Skip to main content

City Oasis Inn Townsville, SureStay Collection by BW

4.0 star property
Travelers find a quiet retreat at City Oasis Inn, with an outdoor pool and sun loungers for post-museum relaxation, plus private balconies for personal space.

Choose dates to view prices

Located near Queens Gardens and the Museum of Tropical Queensland, City Oasis Inn offers a peaceful getaway with a spa tub. Enjoy dining at the Sidewalk Cafe & Bar, explore the garden, or let kids play at the playground. In-room WiFi and nearby BBQ grills included.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About this property

City Oasis Inn Townsville, SureStay Collection by BW

  • Upscale hotel near Castle Hill
  • Located close to Queens Gardens and Museum of Tropical Queensland, City Oasis Inn Townsville, SureStay Collection by BW provides a coffee shop/cafe, a garden, and a playground. For some rest and relaxation, visit the hot tub. The on-site restaurant, Sidewalk Cafe & Bar, offers breakfast, dinner, and al fresco dining. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar.
  • Other perks at this hotel include:
    • An outdoor pool along with sun loungers
    • Free self parking, plus extended parking (surcharge)
    • Cooked-to-order breakfast (surcharge), concierge services, and a front-desk safe
    • Tour/ticket assistance, luggage storage, and smoke-free premises
  • Room features
  • All guestrooms at City Oasis Inn Townsville, SureStay Collection by BW offer thoughtful touches such as laptop-friendly workspaces and air conditioning, as well as amenities like free WiFi and safes.
  • Extra conveniences in all rooms include:
    • Bathrooms with free toiletries and hair dryers
    • Refrigerators, electric kettles, and ceiling fans

Similar properties

Deluxe Studio Suite
Madison Plaza Townsville
Townsville
  • Free WiFi
  • Air conditioning
  • Breakfast available
  • 24/7 front desk
7.2 out of 10, Good, 1,001 reviews
The price is CA $118
CA $130 total
includes taxes & fees
May 29 - May 30
Madison Plaza Townsville
Compare similar properties

Policies

Check-in

Check-in start time: noon; Check-in end time: 6:00 PM

Contactless check-in available

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before 10 AM

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

The front desk is open Monday - Friday (8:30 AM - 6:00 PM) and Saturday - Sunday (9:00 AM - 5:00 PM)

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Saturday and Sunday:
  • Dining venue(s)

Access methods

Staffed front desk

Pets

Pets stay free

Service animals are welcome, and are exempt from fees

Welcoming dogs only

2 total pets

Pets cannot be left unattended

Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome

Rollaway/extra beds are available for AUD 33 per night

Cribs (infant beds) are available for AUD 25 per night

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately AUD 8 to 25 for adults, and AUD 5 to 25 for children
  • Extended parking fee: AUD 7.5 per night
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 25 per night
  • Rollaway bed fee: AUD 33 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
Children under 16 years old are not allowed in the swimming pool or hot tub without adult supervision

Frequently asked questions

Does City Oasis Inn Townsville, SureStay Collection by BW have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at City Oasis Inn Townsville, SureStay Collection by BW?

As of May 20, 2026, prices found for a 1-night stay for 2 adults at City Oasis Inn Townsville, SureStay Collection by BW on Jun 4, 2026 start from CA $136, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is City Oasis Inn Townsville, SureStay Collection by BW pet-friendly?

Yes, City Oasis Inn Townsville, SureStay Collection by BW allows dogs (limit 2 total). Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is free at this property.

What time is check-in at City Oasis Inn Townsville, SureStay Collection by BW?

Check-in start time: noon; Check-in end time: 6:00 PM. Late check-in is available during limited hours.

What time is check-out at City Oasis Inn Townsville, SureStay Collection by BW?

Check-out is at 10 AM. Late check-out is available for a fee (subject to availability).

Where is City Oasis Inn Townsville, SureStay Collection by BW located?

Located in the heart of Townsville, this hotel is within a 15-minute walk of Castle Hill, Queens Gardens, and Museum of Tropical Queensland. Maritime Museum of Townsville and Strand Park are also within 1 mi (2 km). Townsville Station is 22 minutes by foot.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Reviews

8.6

Excellent

8.8

Cleanliness

8.2

Location

9.0

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 242 out of 535 reviews
Rating 8 - Good. 227 out of 535 reviews
Rating 6 - Okay. 41 out of 535 reviews
Rating 4 - Poor. 20 out of 535 reviews
Rating 2 - Terrible. 5 out of 535 reviews

Reviews

Verified

6/10 Okay

Jessica

Liked: Staff & service
Friendly staff, a nice pool area, and on-site parking available. Unfortunately, my bed sheets had stains, the shower in my room had no hot water and was only lukewarm, and the hotel is very noisy with thin walls.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Neil

Liked: Cleanliness, amenities, property conditions & facilities
Very good room and friendly staff.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Freindly and clean pool was awesome
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff,easy check in & out. Tranquil surroundings loved the pool area. Room was spacious.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Marie-Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Clean and comfortable
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really clean, lovely staff, would definitely stay again
Stayed 13 nights in Oct 2023
Verified

10/10 Excellent

Rachel

The pool and BBQ area was so relaxing 😌
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

YAJUN

Liked: Cleanliness, amenities, property conditions & facilities
very clean, staff & management very helpful with late check in, fully recommend
Stayed 1 night in May 2025
Verified

10/10 Excellent

CHARLES

Liked: Cleanliness, staff & service, property conditions & facilities
All as expected and beyond. Liked the discrete swimming pool/spa.
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Karri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool and spa are great. The staff are warm, friendly and flexible
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Domenico

Very nice place just a stroll down to the city we already been so many times and is a such good place
Stayed 2 nights in May 2024
Verified

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
The bed was comfy and it was quiet. There's no elevator, but it's only two flights to the top floor. As a car-free traveller, I liked the central location and got everywhere by walking and city bus.
Stayed 4 nights in Sep 2025
Verified

10/10 Excellent

Lorean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptional in assisting me with my needs.
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely pool and backyard area. Neat, tidy and helpful staff.
Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

Timothy

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Clean room
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were wonderful and very helpful.
Stayed 7 nights in Sep 2024
Verified

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice. Great pool, my Son and I loved it.
Stayed 2 nights in Nov 2024
Verified

8/10 Good

Gordon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, convenient and very helpful staff. Lots of walking/hiking opportunities. Would like to see dining facility open more hours.
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking availability onsite is a bonus. Well located with reasonable walking distance to shops and restaurants that provide a good variety of options.
Stayed 1 night in Sep 2023
Verified

10/10 Excellent

Linda

Liked: Staff & service, property conditions & facilities
Great pool for kids. Had a great time
Stayed 1 night in Sep 2023
Verified

10/10 Excellent

Basil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite, safe, calm and peaceful
Stayed 1 night in Dec 2023
Verified

8/10 Good

jodi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great little gem. I stayed in a standard room with a QB & SB. It was fine for the night. Ground floor with parking at front door. Comfortable bed. Gorgeous garden and pool area. Also free entry to Strand Gym and Tobruk Baths. Also has pet friendly rooms. Cafe open for breakfast has the basics needed. Friendly staff. Enjoyed my stay after a long flight. Have already booked to stay again. Good value for money
Stayed 1 night in Aug 2025
Verified

8/10 Good

Helen

Liked: Cleanliness, property conditions & facilities
Nice clean quiet
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Lawrie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is so pleasing to see owners and staff who take pride in the appearance and maintenance of a property. This is spotlessly clean and you can see that maintenance is a high priority. Nothing was a problem and the location was ideal for my work. Value for money and such friendly service. Congratulations to everyone involved.
Stayed 3 nights in Jul 2025
Verified

8/10 Good

jodi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love staying here when in Townsville. This time I stayed in a larger room which had a bath. Loved my soak. Also brought my dog this time which is fantastic. The grounds are well looked after. Cafe is good for breakfast. Staff are always friendly and helpful. My only suggestions would be a handrail for the spa and pool. I’ve had a knee operation and can’t hop in the spa and pool as I can’t get myself out of it without a rail. I would love to get in it. I’m sure there are other travellers like me. Also some cookies with the tea & coffee sachets would be great. See you next time
Stayed 1 night in Nov 2025