[See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel San Francisco Tlaxcala Hotel with 2 restaurants, steps from Constitution Square ![Bar (on property)](https://images.trvl-media.com/lodging/73000000/72110000/72107800/72107791/35cb08c9.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Front of property](https://images.trvl-media.com/lodging/73000000/72110000/72107800/72107791/90266fa1.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Property grounds](https://images.trvl-media.com/lodging/73000000/72110000/72107800/72107791/6a1025b5.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby](https://images.trvl-media.com/lodging/73000000/72110000/72107800/72107791/43d32c98.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Bar (on property)](https://images.trvl-media.com/lodging/73000000/72110000/72107800/72107791/w1179h1080x0y0-692ba688.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located in the heart of Tlaxcala, Hotel San Francisco welcomes guests with a cozy bar and restaurant serving delicious meals. Enjoy relaxing hot stone massages, spa treatments, and an indoor pool. Helpful staff and free WiFi throughout enhance the experience. VIP Access 9.0 Wonderful ## Popular amenities - - Bar - Spa - Pool - 24/7 front desk - Housekeeping VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.ca/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Oct. 10 - Oct. 11](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-11&selected=72107791&PinnedHotelID=72107791&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-11&selected=72107791&PinnedHotelID=72107791&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 11 - Oct. 12](https://www.expedia.ca/Hotel-Search?startDate=2025-10-11&endDate=2025-10-12&selected=72107791&PinnedHotelID=72107791&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-11&endDate=2025-10-12&selected=72107791&PinnedHotelID=72107791&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 10 - Oct. 12](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=72107791&PinnedHotelID=72107791&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=72107791&PinnedHotelID=72107791&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct. 17 - Oct. 19](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=72107791&PinnedHotelID=72107791&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=72107791&PinnedHotelID=72107791&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 3 of 3 rooms ![Standard Room](https://images.trvl-media.com/lodging/73000000/72110000/72107800/72107791/6a5fa6c8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room 9.0 Wonderful 12 reviews ### Highlights Flat-screen TV Private bathroom Cable channels Daily housekeeping Desk - Sleeps 2 - 1 King Bed ![Standard Double Room](https://images.trvl-media.com/lodging/73000000/72110000/72107800/72107791/7a05f7a5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room 8.0 Very good 11 reviews ### Highlights Flat-screen TV Private bathroom Cable channels Daily housekeeping Desk - Sleeps 4 - 2 Double Beds ![Luxury Room](https://images.trvl-media.com/lodging/73000000/72110000/72107800/72107791/aa6a96d3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Room ### Highlights Flat-screen TV Private bathroom Cable channels Daily housekeeping Desk - Sleeps 2 - 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FTlaxcala-Hotels-Hotel-San-Francisco-Tlaxcala.h72107791.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FTlaxcala-Hotels-Hotel-San-Francisco-Tlaxcala.h72107791.Hotel-Information) ## About the area Located in Tlaxcala, Hotel San Francisco Tlaxcala is in the city center. Government Palace and Basilica of Ocotlan are notable landmarks, and the area's natural beauty can be seen at Xicotencatl National Park and La Malinche National Park. Constitution Square and Xicotencatl Theater are two other places to visit that come recommended. [Visit our Tlaxcala travel guide](https://www.expedia.ca/Tlaxcala.dx6345209) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C19.31659%2C-98.23898&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=5N4EOEJje1ngwSSB8dJZO6pgbjg=) Plaza de la Constitución 17, Tlaxcala, TLAX, 90000 ### What's nearby - Constitution Square - 1 min walk - 0.0 km - Government Palace - 2 min walk - 0.2 km - Xicotencatl Theater - 3 min walk - 0.3 km - Centro de Convenciones de Tlaxcala - 15 min walk - 1.3 km - Basilica of Ocotlan - 15 min walk - 1.3 km ### Getting around - Puebla–Cholula Tourist Train Terminal - 31 min drive - Puebla Intl. Airport (PBC) - 42 min drive ### Restaurants - ‪Los Portales Restaurant Bar - ‬2 min walk - ‪Liverpub - ‬1 min walk - ‪Terraza Moya - ‬1 min walk - ‪Hamburguesas Mendez - ‬2 min walk - ‪Jaque's - ‬1 min walk ## About this property ### Hotel San Francisco Tlaxcala Hotel near Centro de Convenciones de Tlaxcala Located close to Constitution Square and Government Palace, Hotel San Francisco Tlaxcala provides a free breakfast buffet, a swim-up bar, and a poolside bar. Treat yourself to a massage or other spa services. Be sure to enjoy a meal at the two on-site restaurants. Stay connected with free in-room WiFi, with speed of 25+ Mbps, and guests can find other amenities such as a coffee shop/cafe and a garden. Other perks at this hotel include: - An outdoor pool along with sun loungers, pool umbrellas, and a swim-up bar - Free self parking - Smoke-free premises, a banquet hall, and 1 meeting room - Coffee/tea in the lobby, a front-desk safe, and a billiards/pool table - Guest reviews give top marks for the helpful staff Room features All 69 rooms offer amenities such as free WiFi. More conveniences in all rooms include: - Bathrooms with showers - 32-inch flat-screen TVs with cable channels - Daily housekeeping and desks ## Similar properties ![Double Room](https://images.trvl-media.com/lodging/38000000/37410000/37407300/37407228/3eb014a1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Mirante Tlaxcala Tlaxcala - Parking included - Free WiFi - Gym - Breakfast available 9.8 Exceptional 82 reviews CA $72 CA $85 total includes taxes & fees Oct 11 - Oct 12 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-11&endDate=2025-10-12&selected=37407228&PinnedHotelID=37407228&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool, open 7:00 AM to 10:00 PM, sun loungers](https://images.trvl-media.com/lodging/5000000/4930000/4922200/4922195/0ebc1863.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Senorial Tlaxcala Tlaxcala - Pool - Hot tub - Kids pool - Parking included 8.8 Excellent 144 reviews CA $95 CA $112 total includes taxes & fees Oct 11 - Oct 12 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-11&endDate=2025-10-12&selected=4922195&PinnedHotelID=4922195&HadPinnedHotel=true®ionId=-1&adults=2) ![Meeting facility](https://images.trvl-media.com/lodging/37000000/36940000/36933900/36933818/fe3213cb.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Holiday Inn Tlaxcala by IHG Yauhquemehcan - Pool - Spa - Kids pool - Parking included 9.6 Exceptional 230 reviews CA $134 CA $158 total includes taxes & fees Oct 12 - Oct 13 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-12&endDate=2025-10-13&selected=36933818&PinnedHotelID=36933818&HadPinnedHotel=true®ionId=-1&adults=2) ![Rooftop terrace](https://images.trvl-media.com/lodging/91000000/90160000/90151100/90151003/29e0a988.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Capital O Hotel Boutique Las Torres Tlaxcala - Free WiFi - Housekeeping - 24/7 front desk 9.2 Wonderful 57 reviews CA $47 CA $60 total includes taxes & fees Oct 30 - Oct 31 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-30&endDate=2025-10-31&selected=90151003&PinnedHotelID=90151003&HadPinnedHotel=true®ionId=-1&adults=2) ![Fountain](https://images.trvl-media.com/lodging/6000000/5450000/5449700/5449696/b9fc9e71.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Posada La Casona de Cortes Tlaxcala - Pet-friendly - Parking included - Free WiFi - Restaurant 8.4 Very good 193 reviews CA $63 CA $74 total includes taxes & fees Oct 12 - Oct 13 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-12&endDate=2025-10-13&selected=5449696&PinnedHotelID=5449696&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/79000000/78670000/78660800/78660800/18674cc2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Mesón Santa Rosa Tlaxcala - Free WiFi - Restaurant - Breakfast available - Bar 9.4 Exceptional 50 reviews CA $80 CA $95 total includes taxes & fees Oct 11 - Oct 12 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-11&endDate=2025-10-12&selected=78660800&PinnedHotelID=78660800&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/96000000/95420000/95419700/95419673/91c51863.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Tlaxcala Tlaxcala - Parking included - Free WiFi - Restaurant - Bar 8.2 Very good 97 reviews CA $44 CA $52 total includes taxes & fees Oct 12 - Oct 13 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-12&endDate=2025-10-13&selected=95419673&PinnedHotelID=95419673&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior entrance](https://images.trvl-media.com/lodging/100000000/99480000/99472200/99472163/9cd9ee3d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Casa Tlaxcalli by Beddo Hoteles Tlaxcala - Free WiFi - Outdoor space - 24/7 front desk 9.0 Wonderful 53 reviews CA $67 CA $79 total includes taxes & fees Oct 11 - Oct 12 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-11&endDate=2025-10-12&selected=99472163&PinnedHotelID=99472163&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/1000000/540000/530800/530708/a21fb68a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel GS Jerocs Tlaxcala - Pet-friendly - Parking included - Free WiFi - Restaurant 8.2 Very good 348 reviews CA $141 CA $172 total includes taxes & fees Nov 10 - Nov 11 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-10&endDate=2025-11-11&selected=530708&PinnedHotelID=530708&HadPinnedHotel=true®ionId=-1&adults=2) ![Land view from property](https://images.trvl-media.com/lodging/111000000/110900000/110895000/110894926/24e0521a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### HOTEL XIADANI temazcal y SPA Tlaxcala - Spa - Parking included - Free WiFi - Restaurant 9.2 Wonderful 42 reviews CA $37 CA $43 total includes taxes & fees Oct 22 - Oct 23 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-22&endDate=2025-10-23&selected=110894926&PinnedHotelID=110894926&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 25+ Mbps - Available in some public areas: Free WiFi ### Parking and transportation - Free uncovered self parking on site ### Food and drink - Free buffet breakfast available daily 7:30 AM to 12:30 PM - 2 restaurants - A bar/lounge - A coffee shop/cafe - A poolside bar - A swim-up bar - Coffee and tea in common areas - Snack bar/deli ### Things to do - Billiards/pool table - Outdoor pool ### Family friendly - Outdoor pool - Snack bar/deli ### Conveniences - 24-hour front desk - Safe at front desk ### Guest services - Housekeeping (daily) ### Business services - Meeting room ### Outdoors - Garden - Outdoor entertainment area - Outdoor furniture - Pool loungers - Pool umbrellas ### Spa - Hot stone massages ### Accessibility - No elevator ### More - Banquet hall - Smoking not allowed ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Private bathroom - Shower - Towels provided ### Entertainment - 32-inch flat-screen TV with cable channels ### More - Desk ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: 11:30 PM Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome ### Property payment types ## Important information ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash Cashless transactions are available Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit ### We should mention This property does not have elevators Pool access available from 8:00 AM to 8:00 PM Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation No pets and no service animals are allowed at this property ### Property is also known as Francisco Tlaxcala Tlaxcala Hotel San Francisco Tlaxcala Hotel Hotel San Francisco Tlaxcala Tlaxcala Hotel San Francisco Tlaxcala Hotel Tlaxcala ## Frequently asked questions ### Does Hotel San Francisco Tlaxcala have a pool? > Yes, this property has an outdoor pool. Pool access is from 8:00 AM–8:00 PM. ### How much does it cost to stay at Hotel San Francisco Tlaxcala? > As of Oct 10, 2025, prices found for a 1-night stay for 2 adults at Hotel San Francisco Tlaxcala on Nov 3, 2025 start from CA $86.59, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Tlaxcala-Hotels-Hotel-San-Francisco-Tlaxcala.h72107791.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Hotel San Francisco Tlaxcala pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Hotel San Francisco Tlaxcala? > Self parking is free at this property. ### What time is check-in at Hotel San Francisco Tlaxcala? > Check-in start time: 3:00 PM; Check-in end time: 11:30 PM. ### What time is check-out at Hotel San Francisco Tlaxcala? > Check-out is at noon. ### Where is Hotel San Francisco Tlaxcala located? > Located in the heart of Tlaxcala, this hotel is steps from Constitution Square and Government Palace. Xicotencatl Theater and Centro de Convenciones de Tlaxcala are also within 15 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hotel San Francisco Tlaxcala Reviews 9.0 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.0 Cleanliness ### 8.8 Amenities ### 9.0 Staff & service ### 9.0 Eco-friendliness ### 8.8 Property conditions & facilities 10 - Excellent 206 8 - Good 76 6 - Okay 11 4 - Poor 17 2 - Terrible 8 ### 10/10 Excellent #### FESAM Sep 10, 2025 Liked: Cleanliness, staff & service, property conditions & facilities todo excelente!! ##### FESAM Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Tim Dec 29, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice accommodations, good breakfast. close to a lot of places, very easy to walk and explore. ##### Tim Stayed 2 nights in Dec 2024 ### 10/10 Excellent #### MARTHA ELVIRA Sep 2, 2025 Liked: Cleanliness, amenities Ok ##### MARTHA ELVIRA Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Justin Apr 22, 2025 Liked: Staff & service, property conditions & facilities It is wonderful ##### Justin Stayed 1 night in Apr 2025 ### 8/10 Good #### Verified traveller Dec 26, 2024 Liked: Staff & service, property conditions & facilities #### Beautiful hotel right in the city center Beautiful boutique hotel. Rooms couod have been a bit cleaner. Breakfast was very good. Area was amazing especially the Basilica of Our Lady of Ocatlan ##### Verified traveller Stayed 1 night in Sep 2024 ### 10/10 Excellent #### Gil Nov 18, 2024 Great! ##### Gil Stayed 1 night in Nov 2024 ### 10/10 Excellent #### Frederick May 24, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Beautiful Hotel with Stunning Lobby Beautiful Hotel Stunning Lobby. Located across from the main city park. Hotel pool is gorgeous. Hotel also has tennis court. Extremely walkable to many city sites. ##### Frederick Stayed 1 night in May 2024 ### 10/10 Excellent #### Sergio Jun 21, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent experience ##### Sergio Stayed 3 nights in Jun 2024 ### 10/10 Excellent #### Wayne Mar 23, 2025 Liked: Cleanliness, staff & service, property conditions & facilities . ##### Wayne Stayed 1 night in Mar 2025 ### 4/10 Poor #### Allen May 7, 2025 Disliked: Amenities, property conditions & facilities There’s no AC. The toilet seat was old beat up. House keeping was terrible and took forever to clean the room! There’s no elevator and if you stay on the second floor good luck when you have to check out since bellhop doesn’t help at all!! ##### Allen Stayed 2 nights in May 2025 ### 10/10 Excellent #### IGNACIO MILLAN Aug 17, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities R ##### IGNACIO MILLAN Stayed 3 nights in Aug 2024 ### 10/10 Excellent #### Juan Sep 2, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities N/A ##### Juan Stayed 2 nights in Jul 2024 ### 4/10 Poor #### alvaro Apr 18, 2024 Liked: Cleanliness They don’t have A/c and the room is very hot ##### alvaro Stayed 1 night in Apr 2024 ### 6/10 Okay #### MARGARITA May 15, 2024 Liked: Cleanliness The hotel is the best in town, breakfast included was good (concerned that some things, like butter and jams, were left out in the heat during the day). Knowing they are the best has made management comfortable and have yet to update services such as add AC/heaters to rooms - the weather during our stay was in the 90s with no AC and at the very end we were offered a fan; and give maintenance to rooms and grounds, such as to doors - several doors need repair as they don't close properly and you can see the inside from the outside. We arrived on a Friday (Mother's Day in Mexico) and were told that the hotel's restaurant was open - at first we were not going to be seated because we needed a reservation because of the special day... but we were hotel guests! We never got into the pool during this trip - it was dirty. But yes, we would go back (because it is the best in town); hopefully at our next trip the hotel will show some improvements to be considered the 3 stars it is rated (I would not mark is as "Wonderful" with 9/10, but simply good). ##### MARGARITA Stayed 4 nights in May 2024 ### 10/10 Excellent #### Paula Oct 5, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Limpio, muy bonito, el personal muy amable, las habitaciones lindas. la ubicación excelente, sin duda lo recomiendo ##### Paula Stayed 1 night in Sep 2025 ### 10/10 Excellent #### DIANA Oct 4, 2025 Liked: Cleanliness, amenities, property conditions & facilities Todo bien ##### DIANA Stayed 2 nights in Sep 2025 ### 8/10 Good #### Maria Sep 24, 2025 Liked: Cleanliness, property conditions & facilities Comodidad en camas y acceso a la alberca, amplios espacios. No disfrute alberca porque estaba muy fría El personal que atiende plancha para hacer omelete y hoy cakes molestos al dar su servicio ![](https://a.travel-assets.com/ugc/hotel-reviews/4d8826f2-3d9f-477a-9d3a-aa7f5a0a9b93-1758756616697.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Maria Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### Miguel Angel Sep 18, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Muy buen hotel. Limpio y agradable ![](https://a.travel-assets.com/ugc/hotel-reviews/49e85282-f8ed-434b-b37e-b3214410b04d-1758209654197.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/8ff26aea-b07f-4549-a062-6356938d2a6c-1758209658381.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/49a0d3f1-5189-4761-9f4f-c28be5fb11c5-1758209658712.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Miguel Angel Stayed 1 night in Sep 2025 ### 8/10 Good #### Ricardo Sep 17, 2025 Liked: Cleanliness, property conditions & facilities El hotel es hermoso, el estado de conservación del edificio histórico es de lo mejor. Han sabido adecuar las instalaciones conservando ese aire virreinal en sus muros y patios. La limpieza en lo general es excelente y las áreas comunes lucen relucientes (lobby, salones, comedor). Sin embargo, el gran problema es el servicio. No es que el personal sea grosero (para nada, de hecho, mis respetos para los meseros del comedor a la hora del desayuno), más bien se queda en la mediania y nunca llega a pasar de la "cordialidad". A continuación algunos ejemplos: 1. En check in, la recepcionista se acotó a decirnos nuestro número de habitación y el botones a entregarnos las maletas (que agradecemos nos hayan prestado servicio de guarda equipaje al llegar antes del check in). Entenderán que algunos huéspedes nos sentimos mucho mejor cuando nos acompañan hasta nuestra habitación para no ir adivinando la ruta. 2. El basurero de la habitación no había sido vaciado de los huéspedes anteriores (a pesar de ya haber sido limpiada) 3. Deben encontrar una manera más eficiente (o más apoyo) para la preparación de jugos. Mi acompañante nunca recibió el suyo y cuando se acercó a preguntar si estaría pronto la señorita solo le comentó "es que tengo muchos que hacer" 4. Durante el check out nunca preguntaron si teníamos algun comentario y ni siquiera se sugirió que "nos esperaban de regreso" (se quedó en un "eso es todo") Pueden parecer nimiedades, pero son pequeños detalles que importan ##### Ricardo Stayed 2 nights in Sep 2025 ### 8/10 Good #### Alejandro Sep 10, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Buena atención y amables ##### Alejandro Stayed 1 night in Aug 2025 ### 8/10 Good #### VERONICA Sep 10, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Está algo deteriorado, hay goteras y afectaciones por lluvias y el estacionamiento súper deteriorado goteras en todos lados y todo el piso encharcado. ##### VERONICA Stayed 1 night in Sep 2025 ### 4/10 Poor #### Aida Sep 8, 2025 Disliked: Amenities Dos veces mencione que tenia VIP access y me respondieron, que NO aparecia en su sistema, les ensene mi reserva y aun asi insistieron en que lo sentian mucho pero que NO tenian nada. No se me otorgo NADA, ni late check out, ni beneficio alguno. Pesimo! Baños del area de la alberca cerrados, Baños del area spa, cerrados! ##### Aida Stayed 1 night in Sep 2025 ### 2/10 Terrible #### Erick Sep 4, 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities El estacionamiento súper sucio, no había papel higiénico en el baño Y tampoco amenidades, para entrar al estacionamiento personal super prepotente y larga espera ##### Erick Stayed 3 nights in Sep 2025 ### 4/10 Poor #### Hiram Aug 30, 2025 Buen desayuno de buffet Personal de restaurante , mala atención ##### Hiram Stayed 3 nights in Aug 2025 ### 10/10 Excellent #### Chris Aug 27, 2025 Liked: Staff & service, property conditions & facilities El hotel es precioso, Tomamos masaje en el Spa y estuvo excelente. La comida del restaurante es buenísima. El servicio del mejor nivel. Pero, El baño tiene muchas cosas que deben mejorarse, El baño es pequeñito y tiene 3 coladeras levantadas, y uno se tropieza, de cada coladera salen bichos . La tabla del WC es viejísima y solo la pintaron, lo que la hace tener un olor penetrante. El área de la alberca es bellísima tambien. ##### Chris Stayed 2 nights in Aug 2025