Lac

K NAJ Community Cenote residence – Avis

3.5 out of 5
K NAJ Community Cenote residence
Residencial K-NAJ Community, 77770 San P, Tulum, QROO

Avis

9,2

Merveilleux

Note de 10 – Excellent, d’après 19 avis sur 26." "
Note de 8 – Bien, d’après 3 avis sur 26." "
Note de 6 – Acceptable, d’après 3 avis sur 26." "
Note de 4 – Médiocre, d’après 1 avis sur 26." "
Note de 2 – Terrible, d’après 0 avis sur 26." "

9,2/10

Propreté

9,0/10

Commodités

9,0/10

État et installations de l’hébergement

9,6/10

Écoresponsabilité

Avis

10/10 – Excellent

Jordi

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
Estancia tranquila en Tulum en la naturaleza. Alojamientos de lujo y bien equipados.
Séjour de 3 nuits en mai 2024
Jordi a répondu le 19 mai 2024
Hola, Jordi. Es un placer saber que has disfrutado tanto de tu estancia, gracias por elegirnos y compartir tan bonita reseña con nosotros. ¡Esperamos con mucha emoción tu siguiente visita!

10/10 – Excellent

Nikol

Voyage de couple
Points forts : Commodités, état et installations de l’hébergement
Absolutely gorgeous magical property, peaceful, quiet, crystal clear blue cenote w bats, the home was fully equipped (blender coffee pot, fridge) bring your own foods. The most magical little pup is around d please feed him he will look out for you. Enjoy this jungle paradise stay
Séjour de 1 nuit en avril 2024
Nikol a répondu le 10 mai 2024
How happy it makes us to know that you enjoyed your stay with us and that the concept was key to providing you with an unforgettable experience. We especially appreciate your nice review, rest assured that it motivates us to continue putting our best effort into the service we provide for all our guests. We look forward to your next visit with great excitement.

10/10 – Excellent

Geovanny

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
Muy buen lugar para relajarse y alejarse de lo cotidiano, mi pareja y no volveremos pronto!!
Séjour de 1 nuit en avril 2024
Geovanny a répondu le 12 avr. 2024
Hola, gracias por compartirnos un poco de tu experiencia, es un verdadero placer que disfrutaron de la estancia con nosotros. Esperamos con emoción tu siguiente visita, nos vemos pronto

10/10 – Excellent

Godfrey

Voyage d’affaires
Points forts : Propreté, commodités et état et installations de l’hébergement.
Safe, Quiet property. Perfect for people who love privacy with peace and quiet
Séjour de 5 nuits en mars 2024
Godfrey a répondu le 12 avr. 2024
Hello, we are truly committed to providing tranquility and comfort to our guests to create unforgettable experiences and it is very satisfying to know that with you we have achieved it.We hope to see you soon!

10/10 – Excellent

zepharion

Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
It was nice and safe we had a good time and enjiyed the privacy
Séjour de 4 nuits en mars 2024
Zepharion a répondu le 28 mars 2024
Hello!It is a real pleasure to know that your stay with us has been pleasant and we managed to meet your expectations. Rest assured that we will continue to strive to always provide you with the best experiences. Thank you for your nice contributionSee you soon

10/10 – Excellent

José Alejandro

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
Es hermosa, todo es perfecto y súper romántico😍 el servicio es muy bueno☺️
José Alejandro a répondu le 16 mars 2024
Gracias por tu bella reseña, José Alejandro. Es muy satisfactorio saber que disfrutaste de tu estancia con nosotros. Esperamos recibirte pronto en tu siguiente visita

10/10 – Excellent

JUAN MANUEL GARCIA

Voyage de couple, Voyage en groupe
Points forts : Propreté, commodités et état et installations de l’hébergement.
Séjour de 2 nuits en février 2024
Juan Manuel a répondu le 3 mars 2024
Hola, Juan Manuel. Gracias por tu valiosa reseña, es un placer saber que disfrutaste de tu estadía y cumplimos con tus expectativas. Esperamos muy emocionados tu siguiente visita

10/10 – Excellent

Francisco

Séjour de 2 nuits en février 2024
Francisco a répondu le 3 mars 2024
Hola, Francisco. Muchas gracias por tu reseña, es un placer saber que la estancia con nosotros fue de tu agrado, esperamos tu pronta visita Atentamente K Naj Community

10/10 – Excellent

Jose

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
This property is really nice. It’s about a 15 minute drive from all of the best Tulum has to offer. The team here did a great job accommodating to us. Would recommend. I also recommend you rent a vehicle if you’re staying at this location, since everything is a drive. The cenote is gorgeous
Séjour de 3 nuits en février 2024
Jose a répondu le 3 mars 2024
Hello, thank you very much for such a beautiful review, we are very happy to know that your stay was so satisfactory and we value the recognition that you mention towards the collaborators who are part of the K Naj Community team. We are truly committed to providing unforgettable experiences. We look forward to seeing you soon on your next visit.SincerelyK Naj Community

8/10 – Bien

Rory, Winnipeg

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
Beautiful house and the cenote was incredible. The beds were okay, but small.
Séjour de 3 nuits en février 2024
Rory a répondu le 3 mars 2024
Hello, it is a pleasure to know that you enjoyed the accommodation and the amenities that make it up, we work hard to always provide the best service to all our guests, for a more satisfactory experience, we recommend that you always view the characteristics of the accommodations, rooms, or if you have questions, feel free to contact us to clear up any response or inconvenience in this regard. We greatly appreciate your visit and we hope to have you with us again.Sincerely,K Naj Community

4/10 – Médiocre

henry, breckenridge

Voyage en famille
Points forts : Propreté, état et installations de l’hébergement
Points faibles : Commodités
The property managers did not provide any information on any of the requirements such as possession of the keys when occupant was off property but there was always some security or person there to open the exterior doors just to get inside the property. Other than that very uncooperating manager and was more Cuban style of property management such as limiting privacy and possession of entrance key.
Séjour de 3 nuits en février 2024
Henry a répondu le 3 mars 2024
Hello, we are really sorry for not having met your expectations regarding the service provided, we are pleased to mention that the entire team that makes up Knaj Community is always in the best position to support guests with any questions or situations that arise during their stay, and to the resolution of the problems, if not, you can also contact the contacts provided to you during the reservation process. Our priority is the comfort and tranquility of our guests, we regret the inconvenience and we hope you will give us a second opportunity to show the improvements.SincerelyK Naj Community

6/10 – Acceptable

Jessica

Voyage de couple
Points forts : Propreté, état et installations de l’hébergement
Points faibles : Commodités
The property is beautiful and quiet once you get to it, but you have to go down a dirt road with garbage on both sides, past some very sketchy looking places to access it. The gates are locked from the inside at all times so you have to go find an attendant to open them any time you want to go somewhere. The house was beautiful but the spiral staircase was barely wide enough to use, and the kitchen is upstairs. The instant hot water system only produces hot water for about 5 minutes at a time so showers were very uncomfortable. The staff were very friendly.
Séjour de 3 nuits en février 2024
Jessica a répondu le 3 mars 2024
Hello, thank you very much for the trust in sharing your experience with us, it is really nice to know that the facilities and amenities were to your liking, however, rest assured that your contributions will be taken into account, since one of our priorities is the continuous improvement in all areas of the service we provide to create unforgettable experiences for guestsK Naj Community appreciates your visit and hopes to see you soon

10/10 – Excellent

Liza

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
I am so glad we chose to stay at K NAJ. It is off the beaten path but we had rented a car for our trip to Tulum so we could drive to cenotes and different beaches and restaurants. The Tulum Hotel Zone is a little too busy/loud/boujee for us and K Naj provided the quiet, private jungle experience we preferred this time around. We loved that it has its very own cenote and that it was very close to Sac Actun, Tankah, and Dos Ojos cenotes (to name a few). Easy drive to town-about 20 minutes to Tulum beaches. There’s always going to be “things”, anywhere you stay. The water pressure could be better but I have really thick hair and had no problem washing and rinsing it. The mattresses and pillows were comfortable; the A/C’s worked and cooled off the rooms quickly; there was enough dishware and cookware for the two of us; Yadaira and the staff were so kind and accommodating. Overall, we had a lovely stay - we would definitely come back and we recommend it.
Liza a répondu le 3 mars 2024
Hello, thank you for your excellent recommendation, we are pleased to know that you enjoyed your stay and that you liked the accommodation. Likewise, we highly value the recognition you provide regarding the service received from the collaborators who are part of K Naj Community. Our priority is to create the best experiences for guests and what a joy that you were no exception. We look forward to your soon visit with great excitement.SincerelyK Naj Community

10/10 – Excellent

Colton

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
Yajaira and the rest of the staff were wonderful. We had a small problem with the stove but they moved us to a much nicer unit next door while they fixed the issue. The cenote on the property was absolutely stunning as well!
Séjour de 3 nuits en janvier 2024
Colton a répondu le 3 mars 2024
Hello, what a pleasure to know that your stay was to your complete satisfaction, in addition to providing a prompt and effective solution to the problem. Remember that the entire K Naj Community team is always ready to support and resolve any questions from our guests to create unforgettable experiences. We look forward to seeing you very soon on your next visit.SincerelyK Naj Community

10/10 – Excellent

alessandra

Voyage en famille, Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
Alessandra a répondu le 3 mars 2024
Hola, Alessandra. Gracias por tu visita, esperamos la estancia haya sido de tu total agrado, te esperamos muy emocionados para tu siguiente visita.

10/10 – Excellent

Peta

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
The place look exactly as pictures... beautiful. the cenote is beautiful. The host is great and guard was very helpful. i enjoyed my stay and i will be back.
Séjour de 1 nuit en janvier 2024
Peta a répondu le 3 mars 2024
Hello, what a joy to know that we met your expectations in every way. We greatly value the recognition you give to each of the collaborators who are part of the K Naj Community and together they create unforgettable experiences for our guests. We hope to visit us very soonSincerelyK Naj Community

6/10 – Acceptable

Tara

Points faibles : Propreté, état et installations de l’hébergement
Where to begin....I wanted to give this place 5 stars so bad because it is absolutely gorgeous. We are very easy people to please as we travel lots and we never complain but we have never experienced something like this. Let me just list out some things: Pros - breathtaking view - Private cenote - Private pool - the home we booked had a problem with it so they put us in a different one, no extra charge (glad they weren't all booked because then we would have been out of luck I guess!) However we booked the one we did because it had a larger bed so very disappointed we had a much smaller bed. - the sounds of the birds was so peaceful - affordable - AC works great Cons -they advertise that hairdryers are in the bathroom but they don't have hairdryers -only two of the three bathrooms had been cleaned for us -only one hand towel for one bathroom given and only soap in two of the 3 -only one of the three bedrooms were made up -the beds are far too small for two people to sleep comfortably -we requested they makeup one more bed so we could sleep separately and be comfortable and they wouldn't do that (that's like staying at a hotel with two beds in a room but they only make up one of them because there's only two of you!) -beds and pillows are really hard -the dish sponge at the sink was well past it's use... Very dirty... Which caused many fruit flies in the kitchen. We didn't like using it to clean dishes -no dish soap to wash dishes -no tea towels to dry dishes or paper to
Séjour de 2 nuits en janvier 2024
K NAJ Community a répondu le 18 janv. 2024
Hola Tara,Agradecemos enormemente tu valoración sobre K NAJ Community, aunque lamentamos profundamente leer los inconvenientes que experimentaste durante tu estancia. Entendemos completamente tu frustración y decepción, especialmente considerando la belleza del lugar y tu intención inicial de otorgar una puntuación máxima.Valoramos mucho tu perspectiva y te pedimos sinceras disculpas por las carencias que mencionas

8/10 – Bien

Marcello

Séjour de 10 nuits en janvier 2024
K NAJ Community a répondu le 14 janv. 2024
Hola Marcello,Muchas gracias por tu reseña de K NAJ Community. Nos alegra mucho saber que disfrutaste de tu estancia en general.Estamos complacidos de saber que apreciaste la ubicación del complejo, la limpieza y la comodidad de las habitaciones. También nos alegra saber que recomendarías K NAJ Community a otros.

10/10 – Excellent

Christoph

Séjour de 4 nuits en décembre 2023
K NAJ Community a répondu le 14 janv. 2024
Hola Christoph,Muchas gracias por tu reseña de K NAJ Community. Nos alegra mucho saber que disfrutaste de tu estancia al máximo.Estamos complacidos de saber que apreciaste la ubicación del complejo, la limpieza y la comodidad de las habitaciones. También nos alegra saber que recomendarías K NAJ Community a otros.

10/10 – Excellent

Voyageur vérifié

Voyage en famille
Points forts : Propreté, confort de la chambre
Nos encanta este lugar!
Un muy lindo lugar para descansar y gozar de la naturaleza, el cenote es lo máximo, se los recomiendo mucho.
Séjour de 2 nuits en décembre 2023
K NAJ Community a répondu le 18 janv. 2024
Hola Anonymous,Muchas gracias por tu reseña de K NAJ Community. Nos alegra mucho saber que disfrutaste de tu estancia.Estamos complacidos de saber que apreciaste la belleza natural del lugar y el cenote privado. K NAJ Community está ubicado en una zona tranquila y pintoresca, rodeada de naturaleza. El cenote privado es una de las principales atracciones del complejo, y es un lugar ideal para relajarse y disfrutar de la naturaleza.

10/10 – Excellent

Heather

Voyage en famille
Points forts : Propreté, confort de la chambre
Séjour de 1 nuit en décembre 2023
K NAJ Community a répondu le 14 janv. 2024
Hola Heather,Muchas gracias por tu reseña de K NAJ Community. Nos alegra mucho saber que disfrutaste de tu estancia.Estamos complacidos de saber que apreciaste la ubicación del complejo, la limpieza y la comodidad de las habitaciones. También nos alegra saber que recomendarías K NAJ Community a otros.

8/10 – Bien

Maegan

Voyage en groupe
Points forts : Propreté, état et installations de l’hébergement
Jahida was an excellent host. She will communicate with her phone for translation if you do not speak Spanish. House was clean. Functions of the house are different than in America, but you are in the jungle of Mexico so some Americans would consider it more like glamping. One house had little hot water for a shower. The other house had hot water, but little shower pressure. Plumbing is different in Mexico, so be prepared if you are used to America luxury. The houses are decorated nicely. The cenote is awesome and its nice to have it to yourself! The location is great inbetween Akumal and Tulum. You will have to open the big gates yourself because the guy isn't always there to do it. Overall, Jahida made it feel like home with her welcoming personality. It's a great place to stay if your looking for adventure and not so much comfortable lounging.
Séjour de 6 nuits en décembre 2023

10/10 – Excellent

Judy

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
Loved the staff that took care of us and communicated along the way. Yahaira made sure to communicate me with a taxi to help us get from Tulum to the home which is about 20 min away. Me gusto mucho el lugar !!💓
Séjour de 4 nuits en décembre 2023

6/10 – Acceptable

Anthony

Points forts : Propreté
Séjour de 6 nuits en septembre 2023
K-NAJ Community a répondu le 8 oct. 2023
¡Hola Anthony!¡Muchas gracias por tu reseña! Nos alegramos de que hayas disfrutado de algunos aspectos de tu estancia en K-NAJ Community Tulum.Nos gustaría saber más sobre tu experiencia para poder mejorar. ¿Hay algo en particular que te gustaría que cambiáramos?¡Saludos!El equipo de K-NAJ Community Tulum

10/10 – Excellent

IAN

Points forts : Propreté, état et installations de l’hébergement
I had a great experience at this Place. I will recommend it.
Séjour de 2 nuits en octobre 2023
K-NAJ Community a répondu le 8 oct. 2023
¡Hola Ian!¡Muchas gracias por tu amable reseña! Nos alegra mucho que hayas disfrutado de tu experiencia en K-NAJ Community Tulum. Tu recomendación significa mucho para nosotros, y esperamos verte pronto de nuevo.¡Saludos!