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Hampton Inn & Suites by Hilton Toronto Downtown – Avis

2.5 out of 5

Avis

8,8

Excellent

Note de 10 – Excellent, d’après 63 avis sur 99." "
Note de 8 – Bien, d’après 23 avis sur 99." "
Note de 6 – Acceptable, d’après 5 avis sur 99." "
Note de 4 – Médiocre, d’après 4 avis sur 99." "
Note de 2 – Terrible, d’après 4 avis sur 99." "

9,4/10

Propreté

9,4/10

Service et personnel

8,8/10

Commodités

8,8/10

État et installations de l’hébergement

8,2/10

Écoresponsabilité

Avis

8/10 – Bien

yasmina, Montréal

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Pas mal
Séjour de 1 nuit en mai 2024
Dan a répondu le 4 mai 2024
Thank you for your kind review. We look forward to your future stay with us.

10/10 – Excellent

Olivier

Points forts : Propreté, état et installations de l’hébergement
Good Hotel
Séjour de 3 nuits en octobre 2023
Dan a répondu le 8 nov. 2023
Thank you for your review. We appreciate your business and please come back in the near future.

8/10 – Bien

Carol Margarita

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 4 nuits en mai 2024

10/10 – Excellent

Melissa

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Good location for my needs. The only negative is the squeaky floor in my room.
Séjour de 1 nuit en mai 2024
Val a répondu le 19 mai 2024
Thank you for your review. We appreciate your feedback. We look forward to your future stay with us.

8/10 – Bien

Sarah

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The hotel was great but dealing with expedia was a nightmare. Never agaib!
Séjour de 1 nuit en mai 2024

8/10 – Bien

Kimberly

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Everything was great except parking was very overpriced.
Séjour de 1 nuit en mai 2024
Hampton Inn and Suites by Hilton Toronto Downtown a répondu le 15 mai 2024
We are glad you enjoyed your stay with us; we apologize for any inconvenience.

10/10 – Excellent

Loraine

Points forts : Commodités, état et installations de l’hébergement
Good customer service
Séjour de 1 nuit en mai 2024
Hampton Inn and Suites by Hilton Toronto Downtown a répondu le 15 mai 2024
Thank you for your kind review.We look forward to seeing you again!

6/10 – Acceptable

Cong

Points forts : Propreté
Séjour de 1 nuit en mai 2024
Dan a répondu le 8 mai 2024
Thank you for the kind review. We appreciate your business and your comment. We look forward to your future stay.

10/10 – Excellent

Nikkiah

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff was friendly and helpful, especially Dan, May and Val. The room was comfortable and well equipped with mini fridge and microwave. The hotel was in great condition, clean and new, the bathroom was great and beds comfortable. My mom loved the shower head. Breakfast was good with hot options. We would definitely stay here again!
Séjour de 1 nuit en mai 2024
Hampton Inn and Suites by Hilton Downtown Toronto a répondu le 2 mai 2024
Dear Nikkiah, thank you for your kind words. Dan, May and Valerie are excellent and we are grateful that they are part of our team! We will pass on your comments to housekeeping and the dining room as well. We hope to see you again soonKind regards, Edwin MarroquinRooms Division Manager

4/10 – Médiocre

Jennifer Ten

Points forts : Service et personnel
Points faibles : Propreté
Séjour de 2 nuits en février 2024
Dan a répondu le 3 mai 2024
Thank you for your review. We look forward to your future return.

10/10 – Excellent

Mildred

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff are friendly and helpful
Séjour de 1 nuit en avril 2024
Val a répondu le 2 mai 2024
Thank you for your review. We look forward for your future return.

10/10 – Excellent

Julia

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was a lovely stay
Séjour de 1 nuit en avril 2024
Dan a répondu le 28 avr. 2024
Thank you for your kind review. We appreciate your business and look forward to your future return.

10/10 – Excellent

Imran

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Comfortable stay, nice big room and bed. Negatives: no safe box in room. Parking is not free for guests, $45 per day is quite steep. Otherwise, all good.
Séjour de 6 nuits en avril 2024
Dan a répondu le 26 avr. 2024
Thank you for your review. We look forward to your future stay with us.

10/10 – Excellent

Hannah

Voyage de couple, Voyage d’affaires
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Everything was great!
Séjour de 3 nuits en avril 2024
Val a répondu le 24 avr. 2024
Thank you for your review. We look forward to your future return.

10/10 – Excellent

Yarubi

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Good quality for good pricr
Séjour de 1 nuit en avril 2024
Val a répondu le 21 avr. 2024
Thank you for your review. It is greatly appreciated, We look forward for future return.

10/10 – Excellent

Barbara

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Newly decorated
Séjour de 1 nuit en avril 2024
Val a répondu le 20 avr. 2024
Thank you for your review. We appreciate your business. Thank you again

8/10 – Bien

Keyara

Séjour de 1 nuit en avril 2024
Dan a répondu le 9 mai 2024
Thank you for your review. We look forward to your return visit.

8/10 – Bien

Lynne

Voyage en famille
Points forts : Service et personnel, état et installations de l’hébergement
The stay was exactly what we were looking for
Séjour de 2 nuits en mars 2024
Dan a répondu le 12 avr. 2024
Thank you for your kind review. We appreciate your business. We look forward to your next stay with us.

10/10 – Excellent

Sarah

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellent location in terms of walking distance to various popular sites and restaurants.
Séjour de 1 nuit en avril 2024
Dan a répondu le 10 avr. 2024
Thank you for your review. We appreciate your business. We look forward to your next stay with us.

10/10 – Excellent

Jack

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
They make you do a $100 down payment when you arrive. Very frustrating.
Séjour de 1 nuit en avril 2024
Val a répondu le 7 avr. 2024
Thank you for your review. The 100 hold on the credit card will come off after the check out, thank you

8/10 – Bien

Melanie

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
My only complaint-there was very loud construction in the area of our stay which started at 6am. Being on vacation, it was not nice waking up that early. It would have been nice to have had a heads up before/when booking the room to make an informed decision on accepting this booking.
Séjour de 2 nuits en avril 2024
Val a répondu le 10 avr. 2024
Thank you for your review. We appreciate your business. We look forward to your next stay with us.

8/10 – Bien

Parker

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024
Dan a répondu le 5 avr. 2024
Hello, thank you for your review. We really appreciate your business. We look forward to your future stay.

10/10 – Excellent

Jason

Voyage d’affaires
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Excellent hotel stay
Séjour de 2 nuits en mars 2024
Dan a répondu le 3 avr. 2024
Thank you for your review. We really appreciate your business. We look forward to your future stay with us.

10/10 – Excellent

Cristina

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was modern, spacious and clean. A walkable distance to the center.
Séjour de 1 nuit en mars 2024
Dan a répondu le 3 avr. 2024
Thank you for your review. We really appreciate your business. We look forward to your future stay with us.

10/10 – Excellent

Alberto Jose Volio

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great staff, felt very welcomed. The room was clean, recently renovated. Location is close to metro so easy to move around.
Séjour de 4 nuits en mars 2024
Dan a répondu le 31 mars 2024
Thank you so much for your kind review. We appreciate your business. Please return to the Hampton Inn & Suites.

10/10 – Excellent

Cheryl

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Really wonderful property! The rooms were really spacious and well designed and the common spaces were beautiful. The breakfast was great and well maintained - the selection was great! The front desk staff - especially Dan! - was very friendly and very helpful. And to top it all off it was very affordable! I would highly recommend this property!!
Séjour de 1 nuit en mars 2024
May a répondu le 27 mars 2024
Thank you for your wonderful review. We really appreciate the positive feedback. We are very happy with Dan. We look forward to your future arrival, thank you again

10/10 – Excellent

Natasha Chido

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Dan at reception was very kind! Loved tge location easy and affordable parking
Séjour de 1 nuit en mars 2024
May a répondu le 22 mars 2024
Thank you very much for your feedback. We are happy with Dan at the Hampton Inn & Suites. We look forward to your return visit.

10/10 – Excellent

Carole

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024
Dan a répondu le 22 mars 2024
Thank you for your feedback. We really appreciate your comment. We look forward to your future stay with us.

10/10 – Excellent

Sean

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Friendly staff. Clean rooms. Great location
Séjour de 2 nuits en mars 2024
Dan a répondu le 19 mars 2024
Thank you for your review. We look for your future return to the Hampton Inn & Suites.

10/10 – Excellent

Travis

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024
Dan a répondu le 21 mars 2024
Thank you for your kind review. We appreciate your business. We look forward to your future arrival at the Hampton Inn & Suites.

10/10 – Excellent

Lawanda

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great stay
Séjour de 1 nuit en mars 2024
Dan a répondu le 19 mars 2024
Thank you for your review. We look for your future stay with us, thank you again.

8/10 – Bien

Ivona

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I loved the location of this hotel. I was able to walk easily to banks, grocery stores,restaurants, postal outlets and liquor store. This property has been renovated and is very sleek and modern on the inside, and is kept very clean. The room was big and very comfortable with most amenities. I say "most" because they do not provide drinking glasses. Drinking juice, water or wine out of paper coffee cups is not something I enjoy. A typical environmental nightmare free hotel breakfast is included. The amount of paper used for plates, cups and cutlery must be staggering. And you know it's not being recycled given people, including the staff just throw it in the trash. The staff were lovely and helpful. I had a grest stay.
Séjour de 2 nuits en mars 2024
Dan a répondu le 15 mars 2024
Thank you for your very thoughtful review. We appreciate your business and look forward to your future stay with us.

2/10 – Terrible

Cosmo

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
We arrived early and requested early check in. The room was next to elevator and maid closet. Room 4 feet from active construction site. BEEP BEEP CLANG BOOM from maid and construction. Requested another room but googer eyed man at front desk was an idiot. The asian lady was quite pleasant but goober eyed moron should be fired. Stay elsewhere for the price.
Séjour de 1 nuit en février 2024
Hampton Inn and Suites by Hilton Downtown Toronto a répondu le 4 mars 2024
Dear Cosmo, thank you for your feedback and we apologies for the noise by our room attendant. We will address this with our Housekeeping Manager. As for any unkind words directed to our staff (insults or threats), they will not tolerated. Anyone conveying this language towards our colleagues will be asked not to return. Regards, Edwin MarroquinRooms Division Manager

4/10 – Médiocre

Melissa

Voyage en famille avec de jeunes enfants
The room was freezing and dirty plus the door has a big crack all the way around and the fan in the bathroom it’s so dusty
Séjour de 1 nuit en février 2024
Edwin Marroquin Rooms Division Manager a répondu le 1 mars 2024
Dear Melissa, thank you for your recent comments regarding your stay. Please note that our General Manager and I inspected your room and noted that the heat works fine however the temperature needs to be accessed via the thermostat and not the unit directly. The door frame does have a small hairline crack however this is like from the building settling over the years. We are having the matter rectified. Thank you for letting us know and please note that the front desk and housekeeping are always on site to assist with you with anything.

8/10 – Bien

Elizabeth

Voyage de couple, Voyage d’affaires
Points forts : Propreté, service et personnel et commodités.
Inside hotel was clean and bright. Seemed short staff but staff was friendly and helpful. Room was very large and updated. Our view was a construction site that allowed no light into the room. Breakfast was amazing, and the dining room was very comfortable. Parking left me feeling unsafe as it is not restricted to hotel patrons only.
Séjour de 1 nuit en février 2024
Dan a répondu le 25 févr. 2024
Thank you for your review. The newly renovated hotel is very bright and very clean. This is a new hotel. Please come back and we will assign a room on the other side of the hotel where is no construction. Parking is patrolled on a regular basis. We appreciate your feedback.

10/10 – Excellent

teresa

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en février 2024
Dan a répondu le 23 févr. 2024
Thank you very much for your review. We appreciate your business and look forward to your future return, thank you again.

10/10 – Excellent

Ralph

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en février 2024
Val a répondu le 20 févr. 2024
Thank you for your review. We appreciate your comments. We look forward to your future stay.

10/10 – Excellent

idertsogt

Points forts : Propreté
Séjour de 1 nuit en février 2024
Dan a répondu le 20 févr. 2024
Thank you for your review. We appreciate your comments. We look forward to your future stay.

10/10 – Excellent

Sandra

Points forts : État et installations de l’hébergement
Todo muy bien no hay nada que pedir, buenos desayunos, excelente ubicación, personal muy amable
Séjour de 1 nuit en février 2024
Dan a répondu le 17 févr. 2024
Thank you for your review. We appreciate your feedback. We look forward for your future visit, thank you again.

8/10 – Bien

JINWOO

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 4 nuits en janvier 2024
Dan a répondu le 16 févr. 2024
Thank you very much for your review. Your positive feedback is very much appreciated. We hope to see you again in the future, thank you

10/10 – Excellent

sarah marie

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great price to quality. Everything was new and very clean. Many options for breakfast and check in and out was simple and fast. Room was quite quiet too.
Séjour de 2 nuits en février 2024
Val a répondu le 14 févr. 2024
Thank you for review. Please return to our hotel in the future. Have a great day.

10/10 – Excellent

Rumika

Séjour de 2 nuits en janvier 2024
Dan a répondu le 1 févr. 2024
Thank you very much for your review. We look forward to your future stay with the Hampton Inn & Suites.

10/10 – Excellent

Susan

Séjour de 1 nuit en janvier 2024
Dan a répondu le 1 févr. 2024
Thank you very much for your review. We look forward to your future stay with the Hampton Inn & Suites.

2/10 – Terrible

Renee

Voyage de couple
Points faibles : Service et personnel, commodités et état et installations de l’hébergement.
The Expedia reservation said the parking was included. It was not. We had to pay $100. Bucks for two nights.
Séjour de 2 nuits en janvier 2024
Hampton Inn and Suites by Hilton Downtown Toronto a répondu le 22 janv. 2024
Good afternoon Renee, our parking is not included either through our website nor through Expedia. As is common in any downtown hotel in Toronto, New York, Boston or any large Metroplitan in north America, a security deposit is required which is released at the time of check out.

8/10 – Bien

Robin, Midhurst

Séjour de 1 nuit en janvier 2024
Dan a répondu le 1 févr. 2024
Thank you very much for your review. We look forward to your future stay with the Hampton Inn & Suites.

10/10 – Excellent

Jonathan

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Awesome, easy and clean!
Dan a répondu le 1 févr. 2024
Thank you very much for your review. We look forward to your future stay with the Hampton Inn & Suites.

10/10 – Excellent

Catherine

Séjour de 2 nuits en janvier 2024
Dan a répondu le 1 févr. 2024
Thank you very much for your review. We look forward to your future stay with the Hampton Inn & Suites.

8/10 – Bien

Mizuho

Séjour de 1 nuit en décembre 2023
Dan a répondu le 1 févr. 2024
Thank you very much for your review. We look forward to your future stay with the Hampton Inn & Suites.

8/10 – Bien

Isabella

Voyage en famille
Points forts : Propreté, service et personnel et confort de la chambre.
Location was good
Location is great. Parking was a little bit pricey but overall great stay. Breakfast was included in the stay and wish they had more selections.
Séjour de 2 nuits en janvier 2024
Val a répondu le 12 janv. 2024
Good morning, thank you for your review. We look forward to your future stay with us.

4/10 – Médiocre

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Handicap accessibility is very poor
Handicap access is very bad stairs at entrance and width of elevator doors very bad.Staff were lovely but physical conditions very poor for wheelchair.
Séjour de 2 nuits en décembre 2023
Hampton Inn and Suites by Hilton Downtown Toronto a répondu le 4 janv. 2024
Dear guest, thank you for your review. The building itself is nearly 100-year-old and to that effect we have had to retrofit the building to meet Accessibility requirements. This includes a ramp at the main entrance and an elevator lift by the main elevator for accessibility. We hope that the remainder of your stay was enjoyable. Kind regards, Edwin Marroquin Rooms Division Manager