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The Rose & Crown Hotel, Sure Hotel Collection by Best Western – Avis

3 out of 5
The Rose & Crown Hotel, Sure Hotel Collection by Best Western
125 High Street, Rose & Crown Hotel/125, Tonbridge, England

Avis

7,4

Bien

Note de 10 – Excellent, d’après 99 avis sur 398." "
Note de 8 – Bien, d’après 152 avis sur 398." "
Note de 6 – Acceptable, d’après 88 avis sur 398." "
Note de 4 – Médiocre, d’après 37 avis sur 398." "
Note de 2 – Terrible, d’après 22 avis sur 398." "

7,8/10

Propreté

8,2/10

Service et personnel

7,0/10

Commodités

6,8/10

État et installations de l’hébergement

6,8/10

Écoresponsabilité

Avis

8/10 – Bien

Virginie

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Sejour de 2 nuits, chambre propre, pour la literie le matelas aurait besoin d etre changé. Très bon breakfast. Personnel agréable
Séjour de 2 nuits en septembre 2023

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel
Good, Central hotel for a couple of nights to explore Tonbridge and the wider area. Hotel was comfortable but a bit tired, creaking floorboards in particular made for an early wake-up call.
Séjour de 2 nuits en août 2019
AR a répondu le 10 sept. 2019
Thank you for your feedback, we are pleased you found your stay comfortable, we appreciate your comment how you felt the hotel was a bit tired. We will see about improving the hotel to make it less tired.

10/10 – Excellent

Michel

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Personnel sympathique et professionnel. L hôtel est très bien situé dans cette belle petite ville.
Séjour de 1 nuit en novembre 2017

8/10 – Bien

Thierry

Points forts : Propreté, service et personnel et confort de la chambre.
Correct
Les plus: très propre, superbe accueil,Calme; Wifi qui fonctionne avec un débit très correct,bonne literie Petit déj copieux. Les moins: Chambre peu spacieuse, L'ensemble de l'établissement fait quand mème très "vieillot"--Le mobilier, les murs et parties communes ont besoins d'un sérieux coup de neuf.....
Séjour de 2 nuits en juillet 2017

10/10 – Excellent

David

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
I was in a room in the old part of the hotel it had a lot of character was clean with a walk in shower. Staff were pleasant and friendly, location was great and the lowest price for a room in Tonbridge. I would stay there again.
Séjour de 2 nuits en mai 2024
The Rose & Crown Team a répondu le 25 mai 2024
Thank You for staying with us. We look forward to possibly your next stay with us. Regards The Rose & Crown Team

8/10 – Bien

John

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Points faibles : Commodités
Very quiet and very helpful staff.
Séjour de 1 nuit en mai 2024
Reception Team a répondu le 20 mai 2024
Thank You for staying with us. We look forward to possibly your next stay with us. Regards The Rose & Crown Team

4/10 – Médiocre

Lauren

Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
Séjour de 1 nuit en mai 2024
Reception Team a répondu le 7 mai 2024
We are sorry we did not meet your expectations, we hope that if you stay with us again in the future we can improve your stay

2/10 – Terrible

Mr Stephen

Points faibles : Commodités
I didn’t like it
Séjour de 2 nuits en avril 2024
Khalid a répondu le 14 avr. 2024
Dear StephenThank you very much for your stay and feedback.Regards

8/10 – Bien

Ann

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
I was impressed with the cleanliness of The Rose & Crown Hotel, I found the staff friendly and extremely helpful. I will definitely be staying again.
Séjour de 3 nuits en avril 2024
Khalid a répondu le 14 avr. 2024
Dear AnnThank you very much for your stay and feedback.We look forward to your future stays.Kindest Regards

8/10 – Bien

Jay

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The Rose and Crown is very old: it is a Grade II listed building (read the entry about it online at British listed buildings). Above the entrance is a rare survivor: an inn sign with the arms of Frederick Prince of Wales and Princess Augusta, parents of the future George III (they married 1736, he died 1751). Usually inns had the arms of the monarch, in this case George II. The king and his son did not get along, and Frederick gathered a following of his own - so the innkeeper was taking sides in the royal standoff! The facade is a typical reserved Georgian brick design. Inside (reception, bar and restaurant) are timber beams of a much earlier building. So the inn got a face-lift c1736-50). Upstairs, the rooms are along corridors at different levels - the typical ramshackle construction of half-timbered buildings. The doors are unusually small, again as was often the case in earlier structures. So you know you are in a historic space. It won’t be up to modern hotel standards but if you insist, at the back is a wing built in the 1970s. In the historic block, the bathrooms have been renovated recently. I would hope the carpeting and the beds are next - I would charitably say they were acceptable. My Full English Breakfast was cooked fresh to order and was well up to standard. Staff were friendly. It was an interesting experience and reasonable at this price point.
Séjour de 3 nuits en mars 2024
Khalid a répondu le 5 avr. 2024
Dear Jay.Thank you very much for your detailed response to your stay with us and glad you were satisfied with most aspects of your stay.I loved reading your feedback, It was an extremely well written and interesting. It kept me wanting to read more. I also liked the format of the way it was written.Thank you for your stay and feedback and look forward to welcoming hopefully in the near future.Kindest Regards

6/10 – Acceptable

Myra

Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
It was very convenient for local amenities and parking was good. The room was adequate but cold because the heating didn't work. The temperature of the shower was fixed and the bathroom light was temperamental.
Séjour de 1 nuit en avril 2024
Khalid a répondu le 4 avr. 2024
Dear MyraThank you for your feedback and stay.

6/10 – Acceptable

Natalie

Voyage de couple
Room not cleaned thoroughly.Found toe nails on carpet. Bath very slippery, No rubber shower matt in bath. my partner slipped twice getting out and hurt himself. Needs updating. Wasn't told we had to ask to stay in the rooms in the pub, we have stayed in the rooms in the pub before and had an excellent time. We stay again if we had room in pub.
Séjour de 2 nuits en février 2024
AK a répondu le 27 mars 2024
Dear Natalie, Thank you for your review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. sincerely Manager

10/10 – Excellent

Paul

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en février 2024
Reception Manager a répondu le 2 mars 2024
Dear Paul, Thank you for your review for recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely Manager

8/10 – Bien

Micheal

Points faibles : Service et personnel, état et installations de l’hébergement et confort de la chambre.
Shame
Room smelt old, wardrobe fulling apart couldn’t use, not much in coffee basket food on the floor. Could feel the join of the two beds pushed together even with a zip, Breakfast wasn’t great taste of washing up liquid on scrambled egg. Not much choice
Séjour de 1 nuit en février 2024
AK a répondu le 27 mars 2024
Dear Micheal, Thank you for your review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. sincerely Manager

10/10 – Excellent

Jason

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en février 2024
Reception Manager a répondu le 2 mars 2024
Dear Jason, Thank you for your review for recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely Manager

4/10 – Médiocre

Sue

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
A very third rate experience. Ripped & stained net curtains. Wallpaper coming off wall. Dirty hand basin (not cleaned from previous guest). Bathroom shelf not level - items fell off. Smeared mirrors and tiles. Generally grubby communal areas. Marked and stained furniture. Less than comfy beds. The only good thing was the location. Needs a complete overhaul and brought up to modern expectations. At £60 a night off season, an expensive & less than pleasant stay.
Séjour de 1 nuit en février 2024
AK a répondu le 27 mars 2024
Dear Sue, Thank you for your review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. sincerely Manager

8/10 – Bien

Louise

Voyage d’affaires
Points forts : Propreté, service et personnel et commodités.
Needs an update, smells old in the foyer. Doors are very heavy. Mattress was terrible but I had a great sleep! I liked being very warm. The receptionist was friendly when I arrived and left. They weren’t fussy about parking. The rooms and showers were nice. Good budget hotel.
Séjour de 1 nuit en février 2024
Reception Manager a répondu le 2 mars 2024
Dear Louise, Thank you for your review for recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely Manager

10/10 – Excellent

Himanshu

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en février 2024
AK a répondu le 27 mars 2024
Dear Himanshu, Thank you for your review for recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely Anil, Manager

8/10 – Bien

Gareth

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en février 2024
AK a répondu le 27 mars 2024
Dear Gareth, Thank you for your review for recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely Anil, Manager

10/10 – Excellent

lorna

Séjour de 1 nuit en février 2024
AK a répondu le 27 mars 2024
Dear Lorna, Thank you for your review for recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely Anil, Manager

8/10 – Bien

Tommy

Voyage de couple
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Points faibles : Propreté
Really nice rooms just need a little dust/clean up
Séjour de 1 nuit en janvier 2024
AK a répondu le 27 mars 2024
Dear Tommy, Thank you for your review for recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely Anil, Manager

10/10 – Excellent

Anthony

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en janvier 2024
AK a répondu le 27 mars 2024
Dear Anthony, Thank you for your review for recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely Anil, Manager

2/10 – Terrible

Nathalie

Points faibles : Propreté, service et personnel et confort de la chambre.
shocking would not recommend
Séjour de 1 nuit en janvier 2024
Reception Manager a répondu le 27 mars 2024
Dear Nathalie, Thank you for your review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. sincerely Manager

10/10 – Excellent

J

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Explore Tonbridge Easily!
Nice single room. Lovely and clean. However, a Summer quilt in the middle of Winter is not sufficient to keep your guests toasty! I do believe your written gumph stated that extra blankets were available. When I asked at reception I was told they were not. I was given a lovely warm heater though but this was not practical to have on all night, as you got too hot. So no happy medium for Room No 2! The answer lays in 15 tog quilt. Then I will come again and give you 5 stars! Parking is fantastic though and it is a brilliant hotel for exploring Tonbridge with as is so central. I would definitely recommend a visit and for £63, you definitely cant go wrong!
Séjour de 1 nuit en janvier 2024
Reception Manager a répondu le 2 mars 2024
Dear J, Thank you for your review for recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely Manager

6/10 – Acceptable

KEISUKE, Fujisawa

Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
Séjour de 4 nuits en janvier 2024
AK a répondu le 27 mars 2024
Dear Keisuke, Thank you for your review for recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely Anil, Manager

6/10 – Acceptable

Matthew

Voyage d’affaires
Dated and tired
Not great, still giving small plastic bottles of shampoo in each room rather than a refillable large bottle. Hotel very dated and tired. If was fine for a one night stay as the location was convenient but I wouldn't stay again. Clean bedding and towels but the room was generally dusty with cobwebs in the corners
Séjour de 1 nuit en janvier 2024
Reception Manager a répondu le 27 mars 2024
Dear Matthew, Thank you for your review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. sincerely Manager

4/10 – Médiocre

Alan

Voyage de couple
Points faibles : Service et personnel, état et installations de l’hébergement
The property has seen better days and is now clearly run down. The room was cool the heating appeared not to work while the bathroom had no heating and a window that did not close properly. The shower did not work effectively but since this was a bathroom not to linger in that was the least of our problems. We found one of the bed side lamps not working and there was no spare bulb available so no reading in bed. Overall a very uncomfortable stay not to be repeated.
Séjour de 1 nuit en janvier 2024
Reception Manager a répondu le 27 mars 2024
Dear Alan, Thank you for your review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. sincerely Manager

8/10 – Bien

Philip

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Lovely hotel full of charm and character, and very conveniently placed in the heart of the town.
Séjour de 1 nuit en janvier 2024
Reception Manager a répondu le 27 mars 2024
Dear Philip, Thank you for your review for recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely Anil, Manager

4/10 – Médiocre

David

Voyage d’affaires
Points faibles : État et installations de l’hébergement, confort de la chambre
Tires
Very tired and dated. Service was ok and staff friendly. Only 1 plug in the room and none located near the bed.
Séjour de 1 nuit en janvier 2024
Reception Manager a répondu le 27 mars 2024
Dear David, Thank you for your review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. sincerely Manager

8/10 – Bien

stephen r

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 7 nuits en décembre 2023
AK a répondu le 27 mars 2024
Dear Stephen, Thank you for your review for recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely Anil, Manager

8/10 – Bien

stephen carsten mercer

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Victoria Suite, with 4 poster bed review
We stayed in Victoria Suite, lovely bed, very comfortable. Bathroom nice and clean, but no water pressure in shower, unless on very hot. Carpet to bedroom needs proper clean, not just vacum. Really is a lovely room, would stay again, would give 5 stars, if not for minor issues noted above.
Séjour de 1 nuit en décembre 2023
Reception Manager a répondu le 27 mars 2024
Dear Stephen, Thank you for your review for recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely Anil, Manager

10/10 – Excellent

Melinda

Séjour de 1 nuit en décembre 2023
Reception Manager a répondu le 27 mars 2024
Dear Melinda, Thank you for your review for recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely Anil, Manager

10/10 – Excellent

Lee

Voyage de couple
Points forts : Commodités, état et installations de l’hébergement
Really quite place in town excellent
Séjour de 1 nuit en décembre 2023
Reception Manager a répondu le 27 mars 2024
Dear Lee, Thank you for your review for recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely Anil, Manager

2/10 – Terrible

Mark

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Terrible stay
Unfriendly, dirty room which had not been cleaned, poo makes in the toilet, and pubic hairs in the bath, dangerously hot shower, disinterested staff Would not go back or recommend to others
Séjour de 1 nuit en décembre 2023
Reception Manager a répondu le 27 mars 2024
Dear Mark, Thank you for your review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. sincerely Manager

10/10 – Excellent

Glyn

Séjour de 1 nuit en décembre 2023

6/10 – Acceptable

Jane

Voyage de couple
Points forts : Service et personnel, commodités
Good location in centre of town. Facilities could do with an update as annex area dated and rooms need a refurb, although clean and had all things needed. Staff really friendly and helpful.
Séjour de 1 nuit en novembre 2023
Reception Manager a répondu le 27 mars 2024
Dear Jane, Thank you for your review for recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely Anil, Manager

8/10 – Bien

James

Séjour de 1 nuit en novembre 2023
Reception Manager a répondu le 27 mars 2024
Dear James, Thank you for your review for recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely Anil, Manager

8/10 – Bien

Joanne

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en novembre 2023
Reception Manager a répondu le 27 mars 2024
Dear Joanne, Thank you for your review for recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely Anil, Manager

4/10 – Médiocre

Val

Voyage de couple
Points faibles : Propreté, commodités et état et installations de l’hébergement.
We used the Rose and Crown many years ago and it was ok. Needed a hotel in Tonbridge urgently for family reasons and therefore the Rose and Crown. We didn’t book breakfast as according to the websites, breakfast was a pre-packed take away affair. On arrival we were assured that breakfast was available at a cost of £11 per person. It seems the website hasn’t been updated since covid. During our stay there was no evidence of anyone having breakfast. The restaurant does not serve food at any other times. We made it to our room, which was of a poor standard. The furniture was old and showing the many scars of its age. The carpet was equally aged and certainly had not seen the benefit of a powerful vacuum cleaner for some time. The bathroom required some real care in terms of cleaning, with black grime on the grouting in many areas. The toilet has the most peculiar flushing mechanism, which requires two pushes on the lever to make it flush. After asking for assistance we were told that it is designed to do that. The shower was impossible to operate satisfactorily warm water at best. This hotel was previously a member of the Best Western chain. Nowadays at best it is only worth 1 star.
Séjour de 2 nuits en novembre 2023
Reception Manager a répondu le 27 mars 2024
Dear Val, Thank you for your review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. sincerely Manager

8/10 – Bien

Charlotte

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en novembre 2023
Reception Manager a répondu le 27 mars 2024
Dear Charlotte, Thank you for your review for recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely Anil, Manager

6/10 – Acceptable

lorna

Points forts : Propreté, service et personnel et confort de la chambre.
The room no 4 is noisy .heating not working. No tv remote control did report to the receptionist. Was offered another room a couple of hours later. Couldn't be bothered to packup and move wish I had.
Séjour de 1 nuit en novembre 2023
Reception Manager a répondu le 27 mars 2024
Dear Lorna, Thank you for your review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. sincerely Manager

8/10 – Bien

Jeremy

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en novembre 2023
Reception Manager a répondu le 27 mars 2024
Dear Jeremy, Thank you for your review for recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely Anil, Manager

4/10 – Médiocre

s

Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
Not worth the money
Séjour de 1 nuit en novembre 2023
Reception Manager a répondu le 27 mars 2024
Dear Guest, Thank you for your review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. sincerely Manager

8/10 – Bien

M

Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement, confort de la chambre
Séjour de 1 nuit en octobre 2023
Reception Manager a répondu le 27 mars 2024
Dear Mr. M, Thank you for your review for recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely Anil, Manager

6/10 – Acceptable

Timothy

Séjour de 1 nuit en octobre 2023

10/10 – Excellent

Anthony

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 5 nuits en octobre 2023

10/10 – Excellent

Neil

Séjour de 2 nuits en octobre 2023
Reception Manager a répondu le 27 mars 2024
Dear Neil, Thank you for your review for recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely Anil, Manager

6/10 – Acceptable

John

Points forts : Propreté, service et personnel
Séjour de 2 nuits en octobre 2023
Reception Manager a répondu le 27 mars 2024
Dear John, Thank you for your review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. sincerely Manager

8/10 – Bien

Lynda

Voyage d’affaires
Points forts : Propreté, service et personnel et confort de la chambre.
Good value and situation.
Very good value in a good position near the castle. In the process of being upgraded I think, the restaurant only offered breakfast, which was good. There is a bar. Staff were very polite and helpful.
Séjour de 1 nuit en octobre 2023
Reception Manager a répondu le 27 mars 2024
Dear Lynda, Thank you for your review for recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely Anil, Manager

4/10 – Médiocre

Leigh

Voyage en famille
Points faibles : Service et personnel, commodités et état et installations de l’hébergement.
DO NOT BOTHER!! Stayed in a twin room. Down stairs is adequate, the room smelt Smokey, mouldy and dirty. The floor was covered in human hair, the bedding was clean at least. Went into the bathroom and the ceiling was leaking from the rain, not a little leak but quite heavy. Informed the reception who offered another room that was a lot smaller and smelt bad too. Decided to ask to stay in the room we had and they gave additional towels to soak up the water for the duration. The rain stopped and so did the leak. It seems they were shocked at reception but this can’t be the first time as there is a bucket in the bathroom!! Thought it might have been a nice gesture to offer the breakfast for free that we’d already paid for, nothing! The ceiling as I came out of the room is very low, no warning signs for people. Oh well I guess that’s what you get at Best Western. Breakfast was average at best. Avoid if you can.
Séjour de 1 nuit en octobre 2023
Reception Manager a répondu le 27 mars 2024
Dear Leigh, Thank you for your review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. sincerely Manager