Title: Hotel New Otani Tokyo EXECUTIVE HOUSE ZEN - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel New Otani Tokyo EXECUTIVE HOUSE ZEN Luxury hotel with 20 restaurants connected to a shopping center in Tokyo ![6 bars/lounges](https://images.trvl-media.com/lodging/13000000/12270000/12265000/12264954/4829f9a2.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Executive Garden Suite MUSOU-AN, Non Smoking | Bathroom](https://images.trvl-media.com/lodging/13000000/12270000/12265000/12264954/c987b243.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property](https://images.trvl-media.com/lodging/13000000/12270000/12265000/12264954/e57ebf93.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Executive lounge](https://images.trvl-media.com/lodging/13000000/12270000/12265000/12264954/fecaa1c5.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Property amenity](https://images.trvl-media.com/lodging/13000000/12270000/12265000/12264954/68daa115_edited_ac5a.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel New Otani Tokyo EXECUTIVE HOUSE ZEN offers a peaceful retreat in central Tokyo. Guests can enjoy massages at THE GOLDEN SPA NEW OTANI or dine at various restaurants. The hotel features coffee shops, free WiFi, and is close to Tokyo Imperial Palace. VIP Access 9.6 Exceptional ## Popular amenities - - Bar - Pool - Room service - Parking included - Spa VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.ca/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Nov. 5 - Nov. 6](https://www.expedia.ca/Hotel-Search?startDate=2025-11-05&endDate=2025-11-06&selected=12264954&PinnedHotelID=12264954&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-05&endDate=2025-11-06&selected=12264954&PinnedHotelID=12264954&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 6 - Nov. 7](https://www.expedia.ca/Hotel-Search?startDate=2025-11-06&endDate=2025-11-07&selected=12264954&PinnedHotelID=12264954&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-06&endDate=2025-11-07&selected=12264954&PinnedHotelID=12264954&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 7 - Nov. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=12264954&PinnedHotelID=12264954&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=12264954&PinnedHotelID=12264954&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 14 - Nov. 16](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=12264954&PinnedHotelID=12264954&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=12264954&PinnedHotelID=12264954&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 10 of 10 rooms ![1 bedroom, Frette Italian sheets, premium bedding, down comforters](https://images.trvl-media.com/lodging/13000000/12270000/12265000/12264954/18dcafe7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### EXECUTIVE HOUSE ZEN Standard Double Room, Club Lounge Access, Non Smoking (36sqm) 10.0 Exceptional 1 review ### Highlights Separate sitting area Soundproofed Air conditioning Executive Lounge Refrigerator Flat-screen TV Hypo-allergenic bedding Separate bedroom - 387 sq ft - Sleeps 2 - 1 Double Bed ![1 bedroom, Frette Italian sheets, premium bedding, down comforters](https://images.trvl-media.com/lodging/13000000/12270000/12265000/12264954/144414b0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### EXECUTIVE HOUSE ZEN Deluxe Double Room, Club Lounge Access, Non Smoking (45sqm) 10.0 Exceptional 2 reviews ### Highlights Separate sitting area Soundproofed Air conditioning Executive Lounge Refrigerator Flat-screen TV Hypo-allergenic bedding Separate bedroom - 484 sq ft - Sleeps 2 - 1 Double Bed ![EXECUTIVE HOUSE ZEN Premium Deluxe Room, Club Lounge Access, Non Smoking (50sqm)](https://images.trvl-media.com/lodging/13000000/12270000/12265000/12264954/fd046af8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### EXECUTIVE HOUSE ZEN Premium Deluxe Room, Club Lounge Access, Non Smoking (50sqm) 10.0 Exceptional 1 review ### Highlights Separate sitting area Soundproofed Air conditioning Refrigerator Flat-screen TV Hypo-allergenic bedding Separate bedroom Down duvet - 538 sq ft - Sleeps 2 - 1 Double Bed ![EXECUTIVE HOUSE ZEN Junior Suite, Club Lounge Access, Non Smoking (67sqm)](https://images.trvl-media.com/lodging/13000000/12270000/12265000/12264954/61b6eee6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### EXECUTIVE HOUSE ZEN Junior Suite, Club Lounge Access, Non Smoking (67sqm) 10.0 Exceptional 1 review ### Highlights Separate sitting area Soundproofed Air conditioning Refrigerator Flat-screen TV Hypo-allergenic bedding Separate bedroom Down duvet - 721 sq ft - 1 bedroom - Sleeps 2 - 1 Queen Bed ![Executive Garden Suite, Non Smoking](https://images.trvl-media.com/lodging/13000000/12270000/12265000/12264954/a0d6181a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Garden Suite, Non Smoking ### Highlights Separate sitting area Soundproofed Air conditioning Refrigerator Flat-screen TV Hypo-allergenic bedding Separate bedroom Down duvet - 1097 sq ft - Sleeps 2 - 1 Double Bed ![EXECUTIVE HOUSE ZEN Standard Twin Room, Club Lounge Access, Non Smoking (36sqm)](https://images.trvl-media.com/lodging/13000000/12270000/12265000/12264954/f814dcaf.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### EXECUTIVE HOUSE ZEN Standard Twin Room, Club Lounge Access, Non Smoking (36sqm) 10.0 Exceptional 1 review ### Highlights Separate sitting area Soundproofed Air conditioning Refrigerator Flat-screen TV Hypo-allergenic bedding Separate bedroom Down duvet - 387 sq ft - Sleeps 2 - 2 Twin Beds ![1 bedroom, Frette Italian sheets, premium bedding, down comforters](https://images.trvl-media.com/lodging/13000000/12270000/12265000/12264954/9cd5628f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### EXECUTIVE HOUSE ZEN Deluxe Twin Room, Club Lounge Access, Non Smoking (45sqm) 9.0 Wonderful 2 reviews ### Highlights Separate sitting area Soundproofed Air conditioning Refrigerator Flat-screen TV Hypo-allergenic bedding Separate bedroom Down duvet - 484 sq ft - Sleeps 2 - 2 Twin Beds ![Executive Garden Suite MUSOU-AN, Non Smoking](https://images.trvl-media.com/lodging/13000000/12270000/12265000/12264954/164cd543.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Garden Suite MUSOU-AN, Non Smoking ### Highlights Separate sitting area Soundproofed Air conditioning Refrigerator Flat-screen TV Hypo-allergenic bedding Separate bedroom Down duvet - 1237 sq ft - 1 bedroom - Sleeps 2 - 1 Double Bed ![1 bedroom, Frette Italian sheets, premium bedding, down comforters](https://images.trvl-media.com/lodging/13000000/12270000/12265000/12264954/144414b0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Deluxe King, NS, with 5,000 JPY dining credit per guest (designated restaurants only) ### Highlights Separate sitting area Soundproofed Air conditioning Refrigerator Flat-screen TV Hypo-allergenic bedding Separate bedroom Down duvet - Sleeps 2 - 1 Double Bed ![1 bedroom, Frette Italian sheets, premium bedding, down comforters](https://images.trvl-media.com/lodging/13000000/12270000/12265000/12264954/9cd5628f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Deluxe Twin, NS, with 5,000 JPY dining credit per guest (designated restaurants only) ### Highlights Separate sitting area Soundproofed Air conditioning Refrigerator Flat-screen TV Hypo-allergenic bedding Separate bedroom Down duvet - Sleeps 2 - 2 Twin Beds ## You may also like Ad ![Front of property](https://images.trvl-media.com/lodging/47000000/46390000/46383500/46383450/33b5b61b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### MONday Apart UENO-SHIN-OKACHIMACHI Taito - Kitchen - Washer - Dryer - Free WiFi 9.4 Exceptional 389 reviews CA $166 CA $183 total Nov 11 - Nov 12 [](https://www.expedia.ca/Tokyo-Hotels-Hotel-MONday-Apart-Shin-Okachimachi.h46383450.Hotel-Information?chkin=2025-11-11&chkout=2025-11-12&rm1=a2®ionId=179900&destination=Tokyo (and vicinity)&destType=MARKET&latLong=35.675,139.76&searchId=1f771ff3-717e-4eae-aa1c-ddc1f5b15cdf&top_cur=CAD) Ad ![2 bars/lounges](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/20000/13300/13278/81e5686b_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Prince Park Tower Tokyo - 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FTokyo-Hotels-Hotel-New-Otani-Tokyo-EXECUTIVE-HOUSE-ZEN.h12264954.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FTokyo-Hotels-Hotel-New-Otani-Tokyo-EXECUTIVE-HOUSE-ZEN.h12264954.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C35.68182%2C139.73294&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=wHfo58fJyPNxqKBleZ-tEUXPsE8=) 4-1 Kioi-Cho, Chiyoda, Tokyo, Tokyo-to, 102-8578 #### What's nearby - Tokyo Midtown - 4 min drive - 1.8 km - Tokyo Imperial Palace - 5 min drive - 2.0 km - Shibuya Crossing - 6 min drive - 4.7 km - Tokyo Tower - 6 min drive - 4.4 km - Tokyo Dome - 7 min drive - 4.0 km #### Getting around - Kojimachi Station - 7 min walk - Yotsuya Station - 8 min walk - Narita Intl. Airport (NRT) - 67 min drive #### Restaurants - ‪SATSUKI - ‬2 min walk - ‪View & Dining The Sky - ‬2 min walk - ‪ガーデンラウンジ - ‬4 min walk - ‪Trader Vic's - ‬5 min walk - ‪Tully's Coffee - ‬5 min walk ## About this property ### Hotel New Otani Tokyo EXECUTIVE HOUSE ZEN Luxury hotel near Tokyo Imperial Palace Located close to Tokyo Tower and Tokyo Dome, Hotel New Otani Tokyo EXECUTIVE HOUSE ZEN provides a free breakfast buffet, 10 coffee shops/cafes, and a garden. Indulge in a massage, reflexology, and a facial at the onsite spa. Be sure to enjoy a meal at any of the 20 on-site restaurants. Free WiFi in public areas is available to all guests, along with a hair salon and dry cleaning/laundry services. You'll also enjoy the following perks during your stay: - A seasonal outdoor pool and an indoor pool - Free self parking - A roundtrip airport shuttle (surcharge), babysitting (surcharge), and smoke-free premises - A front-desk safe, a porter/bellhop, and a banquet hall - Guest reviews say great things about the helpful staff Room features All 87 rooms have comforts such as premium bedding and air conditioning, as well as perks like separate sitting areas and bathrobes. Other conveniences in all rooms include: - Hypo-allergenic bedding, Frette Italian sheets, and down comforters - Bathrooms with designer toiletries and deep soaking tubs - 32-inch flat-screen TVs with premium channels - Separate sitting areas, refrigerators, and electric kettles ### Awards and affiliations The property is a member of Preferred Hotels & Resorts. ## Similar properties ![2 bars/lounges](https://images.trvl-media.com/lodging/1000000/20000/13300/13278/58751797.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Prince Park Tower Tokyo - Preferred Hotels & Resorts, LVX Collection Minato - Pool - Spa - Free WiFi - Restaurant 9.2 Wonderful 1,791 reviews CA $435 CA $553 total Nov 30 - Dec 1 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-30&endDate=2025-12-01&selected=13278&PinnedHotelID=13278&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/1000000/20000/13600/13577/6bacd5da.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Capitol Hotel Tokyu Chiyoda - 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Pool - Hot tub - Spa - Kids pool 9.8 Exceptional 1,297 reviews CA $504 CA $638 total Nov 25 - Nov 26 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-25&endDate=2025-11-26&selected=11063&PinnedHotelID=11063&HadPinnedHotel=true®ionId=-1&adults=2) ![Executive Suite with Lounge Access, Non Smoking](https://images.trvl-media.com/lodging/1000000/670000/661100/661016/58947e95.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Cerulean Tower Tokyu Hotel Shibuya - Pool - Spa - Free WiFi - Restaurant 9.6 Exceptional 1,735 reviews CA $494 CA $632 total Dec 5 - Dec 6 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-05&endDate=2025-12-06&selected=661016&PinnedHotelID=661016&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/10000000/9290000/9286500/9286404/aba6fe03.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel New Otani Tokyo Garden Tower Chiyoda - Pool - Spa - Parking included - Free WiFi 9.4 Exceptional 1,108 reviews CA $262 CA $331 total Dec 5 - Dec 6 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-05&endDate=2025-12-06&selected=9286404&PinnedHotelID=9286404&HadPinnedHotel=true®ionId=-1&adults=2) ![Executive lounge](https://images.trvl-media.com/lodging/1000000/420000/416500/416454/f4d6cc22.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Palace Hotel Tokyo Chiyoda - Pool - Spa - Free WiFi - Restaurant 9.8 Exceptional 1,007 reviews CA $972 CA $1,235 total Dec 3 - Dec 4 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-03&endDate=2025-12-04&selected=416454&PinnedHotelID=416454&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free wired internet - Available in some public areas: Free WiFi and wired internet ### Parking and transportation - Roundtrip airport shuttle (surcharge) from 7:30 AM to 9:30 PM - Free self parking on site - Onsite parking includes off-street options ### Food and drink - Free buffet breakfast available daily 7:00 AM to 10:00 AM - 10 coffee shops/cafes - 20 restaurants - 6 bars/lounges ### Things to do - Full-service spa - Indoor pool - Seasonal outdoor pool ### Family friendly - Babysitting (surcharge) - In-room refrigerator - Indoor pool - Laundry facilities - Seasonal outdoor pool - Soundproofed rooms ### Conveniences - 24-hour front desk - Free newspapers in lobby - Gift shop/newsstand - Hair salon - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Wedding services ### Business services - Business center - Computer station - Meeting rooms ### Outdoors - Garden ### Full-service spa - Facials - Massage - Reflexology - Sauna - Spa open daily ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Accessible airport shuttle - Elevator - Wheelchair accessible (may have limitations) - Wheelchair-accessible path of travel - Wheelchair-accessible registration desk ### More - Banquet hall - Smoking not allowed ## Room amenities ### Bedroom - Down comforter - Frette Italian sheets - Hypo-allergenic bedding ### Bathroom - Bathrobes - Bidet - Deep soaking bathtub - Designer toiletries - Hair dryer - Shower/bathtub combination - Slippers - Towels provided ### Entertainment - 32-inch flat-screen TV with premium satellite channels ### Food and drink - Electric kettle - Espresso maker - Free bottled water - Minibar - Refrigerator - Room service ### More - Air conditioning (climate-controlled) - Desk - Free daily newspapers - Iron/ironing board - Safe - Separate sitting area - Soundproofed rooms ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: 10:00 PM Minimum check-in age: 20 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property This property doesn't offer after-hours check-in For any questions, please contact the property using the information on the booking confirmation ### Renovations and closures The following facilities or services will be unavailable from January 12 2026 to January 13 2026 (dates subject to change): - One of the swimming pools - Sauna - Spa ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome 1 child per adult, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking. We have included all charges provided to us by the property. ### Optional extras - Airport shuttle fee: JPY 3600 per person (one-way) - Airport shuttle fee per child: JPY 1800 (one-way), (from 6 to 12 years old) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Children under 12 years old are allowed in the Executive Lounge until 5:30 PM. Children age 3 and younger must share existing bedding with an adult. Extra beds are not available for children. ### We should mention The seasonal pool will be open from July 11 to September 07 Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation Guests under 18 years old are not allowed in the swimming pool or fitness facility Guests under 18 years old are not allowed in the spa Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as New Otani Tokyo Executive House ZEN Hotel New Otani Executive House ZEN Hotel New Otani Tokyo Executive House ZEN New Otani Executive House ZEN New Otani Tokyo Executive House ZEN Hotel New Otani Tokyo EXECUTIVE HOUSE ZEN Hotel Hotel New Otani Tokyo EXECUTIVE HOUSE ZEN Tokyo Hotel New Otani Tokyo EXECUTIVE HOUSE ZEN Hotel Tokyo ## Frequently asked questions ### Does Hotel New Otani Tokyo EXECUTIVE HOUSE ZEN have a pool? > Yes, this property has an indoor pool and a seasonal outdoor pool. One of the pools will be unavailable from January 12 2026 to January 13 2026 (dates subject to change). ### How much does it cost to stay at Hotel New Otani Tokyo EXECUTIVE HOUSE ZEN? > As of Nov 5, 2025, prices found for a 1-night stay for 2 adults at Hotel New Otani Tokyo EXECUTIVE HOUSE ZEN on Dec 2, 2025 start from CA $746.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Tokyo-Hotels-Hotel-New-Otani-Tokyo-EXECUTIVE-HOUSE-ZEN.h12264954.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Hotel New Otani Tokyo EXECUTIVE HOUSE ZEN pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Hotel New Otani Tokyo EXECUTIVE HOUSE ZEN? > Self parking is free at this property. ### What time is check-in at Hotel New Otani Tokyo EXECUTIVE HOUSE ZEN? > Check-in start time: 3:00 PM; Check-in end time: 10:00 PM. After-hours check-in is not available. ### What time is check-out at Hotel New Otani Tokyo EXECUTIVE HOUSE ZEN? > Check-out is at noon. ### Does Hotel New Otani Tokyo EXECUTIVE HOUSE ZEN provide a shuttle to the airport? > Yes, there's an airport shuttle. A fee of JPY 3600 per person applies. ### Where is Hotel New Otani Tokyo EXECUTIVE HOUSE ZEN located? > Located in Chiyoda, this luxury hotel is 0.8 mi (1.3 km) from Tokyo Imperial Palace and within 3 mi (5 km) of Tokyo Tower and Tokyo Dome. Shibuya Crossing and Sensoji Temple are also within 6 mi (10 km). Kojimachi Station is 7 minutes by foot and Fukuma Station is 7 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hotel New Otani Tokyo EXECUTIVE HOUSE ZEN Reviews 9.6 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 282 8 - Good 42 6 - Okay 6 4 - Poor 5 2 - Terrible 0 ### 9.8/10 Cleanliness ### 9.8/10 Staff & service ### 9.4/10 Amenities ### 9.6/10 Property conditions & facilities ### 9.4/10 Eco-friendliness ### 10/10 Excellent #### Pamela Sep 30, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful views from the property and room. ##### Pamela Stayed 1 night in Sep 2025 ### 10/10 Excellent #### KAI CHING PETER Oct 4, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very Grand hotel ##### KAI CHING PETER Stayed 3 nights in Oct 2025 ### 10/10 Excellent #### Olivier May 28, 2025 Liked: Cleanliness, amenities, property conditions & facilities The staff and executive lounge was excellent! ##### Olivier Stayed 2 nights in May 2025 ### 10/10 Excellent #### PIK YU Jul 1, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent hotel with classic Japanese Garden. ##### PIK YU Stayed 3 nights in Jun 2024 ### 10/10 Excellent #### Masaya Jul 25, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very friendly and attentive staff. Great food and beverages at the Zen lounge. Excellent stay indeed. ##### Masaya Stayed 1 night in Jul 2023 ### 10/10 Excellent #### Julie Jul 10, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Spacious room, executive lounge amenities, friendly and enthusiastic staff, and beautiful views. ##### Julie Stayed 1 night in Jul 2024 ### 10/10 Excellent #### DROR Jul 6, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Kind and impressive staff from the fabulous executive private team to the resteraunts waters giving the luxurious experience we we're looking for as a family, we thank you you all again for making our Tokyo advanture so wonderful ##### DROR Stayed 10 nights in Jun 2023 ### 10/10 Excellent #### Sam Dec 14, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This is easily the best hotel I have ever stayed by far. The staff made sure you feel special and appreciated. The time for check in and check out was 2pm and 12 pm respectively, which was generous. The executive lounge was very comfortable. Breakfast is also included for other restaurants. Satsuki was a great breakfast option. The Japanese garden was beautiful. Spa access was also included. I would definitely go back to House Zen when I go to Tokyo again. ##### Sam Stayed 3 nights in Dec 2024 ### 10/10 Excellent #### Randel Nov 1, 2025 Liked: Cleanliness, amenities, property conditions & facilities Everything was perfect! ##### Randel Stayed 1 night in Oct 2025 ### 10/10 Excellent #### Elina Oct 31, 2025 Liked: Cleanliness, property conditions & facilities Exceptional service overall. The grounds and garden were amazing. The restaurant options are all fantastic and plentiful. Response time for guest services was so quick! We will definitely return. ##### Elina Stayed 2 nights in Oct 2025 ### 8/10 Good #### ZIHUI Oct 31, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Breakfast is good. ##### ZIHUI Stayed 3 nights in Oct 2025 ### 8/10 Good #### Marianna Oct 29, 2025 Liked: Cleanliness, amenities, property conditions & facilities The room was clean. The staff courteous. . ##### Marianna Stayed 4 nights in Oct 2025 ### 10/10 Excellent #### Rie Oct 19, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 予約からチェックアウトまで大変丁寧にご対応いただきました。チェックインの際に、予約の確認が取れないお客様がおり、その影響で他のお客様のチェックインも遅れているかな？というシーンがありました。フードプレゼンテーショーンで提供されるアルコールは大変美味しいものが揃っており、大満足でした。また、誕生日に合わせて素敵なプレゼントもご用意いただき、大変うれしく思いました。朝食は新。最強の朝食をチョイスし、本当にあれもこれも美味しくいただき大満足でした。ローズガーデンもオープンしている時期で、2つの庭園を散策し、館内もゆっくり歩いて楽しみました。スタッフの皆様の対応が素晴らしく、また必ず訪れたいと思いました。ありがとうございます。 ##### Rie Stayed 1 night in Oct 2025 ### 10/10 Excellent #### Andre Oct 17, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Incredible Hotel with incredible luxury and attentive service. Highly recommended ##### Andre Stayed 5 nights in Oct 2025 ### 10/10 Excellent #### Makimi Sep 22, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Their service and foods were excellent. More than 5 stars! ##### Makimi Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Kun Sep 20, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very high quality ##### Kun Stayed 4 nights in Sep 2025 ### 10/10 Excellent #### michael Sep 19, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Awesome Tokyo hotel, great food, great service! I will book this again next time and recommend it to my friends! ![](https://a.travel-assets.com/ugc/hotel-reviews/d6581cf1-910e-4427-9096-aa61306601db-1758322539179.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/47164e27-2fcb-46f6-8e79-2dc30a150af4-1758322539336.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### michael Stayed 4 nights in Sep 2025 ### 10/10 Excellent #### Angela Caroline Sep 18, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Really enjoyed our stay service was excellent ##### Angela Caroline Stayed 3 nights in Sep 2025 ### 10/10 Excellent #### Mika Aug 26, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities スタッフの方の対応がスマートでよかったです。ただ、チェックインの時に何組か重なってしまいラウンジの外で特に指示もなく待たされたのが残念でした。 ##### Mika Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Farid Aug 9, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Such an elegant hotel with amazing staff and great service. The rooms and hotel are designed so professionally which catches your eyes on the first look. ##### Farid Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Nadine Aug 3, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Amazing stay. Incredible service at Executive House Zen. If you want incredible service, quiet & comfort then stay here! Loved how quiet it was (very & we stayed in a number of Tokyo hotels- the garden around the property was a quietness buffer that was more effective than being on the 45th floor of other hotels). Beds were quite comfortable even if a little on the firm side (standard for Japan). Great view of Mt Fuji from the lounge. Impeccable service, especially by Yuki. Excellent English & went so far out of her way to make sure we had a great time & had everything we could ever need. The rest of the team were flawless too. Loved the garden- worth it on its own. Super close to the subway, so very convenient, Always taxis at the door with staff happy to explain in Japanese exactly where you need to go to the driver. (Tip- Make sure you have a physical credit card with you in Tokyo & some Yen cash). I travel a lot and this hotel is now one of my favourites in the world. Highly recommend! ##### Nadine Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Marika Jul 31, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 記念日と伝えたらギフトを用意していただき嬉しかったです！飲み物の種類がアルコール、ノンアルコールともに豊富で、食べ物も美味しかったです（夕食は塩分が気になりました）。スタッフの方も皆様丁寧でした。 ホテルとは関係ないですが、横の席で食事をしていた方がラウンジのチョコレート、マカロン、その他お菓子をコソコソと鞄に入れて大量に持って帰っていて、はじめは見ないふりをしていましたが、3皿目の時には流石にひきました。万引きを見ているようで嫌な気持ちになりました。 ##### Marika Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Osada Jul 24, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities クラブラウンジの食べ物や飲み物がどれもとても美味しかったです。スタッフの対応も素晴らしく、またぜひ行きたいです。 ##### Osada Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Priscilla Jun 3, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent service, very helpful staff who took care of all my requests and needs. We enjoyed our stay and are glad that we had decided to return in a few days to again enjoy the service. Great management and staff! Look forward to our next visit 😃 ##### Priscilla Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Deborah May 24, 2025 Liked: Cleanliness, amenities, property conditions & facilities We were in the Executive Zen floor of New Otani. We only stayed 1 night as it was a stopover before our flight back to the US. The service was impressive to say the least. The rooms were very modern but very small but I believe this is normal for Tokyo. The continental breakfast was limited. However the Sky restaurant was amazing. There were many food options available and the view of Tokyo from the restaurant was amazing. I highly recommend anyone to stay here. We definitely will for a longer time next time we visit Japan. ![](https://a.travel-assets.com/ugc/hotel-reviews/e4fba0b2-c809-4cff-8496-7c4a545cf226-1748058747822.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Deborah Stayed 1 night in May 2025 ## Expedia's Latest Trends ### Hotels > [Hyatt Regency Tokyo](https://www.expedia.ca/Tokyo-Hotels-Hyatt-Regency-Tokyo.h18119.Hotel-Information) > > [Hilton Tokyo](https://www.expedia.ca/Tokyo-Hotels-Hilton-Tokyo.h22597.Hotel-Information) > > [APA Hotel Shinjuku Gyoemmae](https://www.expedia.ca/Tokyo-Hotels-APA-Hotel-Shinjuku-Gyoen-Mae.h8353858.Hotel-Information) > > [Century Southern Tower Hotel](https://www.expedia.ca/Tokyo-Hotels-Century-Southern-Tower-Hotel.h200088.Hotel-Information) > > [Shinagawa Prince Hotel](https://www.expedia.ca/Tokyo-Hotels-Shinagawa-Prince-Hotel.h18997.Hotel-Information) > > [Hotel Sunroute Plaza Shinjuku](https://www.expedia.ca/Tokyo-Hotels-Hotel-Sunroute-Plaza-Shinjuku.h1699407.Hotel-Information) > > [Shinjuku Washington Hotel Main](https://www.expedia.ca/Tokyo-Hotels-Shinjuku-Washington-Hotel-Main.h48635.Hotel-Information) > > [Park Hyatt Tokyo](https://www.expedia.ca/Tokyo-Hotels-Park-Hyatt-Tokyo.h969939.Hotel-Information) > > [Onsen Ryokan Yuen Shinjuku](https://www.expedia.ca/Tokyo-Hotels-ONSEN-RYOKAN-YUEN-SHINJUKU.h34146464.Hotel-Information) > > [Hotel Villa Fontaine Grand Tokyo - Shiodome](https://www.expedia.ca/Tokyo-Hotels-Hotel-Villa-Fontaine-Grand-Tokyo-Shiodome.h3004050.Hotel-Information) > > [Shibuya Excel Hotel Tokyu](https://www.expedia.ca/Tokyo-Hotels-Shibuya-Excel-Hotel-Tokyu.h486569.Hotel-Information) > > [Hotel Metropolitan Tokyo Ikebukuro](https://www.expedia.ca/Tokyo-Hotels-Hotel-Metropolitan-Tokyo-Ikebukuro.h13386.Hotel-Information) > > [JR KYUSHU HOTEL Blossom Shinjuku](https://www.expedia.ca/Tokyo-Hotels-JR-Kyushu-Hotel-Blossom-Shinjuku.h11899886.Hotel-Information) > > [remm Tokyo Kyobashi](https://www.expedia.ca/Tokyo-Hotels-Remm-Tokyo-Kyobashi.h29086614.Hotel-Information) > > [Shinjuku Granbell Hotel](https://www.expedia.ca/Tokyo-Hotels-Shinjuku-Granbell-Hotel.h7737490.Hotel-Information) > > [APA Hotel Shinjuku Kabukicho Tower](https://www.expedia.ca/Tokyo-Hotels-APA-Hotel-Shinjuku-Kabukicho-Tower.h11598047.Hotel-Information) > > [HOTEL AMANEK Shinjuku-Kabukicho](https://www.expedia.ca/Tokyo-Hotels-Hotel-Amanek-Shinjuku-Kabukicho.h90095159.Hotel-Information) > > [APA Hotel & Resort Ryogoku Eki Tower](https://www.expedia.ca/Tokyo-Hotels-APA-Hotel-Resort-Ryogoku-Eki-Tower.h36831902.Hotel-Information) > > [Dormy Inn Akihabara Hot Spring](https://www.expedia.ca/Tokyo-Hotels-Dormy-Inn-Akihabara-Hot-Spring.h2532441.Hotel-Information) > > [HOTEL GROOVE SHINJUKU, A PARKROYAL Hotel](https://www.expedia.ca/Tokyo-Hotels-Hotel-Groove-Shinjuku.h90097719.Hotel-Information) > > [Hotel Gracery Shinjuku](https://www.expedia.ca/Tokyo-Hotels-Hotel-Gracery-Shinjuku.h9104481.Hotel-Information) > > [Grand Nikko Tokyo Daiba](https://www.expedia.ca/Tokyo-Hotels-Grand-Nikko-Tokyo-Daiba.h200300.Hotel-Information) > > [Sotetsu Fresa Inn Higashi Shinjuku](https://www.expedia.ca/Tokyo-Hotels-Sotetsu-Fresa-Inn-Higashi-Shinjuku.h2184775.Hotel-Information) > > [Tokyo Bay Shiomi Prince Hotel](https://www.expedia.ca/Tokyo-Hotels-Tokyo-Bay-Shiomi-Prince-Hotel.h44877300.Hotel-Information) > > [Tokyu Stay Shinjuku](https://www.expedia.ca/Tokyo-Hotels-Tokyu-Stay-Shinjuku.h9681860.Hotel-Information) > > [Mitsui Garden Hotel Ginza Premier](https://www.expedia.ca/Tokyo-Hotels-Mitsui-Garden-Hotel-Ginza-Premier.h25819.Hotel-Information) > > [The Royal Park Hotel Tokyo Haneda Airport Terminal 3](https://www.expedia.ca/Tokyo-Hotels-The-Royal-Park-Hotel-Tokyo-Haneda.h8080801.Hotel-Information) > > [THE KNOT TOKYO Shinjuku](https://www.expedia.ca/Tokyo-Hotels-THE-KNOT-TOKYO-Shinjuku.h1179444.Hotel-Information) > > [Tobu Hotel Levant Tokyo](https://www.expedia.ca/Tokyo-Hotels-Tobu-Hotel-Levant-Tokyo.h481277.Hotel-Information)