We loved the location and overall layout of this home. It was perfect for our two families with kids, from ages 13-9. We found the home very clean and it was ready for us at 1pm - earlier that the usual 4pm check-in, which was really nice.
However, the accommodations were not our standard of "lux" as advertised. The bath linens are more like thin un-fluffy cleaning towels and the kitchen tools are worse than our camping gear. (The spatula handle was attached to the spatula with packing tape!) Other than salt an olive oil, there are no other spices/seasonings, accoutrements in the kitchen. The floors on the main lower level are aggregate concrete, so be sure to bring slippers! The window coverings are from the 80s and difficult to open close with many missing vertical slats. And one of the sliding glass doors in inoperable (with a note on the door not to open), while the other one takes intention to open/close. There have been some upgrades, but the craftmanship is poor. We had to reset all the closet doors upstairs, because they came off track. In the master bathroom, one of the faucets rotates entirely right and left when you turn the water to hot/cold and the hand held shower unit is inoperable. This may be nit-picky, but when you advertise as "lux", that is the expectation set.
While all of this is manageable, the most disappointing part was the communication with Vladimir. Although I did receive a few messages from him ahead of our visit re: payment, we never received a contact phone number or person to assist us onsite. We did bring two dogs and were initially charged more than advertised, so I had to point that out to him, which he promptly corrected. I did receive what appeared to be automated messages, but again the fields with a phone number contact was left blank. Upon arrival, we did have an issue with the remote control and Vladimir did respond promptly with a message and had his contact come to us, however she was not able to resolve the issue. Vladimir did call me, but his tone and attitude was as though we were disturbing him. We were told to YouTube our issue and work through it. Vladimir talked over me and didn't listen to my comments. Lastly, we were never given any instructions on how to check out, so just did what we thought was best for the house cleaner.
Overall the home was great for our families and we had an amazing visit. But the poor communication and lack of "Lux" accommodations was disappointing.
