=1402656&PinnedHotelID=1402656&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-04-02&endDate=2026-04-03&selected=8099479&PinnedHotelID=8099479&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=8099479,1700828,36151502,3089177,32467451) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - 24-hour roundtrip airport shuttle on request for a surcharge - Wheelchair-accessible parking available ### Food and drink - A coffee shop/cafe - A restaurant - Free daily manager's reception ### Restaurants on site - NOVELTY ### Family friendly - Rollaway/extra bed (surcharge) ### Conveniences - 24-hour front desk - Luggage storage ### Guest services - Concierge services - Housekeeping (daily) - Tour and ticket assistance ### Business services - Computer station ### Outdoors - In a regional park ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - 6 accessible parking spaces - Accessible airport shuttle - No elevator - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible parking - Wheelchair-accessible path of travel - Wheelchair-accessible registration desk ### More - Smoking not allowed ## Room amenities ### Bedroom - Bedsheets provided - Down comforter - Rollaway/extra bed (surcharge) ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shower - Towels provided ### Entertainment - Flat-screen TV with cable channels ### Food and drink - 24-hour room service - Free bottled water ### More - Air conditioning - Desk - Iron/ironing board ## Policies ### Check-in Check-in start time: 3 PM; Check-in end time: noon Early check-in subject to availability Express check-in available Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome 4 children, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are available for MXN 350.0 per night Cribs (infant beds) are available for MXN 100.0 per day ### Property payment types ## Important information ### Optional extras - Airport shuttle fee: MXN 750 per vehicle (roundtrip, maximum occupancy 4) - Airport shuttle fee per child: MXN 350 (one-way) - Crib (infant bed) fee: MXN 100.0 per day - Rollaway bed fee: MXN 350.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash Safety features at this property include a fire extinguisher ### We should mention This property does not have elevators No pets and no service animals are allowed at this property ### Property is also known as Hotel Madrid Tuxtla Madrid Tuxtla Hotel Madrid Tuxtla Gutierrez, Mexico - Chiapas Hotel Madrid Tuxtla Tuxtla Gutierrez Madrid Tuxtla Tuxtla Gutierrez Madrid Tuxtla Tuxtla Gutierre Hotel Madrid Tuxtla Hotel Hotel Madrid Tuxtla Tuxtla Gutierrez Hotel Madrid Tuxtla Hotel Tuxtla Gutierrez ## Frequently asked questions ### Is Hotel Madrid Tuxtla pet-friendly? ### How much does it cost to stay at Hotel Madrid Tuxtla? ### What time is check-in at Hotel Madrid Tuxtla? ### What time is check-out at Hotel Madrid Tuxtla? ### Does Hotel Madrid Tuxtla provide a shuttle to the airport? ### Where is Hotel Madrid Tuxtla located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel Madrid Tuxtla Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.0 Cleanliness ### 8.4 Location ### 8.8 Staff & service ### 8.6 Property conditions & facilities 10 - Excellent 232 8 - Good 162 6 - Okay 54 4 - Poor 6 2 - Terrible 8 ## Reviews Verified ### 6/10 Okay #### William Jan 26, 2026 Liked: Cleanliness Disliked: Amenities The room was fine, minimal amenities, (soap). Staff were courteous. The AC worked fine but the fan made a lot of noise. There were no lights on the 3rd floor, we did find our room. In the morning we discovered a light switch. There was NO hot water, at all. Made me wonder if they were following the Mexican "motel" model - LOL The restaurant advertised was closed like permanent! ##### William Stayed 1 night in Jan 2026 Verified ### 10/10 Excellent #### Alejandro Nov 1, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great place to stay with an accessible price, very close to the Marimba Park, the hotel is very quiet and clean, breakfast is not included so keep in mind. ##### Alejandro Stayed 4 nights in Oct 2024 Verified ### 10/10 Excellent #### Mordechai Feb 27, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great Great news lace to stay Vegetarian restaurant across the street and great coffee around the corner, and just a few minutes walk from the park ##### Mordechai Stayed 3 nights in Feb 2025 Verified ### 10/10 Excellent #### Hugo Apr 1, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Great service ##### Hugo Stayed 4 nights in Mar 2024 Verified ### 10/10 Excellent #### Veri Jan 14, 2026 Liked: Cleanliness, amenities, property conditions & facilities Everything was good ##### Veri Stayed 2 nights in Dec 2025 Verified ### 10/10 Excellent #### Jose Apr 19, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I liked this place so clean close to everything I ll stay again n the hotel ##### Jose Stayed 2 nights in Apr 2025 Verified ### 6/10 Okay #### Joel Nov 24, 2025 Disliked: Property conditions & facilities bed was very good room seems outdated no window smell came out from sink breakfast was exellent ##### Joel Stayed 1 night in Nov 2025 Verified ### 6/10 Okay #### Terry Feb 13, 2026 Liked: Cleanliness Disliked: Amenities The good: it was a VERY good price and located close to Marimba park with many food options nearby. Staff were friendly and helpful. The bad: there was a smoke alarm - low battery alarm going off every 10 seconds that was very annoying and went unfixed even after being advised. How hard is it to change a battery? ##### Terry Stayed 2 nights in Feb 2026 Verified ### 10/10 Excellent #### Amin Dec 5, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort NA ##### Amin Stayed 1 night in Nov 2025 Verified ### 10/10 Excellent #### Tomás Alberto Apr 25, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Excelente ##### Tomás Alberto Stayed 1 night in Apr 2025 Verified ### 10/10 Excellent #### Michelle Jun 10, 2025 Liked: Cleanliness, staff & service, property conditions & facilities EXCELENTE ##### Michelle Stayed 1 night in May 2025 Verified ### 10/10 Excellent #### Verified traveller Jan 2, 2025 Liked: Cleanliness, property conditions & facilities, room comfort Hot water with strong pressure. Very important for most travelers. ##### Verified traveller Stayed 3 nights in Dec 2024 Verified ### 10/10 Excellent #### Diva Jun 8, 2024 Liked: Cleanliness, staff & service, property conditions & facilities It is excelent ##### Diva Stayed 1 night in Jun 2024 Verified ### 8/10 Good #### Randall May 2, 2025 Liked: Cleanliness, staff & service, amenities A solid three star hotel experience, walkable to Marimba Plaza, which is very active and fun at night. Short cab ride to the ADO bus terminal. Tuxtla centro is not a tourist area. People are friendly enough, but the town is loud, dirty and smoggy. Hotel Madrid is a solid oasis, and with the a/c on, even the traffic sounds are drowned out. ##### Randall Stayed 2 nights in Apr 2025 Verified ### 10/10 Excellent #### Samuel Jun 29, 2025 Liked: Cleanliness, staff & service, property conditions & facilities All good ##### Samuel Stayed 1 night in Jun 2025 Verified ### 10/10 Excellent #### Samuel Jun 29, 2024 Liked: Cleanliness, amenities I liked all ##### Samuel Stayed 1 night in Jun 2024 Verified ### 2/10 Terrible #### Fran Apr 14, 2023 Disliked: Amenities They advertised 24 hour airport shuttle and then told me to take a cab. The can fare was as much as the hotel. ##### Fran Stayed 1 night in Apr 2023 Verified ### 8/10 Good #### SALOMON A Apr 2, 2023 Liked: Cleanliness, staff & service #### Nice AC is opd and not working properly ##### SALOMON A Stayed 1 night in Apr 2023 Verified ### 10/10 Excellent #### César Feb 5, 2024 Liked: Cleanliness, staff & service, property conditions & facilities U ##### César Stayed 1 night in Feb 2024 Verified ### 6/10 Okay #### Luis Hector Martinez De Mar 9, 2026 Liked: Staff & service, amenities Disliked: Cleanliness La habitacion tenia lo basico y limpia, cama comoda, aunque el control del clima no funcionada del todo bien. Los desayunos son muy ricos y variados. El personal que atiende la recepecion son amables. No cuentan con servicio de cena en habitación, pero hay muchas opciones cerca del hotel. ##### Luis Hector Martinez De Stayed 2 nights in Mar 2026 Verified ### 10/10 Excellent #### Angel Feb 23, 2026 Liked: Cleanliness, amenities, property conditions & facilities Todo excelente ##### Angel Stayed 1 night in Feb 2026 Verified ### 10/10 Excellent #### Holga Jan 7, 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities El servicio estuvo excelente. El personal del hotel muy amable y atento a nuestras necesidades. La señora de la cosina muy amable y nos gustó el desayuno, tascalate mi preferido! Recomiendo este lugar que esta a 2-3 cuadras del parque de la marimba. Diversos restaurantes y cafecito en la noche. ##### Holga Stayed 7 nights in Dec 2025 Verified ### 8/10 Good #### Dora Omara Corona Dec 7, 2025 Liked: Cleanliness, staff & service, property conditions & facilities El desayunó empieza algo tarde, pienso que la disponibilidad con una hora antes mejoraría. Por otro lado es algo descuidado el servicio. ##### Dora Omara Corona Stayed 4 nights in Dec 2025 Verified ### 10/10 Excellent #### Alma Rosa Dec 2, 2025 Liked: Cleanliness, staff & service, amenities La habitación está muy limpia, las camas muy cómodas, el personal es muy amable al igual que el personal que sirve el desayuno fue muy atento. ##### Alma Rosa Stayed 1 night in Nov 2025 Verified ### 8/10 Good #### Ignacio Nov 14, 2025 Liked: Cleanliness, property conditions & facilities El único problema es el mal servicio de WiFi ##### Ignacio Stayed 3 nights in Nov 2025 ### Expedia's Latest Trends ### Hotels > - [Hilton Tulum Riviera Maya All-Inclusive Resort](https://www.expedia.ca/Chacalal-Hotels-Hilton-Tulum-All-Inclusive-Resort.h70502006.Hotel-Information) > - [Haven Riviera Cancun - All Inclusive - Adults Only](https://www.expedia.ca/Cancun-Hotels-Haven-Riviera-Cancun-Resort-SPA-All-Inclusive-Adults-Only.h23092201.Hotel-Information) > - [Hotel Riu Dunamar - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Riu-Dunamar-All-Inclusive.h18133944.Hotel-Information) > - 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