This is the 5th hotel we stayed at on our 2 week trip to Japan. All the others exceeded my expectations, and this one barely met it. I went with a middle tiered room. Pros: good size room for Japan, bathroom was new(ish), the breakfasts at the Japanese restaurant were great, the bed was comfortable, the location is convenient. Cons: the room itself is old. The carpet was literally buckling at the seams. The furniture was quite bashed up and a bit rickety. The worst part for me, the hotel is surrounded by high rises. We had peekaboo views but you're looking right into an office building (and the people there can look into your room). There was a note inside the room saying there is no coating on the floor to ceiling windows so people can look in. I know you can keep close the blinds, but that's kind of a big minus for me. I'd imagine some rooms don't even get peekaboo views. The room was clean enough, but maybe I was spoiled by the 4 other hotels with sparkling clean rooms.
I'm a gold-tier member on Expedia, but was not offered a room upgrade (which is fine, maybe one wasn't available). But others seemed to have complained about this as well.
The hotel is highly rated. It just didn't work for me and I would not be returning.