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TownePlace Suites by Marriott Tucson – Avis

2.5 out of 5
TownePlace Suites by Marriott Tucson
405 W Rudasill Rd, Tucson, AZ

Avis

9,0

Merveilleux

Note de 10 – Excellent, d’après 58 avis sur 101." "
Note de 8 – Bien, d’après 33 avis sur 101." "
Note de 6 – Acceptable, d’après 6 avis sur 101." "
Note de 4 – Médiocre, d’après 3 avis sur 101." "
Note de 2 – Terrible, d’après 1 avis sur 101." "

9,2/10

Propreté

8,8/10

Service et personnel

9,0/10

Commodités

8,8/10

État et installations de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 – Excellent

Dennis

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 4 nuits en avril 2024
Ying a répondu le 23 avr. 2024
Hello Dennis,Thank you for taking the time to review your recent stay with us. We hope to see you again soon.

2/10 – Terrible

Lori

Voyage en famille
Points faibles : Service et personnel
Long story short, we never got our room but were charged for it. Lucky for me I put a hold on my CC. At 3pm, my check in time, I called to make sure the room was ready and was told it was not and there was no ETA for when it would be though I was told they would call me back. Th woman on the phone was very unapologetic and indifferent. She mentioned something about the maids having trouble turning the rooms. I let an hour and a half pass and called 5x with no answer. I left a message explaining that this was unacceptable and I would be putting a hold on my CC in case they tried to charge me and I would no longer be needing the room. At 9:30 PM a different person called asking if I was coming and told me they tried to charge my card but it was declined. I explained the situation to her and she was apologetic. The next day I called to make sure it was ok for me to take the lock off my CC and got someone else who was unaware of the situation, didn't offer me anything for my time but assured me they were sorry and the reservation had been canceled. I have two small children and was in town for an event. This whole situation was so chaotic and the lack of customer service I received was pretty appalling. The room was supposed to be $260 for an evening but they were trying to charge me $320. I also had to get a new card as the CC company was having issues getting the lock off which isn't the hotels fault but more bs I had to deal with because someone majorly dropped the ball.
Séjour de 1 nuit en avril 2024
Ying a répondu le 20 avr. 2024
Dear Lori,Thank you for taking the time to provide feedback and bringing these concerns to our attention. We sincerely regret that your experience was less than perfect. We hold ourselves to the highest standards and have addressed this issue. We take opportunities like this as a learning opportunity to better our service. Once again, we apologize for the experience and hope that you will give us a chance to better be of service to you in the future.

8/10 – Bien

David

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en janvier 2024
Ying a répondu le 28 janv. 2024
Hi David,Thank you for taking a a moment to review your recent stay with us. We hope to have the pleasure of hosting your future stays should travel brings you back this way.

8/10 – Bien

Voyageur vérifié

Nice location in safe location Oro Valley
Reasonable price at Tucson
Séjour de 1 nuit en janvier 2024
Ying a répondu le 14 janv. 2024
Thank you for taking a moment to review your recent stay with us. We hope to have the pleasure of hosting your future stays should travel brings you back to Tucson.

10/10 – Excellent

alberto

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 5 nuits en décembre 2023
Ying a répondu le 14 janv. 2024
Hi Alberto,Thank you for taking the time to review your recent stay. We hope to have the pleasure of hosting your future stays should travel brings you back to Tucson.

8/10 – Bien

Waltherus

Voyage d’affaires
Points forts : Propreté, service et personnel et confort de la chambre.
Never again.
I was very disapointed in the fact I could not collect my Marriot award points as I booked via Hotels.Com. Knowing this I Will never book via Hotels.com again.
Séjour de 2 nuits en décembre 2023
Courtney a répondu le 27 déc. 2023
Thank you for your review. We do appreciate knowing whether your stay was good, bad or indifferent. I do apologize about the Bonvoy Points, as those cannot be accrued using any 3rd party booking sites.

10/10 – Excellent

Lisa and John Leonard

Voyage d’affaires
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Liked that i could work from the couch with little table or from full desk. Room was very quiet! Unfortunately I got in late and left early so i can't speak to the other amenities. I'd stay here again
Séjour de 1 nuit en décembre 2023
Ying a répondu le 13 déc. 2023
Dear Lisa and John Leonard,Thank you for taking a moment to review your recent stay with us. We are delighted to hear you had had a comfortable stay despite the short visit for you. We look forward to welcoming you back next time.

10/10 – Excellent

Dominique

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en octobre 2023
Ying a répondu le 5 nov. 2023
Thank you for taking the time to review your most recent stay with us. We hope to have the pleasure of hosting your future stays with us should travel brings you back to Tucson.

10/10 – Excellent

Fadi

Voyage d’affaires
Points forts : Propreté, confort de la chambre
Séjour de 1 nuit en septembre 2023
Ying a répondu le 20 sept. 2023
Hello Mr. Fadi,Thank you so much for taking the time to review your recent stay. We always look forward to your stays with us!

8/10 – Bien

Sebastian

Points forts : Propreté, état et installations de l’hébergement
Séjour de 2 nuits en août 2023
Ying a répondu le 2 sept. 2023
Thank you for for taking the time to rate your stay with us. We hope to have to have the pleasure of hosting your future stays should travel brings you back to Tucson.

10/10 – Excellent

Dora

Points forts : Propreté, confort de la chambre
Séjour de 1 nuit en juillet 2023
Ying a répondu le 29 juill. 2023
Hi Dora! Thank you for taking a moment to review your recent stay with us. We hope to have the pleasure of hosting your future stays should travel brings you back to Tucson.

6/10 – Acceptable

Juan Pedro

Voyage de couple
Points forts : Commodités, état et installations de l’hébergement
En el baño encontramos una cucaracha muerta y el colchón estaba hundido, el cuarto no tenia olía bien
Séjour de 2 nuits en juillet 2023
Ying a répondu le 21 juill. 2023
Lamentamos mucho su reciente experiencia con nosotros. Hemos informado los problemas observados a nuestra gerencia para garantizar que se trate de un incidente aislado. Nuestro objetivo es una estancia confortable para nuestros huéspedes. Esperamos que nos dé otra oportunidad si su viaje lo trae de regreso a Tucson.

10/10 – Excellent

Allison

Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
Brianna was super nice and helpful when I called prior to checking in. So sweet and courteous when we checked in late evening!! Thank you!!
Séjour de 1 nuit en juillet 2023
Courtney a répondu le 20 juill. 2023
Thank you for your response! We will make sure and let Brianna know how wonderful she is, and that you had a wonderful check in experience!

10/10 – Excellent

lourdes dolores

Voyage en famille
Points forts : Propreté, confort de la chambre
Excelente estancia
El lugar está limpio y el servicio de limpieza te avisan desde que llegas que no es diario pero cuando si lo hicieron lo hicieron muy bien
Séjour de 3 nuits en juillet 2023
Ying a répondu le 14 juill. 2023
Muchas gracias por sus amables comentarios. Estamos encantados de saber que la estancia fue maravillosa. ¡Esperamos verte de nuevo!

10/10 – Excellent

Rhonda

Voyage de couple, Voyage en groupe
Points forts : Propreté, commodités et état et installations de l’hébergement.
This place was clean and comfortable. Best place, i will stay there again.
Séjour de 2 nuits en mai 2023
Ying a répondu le 29 mai 2023
Hi Rhonda,Thank you for an awesome review. We look forward to your future visit!

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, confort de la chambre
Séjour de 7 nuits en mars 2023
Ying a répondu le 16 mars 2023
Thank you for your feedback. We hope to have the pleasure of hosting your future stays again.

10/10 – Excellent

Jennifer

Voyage de couple, Voyage d’affaires
Points forts : Propreté, commodités et état et installations de l’hébergement.
Housekeeping was great for our two week stay. We forgot thing in the room on checkout and they returned them to us quickly
Séjour de 13 nuits en janvier 2023
TownePlace Suites by Marriott - Tucson a répondu le 11 févr. 2023
Dear Jennifer,Thank you so much for taking the time to review us! We are delighted to hear that you were satisfied with your stay as we try our best to provide a memorable guest experience. We hope to see you again should travel brings you back to Tucson!

10/10 – Excellent

Michael

Points forts : Propreté, commodités et état et installations de l’hébergement.
Great place to stay, excellent in every way you would expect with some bonuses, highly recommend!
Ying a répondu le 9 janv. 2023
Hi Michael,Thank you for taking the time to share your kind response. We are glad to hear that you had an excellent stay with us. We hope to have the pleasure of hosting your future stays with us should you travel back to Tucson.

10/10 – Excellent

Guadalupe

10/10 – Excellent

Stephanie

Voyage en famille avec de jeunes enfants
Points forts : Propreté, commodités et état et installations de l’hébergement.
Great
Séjour de 1 nuit en octobre 2022
Kaitlyn a répondu le 16 oct. 2022
I'm glad you enjoyed your stay, Stephanie! I hope to welcome you back soon!

10/10 – Excellent

Nathan

Voyage en groupe
Points forts : Propreté, confort de la chambre
Séjour de 1 nuit en octobre 2022
Ying a répondu le 10 oct. 2022
Dear Nathan,Thank you for taking the time to give us your review! We are glad to see you enjoyed your stay, and we hope to see you again in the near future!

10/10 – Excellent

Jennifer

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
Was a nice and clean suite. Nice parking. Felt safe and near restaurants.
Séjour de 1 nuit en août 2022
Ying a répondu le 20 août 2022
Dear Jennifer,Thank you for your kind review of your recent stay with us. We are delighted to hear that you had a nice stay. We hope to have the pleasure of hosting your future stays with us should travel brings you back to Tucson.

10/10 – Excellent

ronnie

Points forts : Propreté, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en juillet 2022

10/10 – Excellent

Ruth

Voyage en famille
Points forts : Propreté, état et installations de l’hébergement
Very clean and great front desk service
Séjour de 1 nuit en juin 2022
Ying a répondu le 4 juill. 2022
Hello Ruth, thank you for your review and for staying with us at the TownePlace Suites Tucson. We are glad to see you enjoyed your stay and we hope to welcome you again soon!

8/10 – Bien

Mark

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
Perfect for a single traveler. Little cramped for 2.
Séjour de 4 nuits en mars 2022
Kaitlyn a répondu le 27 mars 2022
Thank you for taking the time to give us your feedback! I'm glad you found the room to be the perfect size for solo travel! If you'd prefer more space next time, please ask our front desk about our one bedroom and two bedroom suites! It was a pleasure hosting you & we hope to welcome you back soon.

8/10 – Bien

Fritz

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
Property is located very close to a main thoroughfare. However, the main road noise is not noticeable inside the building.
Séjour de 14 nuits en janvier 2022
Haylee a répondu le 27 janv. 2022
Thank you so much for your feedback! We are very pleased that your stay was a success1

10/10 – Excellent

David, Mammoth Lakes

Points forts : Propreté, commodités et état et installations de l’hébergement.
Location central for all things Tucson
Séjour de 1 nuit en janvier 2022
Ethan a répondu le 21 janv. 2022
Hello David, thank you for your review and for staying with us at the TownePlace Suites Tucson. We are glad to see you enjoyed your stay and we hope to welcome you again soon!

8/10 – Bien

Music

Séjour de 1 nuit en décembre 2021

10/10 – Excellent

Ragan

Voyage en famille, Voyage d’affaires
Points forts : Propreté, commodités et état et installations de l’hébergement.
Stayed for a 2-night trip. Arrived late for check-in, and front desk attendant was grumpy and would not look for another room for us. Other than that, stay was fine. Room was clean and relatively quiet. Breakfast was okay. Pool was nice for a short dip.
Séjour de 2 nuits en octobre 2021
Ethan a répondu le 8 nov. 2021
Hello Ragan, Thank you for taking the time to give us a 5 out of 5! We are sorry you encountered a grumpy agent. We spoke to him and gave him some positive energy to spread around. Glad to hear the rest of your stay was enjoyable and we hope to see you again the next time you are in Tucson!

10/10 – Excellent

George A.

Points forts : Propreté, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en octobre 2021

8/10 – Bien

Fernando

Séjour de 1 nuit en octobre 2021
Ethan a répondu le 9 oct. 2021
Thank you for taking the time to give us your review! We are glad to see you enjoyed your stay and we hope to see you again in the near future!

10/10 – Excellent

Voyageur vérifié

Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
Just a quick overnight stay. Quiet clean and comfortable.
Séjour de 1 nuit en juillet 2021
Ying Na Bangchang a répondu le 4 juill. 2021
Thanks for staying with us. We appreciate your feedback!

10/10 – Excellent

Lawrence

Voyage en famille
Points forts : Propreté, confort de la chambre
Séjour de 1 nuit en juin 2021
TownePlace Suites Tucson a répondu le 3 juill. 2021
Thank you for your feedback! We hope to have the pleasure of serving you again the next time you are in Tucson.

10/10 – Excellent

Samantha

Points forts : Propreté, confort de la chambre
Really great and comfortable place. Very clean and surprisingly quiet for a holiday weekend. Staff was really helpful when I needed something. The breakfast was great and actually felt safe to grab and go despite covid still being around. Loved the tv/streaming options in the room. Would absolutely come back.
Séjour de 2 nuits en mai 2021
Kaitlyn Brocato a répondu le 7 juin 2021
Hi Samantha! Thank you for taking the time to give us your feedback for your recent stay with us at the Towneplace Suites in Tucson. I'm glad that you felt safe at our hotel during these unusual times. We are looking forward to having you next time you're in the Tucson area! Until then, best regards and stay safe!

10/10 – Excellent

Sheri

Points forts : Propreté, confort de la chambre
Great hotel all around.
We enjoy this hotel and stay here often.
Séjour de 2 nuits en avril 2021
Ying a répondu le 17 mai 2021
Thank you so much for your feedback. We are happy to hear that you enjoy your stay and that you often stay here. Your loyalty means a lot to us. We look forward to seeing you next time.

10/10 – Excellent

Voyageur vérifié

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
Love the kitchen, desk, tv.
Séjour de 3 nuits en avril 2021
Ying Na Bangchang a répondu le 10 avr. 2021
Thank you so much for taking the time to give us your feedback on your recent stay with us. We are delighted to hear that you love the kitchen and the other accommodations we offer. We hope to be a service to you the next time you visit Tucson.

10/10 – Excellent

Voyageur vérifié

Séjour de 6 nuits en avril 2021
Ying Na Bangchang a répondu le 19 avr. 2021
Thank you so much for choosing to stay with us. We hope to see you next time.

10/10 – Excellent

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Points forts : Propreté, commodités et état et installations de l’hébergement.
Felt like home, they really tried to have the rooms stocked with anything we might need to make it a great value and convenient.
Séjour de 2 nuits en mars 2021
Ying Na Bangchang a répondu le 22 mars 2021
Thank you so much for your feedback. We are delighted to hear that your stay felt like home. We hope to be a service to you the next time your in Tucson.

10/10 – Excellent

Voyageur vérifié

Séjour de 1 nuit en février 2021
Kaitlyn a répondu le 8 mars 2021
Thank you for staying with us, looking forward to your next stay!

6/10 – Acceptable

Susan

Voyage en famille
Points forts : Propreté
The room was clean. It was smaller than expected. The living area furniture was very uncomfortable.
Séjour de 4 nuits en janvier 2021
Haylee a répondu le 1 févr. 2021
Thank you for taking the time to give us your feedback. We are so sorry to hear that your was less then perfect since we strive to provide our guests with the best experience we can. We do hope to have the pleasure of serving you next time you are in the Tucson area. Until then, we wish you a wonderful day.

8/10 – Bien

Brenda

Points forts : Propreté
Séjour de 1 nuit en décembre 2020
Ying a répondu le 21 déc. 2020
Thank you for taking the time to do our survey! We hope to have you stay with us again next time you are in the Tucson area! Until then, have a wonderful day!

10/10 – Excellent

Keith L.

Points forts : Propreté
Good place
This hotel is clean and has everything needed for a short or long business trip. Highly recommend.
Séjour de 4 nuits en octobre 2020

10/10 – Excellent

Voyageur vérifié

Voyage en famille
Points forts : Propreté, confort de la chambre
가족여행으로 무난해요
가족여행으로 무난합니다
Séjour de 1 nuit en octobre 2020
Ying Na Bangchang a répondu le 26 oct. 2020
Hello, Thank you for choosing TownePlace Suites for your recent stay with us. We are happy to hear that you and the family had a great time. Have a wonderful day.

10/10 – Excellent

Keith L.

Points forts : Propreté
Nice clean hotel.
Nice clean place. I stayed here for work. Its nice to have the kitchen if needed, also used the exercise room that was nice. I would definitely stay here again.
Séjour de 2 nuits en octobre 2020

10/10 – Excellent

Keith L.

Points forts : Propreté
Super clean
super clean rooms. Small kitchen to make food in. Pretty nice size fridge compared to a mini fridge. Alyssa at the front desk goes above and beyond to make your stay awesome. Will definitely stay there again.
Séjour de 4 nuits en septembre 2020

8/10 – Bien

Voyageur vérifié

Séjour de 7 nuits en octobre 2020
TownePlace Suites a répondu le 13 oct. 2020
Thank you for taking the time to give us your feedback, we are happy to see that your enjoyed you stay with us!

10/10 – Excellent

Voyageur vérifié

Séjour de 3 nuits en septembre 2020
Ying a répondu le 28 sept. 2020
Thank you so much for your awesome feedback! I am happy to see that your stay was a 5 out of 5! Hope to see you again soon!

8/10 – Bien

Brenda

Voyage en famille
Points forts : Propreté, confort de la chambre
Séjour de 2 nuits en août 2020
Haylee a répondu le 5 sept. 2020
Thank you for taking the time to do our survey! We hope to have you stay with us again next time you are in the Tucson area! Until then, have a wonderful day!

6/10 – Acceptable

Voyageur vérifié

Points faibles : Propreté
Séjour de 9 nuits en juin 2020
Haylee a répondu le 29 juill. 2020
Thank you for your response.

10/10 – Excellent

Laura

Voyage en famille
Points forts : Propreté, confort de la chambre
Séjour de 2 nuits en juillet 2020
Haylee a répondu le 7 juill. 2020
Thank you for taking the time to give us your feedback! We are so pleased to see you stay was a 10 out of 10! we hope to have the pleasure of serving you again next time you are in the Tucson area!